Facilities Operations and Management

This project examines the role of facilities management in a hospitality firm, Marriott Group, analyzing the responsibilities of a facilities manager, statutory regulations, health and safety measures, information processing systems, and evaluation criteria for effective facilities management.

Facilities Operations and
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
AC1.1 Assessing the responsibilities of facilities' manager for staff engaged in facilities
operations...............................................................................................................................1
AC1.2 Discussing responsibilities the facilities' manager has for operational aspects of
building...................................................................................................................................2
AC1.3 Assessing the responsibilities facilities' manager has towards customers using the
facility.....................................................................................................................................3
AC1.4 Discussing the impact on facilities operations of employers and/or funding agencies3
TASK 2- Presentation......................................................................................................................4
AC2.1 Assess the statutory regulations that will affect facilities operations in an agreed
context....................................................................................................................................4
AC2.2 Discuss the health, safety and environmental measures that must be implemented by a
facilities' manager in a given context.....................................................................................4
AC2.3 Discuss the documentation required to account for compliance with statutory
regulations and health, safety and environmental measures..................................................4
TASK 3- Essay................................................................................................................................4
AC3.1 Develop and deploy effective systems for processing information and maintaining
communications......................................................................................................................4
AC3.2 Identify the control systems required for effective facilities operations within an agreed
context....................................................................................................................................4
AC3.3 Discuss the systems needed by a facilities' manager to support effective building
management............................................................................................................................5
AC4.1 Establish appropriate criteria to evaluate the quality and effectiveness of facilities
operations...............................................................................................................................5
AC4.2 Implement evaluation and review procedures to analyze the quality and effectiveness
of facilities operations............................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
In an organisation, the facilities are required to be managed and handled in a proper way.
The effective management of operations and various functionalities will help in proper handling
of business activities. The management of an organisation will look after proper handling of a
wide range of business operations that support the increase of capabilities and effectiveness
within a firm. For the project, Marriott Group is been chosen as organisation of context. It is a
UK based hospitality enterprise. The project involves a report including assessment of roles and
responsibilities of a facilities' manager for staff involving various aspects of firm. Besides this,
the role of facilities manager towards customer care is evaluated (Gao and You, 2015). Apart
from this, the impact of facilities operations on employers and funding agencies is discussed. A
presentation involving various statutory regulations, health and safety measures and
documentation requirements are been assessed. Other than this, an essay including the
information processing system, requirements of building management and assessment of the
qualities and effectiveness of facilities for the firm are provided.
TASK 1
AC1.1 Assessing the responsibilities of facilities' manager for staff engaged in facilities
operations
The facilities' management plays a very deep and crucial role in handling of operations
and thus support effective execution of business operation in a greater run. The facility
management involves the effective providing of support services that are required to be managed
and offered to customer for an effective handling of operations and activities. It can be defined as
an organizational functionality which integrates people, place and process and thus, helps in
setting up of environment and condition that will support an improvement in living standard of
life people leads. Other than this, it scopes to increase in productivity of core business which
operate within a country or a location (Mayo and Issa, 2015).
A facility manager will perform certain roles and responsibilities for its staff which are as
follows:

 Keeping the staff safe: they will look after the following of various legal obligations and
safety standards that will help the firm to increase the effectiveness of employees within a
firm.
 Maintaining the employee-company relationship: they will look after theta the
company is able to take care of employee’s needs and requirements in order to avoid their
turn around.
 Performance assessment: Apart from HR, the facility manager will also keep a check on
the performance of its staff in order to give them the proper reviews.
AC1.2 Discussing responsibilities the facilities' manager has for operational aspects of building
Facility manager will follow various responsibilities on the operational aspects for a
building or a firm like Marriott Group (Hoyos, Morales and Akhavan-Tabatabaei, 2015). Proper
assessment of these factors will help the organization to carry out its operations in an effective
and significant manner. Some major roles that will be accessed by a facility manager in a
building are as follows:
 Accessibility: The facility manager will look after proper accessibility that will be
handled within a firm in order to maintain proper entry and exit within a building. He will
keep a check on the people getting then access of the firm and will look after the measure
to restrain other to make entry within the building premises.
 Maintenance and repair: he will maintain the contact with the contractor or builder of
the firm or building in order to maintain the functionality of firm. They will look after the
cleaning, repairing, and will found some deficiencies or poor work if done by contractor
ad get it’s repaired for the effective functioning of firm. They will be the concerning
person to maintain the quality of services within a firm premises.
 Mechanical and Electrical Systems: they will see through that the lifts, lightning and
other mechanical and electrical facilities within a building or hospitality firm. Other than
this, they themselves will suggest suitable and economic power solutions to the
management in order to get the financial stability by the firm.
 Refurbishment and Security: They will look after the carrying out of the renovation or
construction process within the firm. Besides this, they will also look after the security of
employees and other people (for example, guests) in a hospitality firm.
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AC1.3 Assessing the responsibilities facilities' manager has towards customers using the facility
In a hospitality firm like Marriott Group, the facility manager will look after the proper
handling of relations with its customers or tourists. As facilities' manager will see through the
proper management of business operations and maintaining of different activities and actions
within the cited hospitality business entity. Some major roles and responsibilities of a facility
manager towards the customers are as follows:
 They will access the needs and requirements of customers and will take suitable measures
to fulfill them effectively (Gao and You, 2015).
 Proper organizational functions like maintaining of customer care services,
transportation, providing information related to products and firm, etc. will be carried out.
 They will contribute in maintaining communication system and database of cited
hospitality firm in order to have an access and insight about customers moving in and
checking out from the hotel.
 They will also monitor the selling of goods and services by firm and see through their
bookings or purchasing to maintain financial stability and avoid confusion or conflicts.
AC1.4 Discussing the impact on facilities operations of employers and/or funding agencies
The providence of facilities is required to be handled with effective care and caution in
order to maintain the quality of services and actions that are performed by organization. The
business operations and actions that are been carried out by the firm in an effective way in order
to execute different business operations and activities in a very significant manner. In regard of
hospitality industry like Marriott Group, the activities are required to be provided with the legal
compliance and according to code of conduct followed within Marriott Group. This will help the
organization to look after its stakeholders, customers and staff's requirements and take proper
steps to meet them (Hoyos, Morales and Akhavan-Tabatabaei, 2015).
The benefit of implementing the statutory and legal operations will help the origination to
handle the business activities and actions to a greater extent. This will not only make the
functioning of the firm more effective but also reduce the chances of any sort of conflict that can
influence organizations performance in a negative manner. Apart from this, the funding agencies
that are associated with the firm will remain satisfied due to the effective execution of wide
range of facilities and actions. The absence of any illegal proceeding and money related activities
will help in building good trust level of stake holders, customers and staff within the firm.
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TASK 2- Presentation
AC2.1 Assess the statutory regulations that will affect facilities operations in an agreed context.
Covered in PPT
AC2.2 Discuss the health, safety and environmental measures that must be implemented by a
facilities' manager in a given context.
Covered in PPT
AC2.3 Discuss the documentation required to account for compliance with statutory regulations
and health, safety and environmental measures.
Covered in PPT
TASK 3- Essay
AC3.1 Develop and deploy effective systems for processing information and maintaining
communications.
In order to carry out its operations and activities as the hospitality firm, Marriott Group is
required to manage the operations using certain information and communication maintaining
software's or systems (Mayo and Issa, 2015). Some major system that can be utilized by the firm
are as follows:
Management information system: also known as MIS, this will help the firm in centralizing
the various departments and carrying out of the different operations and activities to a greater
extent. This will interlink the various departments of the cited MIS and thus will help the
organization to carry out the operations and activities in a better way. It will help in processing of
different information and helps in maintaining business communication.
Financial management system: this will help the firm to manage and handle its financial
related operations and management of revenue within the firm. This will improve the
functionality of the firm.
AC3.2 Identify the control systems required for effective facilities operations within an agreed
context.
Some control systems or measures that are been taken in consideration by the
organization are as follows:
Budgeting: the proper budgeting is very important for the effective handling of business
operations that will support a good rise in its efficiency. This is necessary for better management
of expenses and profit made by a firm (Motamedi, Hammad and Asen, 2014.).
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Auditing of accounts: the assessment of the financial and accounting information within the
organization. The assessment of the various accounts of firm helps in its financial management
and draw a monetary plan that will help in gaining economic stability.
Technological constraints: Marriott Group can opt for the identification and implementation of
the latest and innovative technologies that will help in improving the performance of the
organization and thus support a good rise in the capabilities and meeting of targeted goals and
activities.
Proper management: this is the most crucial factor for the Marriott Group. The effective
management at hotel will look at the adoption of different measures and activities which will
support a better management of a good range of business facilities that will be offered by
Marriott Group to its customers.
AC3.3 Discuss the systems needed by a facilities' manager to support effective building
management.
Different systems is been needed and can be implemented within the business
organization that will help the cited hospitality entity to grow and develop in an effective and
significant manner (Dixit and et.al., 2016). These system components as a whole make the
structure of the cited entity. Some major system got building management are like plumbing
system for the water supply, fire alarm and extinguishing system in case of fire breakdown at the
cited hospitality entity.
Other than this, various sort of HVAC and engineering sources can be installed within the
hotel for effective functionality. CCTV monitoring system in order to keep a close check on the
activities performed within the cited business organization and maintaining the security of staff
and customers alike.
AC4.1 Establish appropriate criteria to evaluate the quality and effectiveness of facilities
operations.
Marriott group and criteria can be set within the firm that will help in better meeting of
targeted goals and objective by the cited hospitality entity. This will also help the business
organization to maintain the quality standards and effectiveness related to facilities operations. It
will involve the measures like setting of targeted goals and objectives that will help in drafting a
good operational plan for the cited hospitality entity (Stenqvist, Nielsen and Bengtsson, 2015).
This can e done using an automated as well as manual system that will help in increasing the
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performance of a business entity. Other than this, the providing proper training, and skill
improvement measures. It will involve the assessment of proper vision, mission and setting of
standards related to different operational measures within the firm.
An effective planning and significant execution of business activities will help the
organization to handle the business activities and operations. It will guide the firm in a positive
and correct direction that will lead to the growth and development of business activities and
operations in a better way. Also, the rise in knowledge and skill sets of employees will help the
organization to meet the targeted aims and objectives with an effeciency.
AC4.2 Implement evaluation and review procedures to analyze the quality and effectiveness of
facilities operations.
In order to conduct the proper evaluation of the business activities and operations by the
business organization, the firm will look after the proper implementation of the wide range of
business activities that will help in increasing effectiveness of firm. For this, the strategic facility
planning approach is been undertaken by Marriott Group that will help in improving its
performance (Low, Gao and Ang, 2018). This should be affordable and feasible for the business
entity in case of implementation. Besides this, the organization has to look after the operational
cost related to offering of different facilities or services to their clients. This will help the firm to
have a good revenue generation and handling of a wider business activities.
CONCLUSION
On the basis of the presented project, this can be said that the management of operation
and facilities is very crucial, critical yet important for a business entity. This assessment has
helped in identifying the different measures that will improving the quality of services and
business activities which will improve its business performance. Other than this, different legal
obligations related to facilities and operations are been taken in consideration by a firm which
will support a significant rise in operations and thus increase the quality of services that are been
offered by the firm to its customers. Besides this, the proper system for management planning
and adoption of systems that will make the work environment of the organization hassle and
stress free with proper evaluation criteria for the employees.
REFERENCES
Books and journals
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Dixit, M.K and et.al., 2016. Reducing carbon footprint of facilities using a facility management
approach. Facilities, 34(3/4), pp.247-259.
Gao, J. and You, F., 2015. Optimal design and operations of supply chain networks for water
management in shale gas production: MILFP model and algorithms for the water‐energy
nexus. AIChE Journal, 61(4), pp.1184-1208.
Hoyos, M.C., Morales, R.S. and Akhavan-Tabatabaei, R., 2015. OR models with stochastic
components in disaster operations management: A literature survey. Computers &
Industrial Engineering, 82, pp.183-197.
Low, S.P., Gao, S. and Ang, J.K., 2018. Influence of Chinese geomancy on facilities operations
and maintenance (FOM). Facilities, 36(5/6), pp.308-325.
Mayo, G. and Issa, R.R., 2015. Nongeometric building information needs assessment for
facilities management. Journal of Management in Engineering, 32(3), p.04015054.
Motamedi, A., Hammad, A. and Asen, Y., 2014. Knowledge-assisted BIM-based visual analytics
for failure root cause detection in facilities management. Automation in construction, 43,
pp.73-83.
Nielsen, S.E., Chambers, C. and Farr, J., CertusView Tech LLC, 2015. Methods and apparatus
for analyzing locate and marking operations with respect to facilities maps. U.S. Patent
9,208,458.
Stenqvist, C., Nielsen, S.B. and Bengtsson, P.O., 2015. Dialogue and collaboration for Energy
Efficient Facilities Management: municipal sector strategies and the role of external
service providers. In 14th EuroFM Research Symposium. EuroFM.
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