Principles of Effective Communication : Report
Added on 2020-06-06
15 Pages4924 Words268 Views
1. Background/OverviewWhen you work for an aged care sector organisation, you may encounter some workplace issues when you are required to complete an incident report. In doing so, you must ensure your communication is objective, accurate and concise. You will also need to know how to communicate in the workplace and follow your workplace procedures for any communication. Effective communication is a vital part of succeeding in your work role and you will need a good grasp of verbal and non-verbal communication techniques. 2. BriefThis assessment consists of three (3) parts.This assessment provides you with the opportunity to demonstrate your knowledge of the following areas:Completing an incident report according to workplace policiesWrite a workplace emailReport conflict situations to a supervisor Principles of effective communication There is an appendix at the end of the assessments, you will need torefer to it to complete Part 1, question B and Part 2, question B.DeliverablesPlease submit this assessment in Word doc format.Note that word limits appearing in column headings apply to each individual cell in the respective columns.To do list:1.Write your name and student ID in the space provided at the top of this page.2.Read the background/overview and brief sections of this document.3.Complete the 3 parts.4.Write your answers in the spaces provided. 5.Save the Word document using the namingconvention: your student number_assessment number.doc. For example: “12345678_31135_01.doc.”6.Upload your document in Open Space using the relevant Assessment Upload link in this Module.
3. ActivitiesPart 1.Read the scenario:A. Complete the Incident Report below. You only need to complete the ‘What happened?’ field. Remember to be objective, accurate and concise in your account of events. CareShoreIncidentReportParticulars of IncidentIncident Number12345/67Date12 JuneLocationCareShore Name of person reporting incidentYouSupervisor nameDaniel JacobsenNature of incidentEmployee conflictDetails of incidentWhat happened?CareShore communication protocol helps in improving communication systemwith the help of internal and external communication system. Various methods are introduced for internal communication system, such as email, telephone. On the other hand, external methods are like fax, letter and calling. The time frame of the system is not fixed, it results into delayed response of the issues and problems cannot be provided. Therefore, it is resulting into huge issues. Along with this employees are not able to show their agreement or disagreement through these methods. Along with this pronunciation, grammar and speed is another issue. They 2
are creating various problems and conflicts into the organisation.Where did it happen?CareShore staff room and later in front of CareShore residentsWere there any witnesses apart from the incidentreporter?Some CareShore residents witnessed the second incident
B. Now you have completed the incident report, you need to email your supervisor according to CareShore’s communication protocols. Look at Appendix 1 at the end of the assessment. Appendix 1 is a document pertaining to CareShore’s communication protocols. Read it carefully, then write an appropriate email (100-200 words) to your supervisor. Supervisor’s name: Daniel JacobsenWhat to include in the email: 1) The events you have witnessed2) Why you wish to discuss the issues with Daniel, the Supervisor 3) Suggest what Daniel could do about the situationMake sure you use clear, accurate and objective language when documenting events, and be careful to use industry terminology correctly. New Message _ xTo: d.jacobsen@careshore.com.auFrom: Subject: About CareShore's communication protocol.Respected supervisor, CareShore's communication protocol is one of the effective communication channel. It is able to effectively handle internal and external communication system. As the protocol is developed considering the culture of the company therefore, it is flexible. However, all the communication methods are provided with different time frame. Due to this issues and problems are not being considered on the basis of their priority. It is creating huge impact on the working environment of the company and creating various related to employee conflicts. To maintain effectiveness of the work, this issue should be considered seriously. While implementing these process, one team should be considered for handling internal and external communication system. It helps in determiningthe important issues and enable in taking quick actions.Your sincerely 4
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