Hotel Operations Management Report

The provided document is a report on hotel operations management. It emphasizes the need for hotels to maintain cleanliness and manage tasks effectively to expand their business in a better manner. The report discusses how this can help hotels develop their own standards, sustain a better market position, and enhance reputation in relation to rival firms.

Facilities Operations and
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Assessing the roles and responsibilities as a facilities manager towards your staff............1
1.2 Evaluating the responsibilities the facilities manager has for operational aspects of
building.......................................................................................................................................2
1.3 Responsibilities the facilities manager has towards customers using the facility.................2
1.4 Impact on facilities operations of employers and/or funding agencies.................................3
TASK 2............................................................................................................................................4
Covered in PPT...........................................................................................................................4
TASK 3............................................................................................................................................4
3.1 Develop effective system for information processing and maintain communication...........4
3.2 System needed to support effective building management...................................................4
4.1 Evaluate quality and effectiveness of facilities operations...................................................5
4.2 Implement evaluation and review procedures.......................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7
.........................................................................................................................................................8

INTRODUCTION
Facilities operations and management is concept which define that each organisation
require to execute appropriate business activities to accomplish goals and objectives. Hotel
require to design system and implement appropriate tools and techniques to deliver adequate
things to tourists. Present report is based on Corbigoe Hotel which has outlet established in
United Kingdom. Facilities manager has roles and responsibilities in respect to staff and
customers. They even require to construct appropriate building and infrastructure to provide
adequate services to people (Gunasekaran, Irani and Papadopoulos, 2014). Seniors acknowledge
influence of employer and funding agencies on facilities operations. Statutory regulations
assessment by administration to implement health, safety and environment measures in hotel.
Management make documentation to account for compliance. Facilities manager develop
effective system to maintain communication and organise information processing activities. This
help hotel to design system and make it function effectively. Quality and effectiveness of
facilities operations is examined by management to implement evaluation and review
procedures.
TASK 1
1.1 Assessing the roles and responsibilities as a facilities manager towards your staff
It is more important for facility manager to play their role at workplace which the
purpose of attaining positive results. In context of Corbigoe Hotel, manager of the company
having some specific role which may leads in enhancing overall performance of the company.
All these are as follows:
 Effective management and operations: It is more important for business organization to
make their workers adequate so that they easily perform their activities in most effective
manner. In this, facility manager ensure that they should make an effective budget. With
the help of this, company easily recruit right person within the hotel. It contribute in
enhancing the productivity level of the hotel at market place.
 Clear role and job descriptions: As it is important for workers to aware about all the roles
and responsibilities of job in order to execute their activities (Hitt, Xu and Carnes, 2016).
With the help of this business operations easily improve and also attain better success at
market place.
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 Employee engagement programs: Under this, facility manager should includes entire
activities which may leads in taking better decision. In addition of this, it is also
important for them to determine new ways and ideas to make their workers more
appropriate at workplace so that they effectively perform their duties (Campbell, Jardine
and McGlynn, 2016).
 Training and development: It is important for facility manager to conduct an effective
training and development programs to their worker to enhance their skills and knowledge
towards the operations activities. With the help of this, hotel easily make their positive
brand image at market place.
1.2 Evaluating the responsibilities the facilities manager has for operational aspects of building
Facility manager play vital role in performing business activities in systematic way in
Corbigoe Hotel. By this manager easily building positive results. In this context, there are some
responsibility of manager are as follows:
 Accessibility: Under this, facility manager should ensure that all the planning and
designing should be make in proper manner. In this manager use new and innovative
technologies within their activities to enhance the profitability level (Hugos, 2018).
 Maintenance and Repair: It is also an important responsibility of facility manager in
which they have to focus on developing as well as maintaining all the resources and
equipment in effective manner so that they easily perform their activities on right time.
This will helps in improving the overall performance of the company at market place.
 Mechanical and Electrical system: In this facility manager have to responsible for making
electricity system in the hotel with the purpose of eliminating the chances of any kind of
harm and accidents. With the help of this firm easily improve their performance level
(Gao and You, 2015).
 Refurbishment and Security: Under this, manager should ensure that all the products and
equipment are appropriate which may leads in reducing the negative impact on company.
1.3 Responsibilities the facilities manager has towards customers using the facility
It is stated that it is important responsibility of manager to perform their responsibility
within the hotel which may leads in providing quality services to its customers. On the other
side, it is important for Corbigoe Hotel to serve their quality services so that they easily improve
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their positive results. Along with this, there are some main responsibility of manager are as
follows:
 Customers needs: Under this, facility manager should maintain customers needs and
wants which may helps in increasing satisfaction level. Furthermore, it may leads on
making their quality products to their customers may helps in attaining positive results at
market place.
 Providing customer care: As facility manager, it is important to keep customers interest in
order to enhance the productivity level (Ravindran, 2016). In this Corbigoe Hotel easily
deliver quality services at right time. This will helps in establishing positive brand image
of the hotel at market place.
 Information and advice to evaluating sales and booking: In this, there are two type of best
approaches which helps in developing quality products and services to their customers.
 Maintaining communication system: It is important for Corbigoe Hotel to maintain as
well as keep information of all the customers in effective way as it helps in making
positive image at market place.
1.4 Impact on facilities operations of employers and/or funding agencies
It is evaluated that every activities of the offices define their impact which directly affect
the entire business activities. In addition of this, it is important for business organization to fulfil
all the financial requirements which may helps in attaining set goals and objectives. In context of
Corbigoe Hotel, they easily make better control on the entire activities so that all the task will
complete in systematic manner.
 Local authorities: Under this, it is also important for local authorities to develop and
make an effective budget with the purpose of attaining suitable results.
 Funding partnership: It is important for facility manager to plan all the activities and
functions in order to improve the chances of attaining positive outcomes and attain better
success at market place (Langabeer and Helton, 2015).
Thus, it is stated that it is vital for Corbigoe Hotel to make as well as develop quality
products and services by using adequate funds in order to attain better results.
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TASK 2
Covered in PPT
TASK 3
3.1 Develop effective system for information processing and maintain communication
Facilities manager responsibility is to execute business operations to deliver appropriate
items and services in market in according to requirements of people. It is essential Corbigoe
Hotel has adequate tools and technologies implemented in system which help seniors to establish
good connection and relations with tourists and customers. Hotel require to have skilled and
competent members which deliver quality items and services to people. Performance
management system is concept used by management to analyse capabilities of employees by
comparing actual outcomes with standards. This help senior to acknowledge importance of
training and development programmes to enhance skills and abilities. Hence, quality things and
services are delivered by employees to satisfy clients.
Management information system is another aspect which helps Corbigoe Hotel to keep
members motivated and dedicated. Employees are informed about duties and tasks require to be
performed by them to deliver appropriate items and services to customers. E-mail, telephone and
internet are various techniques used by facilities manager to construct connection with clients by
providing them information about packages and different facilities of hotel (Schwarz, Hall and
Shibli, 2015). This help superiors to attract people by giving them opportunity to compare firm
and choose hotel which give them quality things to customers. Thus, Corbigoe Hotel is able to
accomplish goals and objectives within defined time.
3.2 System needed to support effective building management
Facilities manager require to construct system and implement appropriate tools and
techniques to utilise resources efficiently. It is necessary that appropriate business environment
and conditions is provided by Corbigoe Hotel to provide quality services to customers. This also
helps seniors to retain employees for longer period by giving them adequate situations. These are
various facilities that are provided by hotel to build an effective system are as follows:
Engineering system: In Corbigoe Hotel, management uses latest equipments and
machines to regulate and manage activities effectively. This help seniors to deliver quality things
and services to customers. Modern tools and techniques are implemented in system which help
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in delivering things in according to needs and wants of customers. Along this, members will be
able to deliver quality services and enhance market image and reputation.
CCTV and monitoring system: Facilities manager observe and monitor system to have
accurate and complete knowledge about capability of Corbigoe Hotel. With help of CCTV
management track performance of employees and flow of material from one department to
another (Mahadevan, 2015). This help seniors to provide appropriate things and services to
customers in respect to their needs and requirements. This helps management to have proper
check and examine system functioning effectively.
Security and system for observation: Corbigoe Hotel require to provide safe and secure
working conditions to staff which help management to retain them for longer period and also
make them perform task effectively. Customer visit hotel again only if they get quality things
and services.
Fire alarm system: This define that facilities manager to make system function
effectively. Corbigoe Hotel require to have appropriate facilities in respect to emergencies and
fire. It is necessary that adequate things that is first aid and other facilities are present in hotel.
4.1 Evaluate quality and effectiveness of facilities operations
Facilities manager establish criteria to examine system capabilities in respect to market
conditions. Corbigoe Hotel require to have system which provide quality and quick services and
things to customers. Management need to make modification and transformations in system to
deliver appropriate things to people. For this, they require to have proper knowledge about
system and employees performance. These are various tactic executed by seniors which are
stated below:
Setting targets, objectives and plans: Facilities manager frame statement which define
goals and end results that require to be accomplished. In Corbigoe Hotel, management determine
objectives, targets and plan to direct members and make them perform tasks effectively. Market
survey and research are tools used by seniors to acknowledge needs and wants of people; thereby
design system and make it function effectively (Grant, Wong and Trautrims, 2017).
Development and implement training and development programs for staff: Corbigoe
Hotel require that facilities manager conducts sessions, seminars and meeting to improve skills
and abilities of employees; thereby make them competent to perform tasks effectively. This help
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staff to deliver quality things and services to customers. Along this, management is even able to
position system superior than competitors.
Development of vision, mission and standards for firm: Facilities manager of Corbigoe
Hotel formulate statement which specifies vision, mission and standards set in according to
needs and wants of people. These are tactics which are used by superiors to direct members and
make them perform tasks effectively.
4.2 Implement evaluation and review procedures
Facilities manager of Corbigoe Hotel conducts examination to acknowledge system
capabilities in respect to market conditions. Benchmarks, standards, targets and objectives are
formulated by management to direct members and design system in according to outcomes
required to be generated by them. By comparison of actual performance with standards,
management identify difference; thereby conduct appropriate activities accordingly.
Review and evaluation of training organised for staff: Facilities manager conduct
sessions, seminars, meeting and conference to improve skills and abilities of members; thereby
make them skilled and competent to perform tasks effectively (Heizer, 2016). Review
procedures are executed by management to have appropriate knowledge about system
capabilities and to make chnages in system to deliver things in according to needs and wants of
customers.
Operations and maintenance proactive checklist: Facilities manager conducts
examination and use various tools and techniques to acknowledge system capabilities.
Equipments, machines and tools are tracked and examined by Corbigoe Hotel to deliver quality
things and services to people. This help in making system function effectively and enhance
market position and reputation in respect to rival firms.
CONCLUSION
From the above report it has been concluded that, hotel premises must be kept be clean
and entire task are managed so that they can expand its business in a better manner. This will
help them in developing their own standards in order to sustain a better position at market area.
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REFERENCES
Books and Journals
Heizer, J., 2016. Operations Management, 11/e. Pearson Education India.
Grant, D. B., Wong, C. Y. and Trautrims, A., 2017. Sustainable logistics and supply chain
management: principles and practices for sustainable operations and management.
Kogan Page Publishers.
Mahadevan, B., 2015. Operations management: Theory and practice. Pearson Education India.
Schwarz, E. C., Hall, S. A. and Shibli, S., 2015. Sport facility operations management: A global
perspective. Routledge.
Langabeer, J. R. and Helton, J., 2015. Health care operations management. Jones & Bartlett
Publishers.
Ravindran, A. R. ed., 2016. Operations research and management science handbook. Crc Press.
Gao, J. and You, F., 2015. Optimal design and operations of supply chain networks for water
management in shale gas production: MILFP model and algorithms for the water‐
energy nexus. AIChE Journal. 61(4). pp.1184-1208.
Gunasekaran, A., Irani, Z. and Papadopoulos, T., 2014. Modelling and analysis of sustainable
operations management: certain investigations for research and applications. Journal of
the Operational Research Society. 65(6). pp.806-823.
Hitt, M. A., Xu, K. and Carnes, C. M., 2016. Resource based theory in operations management
research. Journal of Operations Management. 41. pp.77-94.
Campbell, J. D., Jardine, A. K. and McGlynn, J. eds., 2016. Asset management excellence:
optimizing equipment life-cycle decisions. CRC Press.
Hugos, M. H., 2018. Essentials of supply chain management. John Wiley & Sons.
Kerzner, H. and Kerzner, H. R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Mayo, G. and Issa, R. R., 2015. Nongeometric building information needs assessment for
facilities management. Journal of Management in Engineering. 32(3). p.04015054.
Roper, K. and Payant, R., 2014. The facility management handbook. Amacom.
Chiarini, A. and Vagnoni, E., 2015. World-class manufacturing by Fiat. Comparison with Toyota
production system from a strategic management, management accounting, operations
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management and performance measurement dimension. International Journal of
Production Research. 53(2). pp.590-606.
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