Facility Manager Role in Hotel Operations

This assignment delves into the crucial role of a facility manager within a hotel setting. It highlights their responsibilities in enhancing firm productivity, fostering positive customer relationships, and effectively managing resources for competitive advantage. The report also emphasizes the importance of environmental, health, and safety protocols implemented by facility managers in hotels, along with control systems essential for optimal facility operation.

Facilities Operations and
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Responsibilities of the facilities manager for staff engaged.............................................1
1.2 Responsibilities the facilities manager has for operational aspects of building...............2
1.3 Responsibilities the facilities manager has towards customers.......................................2
1.4 Affect on facilities operations of employers and/or funding agencies.............................3
TASK 2............................................................................................................................................4
Covered in PPT.......................................................................................................................4
TASK 3............................................................................................................................................4
3.1 Develop and deploy effective systems for processing information..................................4
3.2 Control systems required for effective facilities operations............................................4
3.3 Systems needed by a facilities manager to support effective building management.......5
4.1 Quality and effectiveness of facilities operations.............................................................5
4.2 Procedures to analyse the quality and effectiveness of facilities operations....................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7
.........................................................................................................................................................7

INTRODUCTION
Facilities operations means management of all people, assets and processes which are
needed for facility to design which is required. Under this consists daily operations of facility
and implement future improvements as well as maintenance. Facilities operations management is
strategic business area for quality running of operations and gain some sustainable benefit. This
given report is based on Holland Court Hotel. It provides facilities to visitors in all over the
world. Under this given report mention about the responsibilities of facilities manager for engage
staff in facilities operations (Campbell Jardine and McGlynn, 2016). Affect on the facilities
operations of employers and funding agencies will also be discuss in this mention report. Under
this assignment mention regarding safety, environment and health measures which should be
necessary executed through facility manager.
TASK 1
1.1 Responsibilities of the facilities manager for staff engaged
Facility management refers to professional management whose focus on effective and
efficient delivery of the support services for firm. Facilities management can views as
management with the facility operations.
Scope of facility management
Facility management refers to practice of coordinating physical workforce with work as
well as individuals of firm. IFMA (International Facility Management Association) determined
core competencies related to facility management given below:
 Environmental sustainability and stewardship
 Human factors
 Communication
 Maintainable and operations
Under this, facilities manager plays a necessary role to offer the expected services and products
to consumers of hotel. In Holland Court Hotel, there are more employees which work towards
the facilities operation (Gao and You, 2015). In addition to this, it is a responsibility of facility
manager to manage engaged employees for offering better facilities to customers.
Responsibilities of the facilities manager
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Smooth management and operations- Assure that Hotel should appoint capable and
qualified staff. In this, facilities manager make sure about operational, manpower and financial
budgets which are need to allocate at starting of year and according to placed manpower.
Training and development- IT is a main responsibility of facilities manager is to provide
training to employees on continuous basis with technical, operational and facilities training. It is
helpful in aware them regarding operating process (Grant, Wong and Trautrims, 2017).
Job description and role clarify- Manager clarify roles and responsibilities to employees
that what they need to perform according to their decided profiles. All employees should know
about their responsibilities and roles.
1.2 Responsibilities the facilities manager has for operational aspects of building
Facility manager is that individual which look towards different operations and activities
related to hotel. In control and monitor process, facility manager is responsible to its work. Some
responsibility of facility manager in context to operational aspect of building mention below:
Accessibility: In this, it is necessary for facility manager to assure about proper design of
building under which hotel operate its business operations. There is a requirement to use and
execute innovate technologies.
Maintenance and Repair: Facility manager is responsible towards focus on maintain all
accessories which used in hotel operations and all machinery and equipment's will be repair in
proper time period.
Mechanical and Electrical Systems: Under this, it is a responsibility of facility manager
to assure about use and availability of electricity system to reduce chances of any accidents. In
hotel building, fire extinguishers are necessary.
Refurbishment and Security: Facility manager should assure that damaged machineries
and goods replaced on time and arrange new (Gunasekaran, Irani and Papadopoulos, 2014). It is
responsibility of manager to take care security of employees which are working in Holland Court
hotel.
1.3 Responsibilities the facilities manager has towards customers
Facility manager is responsible towards manage and control operations of hotel. It make
sure that external and internal consumers are concerned with hotel remain fulfilled.
Responsibilities of facilities manager towards consumers given below:
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Information and advice monitoring sales- Under this, it need to assured that better
negotiation and deal offered to various consumers. In context to attract more consumers, hotel
provides many effective discounts and offers to them (Heizer, 2016). From this they can retain
towards firm for long time period.
Security and safety assurance- IT is necessary that Holland Court hotel should take care
about security and safety of consumers when they are in hotel. It is necessary that all these
should be done in proper manner.
Provide Customer care- It is a necessary factor for business of hotel. If hotel will not
provide effective customer service to people then they will not sustain for long period of time. It
should assure that Holland Court hotel provide 24*7 customer service to consumers to resolve
their any query and problems.
Customer needs and expectations- At the time of stay, Holland Court hotel should
provide better facilities and services to consumers. It is a responsibility of facility manager to
provide them better facilities from which their needs will be fulfilled.
1.4 Affect on facilities operations of employers and/or funding agencies
Under this facilities operations must carried out on the basis of legal and statutory
compliance. It is helpful in control all operations as well as services workflow which are taken
plan in hotel. Funding agencies and employers impact facilities operations of Holland Court
hotel. The funding agencies give financial support to organizations. Affect of facilities operations
of funding agencies and employers mention below:
Local authorities- Under this, it has been examined that if company will not pay any loan
on proper time then in this case local authorities can black list hotel (Hitt, Xu and Carnes, 2016).
It negatively affect on reputation of hotel.
Funding partnerships- Limber funding and action plan enables all functions which help
in run operations of Holland Court hotel can be regarded as effective approach which develop
positive affect on business development and productivity.
In this, it is necessary that facility manager should follow restrictions and regulations of
Holland Court hotel. Manager can not any kind of decision which irritate or create problems of
operational staff members of hotel and also hamper environment. In addition to this, this hotel
develop services and goods by using proper funds from any sources.
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TASK 2
Covered in PPT
TASK 3
3.1 Develop and deploy effective systems for processing information
Hotel operations include regular and day- to- day communication between staff,
consumers and management (Hugos, 2018). Communication and information system in service
firm is significant. Facilities operation manager needs sufficient data and information regarding
staff members and consumers of firm to motivate and monitor them. In addition to this, Holland
Court Hotel provide attractive package to consumers which prefer to them through gather
behavioural information to buyers. In this, company can monitor and handle staff members of
firm by gather effective information regarding societies, behaviours and cultures. This hotel use
better information technology to know about employees as well as consumers. Success of
company is based on better communication system. In Holland Court hotel, communication
system should be smooth which cover whole organisational network. If in case, communication
of firm will not be proper with employees and customers then in this case it can not get proper
information for perform business operations in better way. There is a requirement to this hotel to
develop better system to the process information as well as maintain interaction at workplace.
Better communication is helpful in increase productivity and goodwill of firm.
3.2 Control systems required for effective facilities operations
Under this, facilities manager require to create an effective control system in order to
operate staff members of firm. It should be acceptable through employees (Kerzner and Kerzner,
2017). With the help of this, hotel can examine quality and performance level of staff members.
It is difficult to develop better control system so they need to work hard. In addition to this,
control system what need to install with in hotel to give better facilities are:
Budgeting- Plans as well as budgets persisting to every area which need to developed. It
is a responsibility of manager to control all expenditures as well as financial aspects.
Buying and sales- There must be efficient checklist and sales audit on practices and
processes which are carried in firm. It will be control for measure practices, procedures and
processes that can run in operations of hotel.
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Auditing and Accounting- It is an area in which financials and budgets are checked
controlled and audited. Management and staff in hotel has guided on different process that need
to adopt in context of accounts and audits that need to be carried out.
3.3 Systems needed by a facilities manager to support effective building management
In this, facilities manager need to develop an effective control system for better
management in firm (Langabeer and Helton, 2015). It is essential that system should be
acceptable as well as effective to workers in order to manage and control them. Procedure of
building management, different systems are needed through facility manager given below:
Fire Alarm system- These are systems which take care about fire and any kind of
emergency problems which can be arise in building of hotel. It will be develop as fire check as
well as evacuation program which have proper control on fire that can develop negative impact
on business.
Plumbing systems- It is helpful in take care about steps and processes concerned with
plumbing features in Holland Court Hotel. It will keep water and sanitary process working and
operating at facility of hotel.
Systems and security for observation- It will comprise of safety and security systems as
well as mechanism which are installed in given hotel.
4.1 Quality and effectiveness of facilities operations
It is necessary to measure effectiveness of quality and operations of hotel. If
measurement related operation is unpleasant then productivity of firm will be reduced. This
organisation trying to maintain its quality of performance and services of staff members in a
proper manner (Mahadevan, 2015). Appropriate criteria to examine effectiveness and quality of
facility operations given below:
Setting objectives, plans and targets- It is helpful in monitor programs, tasks and
functions through which business can be run and changes can execute in an effective manner. It
is helpful in make improvement in effectiveness and quality. There is no need of any type of
manual tracking system rather than will have automated checking process.
Develop mission, standards and vision- Hotel need to formulate better mission,
standards and vision for different standards to provide proper direction to team in which they are
working.
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An effectiveness can be seen in manage and control business cost through systematic
anticipating as well as forecasting to carried out all business operations in various international
locations. With the help of advanced technology, quality of services and goods can be improved
in significant way.
4.2 Procedures to analyze the quality and effectiveness of facilities operations
Holland Court Hotel conduct its business in United Kingdom country. It is concern
regarding development of an organisation (Ravindran, 2016). Management of this hotel balances,
assigns and checks on continuous basis to facilitate the operation managers for aim of maintain
quality and result of operations.
For an example- Holland Court Hotel offers training and development to staff members
from this they they understand about their responsibilities, increase their skills and performance
level in an effective or significant manner.
This hotel makes consumers loyal and offers different offering in context to improve
performance level of workers. With the help of this, staff members will be loyal towards firm
and give better offering and rest to them in an effective way. Monitoring consumers and also
reviewing feedback to increase and facilitate operations of Holland Court Hotel. This hotel gives
feedback from consumers about the provide crevices and products to them in an effective
manner. It is helpful for firm to know about wrong process, weaknesses and loopholes so that it
can make correction in significant or systematic manner (Schwarz, Hall and Shibli, 2015).
Facility manager can compare performance or firm with outcomes against previous developed
aim of Holland Court Hotel.
CONCLUSION
It has been concluded from the above given report that facility manager focus on
increasing productivity of firm and also maintain positive relationship with consumers at market
place. Authority of Holland Court Hotel manage its resources as well as facilities in order to gain
some of the competitive advantage at market place. In this given report studied about
environmental, health and safety measures which should be executed through facility manager in
hotel. Control system needed for better operation facilities has been discussed under this mention
report.
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REFERENCES
Books & Journals
Campbell, J. D., Jardine, A. K. and McGlynn, J. eds., 2016. Asset management excellence:
optimizing equipment life-cycle decisions. CRC Press.
Gao, J. and You, F., 2015. Optimal design and operations of supply chain networks for water
management in shale gas production: MILFP model and algorithms for the water‐
energy nexus. AIChE Journal. 61(4). pp.1184-1208.
Grant, D. B., Wong, C. Y. and Trautrims, A., 2017. Sustainable logistics and supply chain
management: principles and practices for sustainable operations and management.
Kogan Page Publishers.
Gunasekaran, A., Irani, Z. and Papadopoulos, T., 2014. Modelling and analysis of sustainable
operations management: certain investigations for research and applications. Journal of
the Operational Research Society. 65(6). pp.806-823.
Heizer, J., 2016. Operations Management, 11/e. Pearson Education India.
Hitt, M. A., Xu, K. and Carnes, C. M., 2016. Resource based theory in operations management
research. Journal of Operations Management. 41. pp.77-94.
Hugos, M. H., 2018. Essentials of supply chain management. John Wiley & Sons.
Kerzner, H. and Kerzner, H. R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Langabeer, J. R. and Helton, J., 2015. Health care operations management. Jones & Bartlett
Publishers.
Mahadevan, B., 2015. Operations management: Theory and practice. Pearson Education India.
Ravindran, A. R. ed., 2016. Operations research and management science handbook. Crc Press.
Schwarz, E. C., Hall, S. A. and Shibli, S., 2015. Sport facility operations management: A global
perspective. Routledge.
Online
What Is a Facilities Operations Manager?, 2018. [Online]. Available through:
<http://work.chron.com/facilities-operations-manager-16153.html>./
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