Facilitating Change in Health & Social Care

This assignment focuses on the process of facilitating change within the health and social care sector. It examines various theories and models of change management, highlighting their application in real-world scenarios. Students are expected to analyze the challenges and benefits of implementing change, considering factors like organizational culture, stakeholder engagement, and communication strategies. The essay also delves into specific examples of successful change initiatives within health and social care.

Learner statement Level 5 Diploma in Leadership for Health and Social Care
Unit Title: 524 Facilitate change in health and social care and young people’s settings

Learner statement
Assessor
Use Only-
Assessment
Criteria Met
Learner to provide narrative under each statement of how they meet the criteria.
You must provide answers to each question that allow your assessor to properly assess what work duties
you are doing or what role you have within your work. It expected that you will need approximately 300
words per question. The more detail you provide the less likely your account will be sent back for more
clarification.
You must answer each question in your own words and written in the first person meaning “I do this”. A tip
is always to keep in mind the “who, why, how, where and when” in each answer.
INTRODUCTION
Change is known as the process becoming different. Change is one of the most important and effecting element of
all business activities (Assessing Change – outcome and impact evaluation, 2017). Effectiveness of health and
social care homes is very necessary in today's world as this ensures a vital part of wellbeing of an individual living in
a society (Baker and et. al., 2010). Increasing population is the main reason behind increasing number of
environmental diseases in large number of people. Health and social care deliver variety of services to large number
of people. For this kit is very necessary that the environment of health care industry must be effective so that
demand of every customer can be satisfy. Present report contains information about the various factors which drive
changes in the enterprise and various theories related with the change management. Along, with this various
approaches which support the change is also detailed under this report.
Learning Outcome 1- Understand the principles of change management in health and social care or
children and young people’s settings

1.1 Explain how you analyse factors that drive change
Range
This may include:
1.1 Factors: Internal, External
National health service provides a large range of services to the residents of UK. NHS is responsible is responsible
for the integration of large number of health and social care services for ensuring the health of other organisations.
Large number of factors are there that drive changes in the services and national health. main factors that rise
changes includes the following:
• New legislation
• Economic change
• Political changes
According to recent economic changes that took place in the national health service and social care. This was
supposed that Primary care trusts receive more than 75 percent of the national health service budget to provide and
deliver effective health and social care services to its patients. They are liable to ensure that services are meet up
with the demand of people of the local community. Due to the economic changes demands of vulnerable adults are
not prioritise because of the new reform that capped all the money into health sectors (Chreim and et. al., 2010).
Most of the primary care trust make a plan after assessing the needs and wants of the people who live in their own
homes. Because of the economic change take place I fail to provide the right resources or equipment to the care
provider to deliver effective services to the people.
Along with this, government also introduce the use of Criminal records in order to know more about the history of

people who are working in the health and social care service. Safe guarding vulnerable adults was also introduced
with this (Drummond and et. al., 2015). Government also introduce the various standards like treat all the individuals
with respect and dignity. Provide safe and working environment to all the employees.
Internal factors:
 Nature of workforce
 Change in the managerial personnel
 deficiencies in the existing management structure
Analyze the factor that affect the process of change is very important because this affect its final outcome. For this
research can be carried out at workplace before introduce the changes.
.1.2 Describe underpinning theories of change management
Large number of theories and approaches are there for managing the change.
Further these can be understood by the following:
Lewin's model of change management: according to this model of change management the process of change
management basically includes three steps called:
 Unfreeze: This step involves the preparation of doing change. Under this manager explain the reason behind
the change.
 Change: This stage is also known as implementation process. Under this new methods and process of doing

work are introduced in the firm.
 Refreeze: After acceptance of change at different levels of firm this step ensures the implementation new
methods all the time (French, 2010).
Kotter's change management theory: This is one of the most popular theory of change management under thus all
stages of change process are included. Increase urgency, Build the team, Set the vision, communicate, get things
move, focus on short term goals, don't give up and incorporate changes are the steps included in this model
(Benefits Of Change Management, 2017).
Implement change on continuous basis at workplace is very essential. Whenever a change introduce in
organization, it comes under the responsibility of manager to first identify and examine the factors that affect the
process of change. Any of theory can be use by the management to achieve better results of change. There is a
step by step process which can be use to introduce or implement any kind of change. Change must take place at
premises on continuous basis because it help firm in offer new and effective services to its customers. Further, right
theory of change management must be use by enterprise as this saves both time and cost of company. Lewin's
model of change is an effective theory which can be implement at health and social care.
1.3 Describe approaches, tools and techniques that support the change process
Management of change is an approach used for ensuring the smoothly implementation of changes and for getting
maximum benefits from the change. The main focus of this is remain on the people and teams that how all of them

are move from the one situation to the other.
Understanding the change management
One of the main principle of change is that it largely affects the whole organisation and around it including people
and systems. For manage the successfully it is very necessary to first understand the wider concepts of it (Golden
and Earp, 2012). Along with this it is also very necessary to consider the tangible effect of change, personal effect
on the people and their actions toward supporting the process of change. For this change curve is and useful and
effective model to describe the both organisation and personal process of change (Change Management, 2017).
Change management is a wider concept and approaches used by organisations to manage the change vary from
enterprise to enterprise. Large number of enterprises use the formal methodologies for managing the change.
For getting the main aim of change management in a situation it is very necessary to define the specific objectives
of change management.
main tools and techniques for managing the change includes the following:
Manage the transition: mange the transition process is one of the key aspect of change process in an enterprise.
Communicate and involve staff members in the process of change: effective communication with all the members of
staff and their involvement or participation in the process of change ensures the smooth running of change process.
Understand and manage resistance to change: during the process of change implementation resistance of

employees is a natural outcome. Identifying and managing a key factor is necessary for managing the change.
With help of these tools higher authority can implement the change in an effective way at workplace. Choose the
right tool at time of introduce change by management is very essential because it helps firm in get maximum benefit
of change.
1.4 Explain the importance of effective change management for service provision
 Effective implementation of change is very important for getting the desired results. This provide large
number of benefits to enterprise. In a service provision it become more necessary to effectively implement
the changes (Kwasnicka and et. al., 2013). By doing this NHS can deliver effective services to people and
can better satisfy the demand of individuals. Along with this the benefits of effectively managing the change,

to the enterprise can be understand by the following points:
 As the process of change is already planned so the main benefits of the change process serve as motivators.
 It helps the enterprise in better respond to the demands of customers.
 It helps in align all the resources with the enterprise.
 Process of change management allow enterprise to evaluate the overall impact of change on business
activities.
 It facilitates in implementing the change without affect the day to day operations of firm.
 It helps in maintaining the effectiveness of efficiency of organisational activities.
 Reduce the overall time required to implement the change process.
 Increase the possibility of success of change process.
 It helps in create a positive and healthy climate at workplace.
 Increase the productivity of workers and provide them support to better understand the process of change.
 Increase the effectiveness and quality of customer services.
 Effective process of change reduce the amount of risk accosted with it and also help in managing the cost
related with the process.
 Increase the overall return on investment.
 Create opportunity for the skills like leadership. Time management, team development and many more.
 Along with this it helps enterprise in adapt changes according to the changes take place in the business
environment. It helps in increasing the skills of people working in enterprise by increasing their roles and

responsibilities.
Learning Outcome 2- Be able to facilitate a shared understanding of the need for change in health and
social care or children and young people’s settings
2.1 Explain how you promote the benefits of change
Whenever a change is promoted in an enterprise than it has some specific purpose. After the introduction of change
many employees in the enterprise resist it and do not accept due to many reasons called fear, new and many more
(Change management, 2017). In this case for getting the support of employees during the process of change it
become very necessary for the management to promote the benefits related with the change. Benefits of change
can be better understood by then following points:
• Personal growth: When a change is introduce in enterprise than it give opportunity to the employees to
learn something new and provide chances for the growth. It helps an employee to discover new things about
different aspects of life.
• Flexibility: Continuous changes make the individual able to adapt new people, things and environment
easily. This increase the flexibility of employees.
• Improvements: Everyone want to improve every aspect of his or her life like house, job, finance and many
more. For this it is very necessary to do something different from the current (Munn-Giddings and Winter,

2013). Change help in doing variations and improvements.
• Life values: Continuous changes provide opportunity to the individual to timely re-evaluate the various
aspects related with the life.
• Strength: Overcoming a tough time increase the strength of an individual.
• Opportunities: One of the main benefit of change is that it provides opportunity to the individual for growth
and learn something new. This bring new choices and happiness in the mind of person.
All this benefits can be communicated with the employees with various channels of communication in order to
increase their commitment and support toward the change. Promote the benefits of changes is very essential
because it helps firm in getting support of employees and at the same time helps in get maximum benefit of it.
2.2 Explain how you analyze challenges that may arise during the process of change
Range
This may include:
2.2 Challenges: Anxiety, Stress, Resistance, Fear, Resources, Competence
Whenever a change is introduce in an enterprise a large number of challenges rise before the manager. Main
challenges which rise during the process of change can be better understood by the following points:
Anxiety: It is a feeling of fear which can be mild or severe. When a change is introduce in the enterprise than it give
birth to anxiety in the mind of employees. Workers feel unconformable about the new process and methods of doing
work. This decrease the effectiveness of introduce change (Reeves and et. al., 2011). For solving this various
benefits and advantages of changes can be communicated with the workers.

Stress: Introduction of a new method of doing work and making product give rise to stress among the employees.
Some workers do not like change and feel frustrated.
Resistance: In large number of cases of change employee resist the change. Workers become uncomfortable and
does not like the way the organisation is doing (Choosing Strategies for Change. 2017).
Fear: Concept of change affect almost all the function of enterprise. All the process of doing work get change by the
firm for achieving better results. When new methods of doing work is introduce in the enterprise that employees fell
fear about they will understand the new method of doing work or not (Riekert, Ockene and Pbert, 2013).
Resources: When an enterprise adapt a new process for making the new product and it requires large number of
new and up to date technology. Sometimes this also serve as a challenge to the process of effectively execute all
the operations.
Competence: For learning a new method and process of doing work. Capable employees are required for better
understanding the new method (Facilitating Changes In Health And Social Care Social Work Essay, 2017).
All these are the major challenges which face by management at time of introducing change at workplace. To
manage and handle with all these effective training must be offer to employees because it helps them in better
understand how to manage change.
2.3 Explain how you enable others to express views about proposed change
Before introducing any change in the organisations working in health and social care it is very necessary to gets the

views of all staff members about how they feel about the changes. For this, interviews can be conducted with the
staff members like what they fell about the new methods and techniques (Spahn and et. al., 2010). Managers can
communicate the goals of change and expectations form them in order to tell them what enterprise want form them.
By this employee can give their suggestions about necessary modification and improvement so that can be made by
the enterprise. Along with this participation of employees can be encouraged in the planning process so they can
present their point of views.
It is necessary for the managers to share all necessary information with all employees to collect their views
(Implement change management, 2017). For this, open communication should be encouraged in the workplace of
health and social care industry. Thus, employees can told management about the issues faced by them while
serving to a large number of customers. Getting views of others about any change at workplace is very important
because it make the management aware about the issues and obstacles faced by them. Feedback must be
collected form the workers before, during and after the change. With help of this, firm can get more benefits of
change and at the same time can offer better and effective services to all its customers. Overall workers of firm play
a big in process of change and support of them during change is very important for firm in order to get more benefits
and effective results of change. Effective and right channel of communicated should be use by higher authority sin
order to collect feedback of employees.
2.4 Explain how you agree with others the changes that need to be made
Range
This may include:
2.4 Others:
 Individuals

 Practitioners
 Families and fiends of individuals
 Advocates
 Colleagues
 Other professionals within and beyond the organization
 Others with an interest in the service
After decide the key areas to do changes and modifications in the enterprise it is very necessary to get agree with
all employees and other individuals about it. For this, future written plan for implementing the change can be made
with the involvement of workers. This will help them in better understand their roles and responsibilities and this will
also clear the confusion arise in their minds (Grol and et. al., 2013). This provide a better understating to employees
about the main aim of change management plan not only this, it clears the ground of rising conflicts at workplace.
Timely sessions can be conducted by the manager to identify the issues arise while implementing the new methods
of working. Moreover, a written document can be signed with the employees in order to get their commitment about
the new methods and process of doing work. Along with this, proper training and counseling sessions can be given
to employees in order to make them understand about the new process of doing work. After the discussion of
change management plan with all employees’ feedback can be collected form them in order to get their point of view
and about how much they understand about the new changes introduced by the firm.
To make other agree about the change, it is very essential to make themselves aware about the benefits of change.
It is also very essential to know what other think about the change and for this a form can be filled by workers and
staff members at premises. Further, to get approval and support of workers in change firm can take help of
incentives as this encourage employee to accept the change and help enterprise in get maximum benefits of it.
Learning Outcome 3- Be able to develop an approved change management plan in health and social care or
children and young people’s settings
3.1 Explain how you analyse the impact of a proposed change to the service provision
Range

This may include:
3.1 Impact: Risks, Costs, Benefits
3.1 Service provision: Individuals, Team members, Practitioners, Stakeholders, Service delivery
Whenever a change is introduce in an enterprise than it affect almost every part of enterprise. It is very necessary to
identify and calculate the impact of change on the various activities of enterprise (Baker and et. al., 2010). For this,
following are the main factors which can be calculated by the NHS to identify the impact of change:
Risk: Risk involve in the process or method of delivering services to customers play an effective role in the success
of change. Risk can be of any type include financial, health and many more, if the new implemented changes
reduce the risk of involve in the process of delivering services than this increase the positive impact of change but if
new methods of serving the customers increase the type of risk than this decrease the positive impact of proposed
change (Manage role changes in business, 2014).
 Cost: Impact of change can be calculated by adding all the cost of delivering services to large number of
employees. This will help the firms in better known the results of change. If the cost of delivering services is
lower than before the implementation of change it means that the process of change is beneficial for the
enterprise and vice versa.
 Benefit: If change in the process and techniques of doing work increase the number of people or clients of
the firm and increase the profits of firm than it means the process of change is beneficial to the firm and vice

versa.
As a senior support worker, it comes under my responsibility to identify and examine the major factors of change
and number of tools are there which can be use for this. This should be done before introduce change at workplace
because this help firm in get maximum benefits of change and at the same time help in achieve set goals and
objectives.
3.2 Explain how you produce a change management plan that takes account of the identified impact
Range
This may include:
3.2 Change Management plans:
 A workforce development plan
 A resources plan
 A support plan for individuals and others affected by the change
 A communication plan
 Contingency plans
Work force development plan: Work force means the employees required for executing the various jobs for
achieving the end results. Make work force development plan is very necessary to get and retain skilled employees
which help in getting the set results (ROLES IN CHANGE MANAGEMENT, 2017). It makes the enterprise able to
evaluate the skills of current employees and help in identifying the new workers needed for achieving the set results.
This plans set a standard and effective process of recruitment and selection make the enterprise able to recruit
skilled candidate for doing job in the organisation.
 A resource plan: Resource plans is the plans which includes the planning of resources required to implement

the changes. It is very necessary for collected all the resources required for implement the change for
example new and high tech machinery for delivering better services to large number of customers.
 Support plan: Support plan is a written plan which includes all the supporting activities for achieving the set
results. It is very necessary to make a support plan not only to achieve best results but to reduce the cost of
all operations.
 Communication plan: Communication plan include the strategy of communication which will be adapted by
the enterprise during the whole process of change. Effective communication helps in better defining all roles
and responsibilities of each individual.
 Contingency plan: Contingency plans also known as back plan. Under this a plan or sequence of steps is
decided by the firm which will be follow by all the employees in case of contingency. As business
environment sis a combination of large number of internal and external factors and the elements existed in
that change at a fast speed.
Produce a change management plan is very essential for enterprise because it help manager in identify the
resources require to implement the change and at the same time helps in get maximum benefits. This plan must be
produce by management before introduce the change at workplace. This can be prepare by collect relevant
information.
3.3 Explain how you establish criteria against which the plan can be evaluated

Before introducing any change in the enterprise it is very necessary to set the criteria against which the results of
change will be evaluated by the management. Following factors which can be included in the criteria can be the
convenience level of customers, costs included in the whole process and benefit arise from that.
After getting services and treatments from the staff member feedback can be collected from the clients in order to
get the information about how they feel about the new methods and process of delivering services. Are they face
any problem or inconvenience during the process another. Along with this cost of applying new methods can be
compared with the cost of old methods (THE WHY AND HOW OF A CHANGE MANAGEMENT STRATEGY, 2017).
Decreasing cost of new methods is a sign of effectiveness of new process. Along with this benefit can also
compared with benefits arise from old methods in order to calculate the effectiveness of new methods. Timely
evaluation should be done by the management to compare the actual results from the standard criteria.
Further, to set the criteria, it is very essential to understand the main reason behind introduce a change. For
example, if management implement change in order to enhance satisfaction of its customers than criteria should be
based on that and on the other hand, if health and social care home wants to increase the number of its profits then
criteria will be based on that. Further, evaluation process will be different in both cases. In the first case, health care
homes can formulate or use a feedback form in order to get the customers feedback on the basis of services they
get and in the other case firm can measure the number of its profits.

3.4 Explain how you secure any approvals required for the change management plan
Range
This may include:
3.4 Change Management plans: See 3.2
Approvals form top management for all the plans related with the change management is very necessary
(Drummond and et. al., 2015). Because without any approval and support from the top management managers at
lower level cannot implement the changes effectively. For getting approval from the top management is it very
necessary to tell them the importance of every plans and its contribution in the overall success of the firm.
Workforce plan is very important as without the number of employees enterprise cannot give shape to its various
activities and cannot deliver the services to patients. After that resource management plan is also very necessary as
this ensures the all resources required to achieve the end results.
After that Communication plan is also very necessary as this ensures and clear all the roles and responsibilities of
all employees and ensure the success of every activity included in the change management plan. Support plan help
in provide supporting facilities for achieving the end results and many more. So every plan contribute a lot in
effectively implement the plan so approvals for all the plans is very necessary especially in health and social care.
Approval from top management before implement any kind of change at workplace is very necessary. This can be
achieve by make the top management aware about the major benefits of change. Further with help of effective

communication channels there can be strong and effective communication among all departments and with this, I
can make all the employees aware about their role and responsibilities so they can contribute more in whole
process of change. Mainly, by communicate all the benefits of change with top management and by make them,
aware about the resources require to implement the change approval of top management can be secure.
Learning Outcome 4- Be able to gain support for a proposed change in health and social care or children
and young people’s settings
4.1 Explain how you ensure own actions serve as a positive role model when introducing change
Implementation of change is very necessary and important step. During this step it is the responsibility of manager
to take actions which positively serve and motivate the process of change. A negative action can demotivate the
whole employees and can increase the cost of change process. So to positively motivate the employees and to get
the set results it is very necessary for the manager to take time and collect required information before introduce
any change in the enterprise. Following factors must be consider by the enterprise before introducing any change in
the enterprise:
 Be aware about the cost include: If a firm want to decrease the overall cost of business operations by
implementing the changes, them it is very necessary to consider the factor cost. One of the main benefit of
this is that it helps in decreasing the cost of all operations and make the firm able to deliver quality services to
large number of customers at minimum price. Make the process of introducing change an easy one: In this manager or leaders play an effective role. For
better implement the change and to achieve desired results. It is very necessary to first get the commitment

of employees and for this it is very important for the leaders to introduce change in an easy ways so that
approval of employees can be maximised. Measure its success: Success of all activities included in the change management plan is also necessary.
This provide opportunity to leaders and managers to do necessary improvement in the process and achieve
the set result.
 Maintain confidence and control: During the implementation of change plan, number of hurdles and obstacles
come. In this situation it become important for the leaders to maintain a level of confidence. So that they can
motivate and required resources to employees.
As a senior support worker, it comes under my responsibility take action and decisions at workplace that affect the
change management only in a positive way.
4.2 Explain how you identify others who can promote the vision for change
After setting the vision of change process it is very necessary to promote the same. One of the main advantage of
this is that it helps in getting the support of all employees and helps in getting the maximum results. This reduce the
resistance of employees for the change and make the work place environment more productivity. Large number of
individuals work in an organisation at various levels form manager to lower level employee (French, 2010).
Choosing right and skilled employees for promoting the vision of change is very necessary. For this managers can
themselves promote the vision of change in meetings and with the help of notice boards and many other

communications channels/. Along with this, employees who accept the change can also choose by the managers
for incorporating the main vision of change in whole enterprise.
Along with this, people from outside the enterprise can also choose by the managers for promoting the vision of
change process. One of the main advantage of choosing an individual from outside the enterprise is that this
method is more effective. Experts can be hired by the firm for motivate employees to accept the change and to
minimize their resistance to change. So, all these people can be choose by the firm to not only promote the vision of
change but also decrease the resistance of employees towards change.
Firm can take help of experts before introduce the change in order to make the employees aware about the benefit
which change provide. Promote the vision of change at workplace is very important as this helps in firm in get
support of all employees and other staff members. Workers who accept the change can be use by firm to encourage
other employees for accept the change.
4.3 Explain how you use strategies that address resistance to change
For getting set results and targets it is very necessary to address the resistance of change of employees. Because
without the support of workers firm cannot achieve the success (Choosing Strategies for Change, 2017). So
acceptance and support of employees in the change management is very necessary. For this following are the main
strategies which can be used by the NHS for managing the resistance of employees.

 Education and communication: The best way to control the resistance of employees is educate them about
the same. Effective communication and knowledge help the employees to get the logic behind the change
effort. This not only correct the rumours about the effect of change but also help the employees in know
about the benefits related with the process of change.
 Involvement and participation of employees: Involvement of employees in the process of change increase
their efforts for achieving the targets and also reduce their resistance (Golden and Earp, 2012). One of the
main benefits of using this strategy is that reduce the amount of employees resistance regarding the change.
 Facilitate support: During the process of change managers can provide support to the workers in their tough
times. This managerial support help large number of employees in deal with the fear and anxiety related with
the fear during the process of change. This strategy is concerned with the provision of training and
development programmes.
 Negotiation and agreement: Under this, managers can get the support and commitment of workers by
offering them incentives who are not resist to change. This strategy will motivate the employees to accept the
change for getting various benefits.
 Manipulation: under this strategy of firm use effective leaders to present the benefits of change before the

employees in an effective way so that they can give their support.
Being a support senior support workers, it comes under my responsibility to use all these strategies before introduce
change at workplace.
4.4 Explain how you implement a communication strategy to support others to understand a proposed
change
Range
This may include:
4.4 Communication strategy
 Using a range of styles and formats
 Adjusting the pace of information-giving
 Repeating key messages over time
 Clarifying and summarizing key points
 Updating information as necessary
Effective communication is very necessary for to first communicate all the main objectives of change with all the
employees. Because without knowing the main objective and reason why the change is taking place in the
enterprise employees cannot give their support to the process of change (Kwasnicka and et. al., 2013). Following
steps can be used by NHS to support large number of employees to better understand the process of change:
 Using a range of style and formats: Firstly, I can use a variety communication styles and formats to
communicate with employees. Both oral and written can be used by me for communicate the main objectives
behind the process of change. Various styles of communication can be used to remind all the employees

about the main purpose of change so that they can give direction to their activities and can contribute a lot in
the change process. Adjusting the pace of information giving: This include set the right time and tone for delivering the effective
message to large number of employees. Repeating the key and important messages over time: It is one of the important phase of communication.
Repetition of all important objectives keep motivate all the individuals who take part in the process of change
and provide direction that what enterprise really wants to achieve. Clarifying and summarising the key points: This is very necessary to summarise the key points and objectives
which firm want to achieve. In my role, it is my responsibility to do this and communicate the same with the
workers.
 Updating information as necessary: Whatever change take in the business environment during the process
of implementing changes, it is very necessary to add all the specific point in the change plan so that
enterprise and employees can contribute a lot in the change management process.
This process can be choose by me at time of introduce change at premises. With this, health and social care homes
can offer better and effective services to its patients.
Learning Outcome 5- Be able to implement approved change management plans in health and social care
or children and young people’s settings
5.1 Explain how you agree roles and responsibilities for implementing change management plan
For getting desired results and set targets it is very necessary for all the individuals to effective perform all their roles
and responsibilities. Employees and managers working in the enterprise play an effective role during and contribute

a lot in the process of change. Main roles and responsibilities of employees and managers for effectively
implementing the change plan can be understood by the following points:
Role of managers
 Inform employees: One of the main role of manager in making changes in whole enterprise or in any
enterprise is to keep all the employees informed about what is going on. It is the responsibility of manager to
release necessary information so that employees can give direction to their activities (Munn-Giddings and
Winter, 2013). For example, method of serving a customer is change by the firm for increase the quality of
service than it must be well communicated with the workers so they can adopt the new strategy and proper
training should be also provided to employees for increasing the quality of services.
 No favourites: During the process of implementing changes it is very necessary for the manager to ton
address the issue of fairness. For example, if one group of employees get benefits over the other in every
situation then this gives them the feeling of unfairness in another group of workers.
 Support the team: Managers of firm play a vital role in supporting the team and all its members during the
process of implementing change. Along with this provide relevant information and resources required to get
the set results is also a duty of manager.

Role of employees
Workers also play an effective role during the process of change management. It is the main responsibility of
workers to communicate with the managers and give them the information regarding the issues face by them and
resource required to complete the assign task.
It is very important for both managers and workers to perform their roles and responsibilities effectivley at workplace
during time of change.
5.2 Explain how you support others to carry out their agreed roles in a change management plan
After clear all roles and responsibilities of all employees and individuals involve in the change management plan. It
is very necessary and responsibility of manager to provide support to all employees so they can do the work as
decided and can contribute a lot for achieving the set results. For this incentives can be offer by the management to
its employees (Reeves and et. al., 2011). This influence the individual for performing their roles effectively. For
giving set direction to all the activities it is very necessary to make a written plan and set duration for all phases and
activities included in the change management plan.
Along with the benefits and results of change process can be communicated with all employees to get their support
in the change management process. This influence the employees to give their best and perform their roles
effectively. Necessary equipment and proper training can be given to the workers for support them to perform their

roles effectively.
Proper training must be offer to employees at premises at time of change management so they can perform all their
roles and responsibilities in an effective way. Further required resources must be offer to them so they can complete
assign work without any kind of hurdle. Every member of enterprise play a big role in manage the change and make
it a successful one and manager set roles and responsibility of everyone. In order to make the workers able to
perform well and to contribute more in success of change all resources and require training must be offer to them so
they can fulfill their new duties in an effective manner. Further firm can use or take help of incentives to encourage
employees to perform well.
5.3 Explain how you adapt a change management plan to address issues as they arise
During the process of number of issues take plan in the enterprise like increased cost, resistance of employees, lack
of resources, knowledge and many more. For getting the set results it is very necessary for the firm to first identify
the issues and then address the same so that effective results can be achieved by the firm. For this a change
management plan can be adapt by the firm.
 Take systematic approach: Whenever a change is introduced in the firms that it largely affects the human
side of an enterprise. As this creates challenges and opportunity for the employees for growth and to learn
something new. For minimising the risk related with the change it is very necessary to provide training to all
the workers.

 Get long term commitment from the top managers: Next step included in the change management plan is
to get the commitment of all senior management. Support, strength and direction provided by the top
managers increase the effectiveness of whole change programme.
 Involve leader in every leader: From the designing phase from the implementation phase it is very
necessary to include leaders. Because leaders have the potential to give direction to all activities of workers.
So by using this, issues of workers can be solved and set results can be achieved by the firm.
 Encourage clear communication: Effective communication help in clear all roles and responsibilities of
individuals and eliminate the ground of any confusion rise in the mind of customers. So effective
communication should be there to clear all roles and responsibilities of all workers.
All these can be follow by the firm working in health and social care firm for solving the issues rise at workplace and
for getting the set results and targets. Adapt a change management plan for management of change is very
important because this help firm in manage all the issues arise during process of change. As a senior support
worker it comes under my responsibility to formulate a effective change management plan or give suggestions to
make it a better one.
5.4 Explain how you establish strategies for ensuring that the quality of service for individuals is
maintained during a period of change

Definition:
5.4 Individuals: those accessing care or services
Number of strategies and approaches are there which can be used by me in my role for improving the quality of
services provided to employees in health and social care.
 Increase the number of resources: Increasing, finance, personnel, equipment and facilities used in health
and socio care increase the quality of services and at the same time decrease the cost of operations.
 Change the structure: Change the structure of health and social system care facilitate optimum utilisation of
resources and increase the ability of firm to take effective decisions (Riekert, Ockene and Pbert, 2013).
 Changes can also introduce in the financing methods of firm for improve the quality of firm decision.
 Strengthening management: Quality of services can be increased or ensure by the firm by increasing the
responsibilities of management.
 Set standards and guidelines: By formulating standards about what clients want from the health providers,
quality of services delivered to large number of customers can be increased by the firm.
 Quality management system: Define all roles and responsibilities and add it to the structure of enterprise is
another strategy which can be used for increasing the quality of services delivered to large number of

customers.
 Benchmarking: Under this strategy of maintaining quality, manager collect and use the information to
provide support to staff members about how to improve the quality. Under this minimum acceptable quality of
services is decided to get the minimum satisfaction of workers.
 Patient empowerment and rights: Empowerment of patients means give them the right to choose a mix of
service which they want to get. This provide measures to patients to calculate the effectiveness of services
delivered to them.
As a senior support worker I can take help of all these strategies to maintain the quality of services. With this NHS
can offer better and effective services to its patients at premises. These strategies must be better use
during time of change. Effective use of these strategies is very necessary because with help of this firm can
achieve set results of change.
Learning Outcome 6- Be able to evaluate the change management process in health and social care or
children and young people’s settings
6.1 Explain how you agree systems to monitor the effectiveness of the change management plan
Change is one of the essential part of every enterprise because it helps in doing the modifications in current
systems in order to deliver effective and quality services to large number of individuals. Monitoring of changes can

be done by the following:
 Survey: Survey can be done in order to get the information about what changes are required to be done in
health and social care. This will help in getting the current situation about what is going on and provide
actual requirements for doing planning on critical issues.
 Feedback: Feedback from all staff members and clients can be collected in order to get the information
about what should be done by the firm to sole the critical issues and to get the effective solution of the
problem.
 Take suggestions: Evaluator of the effectiveness of change plan can take suggestions from large number
of people including staff members for doing modifications in the change management plan and to increase
the quality of service deliver to large number of customers.
 Set targets and develop goals: Effective goals and targets of programme should be set previously as a
vision. This provide direction to all activities of change management plan and ensures the effectiveness of all
activities.
 Expert advice: Experts can be appointed by the health and social care firm to get their advice. Experts
helps in doing necessary changes and do proper auditing of the plan for getting desired results.

 Cost and benefit analysis: Analysis of cost and benefit from the change is very necessary to calculate for
calculating the effectiveness of whole project. As cost is involve in every activity. This help the enterprise in
making budget regarding the all activities and helps in evaluating the benefit arise from every activity. Along
with this its helps in calculating the resources required for completing the work.
All these are the major tools of monitor which I can use at premises after introduce changes at workplace.
6.2 Explain how you work with others to review the change management plan against identified criteria
Evaluate the changes against the set criteria is very necessary in order to know the benefits of introduced
modifications in the old system. For this firm need to collect the relevant information from many sources. Collection
and interoperation of collected data is required for this (Grol and et. al., 2013). Review of change management
helps and provide an opportunity to the management to calculate about how customers are felling with the updated
technology and process. For comparing the actual results with the criteria following methods can be used:
• Questionnaire: This is a method of collecting information and relevant data. Questionnaire is a written form
include several important questions. Which provide the important information to the management of firm.
How all members are felling after introduction of new methods and reaction of patients all are collected with
the help of questionnaires. This is one of the effective method to compare the actual results from the set
criteria.
• Personal interview: Conduct interview on all members of staff and collect information from them is one of

the other method of collecting information and review the change management plan against the set criteria.
One of the main advantage of using this method is Agatha it helps in doing necessary changes in the
attitudes and behaviour in order to provide full support to the disabled people. In my role, I can also use to
provide right information to the employees about the total process.
• 360-degree analysis: This is one of the effective and another method which can be used by firm to measure
the current changes implement in the health and social care industry (Grol and et. al., 2013). Under this
method feedback is collected form all the parties effected by the change called workers, clients and other.
This provide the basis for doing modification and make the change management plan more effective for
achieving the set results.
All these techniques can be use by me to get the review the change management at workplace after introduction of
change.
6.3Explain how you evaluate outcomes of the change for individuals
Whenever a change take place in the enterprise, it become very necessary and important to evaluate the results of
change programme. This include relate the results of changes with the original aims and objectives. Without
evaluation it become difficult for the managers of health and social care to calculate how well the company is
working. Along with this, it helps in understand the need of further improvements required.
Evaluating results

Different methods are available to a firm to evaluate the effectiveness of change process. Key performance indicator
is one methods which can be used by the organisation. It helps in monitoring how well the various parts of
enterprise is working towards fulfilling the demands of various customers and how all workers are contributing
toward the success of firm (Grol and et. al., 2013). Evaluation of outcomes help to keep the process of improvement
forward. For example: if the original system or process is need to be revised than it allow or give opportunity to the
manager to make effective decisions to increase the quality of performance.
This provide opportunity to managers to address challenges in a unique way. This develop a better understanding
of management and leadership and help managers in found out their own strengths and development needs. This
help in reducing the cost of all operations and increase the skills of employees. Further, it helps individuals in
contribute a lot toward achieving the set targets and goals. After introduce the change at workplace evaluate the
results of same is very important for identify the effectiveness of change. Results can be evaluate by compare the
actual results with set results.
CONCLUSION
From the above report it can be concluded that delivering effective services for satisfying the needs and wants of
different people in health and social it is very necessary for NHS. For this manager of firm can first identify the
factors that give rise to change in the firm. Various theories of change management can be adopted by the firm for
effectively introducing the concept of change. It is very necessary to identify all the challenge rise during the process
of implementing change. For dealing with all the challenges and issues better strategies can be used by the firm.
Along with this all roles and responsibilities of employees should be clear by the management as this decrease the
chances of rising issues in the later stages of change process. For achieving the set targets and better results from

the change process it is very necessary to firm set the criteria for comparing the actual results with the standard
ones.
I confirm that the evidence above is my own work and was carried out under the conditions and context
specified in the standards.
Learner Signature: Raza Ali Date: 24th September 2017
The information within this Learner statement is a true reflection of the learner’s role, responsibilities and
competence.
Diploma Assessor Signature: ……………………Date: ……
REFERENCES
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Grol and et. al., 2013. Improving patient care: the implementation of change in health care. John Wiley & Sons.
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