Facilities Operations and Management – Assignment

Facilities Operations and Management

Table of Contents
Task 1...............................................................................................................................................3
AC 1.1 Responsibilities of the facilities' manager towards staff:...............................................3
AC 1.2 Responsibilities of the facilities' manager towards building:.........................................4
AC 1.3 Responsibilities of the facilities' manager towards customers using the facility:..........5
1.4 Discuss the impact on facilities operations of employers and/or funding agencies..............5
Task 2...............................................................................................................................................6
Covered in PPT...........................................................................................................................6
TASK 3............................................................................................................................................6
3.1 Develop and deploy effective systems for processing information and maintaining
communications. ........................................................................................................................6
3.2 the control systems required for effective facilities operations within an agreed context. 6
3.3 Discuss the systems needed by a facilities manager to support effective building
management................................................................................................................................7
4.1 evaluate the quality and effectiveness of facilities operations. ..........................................7
4.2 Implement evaluation and review procedures to analyze the quality and effectiveness of
facilities operations. ...................................................................................................................8
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
facilities operations management is one of the strategic area of a business to for quality
running of its operational. This management has a suitable advantage . In this management is
focused on efficient and effectively delivery of support services for the organisation. Every
facility have different operational procedure and requirement. Facilities management system
includes day by day operations of as well as execution of future maintenance of it .(Artto, and
Peltokorpi, 2017). This study is briefly about facilities management and its responsibilities to
operate aspect of building and customer using facility . Also discussing about improvement of
hospitality business,and different type of system that implements in effective ways in
organisation. for present report selected organisation is the lanesborough
Task 1
AC 1.1 Responsibilities of the facilities' manager towards staff:
Facility management: Facility management is that discipline of management which ensures the
supportive assistance towards the core functioning of any organization. It maintains the various
factors of any built environment of any industry.
Scope: Facilities management's scope and importance in business environment are increasing
with rapid speed. Some areas of its scope are as follows:
 Maintains the proper communication system like telephone connection are proper or not
for internal communication.
 Maintenance, Operational activities and quality check are also involved.
 Responsibilities of the facilities' manager towards staff:
 The main responsibility of facilities manager are to ensure the quality of the product and
services provided by staff working in that area.
 Ensure various quality checks and measures are adopted and implemented in operational
areas(McAuley, and West, 2015).
 Maintains the employee morale and motivation level with different strategy and activity.
 Prepares the proper structure for staff, recruitment of needed staff and selection process
according to potential candidates.

 Manages the staff requirement and work rotations according to their skill or knowledge
from time to time.
 It also makes available the training and development program for staff and proper
guideline of work are given.
 Facilities management also balances and controls the various cost centers in hospitality
industries.
 Ensures the compliance of law by hoteliers.
AC 1.2 Responsibilities of the facilities' manager towards building:
Facilities manager have various responsibilities towards functional aspect of staff as well as
towards operational aspect of building. It ensures that all the basic and advanced facilities are
available to staff and customer in the building or hotel or not. Some highlights about crucial
responsibilities are as follows: Mechanical and Electrical Systems: Facilities management have to ensure the proper
working of mechanical system like fax machine, automatic machines in hotel rooms,
various equipments are working properly or not(Necci, and et..al 2014). Electrical system
should be checked time to time or in specified time period. Generator facility should be
ensured in core functioning areas, hotel rooms, lifts etc. Refurbishment and Security : For the security purpose, facilities management have to
ensure the proper record of all the data and confidential information are undertaken by
authorised custody. Activities conducted in the hotel are supervised by camera and
recordings. For refurbishment, furniture space and design according to need are ensured. Accessibility: Facilities management provides the assistance in the expansion plan of
hotel(Osei-Kyei, and Chan, 2017). It searches and evaluates the suitable place for new
establishment of hotel and its branches. It also identifies the need or demand for hotels in
a particular location.
 Maintenance and Repair: Maintenance and repairs are ensured time to time like
painting, plumbing, heating, ventilation and their repair schedule.
AC 1.3 Responsibilities of the facilities' manager towards customers using the facility:
Customer satisfaction is the main emphasis for the hoteliers. Facilities management are working
for providing assistance to achieve this goal. It has various responsibilities toward customers
which are using their facilities. Some are as follows;

 Facilities management adopts various technique and measures of marketing for
convenience in access to hotels for customer.
 It ensures the effective customer care services made available for 24 hours for customers
which ensures and solves customer's query or problems.(.Rodríguez-Molina, and et..al
2016)T.his results into customer satisfaction.
 It also ensures the level of customer satisfaction through various measures like
conducting surveys and feedback systems.
 Facilities management prepares the various type of customer retention programs like
conducting a contest in which present your view about facility and comment on our
services etc.
 Maintaining a homely environment and emphasizes on emphatic relation with customer.
 Special emphasis are on quality services to be provided to the customer according to their
need, requirement, taste and preference etc.
 It also ensures the proper availability of material to customers and no shortage of
facilities(Samad, and Anand, 2016). For that proper examination is done of supply chain.
 It also ensures the safety and security for the customer like locker facilities, proper
guidelines are given to use any equipment or machines
1.4 Discuss the impact on facilities operations of employers and/or funding agencies.
Facilities operations should be undertaken in accordance to the statutory as well as legal
agreements in the cited firm. It should comply by the accepted procedures to operate as per the
standard norms. This is at the time of appointing a specialized facility manager with some
specific responsibilities that should involve the tasks related to look after the staff members,
customers as well as the undertaken operations of the quoted entity(Suzuki, and Oka, 2017). It
will also help in ensuring the pursuance of suitable constitutional as well as legal requirements
with no burden on the employers to face any lawful and legislative restraints and stresses. This
will also help the funding agencies to remain contented where they will not be required to handle
any illegal proceedings and the money can be expended on hotel related operations.
Besides this, the facilities operation will also assist in controlling the overall operations of the
enterprise along with a smooth flow of work.

Task 2
Covered in PPT
TASK 3
3.1 Develop and deploy effective systems for processing information and maintaining
communications.
Hotel operation included day to day interaction with their employees or staff . It is important
that system is effective for communication to each other . Hotel sectors used to give information
by walkies – talkie and other technical devices (Tsuchiya and Daino, Hitachi Ltd, 2015). It also
involves that other communicating devices like e- mail , telephonic and internet facilities that
helps to communicating each other . Management information system and process management
system helps to maintain communication that helps to manage information .it helps for the
sustainability for employees that have effective ways for Customer satisfaction . The control
system that could be installed within the hotel in order to provide the effective facilities
operations . Its is a process for the effective ways that helps for the development for the effective
organization . Hotels need to corrective ways that the controlled situation of the organization
equality for the corrective action on the organization . Performance management that need for
the effective ways to predestine thy services and outproduce under the laws .
3.2 the control systems required for effective facilities operations within an agreed context.
 Budgeting – effective budget plan in hotel that have requirement fulfill for it . This is the
ares where budget plan presenting to each and every section. It is development for
effective controlled on expenses and financial problems . It is effective fort hotel business
that controlled all the financial risk .
 Accounting and Auditing – Budget checked by the auditor so its object to controlled it.
Management and staff has to guide with different steps for adopt accounts that are
carried out (Artto and Peltokorpi, 2017). It has to be auditing that the particular effects
on the level for effective controlled on miscellaneous expenses. It helps for effective
ways that presenting the level for accountability of organization
 Purchasing & Sale – it is also controlled by the auditor and its reflects to customer that
adopt accounting . It helps to improves that sales by promoting and increases

profitability for hotel operates . It should be proper sales and controlled audit check list
process of practice on the proper manner
 O & M Procedures and controls – operation and management for facility controlled hel,ps
a;ll requirement that controlled over method of hotel . It effects for the corrective
information about for detective situation on controlled behavior of staff.
3.3 Discuss the systems needed by a facilities manager to support effective building
management.
 Fire Alarm System -it is helpful for if any situation on fire , on that time alarm will be
active with fire execution exit (Samad and Anand, 2016). This will controlled fire check
and evacuation programmers. It will take control over the fire that effective break at hotel
 Plumbing systems - this will helps to all types of plumbing attributes . It will keep take
water and other related process that operating thing is to be effective use . This wiil keep
water and other sanitary related process operating and working at the hotel facility at all
the time
 CCTV and monitoring system – this is essential for hotel and it will be improves security
system. Its role to track all the activity in hotel . It will also keep tracking on the working
of the various staff in the hotel. This would be selective process that have to process that
will keep track of all incident that are taking place at the hotel .
 Security and systems for observations – this would be effective for security and safety
system that are instated within the hotel. Responsibility of customer safety is to operation
management . It helps for the effective ways for the corrective advantage for effective
ways of finding solution
4.1 evaluate the quality and effectiveness of facilities operations.
 Setting the targets, objectives and the plans - quality for effectiveness that offsetting
objective is assailant for objectives that effective for the organization for different plans
for effective solutions (Suzuki and Oka, 2017).This will not required for any kind of
manual making system rather and it will have to process of checking on they various
faculty in the hotel
 Development of Vision, Mission - it is important that effective plans that changes in
different tracking system and it will have to auto mated process that helps for the
effective development . It helps helps for effective ways the controlled of automated

process . It is important for hotels vision and mission that have to corrective for the
information of development of organization .
 Training and development – this would be help for employees developments and training
process in hotel. It has to learner about to employee about their role and responsibility
for effective situation that development for the organization. This is helps for the team
member that they have to working with the corrective environment that have tro
appropriate of the hotel indenture .
4.2 Implement evaluation and review procedures to analyze the quality and effectiveness of
facilities operations.
 Review and evaluation of staff – its is essential that the effective training is important
for staff member in hotel . Employee's should appropriate significance for effective
mechanism and process could be done (Artto and Peltokorpi, 2017) Its responsibility
that develop program that have to appropriate section of the organization step . It helps
for the effective ways that creating facility operation management in the hotels service
and its staff members .
 Operation and management checklist - it helps to maintained the facially of operation
and management checklist . It helps for the effective ways for the corrective advantage
for the organization. It operates to maintaining of the market of the market structure that
helps for the hotels and effective services in the market .
CONCLUSION
From this report is included hotel in UK that provided included management and responsibilities
of the facilities manager for staff engaged that facilities for operation of the building , customer
using the facility and its impact on the regulation that will affect facilities operations .
Documentation required that will affects facility operation. There are various document required
for operational management UK government for effectively for the hotel .

REFERENCES
Books and journals :
Artto, K. and Peltokorpi, A., 2017. Managing business networks for value creation in facilities
and their external environments: A study on co-location. Facilities, 35(1/2), pp.99-115.
McAuley, B. and West, R., 2015. The Development of Key Performance Indicators to Monitor
Early Facilities Management Performance Through the Use of BIM Technologies in Public
Sector Projects.
Necci, R., and et..al 2014. Energy Efficiency and Reliability Solutions For Rail Operations and
Facilities (No. CT-2283-F-14-5).
Osei-Kyei, R. and Chan, A.P., 2017. Perceptions of stakeholders on the critical success factors
for operational management of public-private partnership projects. Facilities, 35(1/2),
pp.21-38.
Rodríguez-Molina, J.. and et..al 2016. A study on applicability of distributed energy generation,
storage and consumption within small scale facilities. Energies, 9(9), p.745.
Samad, M.A. and Anand, V., 2016. Inventory Simulation Model of a Lamp of Maintenance
Warehouse of Facilities Management Department at Southeast Missouri State University
Using Arena.
Suzuki, T. and Oka, T., 2017. Advancement in maintenance operation for managing various
types of failure and vastly ageing facilities. CIRED-Open Access Proceedings
Journal, 2017(1), pp.929-933.
Tsuchiya, K. and Daino, M., Hitachi Ltd, 2015. Method for detecting open-circuit faults in
electric power distribution system, and power distribution facilities management system.
U.S. Patent Application 14/419,482.