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Employability Skills INTRODUCTION 3 TASK 13 1.1 Developing self responsibilities and performance objectives

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Added on  2020-01-07

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Employability Skills INTRODUCTION 3 TASK 13 1.1 Developing a set of own responsibilities and performance objectives3 1.2 Evaluate own effectiveness against defined objectives 4 1.3 Recommendations for improvement 5 1.4 How motivational techniques can be used to improve qualityof performance 6 TASK 37 3.1 The roles people play in a team and how they can work together to achieve shared goals7 3.2 & 3.3 Analyse team dynamics and suggest alternative ways to complete the tasks and achieve team goals 8 TASK 48 4.1 Evaluate tools and methods for developing

Employability Skills INTRODUCTION 3 TASK 13 1.1 Developing self responsibilities and performance objectives

   Added on 2020-01-07

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TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1 ...........................................................................................................................................31.1 Developing a set of own responsibilities and performance objectives..................................31.2 Evaluate own effectiveness against defined objectives.........................................................41.3 Recommendations for improvement......................................................................................51.4 How motivational techniques can be used to improve quality of performance.....................6TASK 3............................................................................................................................................73.1 The roles people play in a team and how they can work together to achieve shared goals...73.2 & 3.3 Analyse team dynamics and suggest alternative ways to complete the tasks andachieve team goals.......................................................................................................................8TASK 4............................................................................................................................................84.1 Evaluate tools and methods for developing solutions to problem.........................................84.2 Develop an appropriate strategy for resolving the problem of labour turnover in anorganization..................................................................................................................................94.3 Potential impact on the business of implementing the strategy...........................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................122
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INTRODUCTIONEmployability skills are those that enable the employees to get successful in their job.Employers while selecting the employees often look for the skills and abilities that go beyondtheir qualification and experience (Blades, Fauth and Gibb, 2012). In addition to this,employability skills also help individuals to perform effectively at the workplace. The assortedemployability proficiencies include self management skills, team work, decision making,interpersonal skills, etc. For the present report, selected organization is Travelodge which hashaving different hotel chains across the globe. Motels and hotels that are operating withindifferent nations are mainly functioning by the independent companies. It bassically renders theaccommodation services to the customers and visitors. Presently, the report has also cover certain tasks that are related with determining own setof responsibilities and performance objectives to accomplish the goals and objectives. Reportwill also focus on understanding the dynamics of working with others. In addition to this, variousways in which an individual can accomplish his/her assigned responsibilities will also behighlighted. Lastly, the report will also suggest strategies for solving the problem that often arisein the business enterprise while performing operations. TASK 1 1.1 Developing a set of own responsibilities and performance objectivesIn order to work as the manager within Travelodge hotel, there are different performanceobjectives that they need to accomplish so that they can easily manage day to day activities ofhotel and their employees (Lowden and et.al., 2011). Another performance objective of managerincludes rendering quality services to the customers and guests to provide them satisfaction.Moreover, my performance objective within hospitality organization is to satisfy and meet therequirement of customers and to overcome the complaints of guests. Apart from that, theobjective that I need to achieve within hotel is to provide comfortable environment and ambianceto guests and customers who visit the hotel premises so that I can build a positive image of hotelin the minds of customers (Wickramasinghe and Perera, 2010). Therefore, to accomplish theperformance objectives, there are developed set of responsibilities that mainly include roles likebuilding direct and indirect relationships among staff and employees along with rendering high3
Employability Skills INTRODUCTION 3 TASK 13 1.1 Developing self responsibilities and performance objectives_3
quality of services within hotel (Forbus, Newbold and Mehta, 2011). In addition to this, there arealso some other set of responsibilities that need to be performed by the manager of Travelodge.These are stated as follows-1.Planning and organizing: The foremost set of responsibilities to achieve theperformance objective that is managing different services in the premises can be donethrough proper planning and organizing of services (Arensdorf, 2009). There are differentservices being catered by Travelodge hotel such as accommodation, food and beveragesservices, etc. to their guests and customers. 2.Dealing with the complaints: Another performance objective of manager is to meet theneeds and requirements of customers through delivering quality customer services(Gravells, 2010). Therefore, to accomplish the performance objective, manager used toeffectually deal with customer complaints and negative feedback. 3.Greeting customers: In order to accomplish the performance objective that is to build apositive image of hotel among guests and customers who visit their hotel, manager needsto meet and greet them in an effective way (Humphris, 2013). With greeting in a niceway, customers would get attracted towards positive environment within hotel. 1.2 Evaluating own effectiveness against defined objectivesFrom the above set performance objectives, there are different responsibilities that I mustaccomplish being the manager so that I can easily succeed in achieving the performanceobjectives. Through taking feedback from customers as well as from employees, I haveevaluated that I must possess effective potency and competencies against the defined objectivesthat would support in executing the objective of Travelodge. Being the manager withinTravelodge, I must possess effective skills and abilities so that it would support me inaccomplishing the desired goals and objectives (Wibrow, 2011). In order to render services asthe manager in Travelodge hotel, I must have effective leadership skills by which I can lead anddirect the staff towards rendering proper services within hotel to meet the requirement ofcustomers. With leadership skills, I can also guide employees and staff so that they may attendthe customers and guests effectually. 4
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