Restaurant Staff Satisfaction and Turnover in Boston, UK

This report delves into the critical relationship between staff satisfaction and employee turnover within the restaurant industry, specifically focusing on restaurants in Boston, UK. The study begins with an introduction outlining the aim, objectives, research questions, rationale, significance, and scope of the investigation. A detailed literature review explores the concept of staff satisfaction, strategies for maintaining employee contentment, and the impact of satisfaction on turnover rates. The research employs a quantitative methodology, utilizing primary and secondary data collection methods, with ethical considerations addressed throughout. Key findings and results are presented, followed by a comprehensive discussion. The report concludes with recommendations for improving staff satisfaction and reducing turnover, ultimately aiming to enhance productivity and profitability within Boston's restaurant sector. A questionnaire was used to collect data and thematic analysis was applied for data analysis. References and an appendix containing the questionnaire are included.

Experiential Insights and
research

ABSTRACT
The research was completely based on the concept of satisfaction of employees in the
restaurants and also its impact on the staff turnover. The objectives of the same were smart and
clearly made. The major rationale, significance and the scope of the study was clearly defined
and described. Various strategies were used for carrying out the research including the
quantitative method, primary and secondary data collection methods and ethical considerations.
The time plan was also developed which helped in carrying out the research according to the
decided time. the questionnaire and literature review was done for the data collection methods
and thematic analysis was used for analysing the same. Optimal results were obtained after
discussing about the information gained through various sources. The study was concluded by
giving the brief conclusion which helped in making appropriate recommendations.

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................4
Aim..............................................................................................................................................4
Objectives....................................................................................................................................5
Research Questions......................................................................................................................5
Rationale......................................................................................................................................5
Significance.................................................................................................................................6
Scope............................................................................................................................................6
Time Plan.....................................................................................................................................6
LITERATURE REVIEW................................................................................................................8
The concept of staff satisfaction and the ways in which staff can remain satisfied in the
restaurants of UK.........................................................................................................................8
The impact of staff satisfaction on the staff turnover in the restaurants of Boston, UK.............9
The challenges which are faced in satisfying the employees working in restaurants if Boston.
...................................................................................................................................................10
Strategies and actions through which the staff of the restaurants can become satisfied and can
help in decreasing the overall staff turnover..............................................................................11
Research Methodology-.................................................................................................................12
KEY FINDINGS AND RESULTS...............................................................................................15
DISCUSSION................................................................................................................................23
CONCLUSION..............................................................................................................................25
Recommendations..........................................................................................................................25
REFERENCES..............................................................................................................................26
APPENDIX....................................................................................................................................28
Questionnaire.............................................................................................................................28

Topic- The Investigation of Relationship between staff Satisfaction and Staff Turnover in the UK
Restaurants. A Case Study the Restaurants in Boston, UK.
INTRODUCTION
Staff satisfaction is also known as job satisfaction or the employee satisfaction is basically
considered as the level of contentment or happiness which an employee feels while working in a
job. This is the most important aspect in any business as when the employees of the organisation
are happy and feel satisfied then they will strive much hard to put in their best efforts for making
the company successful (Thomas, Brown and Thomas, 2017). On the other hand, when the
employees are dissatisfied or unhappy, then they will focus more on their personal goals instead
of focussing on the professional goals. The restaurants of UK feel the need to satisfy the staff
working there as they are considered as the biggest assets of the restaurant because their
performance decided the customer base as well as progress of the company. When the employees
are satisfied then they have a sense of belongingness towards the company which force them to
focus on the company goals (Watson and et.al., 2018). Employee turnover is the percentage of
the employees who leave the organisation or the restaurant or they are replaced by some other
candidates. This happens when the employees does not feel contended or happy working at the
organisation. The research will therefore, follow all the appropriate methods for gaining in-depth
insights about the ways in which employees of the restaurants can be satisfied and the
relationship between the employee satisfaction and the staff turnover (Jerez-Jerez and Melewar,
2020). The research will make use of appropriate research methods and the data will be collected
accordingly. The data will be analysed by making use of thematic analysis which will help in
making the information easy and convenient to understand. The research overall will help in
achieving the research objectives and will also recommend various strategies in which the
employees working in the various restaurants of Boston can remain satisfied and the employee
turnover can be reduced which will help in increasing the productivity and profitability of the
restaurants.
Aim
To explore the relationship between the staff satisfaction and the staff turnover in context
of the restaurants in Boston, UK.
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Objectives
 To examine the concept of staff satisfaction and the ways in which staff can remain
satisfied in the restaurants of UK.
 To identify the impact of staff satisfaction on the staff turnover in the restaurants of
Boston, UK.
 To investigate the challenges which are faced in satisfying the employees working in
restaurants of Boston.
 To recommend various strategies and actions through which the staff of the
restaurants can become satisfied and can help in decreasing the overall staff turnover.
Research Questions
 What is staff satisfaction and what are the ways in which staff can remain satisfied in
the restaurants of UK?
 What is the impact of staff satisfaction on the staff turnover in the restaurants of
Boston, UK?
 What are the challenges faced in satisfying the employees working in restaurants of
Boston?
 Which strategies and actions can be recommended through which the staff of the
restaurants can become satisfied and can help in decreasing the overall staff turnover?
Rationale
The main reason behind choosing the topic of the research is that the biggest assets of the
organisations must be satisfied because this can affect the overall growth and success of the
same. The employees need to be satisfied because if feel that they are not happy or contended
they will likely to be leaving the restaurant which affects the overall progress. The process of
hiring new employees is also very expensive and also the employee turnover leads to the greater
loss of the experienced employee so the company needs to give trainings to the new employees,
which is wastage of time, money and the resources (Jang and Kandampully, 2018). The new
employees also take time to get adapted to the culture of the restaurants so this becomes a
problem. The new employees cannot replace the old ones so this completely affects the
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performance and the productivity. This is why, this research is based on the very current topic
which aware about the need of the employees to be satisfied so that the employee turnover can
be reduced and the restaurants of Boston can be benefitted and will strive hard to gain higher
competitive advantage with their experienced staff (Lee and et.al., 2019).
Significance
This research will prove to be significant especially for the restaurants in Boston UK as
they will gain knowledge about the ways in which the employee satisfaction can lead to the
employee turnover. They will also come to know about the approaches which can be used to
satisfy the staff and minimize the turnover leading to many loyal employees. This will also
benefit the other restaurants in UK and the other companies who wish to make their employees
satisfied by giving them various benefits (DiPietro and Bufquin, 2018). Also, this study will
benefit the various researchers who are keen to study about the role of employee satisfaction on
the staff turnover. The stakeholders who invest in the business and take part in decision making
of the restaurants will also be benefitted as if the employees are satisfied then they can invest
easily in such company.
Scope
The main scope of this research is the restaurants and that also majorly of Boston in UK.
It will cover all the restaurants of Boston instead of the other companies in other cities and
countries. The research has a well defined scope which will make the analysis more reliable and
relevant. This makes the objectives of the study more clear and concise.
Time Plan
Gantt chart
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LITERATURE REVIEW
Literature review is the type of academic paper through which this might be helpful for
the scholar in making the research while by having the proper analyse. Views and thoughts of the
various authors. The main aim for explaining about the concept of the staff satisfaction and the
ways in which staff can remain satisfied along with the impact of staff satisfaction and staff
turnover. Furthermore also explain about the challenges in satisfying the staff of the organization
in which they can help over for the turnover. Finally, have the recommendation strategies for
improving the staff satisfaction and staff turnover in the organization.
The concept of staff satisfaction and the ways in which staff can remain satisfied in the
restaurants of UK
Shetrone (2020) staff satisfaction must be important while for having the better aspects
for the restaurant. Along through which this might be also helpful in having profits for the
organization. As employee satisfaction is the high level of the happiness for the organization
through which this also come to know about the various things which seems to be important
while for having the better growth in the organization. Furthermore, the concept of the staff
satisfaction seems to be important in the restaurant. While by giving them the better training and
development process through which the staff also come to know about those thing which might
be important for their organization.
As per Frye and et.al., (2020) view that, while for keep staff satisfaction which might be
also lead for having the better positive environment in the organization. Through which the
business that could help the staff in knowing about the various things that might be related to
having the better aspects. Creating the positive environment which could be have the benefits in
open communication, developing healthy relationship, listening and promoting the equal
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opportunities. From which the business can be helpful while having the positive thinking and
environment in the company. Feedback is critical satisfaction for the employee through which
the organization can easily come to know the various things which might be important while for
knowing about those things in the organization. As while for having the feedback this could also
lead in having the aspects from the staff satisfaction.
Omar,Rafieand Selo, (2020) view that, rewards and recognition must be important in the
business while through which the business that could help fort organization. While having the
rewards system in organization towards their staff this might be also lead for having the better
opportunities for having the staff members. Work life and balancing system must be also
important while for having the better staff satisfaction towards the organization practices. While
having the employee keep themselves occupied at the personal and professional lives with
having the different aspects. This might be also important for having occupied towards the
personal and professional at their work. As management in the organization can also help them
for having their work life balance. While by helping in providing the one to one interactions for
their work and also while by giving the flexible hour to the staff.
The impact of staff satisfaction on the staff turnover in the restaurants of Boston, UK.
Khuongand Linh(2020) said that, basically turnover can be of two types in which the
employee can also leave their job in the organization. The first might be recognized avoidance
turnover in which staff can leave the job for which they are not cable for working in the
organization. Along with this might be due to having the dissatisfaction for their job and also
might be during the process of the leave factor. While due to having the surveys the employee
have also said that they are must be required for improving in order for their staff satisfaction in
work about what they are doing. Which might be also important while for having the better
development and also help the business while for improving their staff turnover.
Bi and et.al., (2021) view that, the other form that can be unavoidable for demonstrates
about the turnover. While through having the better aspects in which the business can easily
make sure about those things which might be important for knowing about the staff. While due
to having the high turnover which might be also lead for having the loss for the organization and
that could also cause for having the less staff hiring in the organization. Measurement of having
the employee satisfaction in restaurant business while through which the organization can easily
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make sure about the high impact over the business in which they can make sure about the high
quality of services to their customer. Focus on the group while through which the business and
their employee can have the discussion over the human resources in organization for which they
can make their business to be have the high impact over their organization.
According to the Soon(2020), while having staff turnover which might be also lead them
for having the better future aspects. Along with those things which might be important while for
having the better development in the restaurants. Furthermore, the business come to know about
those things which might be important while for having the better aspects in which the
organization can have their better staff member. Moreover, the turnover sometime can easily
causes the losses in the organization dissatisfaction in the staff that might be also cause those
things which the staff have to faced while at time for working process. Staff satisfaction is must
be important so that lead for having the fewer turnover and sometime that could also have many
other option for which the business can make their goals and objective to be achieved.
The challenges which are faced in satisfying the employees working in restaurants if Boston.
Bose (2018), in having the job for the restaurant that could also lead for having the big
opportunities while through which that could have the better impact over their future aspects.
Along with this also lead them for having the high impact over their job in making the customer
satisfaction. Moreover, displaying the positive attitude towards their working employee at their
organization that could also lead them for having the better organization goals and objective in
which the business have to work. Along with this also important for dealing with the bad
customer at having the job in restaurant and the staff have to face all types of the customer which
might be also lead for having the challenges for the satisfying employee.
According to the Dewey Jr, (2020), the restaurant have to keep their main focused on the
employee performance in which they can have their better option for making sure about those
things which might be important for having the goal and objective. The organization should also
provide the training and development program to the employee through which they come to
know about their job and roles in the organization. So after that could not have issues in
developing those skills which might be important for the organization. Rewards and many other
factor which could help the organization for knowing their employee performance while at
working. This might be also important in knowing about those thing which could be important
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for having the better future aspects. Furthermore, the employee can easily make sure about those
things which might be important while for having the better goals and objective.
Bui (2020) view that, organization have to make sure about those things which could be
important in having the goals and objective to be complete. Along with this could also helpful
for having the staff in knowing about the things which could be important in having the things to
be developed. Moreover, the motivation things which could be important while for having the
better goals and objective for which the employee can easily have their satisfaction in the
organization. Ineffective management that could be the big challenges for the organization in
which that could effective their management while for improving the various things in the
restaurant so that could have the benefits for the employee for having the goal and objective to
be complete. Management must be improve through which the staff can have better future option
in the organization and also have the better goals and objective.
Strategies and actions through which the staff of the restaurants can become satisfied and can
help in decreasing the overall staff turnover
According to the Tuzovicand Kabadayi(2020), staff member in the restaurant have to
become more satisfied while by having the proper training and development programme. Also,
while by having the motivation things which could be important for the staff in having their
goals and objective. The staff members must be make sure about their various things in the
organization which seems to be important for them. in having the rewards and recognition for
their staff members that could have the impact over the business for decreasing the employee
turnover in the year. According toLin and et.al (2020)restaurant must provide various learning
and development opportunities to the staff so that they can improve their skills and capabilities.
When the staff is highly trained and educated about the work culture of the organisation then
they may provide more productive and Quality Services to the customer and it will also increase
customer satisfaction which is very helpful tool for the restaurant and it will improve the
goodwill and reputation of the restaurant in the market. Apart from this it has been seen that
every employee want growth in their career so restaurant must provide various growth and
promotional opportunity to their staff and workforce so that they will work with full of
enthusiasm and they will not think to switch the current organisation. When the organisation
provides various growth and promotional opportunities to their employees then the staff turnover
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will also get reduced and apart from this absenteeism in the organisation will get minimised. As
perLee and et.al (2018). Organisation must treat their employees as an asset and provide them
various bonus and incentive opportunities so that it will motivate and encourage employees to
perform well in the organisation must satisfied their employees with pay scale and different extra
bonuses then employees will provide more better services to the customers as restaurant is totally
based on the services and food. When the employees treat their customer when and provide them
all the necessary things which is demanded by the customer then it will automatically enhance
the goodwill and reputation of the restaurant among customers and in the market as well. This
will help the organisation and restaurant to gain competitive advantage apart from this this
restaurant can grab the loyal customer of its competitors as well by providing them better and
Quality Services but this can only possible when restaurant treat Their employees well and
provide them all the learning and development opportunities so that employees themselves
improve their abilities skills and knowledge.
Research Methodology-
General discussion- The overall aim of this research is to ensure staff satisfaction and also at the
same time to improve overall staff turnover within the restaurant chain. This is an important
aspect of the research because the restaurants have to ensure that it is being able to improve its
overall staff work productivity. By which organizational services can be provided to a wide
range of customers and therefore because of which proper survey has been conducted. With
which overall staff requirements is being identified, through which their requirements and
limitations within the current work productivity can be identified. This is an important factor
because through this approach overall requirements can be identified for which appropriate steps
have to be taken, through which overall work productivity can be improved (Ørngreen and
Levinsen, 2017). Qualitative research methodology is being taken within this research
methodology, for proper overall evaluation.
Research type- Quantitative research type is being taken in this report, the qualitative research
type is being taken in this report. The quantitative research method is the approach in which the
data on the requirement is being achieved in the numeric form. The prime objective of collection
of the numeric data is that it is accurate in terms of providing the proper information about the
overall requirements. Through which overall work productivity can be identified and the numeric
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