Relationship between Staff Satisfaction and Staff Turnover in UK Restaurants

This research investigates the relationship between staff satisfaction and staff turnover in the restaurants of Boston, UK. It examines the concept of staff satisfaction, its impact on turnover, challenges faced, and recommends strategies for reducing turnover. The study aims to provide insights and recommendations for improving employee satisfaction and reducing turnover in the restaurant industry.

Experiential Insights and
research

ABSTRACT
The research was completely based on the concept of satisfaction of employees in the
restaurants and also its impact on the staff turnover. The objectives of the same were smart and
clearly made. The major rationale, significance and the scope of the study was clearly defined
and described. Various strategies were used for carrying out the research including the
quantitative method, primary and secondary data collection methods and ethical considerations.
The time plan was also developed which helped in carrying out the research according to the
decided time. the questionnaire and literature review was done for the data collection methods
and thematic analysis was used for analysing the same. Optimal results were obtained after
discussing about the information gained through various sources. The study was concluded by
giving the brief conclusion which helped in making appropriate recommendations.

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................4
Aim..............................................................................................................................................4
Objectives....................................................................................................................................5
Research Questions......................................................................................................................5
Rationale......................................................................................................................................5
Significance.................................................................................................................................6
Scope............................................................................................................................................6
Time Plan.....................................................................................................................................6
LITERATURE REVIEW................................................................................................................8
The concept of staff satisfaction and the ways in which staff can remain satisfied in the
restaurants of UK.........................................................................................................................8
The impact of staff satisfaction on the staff turnover in the restaurants of Boston, UK.............9
The challenges which are faced in satisfying the employees working in restaurants if Boston.
...................................................................................................................................................10
Strategies and actions through which the staff of the restaurants can become satisfied and can
help in decreasing the overall staff turnover..............................................................................11
Research Methodology-.................................................................................................................12
KEY FINDINGS AND RESULTS...............................................................................................15
DISCUSSION................................................................................................................................23
CONCLUSION..............................................................................................................................25
Recommendations..........................................................................................................................25
REFERENCES..............................................................................................................................26
APPENDIX....................................................................................................................................28
Questionnaire.............................................................................................................................28

Topic- The Investigation of Relationship between staff Satisfaction and Staff Turnover in the UK
Restaurants. A Case Study the Restaurants in Boston, UK.
INTRODUCTION
Staff satisfaction is also known as job satisfaction or the employee satisfaction is basically
considered as the level of contentment or happiness which an employee feels while working in a
job. This is the most important aspect in any business as when the employees of the organisation
are happy and feel satisfied then they will strive much hard to put in their best efforts for making
the company successful (Thomas, Brown and Thomas, 2017). On the other hand, when the
employees are dissatisfied or unhappy, then they will focus more on their personal goals instead
of focussing on the professional goals. The restaurants of UK feel the need to satisfy the staff
working there as they are considered as the biggest assets of the restaurant because their
performance decided the customer base as well as progress of the company. When the employees
are satisfied then they have a sense of belongingness towards the company which force them to
focus on the company goals (Watson and et.al., 2018). Employee turnover is the percentage of
the employees who leave the organisation or the restaurant or they are replaced by some other
candidates. This happens when the employees does not feel contended or happy working at the
organisation. The research will therefore, follow all the appropriate methods for gaining in-depth
insights about the ways in which employees of the restaurants can be satisfied and the
relationship between the employee satisfaction and the staff turnover (Jerez-Jerez and Melewar,
2020). The research will make use of appropriate research methods and the data will be collected
accordingly. The data will be analysed by making use of thematic analysis which will help in
making the information easy and convenient to understand. The research overall will help in
achieving the research objectives and will also recommend various strategies in which the
employees working in the various restaurants of Boston can remain satisfied and the employee
turnover can be reduced which will help in increasing the productivity and profitability of the
restaurants.
Aim
To explore the relationship between the staff satisfaction and the staff turnover in context
of the restaurants in Boston, UK.
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Objectives
 To examine the concept of staff satisfaction and the ways in which staff can remain
satisfied in the restaurants of UK.
 To identify the impact of staff satisfaction on the staff turnover in the restaurants of
Boston, UK.
 To investigate the challenges which are faced in satisfying the employees working in
restaurants of Boston.
 To recommend various strategies and actions through which the staff of the
restaurants can become satisfied and can help in decreasing the overall staff turnover.
Research Questions
 What is staff satisfaction and what are the ways in which staff can remain satisfied in
the restaurants of UK?
 What is the impact of staff satisfaction on the staff turnover in the restaurants of
Boston, UK?
 What are the challenges faced in satisfying the employees working in restaurants of
Boston?
 Which strategies and actions can be recommended through which the staff of the
restaurants can become satisfied and can help in decreasing the overall staff turnover?
Rationale
The main reason behind choosing the topic of the research is that the biggest assets of the
organisations must be satisfied because this can affect the overall growth and success of the
same. The employees need to be satisfied because if feel that they are not happy or contended
they will likely to be leaving the restaurant which affects the overall progress. The process of
hiring new employees is also very expensive and also the employee turnover leads to the greater
loss of the experienced employee so the company needs to give trainings to the new employees,
which is wastage of time, money and the resources (Jang and Kandampully, 2018). The new
employees also take time to get adapted to the culture of the restaurants so this becomes a
problem. The new employees cannot replace the old ones so this completely affects the
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performance and the productivity. This is why, this research is based on the very current topic
which aware about the need of the employees to be satisfied so that the employee turnover can
be reduced and the restaurants of Boston can be benefitted and will strive hard to gain higher
competitive advantage with their experienced staff (Lee and et.al., 2019).
Significance
This research will prove to be significant especially for the restaurants in Boston UK as
they will gain knowledge about the ways in which the employee satisfaction can lead to the
employee turnover. They will also come to know about the approaches which can be used to
satisfy the staff and minimize the turnover leading to many loyal employees. This will also
benefit the other restaurants in UK and the other companies who wish to make their employees
satisfied by giving them various benefits (DiPietro and Bufquin, 2018). Also, this study will
benefit the various researchers who are keen to study about the role of employee satisfaction on
the staff turnover. The stakeholders who invest in the business and take part in decision making
of the restaurants will also be benefitted as if the employees are satisfied then they can invest
easily in such company.
Scope
The main scope of this research is the restaurants and that also majorly of Boston in UK.
It will cover all the restaurants of Boston instead of the other companies in other cities and
countries. The research has a well defined scope which will make the analysis more reliable and
relevant. This makes the objectives of the study more clear and concise.
Time Plan
Gantt chart
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LITERATURE REVIEW
Literature review is the type of academic paper through which this might be helpful for
the scholar in making the research while by having the proper analyse. Views and thoughts of the
various authors. The main aim for explaining about the concept of the staff satisfaction and the
ways in which staff can remain satisfied along with the impact of staff satisfaction and staff
turnover. Furthermore also explain about the challenges in satisfying the staff of the organization
in which they can help over for the turnover. Finally, have the recommendation strategies for
improving the staff satisfaction and staff turnover in the organization.
The concept of staff satisfaction and the ways in which staff can remain satisfied in the
restaurants of UK
Shetrone (2020) staff satisfaction must be important while for having the better aspects
for the restaurant. Along through which this might be also helpful in having profits for the
organization. As employee satisfaction is the high level of the happiness for the organization
through which this also come to know about the various things which seems to be important
while for having the better growth in the organization. Furthermore, the concept of the staff
satisfaction seems to be important in the restaurant. While by giving them the better training and
development process through which the staff also come to know about those thing which might
be important for their organization.
As per Frye and et.al., (2020) view that, while for keep staff satisfaction which might be
also lead for having the better positive environment in the organization. Through which the
business that could help the staff in knowing about the various things that might be related to
having the better aspects. Creating the positive environment which could be have the benefits in
open communication, developing healthy relationship, listening and promoting the equal
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opportunities. From which the business can be helpful while having the positive thinking and
environment in the company. Feedback is critical satisfaction for the employee through which
the organization can easily come to know the various things which might be important while for
knowing about those things in the organization. As while for having the feedback this could also
lead in having the aspects from the staff satisfaction.
Omar,Rafieand Selo, (2020) view that, rewards and recognition must be important in the
business while through which the business that could help fort organization. While having the
rewards system in organization towards their staff this might be also lead for having the better
opportunities for having the staff members. Work life and balancing system must be also
important while for having the better staff satisfaction towards the organization practices. While
having the employee keep themselves occupied at the personal and professional lives with
having the different aspects. This might be also important for having occupied towards the
personal and professional at their work. As management in the organization can also help them
for having their work life balance. While by helping in providing the one to one interactions for
their work and also while by giving the flexible hour to the staff.
The impact of staff satisfaction on the staff turnover in the restaurants of Boston, UK.
Khuongand Linh(2020) said that, basically turnover can be of two types in which the
employee can also leave their job in the organization. The first might be recognized avoidance
turnover in which staff can leave the job for which they are not cable for working in the
organization. Along with this might be due to having the dissatisfaction for their job and also
might be during the process of the leave factor. While due to having the surveys the employee
have also said that they are must be required for improving in order for their staff satisfaction in
work about what they are doing. Which might be also important while for having the better
development and also help the business while for improving their staff turnover.
Bi and et.al., (2021) view that, the other form that can be unavoidable for demonstrates
about the turnover. While through having the better aspects in which the business can easily
make sure about those things which might be important for knowing about the staff. While due
to having the high turnover which might be also lead for having the loss for the organization and
that could also cause for having the less staff hiring in the organization. Measurement of having
the employee satisfaction in restaurant business while through which the organization can easily
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make sure about the high impact over the business in which they can make sure about the high
quality of services to their customer. Focus on the group while through which the business and
their employee can have the discussion over the human resources in organization for which they
can make their business to be have the high impact over their organization.
According to the Soon(2020), while having staff turnover which might be also lead them
for having the better future aspects. Along with those things which might be important while for
having the better development in the restaurants. Furthermore, the business come to know about
those things which might be important while for having the better aspects in which the
organization can have their better staff member. Moreover, the turnover sometime can easily
causes the losses in the organization dissatisfaction in the staff that might be also cause those
things which the staff have to faced while at time for working process. Staff satisfaction is must
be important so that lead for having the fewer turnover and sometime that could also have many
other option for which the business can make their goals and objective to be achieved.
The challenges which are faced in satisfying the employees working in restaurants if Boston.
Bose (2018), in having the job for the restaurant that could also lead for having the big
opportunities while through which that could have the better impact over their future aspects.
Along with this also lead them for having the high impact over their job in making the customer
satisfaction. Moreover, displaying the positive attitude towards their working employee at their
organization that could also lead them for having the better organization goals and objective in
which the business have to work. Along with this also important for dealing with the bad
customer at having the job in restaurant and the staff have to face all types of the customer which
might be also lead for having the challenges for the satisfying employee.
According to the Dewey Jr, (2020), the restaurant have to keep their main focused on the
employee performance in which they can have their better option for making sure about those
things which might be important for having the goal and objective. The organization should also
provide the training and development program to the employee through which they come to
know about their job and roles in the organization. So after that could not have issues in
developing those skills which might be important for the organization. Rewards and many other
factor which could help the organization for knowing their employee performance while at
working. This might be also important in knowing about those thing which could be important
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for having the better future aspects. Furthermore, the employee can easily make sure about those
things which might be important while for having the better goals and objective.
Bui (2020) view that, organization have to make sure about those things which could be
important in having the goals and objective to be complete. Along with this could also helpful
for having the staff in knowing about the things which could be important in having the things to
be developed. Moreover, the motivation things which could be important while for having the
better goals and objective for which the employee can easily have their satisfaction in the
organization. Ineffective management that could be the big challenges for the organization in
which that could effective their management while for improving the various things in the
restaurant so that could have the benefits for the employee for having the goal and objective to
be complete. Management must be improve through which the staff can have better future option
in the organization and also have the better goals and objective.
Strategies and actions through which the staff of the restaurants can become satisfied and can
help in decreasing the overall staff turnover
According to the Tuzovicand Kabadayi(2020), staff member in the restaurant have to
become more satisfied while by having the proper training and development programme. Also,
while by having the motivation things which could be important for the staff in having their
goals and objective. The staff members must be make sure about their various things in the
organization which seems to be important for them. in having the rewards and recognition for
their staff members that could have the impact over the business for decreasing the employee
turnover in the year. According toLin and et.al (2020)restaurant must provide various learning
and development opportunities to the staff so that they can improve their skills and capabilities.
When the staff is highly trained and educated about the work culture of the organisation then
they may provide more productive and Quality Services to the customer and it will also increase
customer satisfaction which is very helpful tool for the restaurant and it will improve the
goodwill and reputation of the restaurant in the market. Apart from this it has been seen that
every employee want growth in their career so restaurant must provide various growth and
promotional opportunity to their staff and workforce so that they will work with full of
enthusiasm and they will not think to switch the current organisation. When the organisation
provides various growth and promotional opportunities to their employees then the staff turnover
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will also get reduced and apart from this absenteeism in the organisation will get minimised. As
perLee and et.al (2018). Organisation must treat their employees as an asset and provide them
various bonus and incentive opportunities so that it will motivate and encourage employees to
perform well in the organisation must satisfied their employees with pay scale and different extra
bonuses then employees will provide more better services to the customers as restaurant is totally
based on the services and food. When the employees treat their customer when and provide them
all the necessary things which is demanded by the customer then it will automatically enhance
the goodwill and reputation of the restaurant among customers and in the market as well. This
will help the organisation and restaurant to gain competitive advantage apart from this this
restaurant can grab the loyal customer of its competitors as well by providing them better and
Quality Services but this can only possible when restaurant treat Their employees well and
provide them all the learning and development opportunities so that employees themselves
improve their abilities skills and knowledge.
Research Methodology-
General discussion- The overall aim of this research is to ensure staff satisfaction and also at the
same time to improve overall staff turnover within the restaurant chain. This is an important
aspect of the research because the restaurants have to ensure that it is being able to improve its
overall staff work productivity. By which organizational services can be provided to a wide
range of customers and therefore because of which proper survey has been conducted. With
which overall staff requirements is being identified, through which their requirements and
limitations within the current work productivity can be identified. This is an important factor
because through this approach overall requirements can be identified for which appropriate steps
have to be taken, through which overall work productivity can be improved (Ørngreen and
Levinsen, 2017). Qualitative research methodology is being taken within this research
methodology, for proper overall evaluation.
Research type- Quantitative research type is being taken in this report, the qualitative research
type is being taken in this report. The quantitative research method is the approach in which the
data on the requirement is being achieved in the numeric form. The prime objective of collection
of the numeric data is that it is accurate in terms of providing the proper information about the
overall requirements. Through which overall work productivity can be identified and the numeric
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data can be properly used to be represented in the numeric form with which a proper
understanding about the certain activities can evaluated. This numeric form is highly significant
because with this approach overall achieved pattern can also be evaluated, with which suitable
steps can be taken. The utilization of quantitative research approach is also highly effective
because with this approach overall work predictability can also be achieved.
Research approach- Research approach is the set of plan and procedure which is being taken
into consideration for the steps of broad assumptions to detailed methods of data collection. The
research approach is widely being used because of its use in deductive logic is often being
implemented in this research approach (Zangirolami-Raimundo, Echeimberg and Leone, 2018).
Deductive logic is often being used as an research approach in quantitative research approach. In
this approach the research is being initiated in the form of quantitative analysis. It is important to
choose a appropriate type of research approach because with this approach, overall requirements
can be properly evaluated in terms of properly managing the large numeric data. This approach is
being taken because with this approach quantitative data can properly be managed because
through this it can be ensured that a properly understanding about the numeric data is being
accomplished.
Research philosophy- A philosophy is the approach in which the data is being gathered and
being used, for the purpose of developing the report. The term research philosophy is often being
used because for the purpose of collecting the data for the research large data is being achieved
through various means. This include factors like primary and secondary sources, therefore
because of which a proper understanding has to be performed. Positivism research philosophy is
being taken within the report because of its efficient use in evaluation of fact based investigation.
Research philosophy deal with the approach in which the data is being collected and used,
therefore because of significant in this case because information is being collected from various
sources. Thus it is important that authenticity and privacy of the information is being maintained.
Data Collection- The overall data collection for this report is being done through the means of
primary as well as secondary approach because through this approach, a wide range of
information can be achieved. In case of primary data collection approach the data is being
collected from 50 employees and their overall feedback is being taken on several bases (Basias
and Pollalis, 2018). Through this a wide range of information is also being achieved, about the
activities which are happening on the ground level. Also with this secondary sources are also
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being taken into consideration because with this approach, customers review on the overall
quality index is being identified. In terms of evaluating the overall quality index, is being
evaluated and through which appropriate steps can be identified. This is an necessary step
because by identifying the performance gap appropriate strategy can be formed on the bases of
achieved numeric data.
Sampling- Sampling is the process which is often being performed within the reports, in terms
of performing quantitative data analysis. This is an effective approach because in this approach a
specific set of individuals are being taken as an sample audience which resembles the wider
audience group. The prime reason for sampling is that it resembles that overall outcomes of the
large targeted audience for the report and due to which it is often being used to generate proper
finding. Non-probability sampling is being used in this approach because of its effectiveness in
terms of analysing the quantitative data (Ragab and Arisha, 2018). Also it is highly productive in
terms of evaluating the overall effectiveness of the product, with which appropriate steps can be
taken to identify the overall level of engagement of the customers. To evaluate the average
requirements for the population non-probabilistic approach is highly effective because the
selected 50 and more participants are being able to resemble the basic type of performance which
is required to perform basic operation.
Data analysis- Data analysis is the approach in which the data is being processes in which
activities like inspecting, transforming, cleansing and modelling is being performed. This is an
necessary steps because through this step overall data is being used to derive an overall
conclusion of the evaluation which is being performed. This is being used to support the
decision-making process by showcasing the overall variants of the analysis, through which
suitable steps can be taken. Cross tabulation is the most effective data analysis approach which is
often being used in the research methods because of its high effectiveness in terms of analysing
the large data.
Ethical consideration- All the ethical factors were being taken into consideration and the ethical
factors are being fulfilled. This include that factors that during the process of development of
primary research approach, all the topic based questions were being found and no such set of
question was being asked which violated the personal sentiments of the candidate (Turnbull,
Chugh and Luck, 2021). Also all the information which is being integrated within this approach
is completely set developed and not being stolen. Also proper credits are also being given for the
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guides which were being consideration as an reference for the research approach. Since the
quantitative research approach is being taken into consideration, therefore because of which the
information to be evaluated within the report is being achieved. By conducting the survey on the
ground level and also company information which is being available in the public domain is
being involved within the report.
KEY FINDINGS AND RESULTS
Theme 1: Do you agree that poor staff satisfaction can decrease staff turnover rate?
Answers Frequency Mean Mode
Strongly agree 20
16.66 20
Strongly Disagree 10
Disagree 20
Interpretation: The main aim of this research study is to identify relationship between staff
satisfaction and staff turnover so, it is important to know employees of Boston restaurants that
what they think regarding this. So, it was asked from all that if they think that that poor staff
15

satisfaction can lead staff turnover rate or not. In this regard 20 employees of restaurant said that
they strongly agree and believe that poor staff satisfaction can lead staff turnover rate. In
addition, they also said that dissatisfied staff do not cooperate to management in accomplishing
their goals and they become frustrated with business. It leads absenteeism and turnover.
Whereas, 10 employees strongly disagreed and said that they do not think that poor staff
satisfaction is the only reason of staff turnover. There are several employees who are dissatisfied
but still work with business. 20 another employees disagreed and said that staff turnover rate
increases when employees become frustrated and staff dissatisfaction is not the only reason of
staff turnover.
Theme 2: Which strategy does your restaurant follows for increasing staff satisfaction?
Answers Frequency Mean Mode
Financial rewards to
staff 15
12.5
15
Performance appraisal 12
Non-financial rewards 15
Career development
opportunities 8
16

Interpretation: It is important to know about strategies that are being followed by restaurant for
increasing staff retention rate or staff satisfaction. In this regard 15 employees said that their
restaurants or managers provide financial rewards to them in order to motivate them. They also
said that their managers believes that for increasing staff retention or staff satisfaction rate it is
important to motivate employees and money can be the best motivational factors. 12 employees
said that performance appraisal is one of the effective strategies of their restaurant that is being
used for increasing staff retention as well as satisfaction rate. When employees are being
appraised then it makes them feel valued and increase trust and they are then more likely to stay
with business for the long run. 15 employees said gthat their manager provides them non-
financial rewards such as appreciation, promotional opportunities and others. They said that non-
financial rewards improves their morale and satisfy them to the great extent. 8 employees said
that leaders provide career development opportunities to all employees and it is the main key of
their success and employees’ satisfaction.
Theme 3: How poor staff satisfaction is associated with increasing staff turnover?
Answers Frequency Mean Mode
It decreases morale 10
12.5
10
It increases frustration
16
It leads poor
performance
14
De-motivate 10
17

employees
Interpretation: After knowing strategies of restaurants it become important to know that how
staff satisfaction is associated and has relationship with staff turnover. So, in this regard all 50
employees of Boston restaurants were asked that according to them how poor staff satisfaction
can lead staff turnover rate within business. 10 employees said in this context that poor staff
satisfaction decrease morale among employees. Decreased morale regarding business leads
dissatisfaction and hence it leads increased staff turnover. 16 employees said that staff become
frustrated when they become dissatisfied or when they do not get value in return of their work
then they do not like to go office and work. But when they are asked to come restaurant then it
affects them mentally and they become frustrated. Frustration leads absenteeism and then
gradually it turns out in staff turnover. 14 employees said that dissatisfied employees find
difficulties in concentrating on their work. It leads errors and then poor performance. Poor
performance impacts on poor productivity of company and then it leads staff turnover rate. 10
employees said that poor satisfaction or dissatisfaction is all about de-motivation as when
employees are not being motivated continuously then they become dissatisfied. De-motivated
employees are less likely to stay with company.
Theme 4: Why staff leaves restaurants?
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Answers Frequency Mean Mode
Lack of motivation
14
12.5
14
Lack of health and
safety at workplace
13
Workload
14
Discrimination with
employees
9
Interpretation: After knowing relationship between staff satisfaction and staff turnover, it was
also important to know reasons as why and when staff leaves organization that leads staff
turnover. It is known that dissatisfied employees do not stay with business and leave
organization but for helping out restaurants in increasing staff retention rate, we asked reasons as
why employees leave organization. So, in this regard, 14 employees said that due to de-
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motivation or lack of motivation at workplace they leave organization. 14 employees said that
increasing workload dissatisfy them as they find problems in making a balance between personal
and professional life and that is why they leave organization. 13 employees said that ineffective
and unsafe working environment at workplace of restaurant leads dissatisfaction. 9 employees
said that when they are not being treated in a fair and effective manner then they become
dissatisfy and leave company.
Theme 5: Which leadership style does your restaurant follows for increasing staff satisfaction
and motivating them?
Answers Frequency Mean
Democratic
12
12.5
Autocratic
14
Transformational
17
Transactional
7
20

Interpretation: From secondary data, it is found that there are several strategies and elements
that play a vital role in increasing staff satisfaction and staff retention rate. Leadership is one of
them. When employees are being lead in an effective manner then it makes them feel valued. 12
employees interpreted that their restaurant follows democratic leadership style and provide them
opportunity to improve decision making process of restaurant. 14 employees said that in many
situations, autocratic leadership style is being followed that is just opposite of democratic. 17 or
majority of employees said that for motivating employees, transformational leadership style is
being followed. According to this, leaders cooperate and work with them and help them out in
accomplishing goals. 7 employees said that transactional leadership style is the main style that
their restaurant follows.
Theme 6: How satisfied staffs help businesses in improving performance?
Answers Frequency Mean
Bring innovation
18
16.66
Coordinate with managers and
leaders
20
Focus on satisfying customers
12
21

Interpretation: After knowing reasons of dissatisfaction and relationship between staff
satisfaction and staff turnover, we asked question related to ways as how satisfied employees can
improve performance of company. In this context, 18 employees said that satisfied and
motivated employees are more likely to bring creativity and innovation wit business. 20
employees said that when employers support and satisfy employees then they also cooperate
managers and leaders in meeting goals and vision. Employees are the one who perform several
activities of company and they can do it in better manner only when they are satisfied with
business. 12 employees said that satisfied employees focus on improving their performance in
order to help company and also focus on satisfying customers that leads improved performance.
Theme 7: Recommend strategies for increasing staff satisfaction and retaining staff within
restaurant?
…….
Along with close ended question, this open ended question was also being asked from employees
in order to know their views as what they think about relationship between staff satisfaction and
staff turnover. The main aim was to help restaurants in increasing staff retention rate by knowing
relation and knowing reasons of staff turnover. So, employees were asked to provide suggestions
to improve staff satisfaction and retention rate. In this context, they said by working closely with
employees and supporting them in completing their work is one of the best strategy. For this
leaders need to develop or use strategies that can understand needs of employees and by
improving relation with employees, satisfaction can be improved. Some other employees said
that by having appropriate legislations and policies such as anti discrimination, health and safety
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and open door policy, employees can be made feel valued. When employees feel safe and have
opportunity to talk directly with managers then it increases trust and they stay with business for
the long run.
DISCUSSION
On the basis of above analysis and interpretation it can clearly be said that there is
interrelationship between staff satisfaction and staff turnover. Improved staff satisfaction or
satisfied staff stay with company and decrease staff turnover rate. Whereas, poor dissatisfaction
or dissatisfied employees do not stay with business and leave organization that increases staff
turnover rate. Some main reasons of staff dissatisfaction and staff turnover that have been
interpreted and known from above findings include: lack of motivation, increasing workload,
unsafe working environment and discrimination on the basis of gender, age and others. It is also
known that for satisfying employees it is important for employers to identify their needs and
reasons as why they are working (De Sousa Sabbagha, Ledimo and Martins, 2018). There is
some motivation and reason behind working and by knowing their motivation, employers can
provide motivational factors accordingly. For example: Some employees have financial needs
and it is the main reason of their working in restaurants and organizations. When such needs
have been satisfied then it satisfies employees and they are more likely to stay with business and
also support their company in meeting their goals. As like this, some employees have non-
financial needs and for that they work such as they want to get appraised. So, accordingly by
celebrating their success and appraising them in front of all other employees, employers can
satisfy them and increase staff retention rate.
It is also found that dissatisfied employees do not put extra efforts to company and
dissatisfaction leads frustration among them and it may related to the reason of dissatisfaction.
For example: if there is a workload then employees faces difficulties in managing their tasks and
they have work for extra hours. It dissatisfies when they are not being appraised. Due to
workload and extra working hours they find problems in maintaining a balance between personal
and professional life. Along with professional life, enjoying personal life is important and when
employees do not enjoy their personal life then they become frustrated. It all happens because of
ineffective strategies that lead dissatisfaction. So, from this also it can be said that satisfaction
among staff is directly proportional or associated with staff turnover. Some strategies have also
been found and discussed that can increase staff retention rate and staff satisfaction. Some
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important strategies include: motivation, rewards to employees, implementation of leadership
and management styles at workplace (Vergara, 2017). Open door policy by which employees can
get their queries solved. Satisfaction can be increased with a fair treatment as when employers
treat employees in an effective manner then it increases loyalty and hence they do not leave
organization.
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CONCLUSION
The research concluded that there is an inverse relationship between staff satisfaction and
staff turnover in the restaurants of UK. The research has shed light on this relationship and the
ways in which the employees can be satisfied which can help in minimizing the employee
turnover. The low turnover helps in increasing the productivity and performance of the
organisation. The magnitude of this relationship is also moderated by the organisational culture.
There are various methods in which the managers of restaurant can satisfy the employees such as
by showing them genuine appreciation, giving them perks irrespective of their position,
providing them open forum, providing them career opportunities and many more. This is how,
the employees in the restaurant can become satisfied and this will help in reducing the staff
turnover. The employees become more satisfied with the better pay, working condition, security,
promotion, principal and recognition. So, it is must for the executives and higher authorities in
the restaurants of Boston, UK to ensure that the employees working remain satisfied and strive
hard to achieve the organisational goals.
Recommendations
After analysing the entire report it is recommended to the organisation that it must provide
proper development and learning opportunity to their staff and workforce so that they can focus
on their work and provide better output to the restaurant. The main reason behind increasing staff
turnover in the organisation is that employees are not satisfied with the policies and management
of the organisation and therefore they want to switch apart from this when the do not get proper
promotional opportunities then also the main switch so it is the recommended to the restaurant
that they must provide proper growth opportunities and as well as learning opportunities to the
staff so that they stay in the organisation for long. Another recommendation to the restaurant is
that the most used proper Technology and also provide flexibility to their employees so that they
can complete their work within given time and also the main focus on providing best and Quality
Services to their customers. Apart from this it also recommended to this organisation that they
must pay attention to the employee engagement and also the provide various activities and fun
programs for the employees so that they get some relaxation from the work and after enjoying
some quality time so that they can again put more focus on the work.
25

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APPENDIX
Questionnaire
Theme 1: Do you agree that poor staff satisfaction can decrease staff turnover rate?
Theme 2: Which strategy does your restaurant follows for increasing staff satisfaction?
Theme 3: How poor staff satisfaction is associated with increasing staff turnover?
Theme 4: Why staff leaves restaurants?
Theme 5: Which leadership style does your restaurant follows for increasing staff satisfaction
and motivating them?
Theme 6: How satisfied staffs help businesses in improving performance?
Theme 7: Recommend strategies for increasing staff satisfaction and retaining staff within
restaurant?
28