Aspects of Employability Skills - Assignment

Added on -2020-02-14

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EMPLOYABILITY SKILLS1
Table of ContentsINTRODUCTION ...............................................................................................................................3TASK 1.................................................................................................................................................31.1 Determining of responsibilities and performance objectives....................................................31.2 Evaluating own effectiveness against objectives.......................................................................41.3 Recommendations for improvement..........................................................................................41.4 Different motivational theories..................................................................................................4TASK 2 ................................................................................................................................................52.1 Solutions to work based problems.............................................................................................52.2 Communicating in different styles at various levels..................................................................52.3 Time management strategies......................................................................................................6TASK 3 ................................................................................................................................................63.1 Role play of team.......................................................................................................................63.2 Analysing team dynamics..........................................................................................................73.3 Alternative ways to complete tasks............................................................................................7TASK 4.................................................................................................................................................74.1 Tools and methods for developing solutions.............................................................................74.2 Appropriate strategy for resolving problem...............................................................................84.3 Evaluating with potential impact on business by implementing the strategy............................8CONCLUSION ...................................................................................................................................9REFERENCES...................................................................................................................................102
INTRODUCTION The employability skills refers to those transferable abilities required by an individual to getthe desired job in specific industry. It can be further defined as abilities, knowledge and attributesneeded to get employment and to be able to adapt, progress and gain knowledge successfully inparticular employment and thereby rendering advantage directly to person, employer and theeconomy (Houston, 2005). In this report, various aspects of employability skills will be studied.Here, learning will be shown regarding development of set of own responsibilities and performanceobjectives. Thereafter, communication styles used at different level will be explained. Theknowledge regarding team dynamics will be shown. TASK 11.1 Determining of responsibilities and performance objectivesPresently, I am working as customer service executive at Tesco Plc. Being a part of reputedentity I have certain duties and responsibilities to fulfil. Therefore, I require good amount of skillsand knowledge that will help me in performing better. In order to meet the expectation of myemployer, I have developed a set of own responsibilities and performance objectives which is asfollows:Job title: Customer service executiveRoles and Responsibilities:To use own skills and experience to assure that entity renders the highest standards ofservice to customers To develop healthy relationship with customers by meeting their different needs in bestpossible way (Jackling and Natoli, 2015). To resolve the issues faced by customers as per the business policies and guidelines.To help the business in improving the sales by rendering proper information about companyoffering to customer and thereby help in making a decision about product to buy. To boost the morale of all the employees so they showcase the extreme standards if serviceat all timed. To manage the team of customer service representatives and also help in staffing anddevelopment of new members in the team (Stoner and Milner, 2010). Performance objectivesTo resolve the maximum complaints of customers and maintain their interest within thecompany.3

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