Employability Skills- Responsibilities and Performance Objectives
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Added on 2020-01-28
Employability Skills- Responsibilities and Performance Objectives
Added on 2020-01-28
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Employability Skills1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Developing set of own responsibilities and performance objectives.....................................31.2 Evaluate own effectiveness against the defined objectives set..............................................41.3 Recommendation for improvement based on how effective you have been.........................51.4 How motivational techniques can used to improve the quality of performance....................5TASK 2............................................................................................................................................62.1 Develop solution to work based problems.............................................................................62.2 Communicate in variety of styles and appropriate manner at various levels........................72.3 Effective time management strategies...................................................................................7TASK 3............................................................................................................................................83.1 Explain the roles people play in a team and how they can work together to achieve sharedgoals.............................................................................................................................................83.2 Analyse the team dynamics.................................................................................................103.3 Suggest alternative ways to complete tasks and achieve team goals...................................10TASK 4..........................................................................................................................................114.1 Evaluate tools and methods for developing solutions to problems with Travelodge Hotel114.2 Develop an appropriate strategy for resolving the problem of labour turnover inTravelodge hotel........................................................................................................................124.3 Evaluate the potential impact on the business of implementing the strategy......................12CONCLUSION .............................................................................................................................13REFERENCES..............................................................................................................................142
INTRODUCTIONEmployability skills are those skills that enable the employees to be successful in theirjob. The employers while selecting the employees often look for the skills and abilities that gobeyond their qualification and experiences (Developing your skills, 2015). However, theemployability skills also help the individual to participate effectively at the workplace. Thedifferent employability skills include self management skills, team work, decision making skills,interpersonal skills etc. that attract employer to select the candidate for performing the job role.The employer basically looks for the candidate that possess various set of skills and abilities thatassists them in rendering adequate services in the organization. The present report focuses onTravelodge budgeted hotel that focuses on rendering various accommodation services to theirguests and customers. Moreover, the key focus of hotel is to make their customers happy throughproviding them required services. The report will further discuss and determine the individual own responsibilities andperformance objectives that will support the manager in rendering adequate services to meet thedefined objectives. Further, it will also focus on developing the interpersonal and transferableskills so that they can manager the work-based problems that arises within the organization. Inaddition to this, report will further develop an effective strategy that would support them insolving the problem within the organization. TASK 11.1 Developing set of own responsibilities and performance objectivesTravelodge hotel is one of budgeted hotels within UK that focuses on delivering qualityhotel services as well as various accommodation services to customers and guests who visitedtheir hotel (Employability Skills 2000, 2015). Working as manager within the hotel premises Imust developed my own set of responsibilities and duties that I have to performed in order toattain the performance objectives. While rendering service as manager my set of responsibilitiesinclude-1.Ensuring proper planning and scheduling the hotel activities that is catering services,room cleaning services, accommodation services etc. 3
2.I must also have responsibilities to greet the customers in the effective manner andprovide them comfortable environment. 3.Maintaining proper structure within the Travelodge hotel through developing proper jobdescription for the front office staff of hotel (Employability Skills, 2015). 4.My responsibility as manager is to deal with the complaints and feedback that areprovided by the customers so that in future I can overcome the problem and issue andprovide pleasant stay.5.My set of responsibility also include carrying out inspection within the hotel premisesand services that are rendered by the staff and employees. Therefore, all the above set responsibility swill support me in accomplishing theperformance objectives that is setting and monitoring the activities of employees and staff thosewho are catering services to guests and customers. In addition to this, I have also found that withthe certain set of responsibilities I must also determine the requirement of hotel staff andemployees so I can provide proper training sessions for them so they can render quality andstandard services. 1.2 Evaluate own effectiveness against the defined objectives setFrom the above defined set of objectives that is setting and monitoring the activities ofhotel staff and to devise training session to employees I have evaluated my own effectivenessthat is I must have proper planning and organizing skills that support me in setting all the day today activities among hotel front staff and other so that they can easily accomplish their activities.Furthermore, I have also evaluated that I have immense knowledge and information related withpreparing and devising job description of the job role that support me in setting the activities toall the staff (Employability skills-you need for a Job, 2015). In addition to this, for monitoringthe activities I possess effectual interpersonal skills as well as computer skills that assists me inobserving the activities of staff within the hotel premises. In addition to this, I have also evaluated that I have effective communication skills thatsupport me in understanding the needs and requirement of staff rendering services within thepremises. With the proper communication skills I can easily communicate with the staff andemployees so that I can easily understand their requirement and provide them required trainingaccordant with that so that I can easily amend their skills and abilities. 4
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