Task 4: Quality Management and Performance

The provided document appears to be an assignment on quality management and its performance. It includes references from various books and journals that discuss the importance of quality management in organizations. The task involves reading and understanding these resources to complete a series of questions or tasks. This assignment is likely intended for students in a business or management course, focusing on the application of quality management principles to improve organizational performance.

RESEARCH PROJECT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Formulate and record possible research project outline specification..................................1
1.2 Factors contribute the process of research project specification...........................................2
1.3 Critically assessment all key references................................................................................3
1.4 Research project specifications.............................................................................................4
1.5 Appropriate process and plan for research project specifications.........................................4
TASK 2............................................................................................................................................5
2.1 Usage of resources to met with hypothesis and research questions......................................5
2.2 Proposed research investigation in accordance with specification and procedure................5
2.3 Record and collate relevant data which is appropriate..........................................................6
TASK 3............................................................................................................................................8
3.1 Use of suitable research evaluation method for examination...............................................8
3.2 Analysis and interpret results for determining original specifications..................................8
3.3 Make recommendation and further area for consideration.................................................17
TASK 4..........................................................................................................................................18
Covered in PPT.........................................................................................................................18
REFERENCES..............................................................................................................................19
.......................................................................................................................................................20

INTRODUCTION
Research project defines as most appropriate and necessary component where an
organisation examine whole merits as well as demerits in an effective manner. It is helpful for
delivering suitable results encouraging all practices in an effective manner. In this, quality
management is valuable factor in context to assure that goods as well as crevices which are
provided to consumers are consistent through nature (Anitha, 2014). This research project is
based on ASDA organisation. This firm provides effective quality of services and products to
consumers for satisfy their demands and needs. Generally, ASDA organisation used many tools
related to quality management in context to maximising productivity of business for
accomplishing aims and objectives with in a specific period of time. Better quality develop
positive impact in mind of consumers and increase productivity of an organisation in a
systematic manner. From this buyers will be loyal towards firm and also will be retain at market
place.
TASK 1
1.1 Formulate and record possible research project outline specification
Each research project is related with some of the certain outcome and advantage which
need to complied by a researcher in an effective manner. Under this, specification is required to
outline for accomplishing objectives as well as aims of business which assess to perform
effectively.
Topic: : “To identify an impact of Quality Management in context to increase organisation
productivity” . A case study on ASDA organisation.
Under this, research related activities are organised in context to increase productivity
and also quality of goods in an effective or systematic manner (Appelbaum, 2013). A business
firm have accomplish success in its business operations in United Kingdom. ASDA is a big size
organisation and it deals in retail sectors. This firm provide its goods as well as service sin all
over the world. This company increased its sales through establishing the quality related
measures for developing goods and also their outcomes in order to gaining consumer
satisfaction.
Aims: The aim of this project is “To identify an impact of Quality Management in context to
increase organisation productivity” . A case study on ASDA organisation.
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Objectives: There are many objectives which are developed for managing for evolution and
growth to assess in accomplishing objectives of business in an effective manner. Some of the
research objectives are given below as above:
 To examine components of quality management (Baird, Jia Hu and Reeve, 2011).
 To identify different quality tools which can increase efficiency of products.
 To determine an affect of quality tools in developing better performance of ASDA at
market place. Recommend some method by which ASDA company can attain competitive advantage at
market place.
Research Questions: These are based on research objectives which are concerned with
investigation tasks. Some research questions are given below:
Q1) What are main components of quality management?
Q2) What are different quality tools which can increase efficiency of products of ASDA?
Q3) What will be affect of quality tools in developing better performance of ASDA at
market place?
Q4) Which method by which ASDA company can attain competitive advantage at market
place?
1.2 Factors contribute the process of research project specification
Research process is scientific and systematic procedure which complex process and
include various factors which can help in maintaining project in successful manner (Bushra,
Ahmad and Naveed, 2011). ASDA firm provide its goods in many countries and its main focus
on satisfying needs of consumers in an effective manner. Under this some necessary points are
mention:
Introduction- It is necessary part of research project which discuss regarding main
components, other necessary elements and undertaking procedure. It includes topic, title, aims,
objectives etc. of research.
Literature Review- Under this, research is analysed through different perspectives of
different authors as well as writers.
Data Accumulation- Under this, different information and data is collect or evaluate
through this method. In this, process, data collection tools are used for gathering relevant
information (Epstein and Buhovac, 2014).
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Evaluation of Data- It is a necessary part which gives valid examination of relevant
information for doing comparison. It offers better contribution in achieving advantages.
Conclusion & recommendation- Under this, after doing all research there is a need to
provide conclusion for better outcome. In recommendation, suggest some necessary things which
firm need to modified.
1.3 Critically assessment all key references
Literature review is helpful in accomplish business objectives with meeting final results.
In this, researcher takes opinions and well as view points of different authors and writers. There
are different factors which are given below:
1) Components of quality management
According to Goetsch and Davis, 2014, quality management play vital role in every
business organization to maintain their performance level by delivering quality services to its
customers. By managing quality of offering products and services, firm easily enhance their
performance level at market place and at the same time also grab customers attention. In addition
of this, there are four components which help business organization to manage their quality of
the products and services which may leads in attaining positive results. All these are helps in
improving productivity level of the company at market place.
Quality improvement: This component consider as an important process which defines
effective ways to improve the quality of the process and product as well.
Quality control: It is a kind of system of maintaining and managing standard in producing
goods through testing sample of output against specification.
2) Different quality tools
Quality tools are helpful in maintaining quality of goods as well as services of an
organisation. Some of different tools of quality given below as above:
Six sigma- It is management strategy for rising operational performance of business
through elimination waste as well as variable. This tool is for improving process of quality
output through determining as well as eliminating defect causes.
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Just in time- It is inventory strategy in which organisations employ to enhance
effectiveness and also reduce waste through receiving products. Its main aim is to minimising
flow times in productions systems.
3) Affect of quality tools in developing better performance
On the basis of viewpoint of Gunday and et. al., 2011, it is stated that quality tools is
established through every business firm and they are also helpful in increase performance level
of business along with productivity. Quality is an effective factor as consumers which are using
good of ASDA firm. If quality of goods will be better quality then from this large number of
people will be attracted towards from and productivity will be enhanced in proper manner.
According to Hung and et. al., 2011, it is concluded that quality factors outcomes in developing
strong image at the market place. At market place competition is very high so there is a
requirement to ASDA firm manufacture better quality of goods for gaining competitive
advantage.
1.4 Research project specifications
A specification of a research project include different objectives as well as aims to
present report in an effective manner which consist hypothesis creation. Under this, hypothesis
statements will structures in proper manner for getting effective outcomes. An organisation an be
create its nature by structuring some specification in better manner. It is regarded as most
necessary components which help in implementation (Kallunki, Laitinen and Silvola, 2011). In
this, scope is not wide as management of ASDA relay over an assessment for structuring main
components.
There are different aims which formed in research grounds to prepare for examining
better results. It involve research question which provides support by preparing questionnaire for
getting better outcomes.
1.5 Appropriate process and plan for research project specifications
Gantt chart refers to graphical representation of whole activities for achieving different
jobs in set time period. Through this it is helpful in accomplishing aims of firm while guiding
staff members towards assigned work fro achieving set goals. The main useful tool which used
through an investigator for achieving company objectives in set time period. In addition to this, it
is interpreted that procedure as well as marketing plan is effective for an investigator because it
is helpful for other people to take corrective decision regarding firm.
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TASK 2
2.1 Usage of resources to met with hypothesis and research questions
An accumulation of requirement of data adopt different useful methods like for an
instance primary and secondary and these both methods of data collection are helpful in
minimizing exchange of any losses (López-Nicolá and Meroño-Cerdán, 2011). On the basis of
survey report, it has been examined that business firms should be focus on raising all marketing
techniques in context to increase its sales. With the help of this firm can get better results and its
productivity will also be enhanced in better manner. In primary method of data collection, firm
use different techniques such as observation, questionnaire, surveys, personal interview etc. For
doing research, an investigator use new data or information. On the other hand in second data,
researcher gets information from books, journals, libraries etc.
2.2 Proposed research investigation in accordance with specification and procedure
This research project accumulate different techniques which can be helpful in
accomplishing most effective outcomes. Under this firm used to grab data or information for
motive of taking necessary decision in business. Research methodology part involves research
publication, surveys, interviews, questionnaire etc. which researcher assess to accumulate data in
this research project. Under this, some elements of research methodologies given below:
Type of Investigation: There are many research which use to utilise project. In this, an
investigator optimise kinds of research in an effective manner to accomplish business objectives.
Generally, there are two different kinds of research methods quantitative and qualitative (Parast,
2011). In Qualitative method data is measured in terms of quality and in quantitative method,
research used the statistical data for main purpose. But in this research, investigator use
qualitative method for doing research in detailed manner.
Research Design: Under this includes whole research design pattern as well as
organising project in better manner. It includes data accumulation techniques, cost required,
methods, activities and completion time. Under this, there are different kinds of research design
nut under this report researcher used descriptive method.
Research Philosophy: It refers to nature, source and development which assess in
generating better knowledge. With the help of this philosophy, an investigator can measure as
well as track data in effective way. Under this, there are two different research methodology and
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these are interpretativism and positivism. Interpretativism method is examining as well as
determining effective research method and on the other hand descriptive methods is helpful in
gather data. So in this research, an investigator used descriptive method of research.
Data Sampling: This technique is used through researcher for collect data from people.
In this, an investigator select 40 respondents for gathering relevant and accurate data and also
know their opinions in better manner (Rasula, Vuksic and Stemberger, 2012).
Data Analysis: It is an inspection and data analysis which has been gathered through
investigator. There is an option to researcher to gather secondary or primary data. The primary
data consist surveys, questionnaire, observation etc. So, there is primary method select through
researcher.
Ethical Consideration: It is necessary research part and under this, there are many issues
faced through research related to funds and time. An investigator come across different
conditions when it gather personal data from people. It is necessary that data should be
confidential and should not be hurt feelings of any person.
2.3 Record and collate relevant data which is appropriate
QUESTIONNAIRE
Name:
Age:
Occupation:
Q1) What are main components of quality management which ASDA firm should used?
 Continuous improvement
 Consumer focus
 Employee participation
Q2) According to your point of view, on which element of ASDA needs to work?
 Cost
 Quality of products.
 Employee training
Q3) Is effective quality helpful in providing competitive advantage to business of ASDA firm?
 Yes
 No
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Q4) What will be advantages of using better quality goods through ASDA business firm?
 Attract large number consumers.
 Increasing sales
 Enhancing profitability
Q5) Are you satisfied from services as well as products of ASDA organisation?
 Yes
 No
Q6) What are the main components of quality management?
 Quality improvement
 Quality control
 Quality assurance
Q7) Is quality valuable factor for increasing performance of ASADA company?
 Agree
 Disagree
Q8) What are different quality tools which can increase efficiency of products?
 Six sigma
 Total quality management
 Just in time
Q9) Is quality main factors from which firm can increase its reputation?
 Yes
 No
Q10) Recommend some method by which ASDA company can attain competitive advantage at
market place.
TASK 3
3.1 Use of suitable research evaluation method for examination
It is very fundamental for conducing research report by executing adopting suitable
techniques of an investigation in context to assess. There are many different kinds of research
evaluation which require to include as well as execute in a framework to accomplish outcomes,
there are two kinds of evaluation method which can optimised and these are formative and
summative assessment.
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Formative assessment- Under this, research assess in proper investigation in an effective
manner. It is helpful in understanding upcoming results which helps in shaping for attaining
better results.
Summative assessment- Main aim of this assessment is to negate that there are different
instruction emerge as well as determine different nature of project.
These two methods are very effective and also utilized research evaluation method. It is
necessary for researcher to identify most effective approach for controlling as well as managing
these components in an effective manner (Talib, Rahman and Qureshi, 2011). Under this
research use formative nature for the purpose of systematic evaluation and also attain better
results.
3.2 Analysis and interpret results for determining original specifications
THEME 1: Main components of quality management
Q1) What are main components of quality
management which ASDA firm should
used?
Frequency
Continuous improvement 18
Consumer focus 13
Employee participation 9
8

Continuous improvement
Consumer focus
Employee participation
0
2
4
6
8
10
12
14
16
18
Column B
Interpretation: According to graph, there are 18 people which are said that firm need to use
continuous improvement of quality and there are 13 respondent which said that customers focus
is major element. But according to 9 people employee participation is more effective.
THEME 2: Element of ASDA needs to work
Q2) According to your point of view, on
which element of ASDA needs to work?
Frequency
Cost 15
Quality of products 12
Employee training 13
9

10
Cost Quality of products Employee training
0
2
4
6
8
10
12
14
16
Column B

Interpretation: There are 15 respondent which said that ASDA should maintain its cost and
offering its goods on reasonable cost but there are 12 respondents which said that if quality of
goods will be better then it will provide competitive advantage to company.
THEME 3: Effective quality helpful in providing competitive advantage
Q3) Is effective quality helpful in providing
competitive advantage to business of ASDA
firm?
Frequency
Yes 28
No 12
11
Yes
No

Interpretation: According to graph, there are 28 people which are agree that better quality is
helpful in getting competitive advantage to business but there are 12 respondents which are not
agree with this option.
THEME 4: Advantages of using better quality goods
Q4) What will be advantages of using better
quality goods through ASDA business firm?
Frequency
Attract large number consumers 15
Increasing sales 12
Enhancing profitability 13
12
Attract large number
consumers
Increasing sales
Enhancing profitability

Interpretation: If quality of products will be better then productivity if company will be
increased. According to 15 respondents, quality products are helpful in attract large number of
customers and there are 12 people which said that according to this sales will be increased.
THEME 5: Satisfied from services as well as products
Q5) Are you satisfied from services as well
as products of ASDA organisation?
Frequency
Yes 25
No 15
13
Yes No
0
5
10
15
20
25
30
Column B

Interpretation: Among 40, there are 25 people which are satisfied from products and service of
ASDA but 15 respondents are not agreed with this statement.
THEME 6: Main components of quality management
Q6) What are the main components of
quality management?
Frequency
Quality improvement 15
Quality control 18
Quality assurance 7
14
Quality improvement
Quality control
Quality assurance

Interpretation: From 40 respondents, there are 15 and according to them quality improvement
is main component of quality management but there are also 18 people which said that quality
control is a beneficial component. On the basis of 7 people, quality assurance is more effective as
comparison to these.
THEME 7: Quality valuable factor for increasing performance
Q7) Is quality valuable factor for increasing
performance of ASADA company?
Frequency
Agree 22
Disagree 18
Agree Disagree
0
5
10
15
20
25
Column B
Interpretation: ASDA firm provides better quality of services as well as products to company
so that needs of consumers will be fulfilled. In this, according to 22 respondents quality factor is
valuable for enhancing performance level of ASDA organisation but there are 18 people which
are disagree with this.
THEME 8: Different quality tools
Q8) What are different quality tools which
can increase efficiency of products?
Frequency
15

Six sigma 14
Total quality management 16
Just in time 10
Six sigma Total quality management Just in time
0
2
4
6
8
10
12
14
16
Column B
Interpretation: There are various tools of quality for increasing effectiveness of goods. Every
firm used different quality tools to make improvement in its goods and satisfy needs of
consumers in an effective manner. Under this, according to 14 respondents its has been stated
that six sigma is better quality tool but there are 16 people which said that total quality
management is better as comparison to the six sigma.
THEME 9: Main factors of quality
Q9) Is quality main factors from which firm
can increase its reputation?
Frequency
Yes 28
No 12
16

Interpretation: In this quality is a main factor which can increase performance, reputation and
also productivity of an organisation. It is the duty of manager to focus on producing better
quality of products in an effective manner. There are 28 respondents which said that quality is a
necessary factor but according to 12 respondents firm should focus on some other components in
an effective manner.
3.3 Make recommendation and further area for consideration
Conclusion
It has been concluded from above given report that ingratiation should use better
measures for make improvement in its goods and also focus on quality of products. For
improving quality of goods, firm use different tools and also make continuous improvement. The
effective quality develops positive impact in mind of consumers and also retain them at market
place for long period of time.
Recommendations
Under this, there is a need to ASDA organisation to focus on offering effective quality of
goods to every person for increase productivity and gain more profit. ASDA firm should adopt
effective quality measures in firm in context to fulfil needs of consumers.
17
Yes No
0
5
10
15
20
25
30
Column B

TASK 4
Covered in PPT
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REFERENCES
Books & Journals
Anitha, J., 2014. Determinants of employee engagement and their impact on employee
performance. International journal of productivity and performance management.
Appelbaum, E., 2013. The impact of new forms of work organization on workers. Work and
Employment in the High Performance Workplace. 120.
Baird, K., Jia Hu, K. and Reeve, R., 2011. The relationships between organizational culture, total
quality management practices and operational performance. International Journal of
Operations & Production Management. 31(7). pp.789-814.
Bushra, F., Ahmad, U. and Naveed, A., 2011. Effect of transformational leadership on
employees' job satisfaction and organizational commitment in banking sector of Lahore
(Pakistan). International journal of Business and Social science. 2(18).
Epstein, M. J. and Buhovac, A. R., 2014. Making sustainability work: Best practices in
managing and measuring corporate social, environmental, and economic impacts.
Berrett-Koehler Publishers.
Goetsch, D. L. and Davis, S. B., 2014. Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Gunday, G. and et. al., 2011. Effects of innovation types on firm performance. International
Journal of production economics. 133(2). pp.662-676.
Hung, R.Y.Y. and et. al., 2011. Impact of TQM and organizational learning on innovation
performance in the high-tech industry. International business review. 20(2). pp.213-
225.
Kallunki, J.P., Laitinen, E.K. and Silvola, H., 2011. Impact of enterprise resource planning
systems on management control systems and firm performance. International Journal of
Accounting Information Systems. 12(1). pp.20-39.
López-Nicolás, C. and Meroño-Cerdán, Á. L., 2011. Strategic knowledge management,
innovation and performance. International journal of information management. 31(6).
pp.502-509.
Parast, M.M., 2011. The effect of Six Sigma projects on innovation and firm performance.
International Journal of Project Management. 29(1). pp.45-55.
Rasula, J., Vuksic, V. B. and Stemberger, M. I., 2012. The impact of knowledge management on
organisational performance. Economic and Business Review for Central and South-
Eastern Europe. 14(2). p.147.
Talib, F., Rahman, Z. and Qureshi, M. N., 2011. Analysis of interaction among the barriers to
total quality management implementation using interpretive structural modelling
approach. Benchmarking: An International Journal .18(4). pp.563-587.
Online
Quality management, 2018. [Online]. Available through:
<https://www.investopedia.com/terms/q/quality-management.asp>./
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