BSB50815: Diploma of International Business Assessment 2022

Assessment 1 of 2
To be administered by the Trainer/Assessor after the completion of all formal information
presentation
Course and Code: BSB50815 Diploma of International Business
Unit/s of Competency: BSBMGT516: Facilitate continuous improvement
*Student Name:
Assessment Type: Assignment, Scenario
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ALL QUESTIONS MUST BE ANSWERED. TO ANSWER THE QUESTIONS, USE THIS
DOCUMENT.
Assessment 1 – BSBMGT516: Facilitate continuous improvement
Please complete this assessment and submit for marking. This forms part of your assessment
for BSBMGT516: Facilitate continuous improvement.
The following documents are related to this unit.
 BSBMGT516 Unit of Competency
 BSBMGT516 Learner Guide
Word count
In this assessment some of the questions include a word count. This is a guideline only, but
your answers should not vary substantially (i.e. +/- 10%) from the word count provided.
Microsoft Word includes a word count tool.
Reasonable Adjustment
Whilst reasonable adjustments can be made in terms of the way in which evidence of
performance is gathered, the evidence criteria for making competent/not yet competent
decisions (and/or awarding grades) cannot be altered in any way. That is, the standards
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expected are the same irrespective of the group and/or individual being assessed; otherwise
comparability of standards will be compromised. Please consult your trainer or the Director
of Studies if you have any questions or special needs.
Instructions to the Student
Please read all the information given to you before you start this assessment. If you do not
understand some or all the questions, please discuss them with your trainer/ assessor. Answer
all questions in your own words. The questions are designed to assess your understanding of
the unit as well as your underpinning knowledge. Please follow the below mentioned
instructions before starting the assessment.
 This is not a group assessment. Submit the assessment individually unless instructed
otherwise.
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Assessment Requirements
Students must answer all questions and demonstrate all required skills to a satisfactory
standard. If you do not answer some questions, and are therefore deemed to be Not Yet
Satisfactory, your trainer/ assessor may ask you supplementary questions to determine your
competence. Should you still be deemed Not Yet Satisfactory, you will have the opportunity
to undertake a supplementary assessment or appeal the result.
This assessment is intended to be equitable, fair and just. If you feel that the college should
change any aspect of this assessment to be fair, equitable or just, immediately contact your
assessor who will attempt to make alterative arrangements.
Submission details
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Performance objective
The students need to understand how to lead continuous improvement systems and processes,
monitor and adjust performance strategies, and manage opportunities for further
improvement.
Assessment description
This assessment provides questions on how to facilitate continuous improvement.
To complete this assessment successfully answer the questions in as much detail as possible.
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Scenario
Please refer to the case study provided in the previous unit (DIB05 BSBMKG513:
Promote Products and Services to International Markets) to answer Question 1 (C).
This unit will take us one step further into facilitating continuous improvement in an
organisation.
Question 1
Objective  Develop strategies to ensure that team members are actively
encouraged and supported to participate in decision-making
processes, assume responsibility and exercise initiative as
appropriate
 Explain how systems and procedures can support effective
continuous improvement
A) How can you encourage employees to adopt above the line behaviour?
(within 40-60 words)
B) Explain the role of “Responsibility matrix” tool in continuous improvement.
(within 60-80 words)
C) Please refer to the case study provided in DIB05 BSBMKG513 and create a
responsibility matrix indicating the responsibilities of Smith, Bela, Jian and Chao.
A) There are many ways that I can encourage workers to adopt above the line
behaviour. One of the ways is through modelling the behaviour I want. Workers
generally follow the example that is set by others as people learn to do the right
thing from others. The other way is reinforcing the right behaviour by rewarding
and acknowledging these who behave well (Almaiman & McLaughlin, 2017).
B) Responsibility matrix tool refers to a responsibility assignment chat that is used to
bring clarity towards the roles people play within the organization. It describes the
participation of various tasks in completing the needed deliverables. The tool is
crucial towards continuous improvement as it maps out every task, key decision
involved in completing a certain project. Besides, the business tool is important as
it maps out the roles and responsibilities of each employee, their action and their
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accountability (Almaiman & McLaughlin, 2016).
C (RACI Matrix)
Responsibilities Smith Bella Jian Chao
Operational plan
and
implementation
of the plan to
increase sales
outlet
I A C R
Making
decisions
leading to
increase in sales
C R I A
Implementing
plan to achieve
intended sales
results
A C R I
Involved in
recruitment of
staffs
R I A C
R stands for Responsible- A person who is completing the task
A stands for Accountable- A person who is making decisions and taking actions on the
task.
C stands for Consulted- A person who will be communicated with regarding decisions and
tasks.
I stands for Informed—A person who will be updated on decisions and actions during the
project.
Question 2
Objective  Establish systems to ensure that the organisation’s
continuous improvement processes are communicated to
stakeholders
 Facilitate effective contributions to and communications
about continuous improvement processes and outcomes
 Identifies and uses appropriate conventions and protocols
when communicating with colleagues and external
stakeholders
 Collaborates with others to achieve joint outcomes, playing
an active role in facilitating effective group interaction and
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influencing direction
A) List three different stakeholders relevant to continuous improvement of an
organisation.
B) Identify three different ways of communicating continuous improvement processes
to stakeholders. (within 10-30 words)
C) Identify four continuous improvement processes that may be addressed when
communicating with stakeholders. (within 60-80 words)
A)
 Directors
 Employees
 Shareholders
B)
 Use of email and web based systems like intranet to inform stakeholders
 Team meetings where you provide crucial information towards continuous
improvement processes.
 Providing information via newsletters or notice boards.
C)
 Changes in procedures and business operations should be addressed for every
stakeholder to be aware.
 Annotated performance plans- performance documents should be addressed with
every team member as this will help every member to understand how the
organization has performed and areas that need improvement.
 Action plans for future initiatives-Action plans should be discussed, evaluated,
developed and agreed upon the members (Iberahim et al., 2016).
 Discussion on the issues linked with how the change and subsequent improvement
came about
Question 3
Objective  Ensure that change and improvement processes meet
sustainability requirements
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 Address sustainability requirements
 Explain how continuous improvement systems and processes
relate to other business systems and requirements including,
knowledge management, quality, performance management
and sustainability
A) Give eight examples and briefly discuss the sustainability requirements which must
be met upon the implementation of change and improvement processes.
(within 10-20 words for each example)
A)
 Addressing environmental and resource sustainability initiatives
 Use of the waste management according to their importance
 Observing of set directives and corporate social duty contemplations for suistability
 Determining organisation's most appropriate waste treatment
 Implementing environmental management systems
 Introduction of product stewardship
 Lowering releasing of greenhouse gases that negatively affect environment
 Reducing utilization of non-sustainable resources
Question 4
Objective  Develop effective mentoring and coaching processes to
ensure that individuals and teams are able to implement and
support the organisation’s continuous improvement
processes
 Incorporate mentoring, coaching and other support to
enable people to participate effectively in continuous
improvement processes
A) Identify four differences between workplace mentors and coaches.
(within 60-80 words)
B) Identify four aspects which will be of importance in relation to the effectiveness of
coaching or mentoring relationships. (within 60-80 words)
A)
Coach Mentor
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1. Improves behaviour in a short
period of time
Mentors individuals on a long term
period
2. Focuses on performance drive to
develop and improve raw talent
Focuses on motivating talented
professionals on their career
development
3. Prepares a professional for
advancement in organization
Enhances the professional’s leadership
development
4. The outcome from a coach is
specific and measurable
The outcome from a mentor can shift
and change over a time thus not specific
and measurable
B) The four key factors that should be considered in relation the effectiveness of a
coaching or mentoring relationship in business included:
 Working relationship- This involves the outcomes, expectations of sessions and
what one needs in relation to learn changes and results.
 Practical- This covers the location of meeting, the frequency of meeting, lengthy of
session and the payment procedures which should be considered for effective
relationship (Klopper & Coller, 2018).
 Professional- The professionalism of the mentor or coach should be considered in
terms of qualification, experience and responsibility
 Ethical –Ethical issues such as working agreement, confidentiality and possible
conflicts of interests should be considered for effective relationship.
Question 5
Objective  Ensure that insights and experiences from business activities
are captured and accessible through knowledge
management systems
 Capture insights, experiences and ideas for improvements
and incorporate them into the organisation’s knowledge
management systems and future planning
 Explain how continuous improvement systems and processes
relate to other business systems and requirements including,
knowledge management, quality, performance management
and sustainability
A) Give eight examples of knowledge management systems which may be used for the
capturing and access of business insights and activities. (within 30-50 words)
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A)
 Document management systems- Can be utilized to receive, track and manage
business documents.
 Content management- A business tool that can be utilized to manage organization’s
content by editing and publishing
 Databases-Computer application that allows individuals to capture, store, analyse
and interact with business information.
 Data warehouses-Enterprise wide systems that pull data from various departments
and store them for future retrieve (Costa & Portioli Staudacher, 2017).
 Intranets- Private computer networks that can provide an easily accessible resource
for information
 Wikis- Web pages that stores published information
 Social networking- Useful in identifying, documenting and transferring of
knowledge
 Google analytics- Site search that provides information on what people or
customers are saying about the organization.
Question 6
Objective  Develop strategies to ensure that systems and processes are
used to monitor operational progress and to identify ways in
which planning, and operations could be improved
A) Identify five strategies that may be employed to ensure that systems and processes
are used to monitor operational progress and to identify ways in which planning,
and operations could be improved. (within 60-80 words)
B) Identify three factors that may be considered when assessing operational progress.
(within 20-40 words)
A)
 Employment of Customer service indicators to monitor operational progress
 Making use of OHS indicators in business systems
 Analysing productivity gains from the organization
 Employment of success in meeting agreed business goals and performance
indicators (Butler, Szwejczewski & Sweeney, 2018).
B)
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 Finance-Decisions on operations mostly involve significant investment and cost.
The financial status of the organization that is the profitability, cash flow or
liquidity have direct impact on the decisions of business operations thus should be
considered.
 Human resources- The quality and ability of the employees remains as one of the
main factors impacting the progress of business operation.
 Marketing issues- The kind of products and services impacts operational set-up of
the business thus occasional changes of the marketing mix particularly product may
place strains on business operations especially if the production is inflexible thus
the need for consideration (Martins & Zacarias, 2017).
Question 7
Objective  Adjust and communicate strategies to stakeholders
according to organisational procedures
A) Identify five methods of communicating strategies to stakeholders.
A)
 Scheduling a meeting.
 Sending out a newsletter
 Providing a project summary report
 Scheduling a conference call
 Lunch meetings
Question 8
Objective  Establish processes to ensure that team members are
informed of outcomes of continuous improvement efforts
A) Identify five ways of communicating the outcomes of continuous improvement
efforts.
A)
 Communicating expectations
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 Giving feedback
 Rewarding improvements
 Organizing continuous improvements teams
 Promoting creative work environment
Question 9
Objective  Ensure processes include recording of work team
performance to assist in identifying further opportunities for
improvement
 Consider areas identified for further improvement when
undertaking future planning
 Explain how systems and procedures can support effective
continuous improvement
A) Identify four ways in which work team performance may be recorded.
B) Why is it important to consult employees regarding areas of further improvement?
(within 20-40 words)
A)
 Through the use of automated recording of how workers are performing their duties
 Through manual recording of workers during work time
 Through the use of visual monitoring of all employees
 Through the use of video or audio recording during work time
B) Consulting workers in regarding areas of further improvement is crucial as it can
identify opportunities, help in decision making and help in sharing new ideas for
effective work practice (Oyemomi et al., 2016). Besides, it can help in
improvement of employee’s execution and commitment, increase in work
fulfilment, improvement in the management performance as well as in decision
making thus improvement in overall organizational performance.
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References
Almaiman, S., & McLaughlin, P. (2017). Uncovering aspects that facilitate a continuous
improvement culture within nonprofit organizations.
Almaiman, S., & McLaughlin, P. (2016). Success factors to facilitate continuous
improvement culture within Saudi non-profit organizations.
Butler, M., Szwejczewski, M., & Sweeney, M. (2018). A model of continuous improvement
programme management. Production Planning & Control, 29(5), 386-402.
Costa, F., & Portioli Staudacher, A. (2017). An improvement's project model to foster
sustainable continuous improvement. In 22nd Summer School" Francesco Turco"-
Industrial Systems Engineering 2017 (Vol. 2017, pp. 184-189). AIDI-Italian
Association of Industrial Operations Professors.
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Iberahim, H., Mazlinda, H., Marhainie, M. D., & Hidayah, A. N. (2016). Determinants of
sustainable continuous improvement practices in mail processing service
operations. Procedia-Social and Behavioral Sciences, 219, 330-337.
Klopper, S., & van Coller-Peter, S. (2018). Business coaching processes that facilitate the
successful implementation of business improvement projects. International Journal of
Evidence Based Coaching and Mentoring, 16(2), 20.
Martins, P. V., & Zacarias, M. (2017). An agile business process improvement
methodology. Procedia computer science, 121, 129-136.
Oyemomi, O., Liu, S., Neaga, I., & Alkhuraiji, A. (2016). How knowledge sharing and
business process contribute to organizational performance: Using the fsQCA
approach. Journal of Business Research, 69(11), 5222-5227
Marking Sheet for Assignment: Facilitate continuous improvement
Did the candidate
Competent
Yes No
Answer all questions and address all the requirements specified in the
Assessment Task?
☐ ☐
Student Submission Checklist:
Trainer name is written on the first page ☐
Student name is written on the first page ☐
Student number is written on the first page ☐
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The student submits the assessment within the due date ☐
1. The student incorporates employability skills (such as communication,
teamwork, problem solving, initiative, technology, self-management& learning)
2.
☐
The student used the required style for this document ☐
Comments:
Comments will be provided as feedback files or in ACCIT Moodle
Result: ☐ Satisfactory ☐ Not Satisfactory
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The declaration below will appear when you click submit in ACCIT Moodle assessment
submission link. You must check the checkbox and click submit. A draft copy will not be
accepted as submission.
Student Declaration:
This assignment is my own work, except where I have acknowledged the use of the works of
other people. I have retained a copy for further reference.
Trainer:
I declare that I have conducted a fair, valid, reliable and
flexible assessment with this student, and I have
provided appropriate feedback
Date:
Signature:
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