Employability Skills Assignment : Travelodge hotel limited

Employability skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1.1 Own responsibilities and performance objectives..........................................................1
P1.2 own effectiveness against objectives..............................................................................3
P1.3 Make recommendations for improvement.....................................................................5
TASK 2............................................................................................................................................7
P2.1 Develop solutions to work-based problems...................................................................7
P2.2 Communicate in a variety of styles and appropriate manner at various levels at
Travelodge..............................................................................................................................9
P2.3 Effective Time-Management strategies.......................................................................11
TASK 3..........................................................................................................................................12
P 3.1 Analysis of roles people play in a team to achieve shared goals................................13
P3.2 Analyse Team Dynamics.............................................................................................15
P3.3 Alternative ways to complete tasks and achieve team goals........................................17
TASK 4..........................................................................................................................................18
P4.1 Tools and methods for developing solution to problems.............................................18
P4.2-strategy for resolving the problem of labour turnover.................................................19
P4.3 The potential impact on the business of implementing the strategy............................20
CONCLUSION..............................................................................................................................21
REFERENCES..............................................................................................................................22

INTRODUCTION
Employability skills means the capability of getting and keeping satisfactory work. It
includes the understanding, capability and personal attributes that make employees and manager
more likely to gain determined goals and employment.
Travelodge hotel limited is a private company which operates in the hotels and
hospitality industry throughout the UK. There are about 11,000 employees working with this
brand. . This study explains the ability of manager to determine own responsibilities and
performance for identifying the problems which are a barrier in achieving the determined
goals(Aguenza and Som, 2018). Study will also develop set of responsibilities for HR manager
and make recommendations for the improvement of same. Report also develops solutions to
work based problems which Travelodge is facing. Study highlights effective time management
strategies. It lays emphasis on the various roles of employees which is been played in team.
Report will also suggest alternative ways to compete the task. After the identification of problem
it adopts some tools and methods for resolving that problems. It also defines the problems and
finds out the method and tools for solving the issues.
TASK 1
P1.1 Own responsibilities and performance objectives
I am working as a HR manager in Travelodge, my responsibilities and objectives are-
Personal Responsibility: It is the idea which an employee needs to choose or instigate in
order to complete the desire actions.
Importance of own responsibility
As a HR manager it is important to have own responsibility and set of objectives as it
helps in transferring the personal or professional mission or vision into the reality(Clokie and
et.al., 2016).
Responsibilities
Personal responsibilities
As a HR manager my personal responsibility in Travelodge is to ensure the daily
functioning of departments and employees and have the ability to learn and develop new
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changes. I have responsibility of managing both, resources and man power. Supervision of
purchasing and supplying of inventories.
Managing own time:
As a manager I need to manage my own time so that all the activities can be completed
according to the given deadline.
Effective communication:
I also need to posses effective communication skills so that relationship with my sub-
ordinates will be improved.
Interpersonal skill:
As a manager I need to have strong interpersonal skill which means I need to be
empathetic to others, I need to understand the emotions behind what they are trying to say.
Employment rights and responsibilities
As a HR manager I need to take care of rights of all the employees working in an
organization. Like for example I must provide them with a safe and better working conditions.
It's my responsibility to fulfil the expectations of Travelodge which includes establishment of
manpower requirements, interviews, hiring, training, developing and performance appraisals of
new and existing employees for the organization.
Workplace ethics
Deliberately create a good culture and ethics that is accurate and which emphasizes on
the vision, mission, values and principles of the organization.
Direct and indirect relationships
As an HR of Travelodge it's my duty to maintain employee relations by maintaining their
working schedules which includes job movement, holidays, development, paid time off, work at
home, covering absenteeism and schedule overtime(Bolden, 2016).
Decision making
I need to take effective decision so as team members can work on achieving common
goals. I have confidence in my employees that they are efficient enough to achieve the given
targets on time and with accuracy. Also, I authorize them tasks according to the needs of
department.
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Performance Objectives
Enhance communication:
Enhancing my communication not just only Travelodge but me and my whole team as
well. We all know that poor communication reduces productivity, so this would be always my
priority to enhance my communication skills, for this I would be surely investing in training
programs to be concise and clear with verbal and non-verbal interactions(Cottrell, 2015).
Motivator:
I have to become a good motivator to run my team efficiently for working in Travelodge,
because motivating team members is a most important skill for HR managers. And because of
demotivated employees my business will suffer in form of low productivity and confidence
(Driskell and et.al., 2017).
Improve retention:
I have to be that leader in Travelodge who is able to maintain the work process well and
can create a supportive environment and also able to accept changes.
P1.2 own effectiveness against objectives
Traffic light skill audit
KEY POOR AVERAGE VERY GOOD
Interpersonal skill I effectively deliver clear messages and instructions to the team.
I am comfortable in communicating with team members.
Time Management I am able to finish the task before deadlines.
I accurately manage to deliver on time services to customers.
Adaptability I adapt myself with different situations in my service industry.
Emotional
Intelligence
I could not recognize the need of my employees. I cannot able to assess
their needs that motivates them to work.
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Leadership skills I am good at distributing the responsibilities to employees. I cannot mould
myself according to the needs of employees. I am too detail oriented which
may sometime cause frustration among employees.
Technical Skills I have poor technical skills. I cannot access the existing technologies and
software with considerable speed and accuracy.
Importance of evaluating own skills
As a HR manager it is important to Evaluate own performance which can help in
improving time management, ability to meet deadlines and prioritise work, self-confidence,
motivation and morale, among other things. It is important to assess skills based on defined
criteria and to monitor and acknowledge progression towards these criteria. It will also be
beneficial for organisation as the firm objectives after that can be achieved easily and efficiently
(Finch and et.al., 2016).
Own effectiveness against objectives
During my tenure I have analysed that Effective communication is necessary to operate
the business smoothly and also leads to improved company performance. I am also having an
effective knowledge and quality of work to complete my work efficiently which motivates my
employees. Because of my communication power my employees listen to me and never
overhears me. Being a motivator I empower my employees in Travelodge, offer them
opportunities for growth, provide incentives, praise them publicly and correct them privately,
make them aim-full and believe in them. And to motivate them I must be working on myself to
improve knowledge. I prefer to set short term goal for particular session (Jackson, 2015). I have
also identified that my interaction and staffing skills are weak which results in high attrition of
employees. In order to improve the morale, productivity, loyalty of employees I as an HR
manager can engage in taking various measures like appraising them with bonus and incentives.
Also, providing them with right pay off, flexible working schedules, comfortable environment
and culture at workplace, advice on career path can support employees of Travelodge to be
effective. Also, the effectiveness of performance of employees can be improved by making use
of various methods like paired comparison which develops competitive spirit in the mind of
employees and motivates them to perform better. It is the most important rule of Travelodge to
be consistent, one must have ability to reward, discourage and treat every employee with equality
and balanced view. An HR have to encourage their employees and should be actively involved in
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discussions and making efforts for improvements in customer service skills (Aguenza and Som,
2018).
Techniques used for self-evaluation
For that I use self-monitoring and goal-setting techniques. This help me to track my
progress and mistakes. I have also made use of skill audit which has helped me to identify the
skills and knowledge that Travelodge requires.
P1.3 Make recommendations for improvement
As HR manager I need to improve the following skills.
Areas to improve Present condition Ways to improve
Technical skills Poor I need to improve my technical
skills that include working on
software and other things. It
can be improved by taking
online tutorial (Klegeris and
et.at., 2017).
Emotional intelligence Poor This can be improved by keenly
monitoring the behaviour and
patterns followed by others.
Enhancing Oral
communication
Average This can be improved by
contributing effectively in
seminars and Group
discussion. It can also be
enhanced by talking about the
innovative ideas with the team
or senior managers.
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P1.4 Motivational techniques can be used to improve quality of performance
Motivation is basically defined as the need which requires satisfaction. The need can be
want or desire which has been acquired through influence of culture, society or lifestyle.
Maslow Hierarchy of needs
Maslow's hierarchy of needs is a motivational theory in psychology comprising a five-tier
model of human needs, often depicted as hierarchical levels within a pyramid.
Physiological needs: In order to motivate employees Travelodge first need to fulfil the
basic needs like food, water and shelter. This need must be met first by the company as if a
human is struggling to have fulfilled the basic needs then they can feel demotivated or
unsatisfied in company.
Safety: To make performance of employees better Travelodge must be engaged in giving
the work force surety that they are in a safe and secure working conditions so that workers can
work with maximum efficiency.
Social Belonging: Company must have engaged in creating an environment where
employees feel loved and affectionate and also develop friendships because of which they can
enhance their productivity (Pandey and Karve, 2017).
Esteem: Employees must be get recognised through various ways or methods so that it
builds their confidence and improves their performance.
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Illustration 1: Motivational techniques
Source: (Maslow's hierarchy of need,
2014)

Self-actualization: After getting fulfil all the needs workers will develop by themselves
the need to perform better which automatically enhance there quality of work (Lazaroiu, 2015).
Advantages of motivating Staff
It is the most important task to motivate employees and this can support Travelodge to
enhance efficiency and productivity. This can allow an organisation to achieve higher level of
output.
Herzberg two factor theory of motivation
Hygiene factor: This theory refers some factors in workplace that motivate, encourage,
individuals and fulfil employees need in Travelodge for example job security, relationship with
co-workers, work environment, compensation organizations procedures and policies.
These factors can help in enhancing the motivation of employee's. Like for example
giving them job security can satisfy the employee's and create there belongingness in the firm.
This can also support organisation in creating workers loyalty towards the firm.
Motivational factor: It's not a secret that being appreciated publicly can make employees
feel cheerful. It can formal, informal and timely feedback of a person's effort, nature and work
related results that assists the organizations values and which are beyond usual expectations
(Lynch, Lynch and Clemens, 2018). Recognition and appreciation are basic human wants.
Employees feel valued when their work is being praised and appreciated by others, they wanted
this to fulfil their self-esteem and prestige needs. Every organization must have planned rewards
for their employees that can be addressed in the form of monetary and non-monetary rewards.
As the name defines monetary rewards is a money based incentives given to employees
for meeting expectations and achieving extra targets. This type of rewards can include cash
bonus, goods and services options, sharing profits and can be any other rewards that can improve
employee’s performance.
Rather than monetary rewards there are non-monetary rewards as well, which can be
defined as a compensation given to the employees which does not include cash. The non-
monetary rewards includes a dinner or private lunch from employer, encouragement to chase
ideas, development opportunities, etc.
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TASK 2
P2.1 Develop solutions to work-based problems
Every organization has some work-based problem. In Travelodge, there are some issues
which impact workplace. Travelodge is going through various issues such as unhealthy
competition, staff turnover and uncleared objectives in the team. These problems can be solved
with the help of various measures (Lazaroiu, 2015).
Problem-solving at Work-place
It refers to solving the problem in an effective and timely manner without any
hindrance or obstruction.
In every organization, there are problems based on work which need to be solved to make
better environment for work. Here are defining some solutions that help to reduce problems
(Jackson, 2015).
Resolving the Conflict: Travelodge should be clear about the problems or matter of
workers. In a single problem, there can be many issues at same time, try to find each matter.
Always make positive efforts to resolve conflict. This conflict may vary workers to workers or
workers to management. For example, diversity issues between colleagues that may be based on
age, gender, social status, languages, sexual orientation etc. Different people have different point
of view towards problem, try to listen everybody's point. This can make easy to resolve the
problem between worker and management. Resolving can support Travelodge in solving the
problem of worker turnover and will also reduce the unhealthy competition which is existing in
the workplace (Marshall, Mottier and Lewis, 2015).
Create Positive Environment: Travelodge always try to create a positive environment in
work place that will provide its workers a productive mind-set. For example, by organizing
activity session for workers, due to this they feel happy and stress free. It can support
organisation in solving the problem of labour turniver. This will help employees to create clear
vision to achieve goals and motivates them towards their work. Workers will engage to
Travelodge that will increase their stability as well. This effort will create workers more efficient
to improve themselves.
Employee Satisfaction: Employee satisfaction is to make them happy and fulfil the
desire. It is a major factor of employee motivation, to achieve goals and to create positive
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environment in Travelodge. Such as by giving them rewards and feedback, involving employees
in important decision, offering them incentives, encouraging communication with them in
common areas, resolving conflicts. These actions can help to satisfy employees. It will also solve
the problem of staff turnover and will engage employee's more in the organisation.
Build Healthy Relationship with Workers: To reduce problems at workplace
Travelodge should build warm or healthy relationship between its management and workers. For
example, problem of low motivation can solve by making friendly nature with employees, give
proper attention to individuals, by giving feedback and rewards etc (Platt and et.al., 2016). These
actions will increase trust and workers engagement towards organization. And make them
enthusiastic, motivated, self confident. Healthy workplace will bring good result and no conflicts
as well. Creating relationship with the peers or employee's can support firm in reducing the
unhealthy competition.
Methods used to solve the problem: manager and leaders should identify the issue and
be clear about the problem. They should understand everybody's interest and list the possible
issues. Leaders should evaluate the options for solution and must select the correct option
according to situation. They should make agreement on monitoring, contingencies and
evaluation.
P2.2 Communicate in a variety of styles and appropriate manner at various levels at Travelodge
There are many types f communications methods which Travelodge uses in his
organisation such as interpersonal communication, oral communication and written
communication. In interpersonal communication defines the daily basis engagement of manager
from its employees. It helps in break down barriers which people put up to protect themselves.
Oral communication focus on active listening and constructive feedback. It requires attention
towards the employees.
Formal letter
May 31, 2018
John Lewis
(HR Manager of Travelodge)
United Kingdom
Dear Mr Beckham,
This is to inform you that during my tenure I have analysed that our firm is going through
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serious issues like staff turnover, interpersonal conflicts and discrimination. I want you to lay
keen emphasis on this problem and implement specific solutions for it. It is most important to
communicate at work-place as by it employee's can experience an increase in morale,
productivity and commitment if they are able to interact effectively. In order to solve the
problem of ineffective communication and staff turnover variety of interaction methods can be
used. Communication style depends on size and structure of the Hotel. Higher authorities can
communicate with Board of Directors by verbal communication through formal sessions and
meetings. Middle level manager can informed by conferences and seminars (Mathieu and et.al.,
2015).
To communicate with middle level managers, verbal and written communication also
can be used, for example; Mailing system. Thorough mailing system written and formal form of
communication can have established. To deal with lower level staff, manger can conduct big
seminar or conference as well as can use notice board to disseminated information in
appropriate manner. Usually in Travelodge informal and non-verbal form of communication
does not exist at large scale. But in some cases where managers have to pass the instruction,
Informal communication can be used. Email is one of the effective communication style, it is
fast, efficient and appropriate and also record all the interaction between various levels.
Through emails' manager and staff carry out their conversation effectively (O'Neill and et.al.,
2018
Making friendly nature with employees, and healthy environment help organisation to solution
the problem Of interpersonal conflicts. It helps in increasing trust and workers engagement
towards organization. Workers get motivated and self confident with these benefits. Healthy
workplace brings good result and no conflicts as well. Creating relationship with the employee's
can support firm in reducing the unhealthy competition.
Thank-you
Yours sincerely
HR Manager
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Memo
From: John Lewis ( HR Manager)
To: Staff members of Travelodge
This is to inform all the staff members has been analysed that you guys are lacking effective
time management skills, decision making and performance management techniques. As a HR
Manager I want you to lay emphasis on that and work towards the achievement of common
goal. To improve this staff members need to coordinate with the middle and senior level
management. To contact middle level managers they can draft mail and to connect with senior
managers they can connect through telephones. To create postive environment within the
organisation by which Workers will engage to Travelodge that will increase their stability as
well. This will help to create workers more efficient and decision making.
Thank-you!
Importance of communication at work-place
It is most important to communicate at work-place as by it employee's can experience an
increase in morale, productivity and commitment if they are able to interact effectively.
P2.3 Effective Time-Management strategies
Time management is the ability to use time productively or effectively complete task or
work. For getting good result time-management is an essential key. This ability increases
productivity and effectiveness. It needs planning, priority, setting goals etc. there are some
strategies.
Prioritising workload: To manage time it is important to set priorities. Priorities should
be set between important and urgent work. From the studies it is clarified that important works
are not usually the urgent works. Managers of Travelodge has to differentiate both work.
Sometimes organization give more attention to important task that is not urgent. Researches
suggests that always prefer those task that are important not urgent. By using ''to do'' list, it gets
easier to prefer daily, weekly and monthly activities according to Travelodge condition.
Advantage of set priorities helps managers to manage all the work load according to their
preference. If they do not set priorities, they would get in trouble to manage workload.
Setting work Objectives: Disorganized routine is responsible for poor time
management. Travelodge should remove clutter from its list. For setting work objectives, can use
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method of ''labelled'' keep give-away and toss. Sort all activities according to this and discard
unnecessary item in toss. Keep meaningful task in give-away box. By considering this method,
Travelodge can eliminate task those are not more important and can concentrate on essential
topics (Ornellas and et.al., 2019). It will give priorities to urgent task rather than important task
and make management effective.
Making and Keeping Appointments: By making and keeping appointments,
Travelodge can manage it works load and able to resolve all problems. It helps to recall all tasks
and scheduled in right manner. It assists to prefer between important and urgent work.
Organization can recognize that which work has to give top priority and how to execute that
work on time. With help of this, managers can save their time and can use that time in other
activities.
Working Steadily rather than Erratically: Travelodge always try to do work of good
quality. It gives good results and manage time. Such as if organization concentrates on level of
work it will give positive outcome and will save time for other works as well. Apart from this,
erratic-al work is not time consuming but it takes time to improve it again. Considering this,
working steadily is better than erratically for managing time. It will make management effective
and productive.
TASK 3
Induction Training Package
Purpose of training: To understand team dynamics and develop team.
Activities covered Date Accompanied
By
Employee's sign
Introduction to How to perform
in a team to achieve common
objectives.
4 Jan, 2019 Human resource
manager
Introduction to management of
team
06/01/19 Human resource
manager
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Delegating specific roles to
team mates
9 Jan, 2019 Human resource
manager
Brief on the activities which
needs to be performing team
11 Jan, 2019 Human resource
manager
P 3.1 Analysis of roles people play in a team to achieve shared goals
A favourite style of cooperation which can be seen by working with others are call team
work. Team roles describe the behaviour that can be recognised while working together with
others. Team role is generally a strategy in dealing with work and with colleagues. Analysing
role of people by Belbin team role theory. Team must be composed of different roles to obtain
efficient performance. Some roles are combined to enhance and emphasize the role of team to
achieve goals which are-
Implementer
Implementer in Travelodge is the feasible organizer in the team, also is a systematic
worker and executer. He must be well disciplined and task oriented to handle every situation. So
that employees will work together for achieving goals. They are hard workers, professional and
down to earth, who look that what will work and who will not (Platt and et.al., 2016). They had
been unwilling to change and cannot accept new innovations & ideas easily. But at the time of
need they must be practical to accept changes for achieving shared organizational goals. They
can work together with the team by applying various new techniques and strategies to solve the
various issues faced by organisation. Also by making clearly identifying the goals and objectives
to achieve, they can work as a team. This will support Travelodge in making the roles in team
clear.
Resource investigator
Investigator is a socially confident person who is having contacts inside and outside of
the team in Travelodge. They are an intense, excited and broad minded person and always
looking forward for new innovations and ideas. These qualities help to engage employee to gain
shared goals. This he They should also try to enhance these personalities of them in their
employees to achieve goals with efficiency and effectiveness. They can work together as a team
by properly allocating and utilizing the resources. This will also support firm in enhancing the
efficiency of the team and it can also assist them in reducing the employee turnover.
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Specialist
Specialist is said to be an imaginative thinker of team. They create and specify new ideas
so that shared goals can be achieved easily without facing any hurdles (Marshall, Mottier and
Lewis, 2015). They are not always practical and occasionally fails to hit that what they actually
require, Travelodge ask them to be practical and active to see that they do not fail in concluding
the actual requirements and must achieve the goals with taking the team along. They can work
together by forecasting and planning for the future development of team.
Cordinator
Known as the coordinator of team to understand and grasp the organization's situations,
who is sensible, attentive, judgemental and expressive. They always analyse the environmental
conditions of Travelodge and find possible ways to get to the bottom of that situation. They are
always careful to engage employees towards one goal (Mathieu and et.al., 2015). After analysing
the situation he thinks for innovating easy ways to accomplish task and achieve goals. These can
work together as a team by making proper coordination with the other team member. Like for
example to coordinate with team members, they can make use of job rotation process which will
enhance the efficiency of each worker. It will become easier for them to achieve shared
objective.
Team worker
It is the most sensitive worker of the team. It helps Travelodge in focusing on
creating a pleasant atmosphere and sense of togetherness. On the other side it has difficulty with
conflicts and may have trouble taking decision at critical time.
Complete finisher
Complete finisher has the talent to find out that what is going wrong in an
organisation and in work. This leads to a lot of attention to details, checking and rechecking and
a tendency to perfectionism. They monitor the quality and safety but sometime they become
overprotective and find it difficult to delegate things to others. It helps manager to achieve team
goals as it has a strong inward sense of the need of accuracy.
Monitor evaluator
Monitor evaluator refers fair and logical observers and judges of seeing in the
team that what is going on in the team. It is important for manager to achieve team goals as it
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sees all the available options with the greatest clarity and impartiality. It always analyses the
situation and try to get the bottom of things. It ensures that the team does not make mistakes.
Plants
It prefers to operate by themselves at some distance from other members of the team. The
main use of this is to generate new proposals and to solve complex problems. It helps managers
as it produces lots of ideas and capacity for complex and strategic planning.
Shapers
They are highly motivated people with a lot of nervous energy and need for
achievement. They are excellent at sparking life into a team. It helps Trvelodge in achieving
team goals as it leads from the fromt and makes things happen.
P3.2 Analyse Team Dynamics
Team dynamics is a force which direct behaviour and performance of team. It creates
with the personalities in team and their responsibility within it, nature of team work, working
relationship with team members and the environment of team work (O'Neill and et.al., 2018).
Analyse Team Dynamics
To know your team member, it is mandatory to analyse each person in team. With the
help of communications, by knowing individuals characters, paying proper attention to everyone,
knowing requirement, skills, beliefs, ability and attitudes of individuals, tackle problems and
solve them quickly, breaking down barriers, defining roles and responsibilities.
When employees are more interested to achieve gaols individually instead of team work,
it lessens the performance of team. Due to this, labour turnover increases which indicates
unhealthy competition in team and lack of team responsibility. To reduce staff turnover
Travelodge has organized an employee induction pack, in which training given to employees that
introduce them to their roles in team and place of work. It helps organization to achieve goals,
objectives, increase engagement of workers towards company, reduces labour turnover and
increase team dynamics (Pandey and Karve, 2017).
Team Development Theory
There are many theories for ten development, but the most famous theory is Bruce
Tuckman's '' Team Stage Model''. It was developed in 1965 which elaborate how to build
effective team.
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Tuckman's Teamwork Theory
Tuckman theory mentions social psychologists which is based on U.S. Navy. It describes
group behaviour, from various ways. After reviewed 50 articles Tuckman analyse two common
features in small groups. From that Tuckman evaluated four conman stages.
Forming: Forming is initial stage of team development in which everyone in team is
finding their way, role, place for what they are here. To make effective team, employees should
come together to work and to make healthy relationship between each other. Create effective
communication skills so that team will combine to bring positive outcome. Manager has a duty
to assign responsibility to employees that help employees to understand their role in team. In this
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Illustration 2: Tuckman Team Development Model
Source: (Employability Skill, 2018.)

way manager will be playing essential role in setting up the goals and objectives in team
dynamics as well.
Storming: In the stage of storming employees are able to see themselves in team together,
establishing ground rules, developing process and well known about works team. In this phase,
conflicts and confrontation occur, as differences surfaces. Due to this outcome can be concluded
in loss of performance. Manager is responsible to make their team effective for getting positive
outcome (Platt and et.al., 2016). During the time of any change manager will assure that all
employees are taking part within changes.
Norming: Norming stage is a stage of ''togetherness''. In this phase members of team
come together, establishing ground rules, developing process, clarifying their roles. Managers
motivate, encourage their team members in order to meet business objective which will be also
during the time of team dynamics. This stage grows team spirit in co-workers, that engage them
to work together.
Performance : Performance is the last stage of Tuckman theory, in this phase team
involve together and perform to deliver good work effectively. Manager focuses on team to
understand and resolve issues effectively so that team members become focused on their goals
and on team relationship as well.
Tuckman theory helps to understand that team evolve and also help to understand that
different problems can be solved in different stages of development.
P3.3 Alternative ways to complete tasks and achieve team goals
Team goals are related to whole team in which each member of team is included. To
accomplish team goal, it is mandatory to work with togetherness.
Communication: Communication is to convey or deliver views to someone and effective
communication is to listen activities and absorb points and make effort to understand it. For
achieving task and team goals effective communication is basic need in a team (Pandey and
Karve, 2017). Such as, team who communicate well complete task faster and effectively than
others. Effective transmission also helps employees to understand their roles and responsibility
in team. As included by Platt and et.al., (2016) if there is no better communication between team
members then it would result in conflicts, miscommunication and misunderstanding within team
members.
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Motivation: Motivation is an internal sense that drive workers toward a goal. Motivation
can be figured by employee's behaviour. Employee motivation is essential to complete
Travelodge goals (Aguenza and Som, 2018). Motivation enhances high quality work, overcome
a challenge, improve interaction with team members. Motivated employees would try to work
beyond their abilities, while demotivated and ineffective employees can make obstacles in order
to gain business objectives. Apart from this, Platt and et.al., (2016) added that motivated workers
improve and increase their ability and capabilities.
Leadership: Leadership is to lead a team. Good leader leads a team beneficially. A
Virtue leader have ability like providing the information, creating a clear vision and sharing
vision with others, have knowledge to catch informations (Smalley and et.al., 2016). These
qualities of leader in Travelodge help employees to be aware about their goals, roles and
responsibility in a team. That Support workers to complete task and achieve team goals whereas
Cottrell, 2015 stated that poor leadership can drive organisation toward loss and make employees
demotivated and unconfident.
Powering Employees Collaboration: To achieve the shared goals, it is important to
collaboration team members towards aim. It can be achieve by providing them right guidance
about tasks, by providing them training for being in team, giving positive and healthy
environment. According to view of Clokie and et.al., (2016) Considering these activities can help
Travelodge to obtain shared goals. If employees are not collaborated towards each other and
tasks, it can bring conflicts and misunderstanding in team. This would distract them toward goal,
due to this Travelodge can get loss.
TASK 4
P4.1 Tools and methods for developing solution to problems
A problem is a situation that is unsatisfactory and causes difficulties for people. It occurs
at any stage and every person faces problem in their life. Every manager faces many types of
problems in their organisation regarding employees like disputes, labour turnover,
communication problem, problem regarding awareness etc. (Cottrell, 2015). Travelodge's
manager has some skills and ability to maintain employment and hence he uses some tools and
methods for developing solution of problems for example-
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Time Scale: Problem like employee turnover in Travelodge company can be solve by
maintaining time scale. Firm can define the task of team which needs to be completed in certain
time limit.
Critical path analysis: This process can help in scheduling the set of project activities. If
the task in the firm is been defined then it will be very easy for the organisation to perform it.
This can act as a fine solution to the problem in the Travelodge.
Improve effective communication- weak and poor communication leads to
misunderstanding among employees (Clokie and et.al., 2016). Employees have to face many
problems in an organisation like unmet expectations, relational breakdowns etc. Sometimes
teams miss deadlines of submitting projects, clients miss appointments and new employees on a
project do not seem to know what their roles are which leads to problem like employee turnover.
So by improving effective communication these problems can be sort out in organisation. The
advantages of effective communication is it builds and maintains relationship which reduces
conflicts within an organisation and build trust and strengthen bonds.
Provides good environment- Labour turnover is a very big problem which every
manager have to face. Employees also face many health problems like heat stress, deafness and
stressful environment and it makes them unhappy. If the employees are unhappy this can lead to
more employee turnover. By providing good environment, manager can solve this problem. The
advantage of good environment is it increased profitability and better sales opportunities. It
reduces distraction and improve concentration of employees.
Provides enough training- Most of the employees have some weakness in their
workplace skills. Lack of training leads employees to dissatisfaction and insecurity of their jobs.
Because of employee turnover increases and they do not work properly on proper and given
time. By giving proper and enough training, manager can secure employees for their jobs that
make them more eligible for promotion. The disadvantage of training system is it increases cost
of the organisation as it gives training to all who are not work effective.
For solving the work based problems manager can use rewards and benefits for the employees
Rewards and benefits- Employees are the main asset of any organisation because they
are the one whose performance is critical to the overall success of the company. Most of the
employees do not feel satisfy with their job and with their wages. Dissatisfaction of the wages
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leads them to leave the organisation. By using Rewards and benefits system manager can retain
employees with the company (Marshall, Mottier and Lewis, 2015).
There are some advantages and disadvantages of reward and benefits such as:
Recruitment and retention advantages- Rewards and benefits is the best way in which
Travelodge attract new talent away from competitors and keep existing staff with proven skills
and values. It helps in decrease labour turnover and motivate employees from which they more
focus on the work and give productive work. It helps in recruitment and retention.
Cost disadvantages- It is the disadvantage for Travelodge in some way as it increases
the cost of business. They pay out $9.21 an hour per employee with benefits, which is 30% of the
cost of employee compensation.
By implementing this facility, it gives an opportunity to manager to strengthen the skills
and reduction in recruitment expenditure. It creates perception of equality.
P4.2-strategy for resolving the problem of labour turnover
The turnover is the act of replacing an employee with a new employee. Turnover rate is
the percentage of employees in workplace that leave during a certain period of time. High
turnover may be harmful to a company's productivity if skilled workers leave the organisation.
Labour turnover is defined as the proportion of a firm's workplace that leaves during the course
of the year (Rowe, 2017).
There are the main reasons of labour turnover such as- Dissatisfaction with wages, with
wrong environment, with the job, dissatisfaction with personnel policies, with working hours and
transport facilities.
Manager of Travelodge uses some strategies for solving the problems of labour turnover-
1- Hire right people- Hiring the employees who are behavioural and cultural fits for the
job. During interviews, manager can show employees around business and tell them about
workplace culture, they will eliminate themselves if they don't fit in. An outstanding candidate
that doesn't match the behaviours and culture of business then they won't stay around long.
2- Offer competitive pay and benefits- Dissatisfaction of wages is the most important
reason of labour turnover because they need to cover standard expenses like housing utilities and
food. For the solution of this problem manager can simply research a competitive salary range
based on similar jobs in local area and then pay them more than that. It will keep them stay in
company.
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3- Flexible work schedule- Employees can not live the social life with the job. By
flexible work-schedule employee can pursue things beyond work, they go to appointments and
take care of their families. Manager can give employees liberty to work from home and adjust
their work hours. Manager should understand that they have lives outside of work and when they
lives outside of work, will be more satisfied and less distracted at work (Smalleyand et.al., 2016).
4- Give praise- Every employee need encouragement and recognition for the satisfaction
and motivation. For example Manager can appreciate their employees when they finish a large,
difficult project and submit a project before the deadline. The main goal of praising is to create
an encouraging, positive work environment and make them feel respected. When employees feel
respected, desired and motivated they are more likely to stay.
P4.3 The potential impact on the business of implementing the strategy
If manager implement strategies like time scale and critical path analysis of resolving the
organisational problem like labour rate it impacts on business in financial and non-financial term
1-Improve Quality- The non-financial effect on business is improved quality of product.
The quality of work produce by company affects company's reputation. When a company offers
consistently high-quality products or services, company gains a positive reputation (Ornellas
and et.al., 2019). By giving the proper time scale and resources to employees and by hiring the
right people in organisation manager can improve good quality and gain a positive feedback
from customers.
2-Productivity- Productivity is the measurement of the amount of goods and services
that an employee produce within a given period of time. Producing more creates the opportunity
to make more sales, which in turn offers the potential to increase profits. But when an employee
leaves a company because of some problems, productivity reduces. The strategy like critical path
analysis are effective and suitable in organisation, productivity can be increased.
3- Enhance morale- It describes the attitude, satisfaction and confidence that employees
feel at work. High employee morale can help a business or organisation in achieving its
objectives and goals as well as personal development (Cottrell, 2015). When employees feel
happy and positive they work for longer hour and helpful in making profit. The strategy of
praising the employees, manager can enhance the morale of employees.
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4- Reduces costs- Recruitment and replacing an experienced employee is costly.
Manager have to pay for advertisement and have to lose work time for interviews and after that if
employees leaves the organisation, manager have to bear a loss. Applying a good strategy,
reducing the labour rate by offering competitive pay and benefits, manager reduces costs.
Reducing costs help manager to increase its productivity and profits.
5- Increases employees efficiency- Efficiency is the ability and attribute to act or produce
effectively with a minimum of wastes, expenditure and unnecessary efforts (Rowe, 2017).
Every organisation pays its employees for their hard work and efficiency. If the employees are
not efficient at workplace then it will not achieve the assigned targets within the desired time
frame. By adopting strategy of giving flexible work schedule it will affect the business positively
in non-financial as well as financial term.
CONCLUSION
From the above study it has been concluded that every manager has to face many
problems in any organisation. They have employability, skills like the ability to develop own
responsibilities and performance objectives. He has to identify the problems which occurs in
organisation and which creates barriers in achieving financial goals as-well as non-financial
goals. He has to identify the problems and have to find the ways and methods by which he
overcomes the problems, employees are suffering from. He has to make appropriate strategies
for resolving the particular problem of labour turnover. After making strategies he has to identify
that how those strategies have impacted on the business.
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