Stakeholder Analysis and Mapping Techniques

This assignment discusses stakeholder analysis and mapping, a crucial project management technique that helps identify, analyze, and engage with stakeholders. It involves identifying stakeholders, categorizing them based on their influence and interest, and developing a stakeholder map to visualize the relationships between stakeholders. By using stakeholder analysis and mapping, project managers can effectively manage stakeholders, anticipate potential issues, and make informed decisions. This assignment provides an overview of stakeholder analysis and mapping techniques, including how to do it effectively.

EMPLOYEE RELATIONS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Value and importance of employees relations in Zizzi restaurant....................................3
P2 Employment laws applied by Zizzi restaurant..................................................................5
TASK 2............................................................................................................................................6
P3 Different types of rights, duties and obligations of employer and employee...................6
P4 Advice related to rights, duties and obligations of employment relationship...................7
TASK 3............................................................................................................................................9
P5 Analysis of stakeholders for Zizzi restaurant....................................................................9
TASK 4..........................................................................................................................................11
P6 Impact of positive and negative employee relations on different stakeholders..............11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Efforts of organisation for managing relationship between employees and employers is
known as employee relations. This is a part of human resource strategies which are designed to
ensure that organisation's mission is accomplished and competitive edge is maintained in global
era (Frone and Trinidad, 2012). Zizzi is chain of restaurant in United Kingdom and the Republic
of Ireland. The firm provides different dishes which are inspired by Italian cuisine. Their
signature Rustica pizzas are thinner, crisper and have bigger base. In this report importance and
value of relations is specified and fundamental employment laws are applied within Zizzi
restaurant. Rights, duties and obligations are analysed within workplace. Stakeholder analysis is
done and their impact is analysed.
TASK 1
P1 Value and importance of employees relations in Zizzi restaurant.
Employees relations defines relationship between employees and employers. Positive
relations with enhanced involvement, engagement and commitment of employees, boost
outcomes of business (García‐Cabrera and García‐Barba Hernández, 2014). Employee relation
plays vital role within organisation this enhance success, productivity and profitability of
organisation. Zizzi restaurant builds strong relationship with employees due to which conflicts
do not arise within workplace and employees are satisfied due to which there is positive impact
on organisation. Employee relations are valuable for organisation as management can enhance
relationship between employees and employers, so that effective working environment can be
provided to them. This will lead to fair and equal treatment among employees of Zizzi restaurant.
An example can be considered to further understand this concept, when employee joins Zizzi
restaurant an organisation detailed contract is provided to them which contain different policies,
rules and regulations and responsibilities of employee which they have to abide. This builds a
relation between employee and organisation as they know working of organisation.
Apart from Zizzi restaurant is providing their services globally, for this they have to build
effective relations within domestic and international market. They can further enhance their
services in other countries. Employees can convey their customers that same services with
enhanced offers are provided within other country and if they go their they must try them. In this

way positive employee relations within organisation will lead to enhancement of their
organisation.
Manager of Zizzi restaurant motivates their employees, appraise them for their
performance, communicates mission and vision of organisation so that they must be clear about
goals.
Importance of Employee relations:
 Work becomes easy when it is shared between different employees. Productivity of
individual can be enhanced by developing healthy relationship between employees and
employer. When effective relations are shared between different outlets then it helps in
different operations, like if market analysis is done then by one outlet then information
received from that can also be used by other outlets to enhance their services.
 Individual feels motivated, confident and delivers their best which will enhance
productivity and supports pleasant working environment. Different dishes can be made
within particular restaurant by taking tips from other restaurant so that productivity can
be increased.
 Zizzi restaurant ensures that healthy relationships are built, which discourages fights and
conflicts among employees within workplace. Employees do not waste their time in
irrelevant disputes instead of that they focus on performing hard.
 Employees relationship is important as it decreases the problem of absenteeism within
Zizzi restaurant. When different cultures are shared between employees then it enhance
their working.
 Employees relations is important for managing staff retention and cost of training, hiring
and recruitment.
 Management can motivate their employees by giving them incentives and
encouragement. It is obtained by applauding employees in public as well as private.
 Zizzi restaurant embrace equality among employees by creating equal and fair working
environment for everyone. When all employees are treated alike, they work harder and
tends to be more productive.
 Delegation of work within Zizzi restaurant, empowers and teach employees. Employees
acknowledge their weaknesses and strengths by this. Manager of Zizzi restaurant assigns

different responsibilities to their employees which are challenging. Apart from this credit
are given to them on achievement.
P2 Employment laws applied by Zizzi restaurant.
Rights and duties between employees and employers are governed by employment laws
which ensure sustainable working of firm in global era. These laws are meant to keep employees
safe, ensure that all employees are treated equally and manage unethical of workplace (Hameed,
Ramzan and Zubair, 2014). For ensuring effective working environment, Zizzi restaurant follows
different regulations and laws. Manager ensures that discrimination do not occur within working
environment either related to race, gender, culture or income. Manager of Zizzi restaurant
implements different employment laws in their all outlets either they are domestic or
international. They ensure that their employees have safe working environment. Laws are
mentioned below:
Data protection Act, 2018: This Act includes conditions related to processing of
personal data of employees (Hogg, 2012). This act is established to secure personal information
of employees which used by organisation and government. Zizzi restaurant have implemented
this Act and ensured that personal data of employees is not misused. Manager of Zizzi restaurant
ensures that sensitive information related to employees is not disclosed or misused by any
person. Zizzi also ensures that outlets which are present outside UK also follow this act, as each
employee has their own information and has right to protect this.
Equality Act, 2010: This Act of Parliament of UK ensures that socio-economic
inequalities are reduced. This Act protects people against victimisation and discrimination based
on gender, age or any other factor. This ensures that all employees are treated similarly. Positive
working environment within workplace of restaurant is regulated by Equality Act. Zizzi
restaurant has implemented this Act as whole for all the outlets with the motive of reducing
conflicts related to discrimination, fair wages, etc. This act is globally adopted so that equal
rights can be provided to each employee and there can be surety that discrimination is not
occurring within Zizzi restaurant.
Health and Safety Act, 1974 (c37): Act of Parliament of United Kingdom, define
fundamental authority and structure for regulation, enforcement and encouragement of health,
welfare and safety at workplace within United Kingdom (Jaafreh and Al-abedallat, 2012). Zizzi
restaurant ensure that equipment’s used in organisation are in good condition and employees are

trained to work on those equipment’s with the aim of maintaining occupational health and safety.
Management of Zizzi restaurant ensures that health and safety of all employees working for them
is kept at priority. They make sure that effective equipments are made available within all
working premises. This helps management to build effective relation with all employees.
Minimum wage Act, 1998: This Act is established to offer minimum wage in United
Kingdom. Employees with age greater than 25 are given £7.83 per hour and employees whose
age is between 21 to 24 they are paid £7.38 from April 1, 2018 and it is expected that by 2020 it
will raise to £9 per hour. Zizzi restaurant has implemented this Act for providing minimum
wages to employees based on their age in order to reduce disputes and manage equality among
employees. Similarly different countries have their own minimum wage act to provide salaries to
employee on basis of their age. These laws are implemented by Zizzi restaurant in their all
outlets so that salaries can be provided to employees on basis of same factors i.e. age.
TASK 2
P3 Different types of rights, duties and obligations of employer and employee.
Different rights, duties and obligations are implemented for effective working of
organisation. Employers and employees have separate rights, duties and obligations for
performing their roles effectively. Positive and healthy working environment is created within
workplace (Long, Perumal and Ajagbe, 2012). Different rights, duties and obligations are
followed by employers and employees of Zizzi restaurant, they are mentioned below: -
Rights Duties Obligations
Employer  Employers of Zizzi
restaurant have right
to hire employees,
manage overall
work of restaurant,
makes rules and
regulations and give
instructions to
employee regarding
job role.
 Employer must
provide employees
with equipment’s
and tools so that
they can work
effectively (Maurer
and Chapman,
2013).
 Employer of Zizzi
restaurant ensure
 Employer must
provide work to
employees on
basis of contract
of employment
and obligated to
provide
equipment’s.
 Manager of
Zizzi restaurant

 Another employer
right is to dismiss
and dissolve
contract of
employment if
employees do not
abide rules of
restaurant (like
always come late
for work, harass
colleagues, etc.).
 Employer of Zizzi
restaurant owns the
right of organising
training
programmes to
focus on employee’s
knowledge and
skills according to
globalisation and
increasing
competition
that safe working
environment is
provided to
employees,
employees are
treated with respect
and discrimination
and harassment do
not occur within
working
environment,
effective training is
provided to
employees to deal
with different tools.
ensure that
wages are paid
to employees on
time.
 Employers are
obligated for
managing safety
and health
measures are
taken, also
necessary leaves
are given to
employees when
they need them.
Employees  Right to be free
from harassment
and discrimination,
right to safe
working conditions,
right to justified
wages, get paid
leaves (Mowday,
Porter and Steers,
 Employees of Zizzi
restaurant must
work and
accomplish their
tasks for which they
are hired, they do
their job carefully.
Employees duty is to
follow instructions,
 Employee must
do their work on
basis of contract
of employment.
Follow
instructions
given by
employer.
 Employees of

2013).
 Employees of Zizzi
restaurant gets
gratuity benefits,
provident fund,
insurance, maternity
benefit, 48 working
hours per week and
written employment
agreement which
are their rights.
given by employer's,
corporate with each
other.
 Foremost thing
which employees
need to practice is
that they need not to
share any kind of
confidential
information with
others.
Zizzi restaurant
ensures that they
handle all
equipment’s
with care, if any
accident occur
inform
management as
soon as possible.
P4 Advice related to rights, duties and obligations of employment relationship.
For building employee relation in global era, it is necessary for organisation to consider
different aspects like social concern, economic stability, legal laws and many more. It has impact
on employees and it can create questions related to job security within minds of workers which
will directly impact their performance (Mowday, Porter and Steers, 2013). Zizzi restaurant
should provide job satisfaction to their employees. Manager of restaurant needs to keep them up
to date related to different employment legislations and laws. By this it can be assured that
effective laws are followed by them at their workplace which will enhance relationship between
employees, employers and stakeholders. Management of Zizzi restaurant has followed different
laws like Health and Safety Act, Minimum Wage Pay act, and many more. When manager of
Zizzi Restaurant follow certain laws then it provides sense of satisfaction among employees.
It is recommended that Zizzi restaurant must give prior information to employees before
they are being terminated. This will provide employees with sufficient time to search for new
job. As per Unfair Dismissal Act, employer cannot terminate contract of employment without
prior notification to employees. This will help management of Zizzi restaurant to stay away from
any kind of legal obligations. Apart from this proper training must be given to employees and in
what way they should treat their customers so that they can impart their duties effectively. This
will help restaurant to retain their customers. Apart from this employees must not be indulged in
illegal activities like serving dishes to customers but putting that money in their pocket (Odhong,

and Omolo, 2014). Manager of Zizzi makes sure that if employees are engaged in such kind of
activities then strict action must be taken against them.
Furthermore, employees must be aware of ethical rules and obligations. Employees are
from different culture, this provide advantage to restaurant and they satisfy requirements of
customer with high efficiency. But this arises certain issues like disputes among employees
related to culture, language barriers, colour can lead to create worse impact on relationship
among employees. For this manager of Zizzi restaurant should use effective HR practices to
overcome employee conflicts and building healthy workplace relationship. Manager ensured that
training is provided to employees so that they can develop skills and employees are engaged in
team-work which will improve relationship between them and this will enhance services which
are offered by restaurant to its customers. This will also enhance performance of employees and
will assist in managing employment relationships.
Trade or labour unions represent employees in different industries. Labour union ensures
that effective safety standards are provided to employees. Apart from this, they also protect
employees from mental, physical torture and employees exploitation. Furthermore they provide
training and educational support for upgrading skills. Employees get more annual leaves within
unionised workplace. This will help employees of Zizzi restaurant to work effectively within
any restaurant present anywhere.
TASK 3
P5 Analysis of stakeholders for Zizzi restaurant.
Stakeholder is individual or organisation who have interest in organisation and can affect
objectives, policies and actions of organisation. Interest of these people is in success of project as
they have sponsored projects from inside or outside (Ouimet and Zarutskie, 2014). Different
types of stakeholders are there within organisation, they are governments, employers, employees
and many more. Stakeholders play vital role within organisation which have strong impact on
decision making of business. Stakeholders enhance social status of organisation. Stakeholder
analysis is done by Zizzi restaurant to analyse and identify effectiveness and need of stakeholder.
This analysis will help restaurant to shape their project and enhance quality of their services in
effective manner. This will help restaurant to use resources efficiently and effectively.
Stakeholder analysis is conducted by Zizzi restaurant by using steps shown below:

Identify stakeholder (Brainstorming)- In this stage, manager identifies stakeholders of
their projects. Manager of Zizzi restaurant focus is on to identify those stakeholders by which
they can enhance their market and financial status (Van Dijke and et.al., 2015). In this
stakeholders are divided into smaller groups or small units, this will help to identify major sub-
group who have made major investments in projects otherwise it may be overlooked. This is
done by Zizzi restaurant to enhance involvement of stakeholder prior to their current
involvement in different activities like decision making.
Identify need and interest of stakeholder- Manager of Zizzi restaurant identifies
interest and needs of stakeholders. This will help restaurant to make their strategies as per that.
This also includes expectation of stakeholder from specific project, interest of stakeholders
which can lead to conflicts within project, resources which stakeholder will commit in project
and many more. This can help Zizzi restaurant restaurant to enhance their market value and
profit.
Classification of groups of interest (Stakeholder mapping): At this point, manager of
Zizzi restaurant divide different stakeholders in different groups as per their interest and needs.
Then they formulate strategies and plans based on different groups. This is done by using
stakeholder mapping by Zizzi restaurant restaurant. Stakeholder mapping includes identification,
analysis and prioritising organisation and people with stake in performance and features of
project. This will help restaurant to determine their requirements and manage stakeholders
effectively.
Identify areas of conflict- In this step, manager will analyse and measure interest and
behaviour of all stakeholders and then find out areas in which conflicts can arise. After
identification management of Zizzi restaurant develop effective strategies and plans to avoid
these conflict.
Prioritise stakeholder- In this step manager of Zizzi restaurants will conduct analysis
and evaluation of stakeholder who have major investment in specific project and then they are
prioritised. Basically stakeholders who have gained high power, whose interests matches and
who have high people interest are identified.
Compare- This is last stage, manager of Zizzi restaurant conduct comparative analysis
between what they were expecting and what is actual result which is obtained. This will help

them to decide what they need to do now and as per that they do planning and build strategies.
Needs of stakeholders are aligned in these strategies.
Stakeholder mapping: It is process of determining major stakeholders related to project. It is
process to identify individuals who have interest in outcome of project. Stakeholders can be
single or multiple individuals (What is stakeholder analysis and mapping and how you do it
effectively, 2019). It includes different shareholders depending on their power and interest. They
are shown below:
(Source: Stakeholder analysis, 2019)
Least important: These are those shareholders which have least power and least interest within
organisation. They can be anyone from cleaning staff or any individual who do not have
particular role.
Show consideration: These are stakeholders who have interest in organisation but do not have
power. They can be suppliers. Restaurant can have number of suppliers.
Meet their needs: These are major stakeholders which have high power within restaurant but
they have least interest in business. They have invested money but they avoid their indulgence in
what way it is managed.
Illustration 1: Stakeholder map

Key Player: These are CEO's or owner of business. They have high power and high interest
within business.
While making project plan, least important stakeholders might be informed, as informing
them will not make a big difference. Show consideration are stakeholders which may be
informed. Major stakeholders must be informed in respect to project plan as they must know in
which project their money is invested. Key players must be informed. Apart from this
suggestions must be taken from them so that if they need some changes then they can be applied
effectively.
While making policies its not necessary that least consideration should be informed. They
should be informed when they have specific role in that. Show consideration stakeholders must
be informed as they have to work accordingly. Major stakeholders must know about policies so
that their interest can be increased. Key players are helps in formulating policies and decision
making.
Least consideration do not have any interest within organisation. Show consideration may
be informed related to programs and other actions so that they can provide services within
stipulated time. Key players can give their suggestions in regards to programs and other actions
which are being conducted within restaurant.
TASK 4
P6 Impact of positive and negative employee relations on different stakeholders.
Employees relation either it is positive or negative can have impact on different types of
stakeholder (Worlu and et.al., 2016). Positive and negative impact of employee relations is is
shown below:
Employees are those individuals who work effectively and efficiently to accomplish
goals of Zizzi restaurant restaurant. They work to achieve objectives of restaurant in effective
manner. Employees relation has both positive and negative impact on stakeholders. It is shown
below:
Positive impact of employee relations:
 Productivity of employees and restaurant can be increased if effective relationship is
maintained between employees, as there will be no insecurities.

 Employees loyalty can be increased towards restaurant as by effective relation between
employees and employers will make them feel connected towards Zizzi restaurant.
 Conflicts and disputes do not arise within restaurant as there is effective employee
relation.
 When effective employee relations are maintained then employees will work effectively
and there will be less wastage of time and resources.
 This will enhance cooperation among employees and they will work as a team for
acquiring organisational goal.
 Effective communications skills can be build between employees which will lead to high
commitment towards their work.
Impact of positive employee relations on stakeholders: This will have positive impact on
stakeholders, they are customers. When effective relation is build among employees then this
will lead to enhanced output. Customers will be satisfied with services offered by employees of
Zizzi restaurant and they (employees) will provide enhanced quality to them. This will lead to
increased productivity and profitability of restaurant.
Negative impact of employee relations:
1. Number of conflicts within restaurant will arise if healthy employee relations are not
maintained, this will also have impact on performance of individual.
2. Employees will lack motivation and will not be connected to Zizzi restaurant restaurant
which will decline their productivity.
3. There will be more wastage of time and resources as each individual will perform their
responsibility individually and their work will not be effective.
4. More number of employees will be absent as they may not find their job effective due to
which productivity of entire restaurant can be affected.
5. Error rates will be enhanced as employees will be working as an individual and will be
responsible for their own work.
Impact of negative employee relations on stakeholders: This will lead to build negative
impact of restaurant in front of customers. This will lead to decline in productivity, profitability
and reputation of restaurant. Services will not be effective and will not be managed properly.
Services offered to customers will be delayed and moreover those services will not be effective
and their quality will not be up to mark.

CONCLUSION
As per above report it can be stated that employee relation plays vital role in growth of
organisation. Every organisation follows certain laws which are implemented by specific country
for smooth working of organisation. Various duties, rights and obligations are present which
each employee and employer has to follow. Apart from this stakeholder has an important role in
success of business.

REFERENCES
Books and journals
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García‐Cabrera, A. M. and García‐Barba Hernández, F., 2014. Differentiating the three
components of resistance to change: The moderating effect of organization‐based self‐
esteem on the employee involvement‐resistance relation. Human Resource Development
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Hameed, A., Ramzan, M. and Zubair, H.M.K., 2014. Impact of compensation on employee
performance (empirical evidence from banking sector of Pakistan). International
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Hogg, G., 2012. Employee attitudes and responses to internal marketing. In Internal marketing:
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Jaafreh, A. B. and Al-abedallat, A. Z., 2012. The effect of quality management practices on
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Odhong, E. and Omolo, J., 2014. An Analysis of the Factors Affecting Employee Relations in
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Reb, J., Narayanan, J. and Chaturvedi, S., 2014. Leading mindfully: Two studies on the
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Van Dijke, M. and et.al., 2015. Willing and able: Action-state orientation and the relation
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Worlu, R. and et.al., 2016. Employee Relations Strategy: Implication for Performance in Lagos
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Online

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What Is Stakeholder Analysis and Mapping and How Do
You Do It Effectively?
What Is Stakeholder Analysis and Mapping and How Do
You Do It Effectively?