Comparison of Management Styles and Leadership Characteristics in Local Hotel

This report compares different management styles and leadership characteristics in Local Hotel. It also evaluates the communication process and analyzes the organizational culture and change in the selected business.

THE DEVELPOING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Comparison of different management styles....................................................................1
1.2 Various leadership characteristics....................................................................................2
1.3 Evaluation of communication process in Local Hotel ....................................................3
1.4 Analysing the organisational culture and change in selected business............................4
TASK 2............................................................................................................................................6
2.1, 2.2 and 2.3 is covered in PPT..........................................................................................6
TASK 3 ...........................................................................................................................................6
3.1 Lead and motivate a team so as to achieve goals or objectives........................................6
3.2 Justification of managerial decisions................................................................................7
TASK 4............................................................................................................................................7
4.1 Managerial decision and personal skills will support career development......................7
4.2 Review of career and personal development needs..........................................................8
CONCLUSION................................................................................................................................9
REFERENCES................................................................................................................................9

INTRODUCTION
The developing manager is said to be a person who manages all the task and maintains a
healthy relation with workers (Beratarrechea and et. al., 2014). Thus, they ensure that employees
understand the work and their role respectively in the first step. Basically they coordinate with
the staff so that a good environment in maintained at workplace. Local Hotel is one of the local
hotel in United Kingdom and is providing services and facilities to their guests. In this report,
comparison between different management style along with the leadership characteristics is done
so as to know the effectiveness of their role in an organisation. Other than this, what kind of
communication process which has been adopted by the company is mentioned in this
assignment. SWOT analysis is also mentioned in this report in order to obtain the objectives and
motivate the team in forward direction. Lastly, the review of career and personal development
needs is included in this report.
TASK 1
1.1 Comparison of different management styles
A developing manager can be said as a linking bridge between all employees and
superiors and they perform the task effectively. There are many management styles which any
organisation adopt in order to work properly, by applying this companies gains maximum
benefits and because of which a growth in sales and productivity can be seen (Cheung and et. al.,
2014). The prime role of managers is to recruit employees so that they can help the organisation
in gaining superior position. Management refers to art of getting things which are done through
others in order to get the work done. There are so many theories mentioned which helps to gain
the sustainable development in an organisation. Some of them are mentioned below:
Classical theory: This is known as the old school of management theories and was
developed during Industrial Revolution. It came into being in order to perform and manage the
task appropriately. Further many scholars had given their view points and they are as follows:
Frederick Taylor: “Father of scientific management” was the tag given to him because he
manages to increase the duration of work time and decreases the number of workers by
explaining the correct use of tools and technologies. As a result this theory helps an organization
in making their own principles.
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Henry Gantt: He was the one who developed Gantt Chart, and this graph assist a
company in making a proper plan so as to measure the effectiveness of the same in very stage of
production. Thus, this is widely in use in planning and controlling tools (Cozolino, 2014).
System Approach: Management of Local Hotel is using this approach so as to determine
the elements through which the organisation can increase its profitability. Managers of this
company is dividing the task in such a manner that it is bifurcate equally between employees. As
the organisation is going through its losses so superiors are trying to motivate their workers so
that they can achieve the set targets in given specific time. Local Hotel is adopting various
changes in order to sustain their position for longer period of time.
Contingency Approach: It is used by a company so as to make changes according to the
current market situation, and this is considered as dynamic in nature thus, it is required that
managers of Local Hotel is identifying and evaluating the outcomes properly (Crawford, 2014).
Comparison of London Kings and Kip Hotel
This will help the researcher to know about different management style used by both the
companies.
Local Hotel Another Local Hotel
 Manager of Local Hotel is using
different management styles according
to the market situations. As the
company is going through losses thus,
manager is utilising system approach
and this will help the organisation in
making new policies and strategies
respectively.
 This is assisting the employees to work
more effectively and in a systematic
manner.
 Whereas Kip Hotel is using
Contingency approach which is aiding
them in performing according to the
current market situation.
 For this, company takes reviews and
feedbacks form their customers so that
they can work as per the needs and
wants of consumers.
System approach to management: This approach helps an organisation or different
management in interacting with each other effectively. This factor helps a company in operating
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their business in a systematic manner along with its sub-system in totality. Therefore, system
approach consist of dependent elements that assist an organisation in performing task unitary.
Therefore, in context with London Kings, manger of this company are using this
approach for interacting with employees and explaining them about the task they have to
perform. Thus, they are helping them in managing the task in an effective manner.
1.2 Various leadership characteristics
Leader is said to be the one who lead the team form front and along with this perform
his/her work with responsibility (Daley and et. al., 2016). The main role of leaders is to guide
their team members so that they can attain the set targets and goals in a better way. For this, they
are using different strategies as per the circumstances. Thus, they encourage their employees in
such a way that workers push their limits and give best efforts in completing the task.
Autocratic Style: This is an aggressive form of management style and it is used when
managers want a better result as compared to previous performance. Thus, superiors just
command their fellow workers and have a strong control over their decision. It is also known as
authoritarian leadership style but is good when the company needs maximum profit in given
period of time.
Democratic Style: This is a kind of style that most of the organisation adopt as it gives
equal opportunities to members where they can share their views and ideas which company can
use for the betterment of the company. Thus, it helps a firm in performing their task in a free
flow. For example: In context with company that is taken in this assignment, they are using this
this kind of style in order to maintain and a discipline in their organisation. Under this, they
managers mainly gives command to workers so that entire task is accomplished in speculated
time frame.
Laissez – Faire: This is some what same as democratic leadership style, they provide
equal opportunity to all the members present in the group but it can be applicable in some of the
situation. Thus, it helps an organisation in knowing own strength and weaknesses (Derwik,
Hellström and Karlsson, 2016). For example: managers who are following this kind of method
give total freedom to work according to their choices and preferences. This is very effective in
terms of applying innovative ideas for gaining maximum profits and appropriate growth.
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Action – Oriented: This kind of leadership style is helpful for small and medium size
business organisation because it provides a strong sense of immediacy to the leader. Thus, it is
used in the field of sports, army, firefighters where leaders have to lead the team form front. For
example: this kind of leadership is applicable when managers wants to attain set targets in
specific time frame. In this leaders plays an important role as they guide them in obtaining
objectives. Thus, in context with company, leader is giving command to perform the task, such
as if a conferences is going to be held in the organisation than leaders can give order to its
employees for the same.
Staff motivation: This is an important factor for motivating employees so that they can
work with full enthusiasm. For this, managers perform certain activities and training programs in
which employees can actively participate and learn new things. But sometimes staff motivation
can be problematic for small business. It is being found that leaders needs to have many
developing characteristics. A food leader always try to motivate their subordinates so that they
can work with full of enthusiasm. With the help of this, they can easily start hitting their own
targets. Training programmes where a leader can show how work in smart sense can be helpful
for employees to improve their skills and start working with keeping an aim of attaining targets
right on time.
Conflict resolution: As Local Hotel , is a big organisation and they are operating their
business in different areas so there is a great possibility of conflicts. For example: superiors of
this company are taking feedbacks and reviews if they are having any kind of problem working
in the organisation. As compared to other firms, Lion Kings Hotel is relatively giving better
services to its employees. Leaders of Local Hotel needs to keep on looking into different aspects
like resolve all the problems which has been faced by the employees. Through this, many
benefits can easily be gained right on time. Failure into this, may lead Local hotel to go through
various complex problems where employee turnover can become high.
Local Hotel is presently going through a bad phase of its business operations, leaders of
this organisation is using democratic and action oriented style of leadership according to the
situations and circumstances and gradually it is helping Local Hotel in obtaining the previous
position in market area.
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1.3 Evaluation of communication process in Local Hotel
Communication is one of basic medium that is required in order to interact with various
people and enterprise. Therefore, a strong command over this is required for gaining competitive
advancement. On this basis Local Hotel is hiring a large number of candidates so that they can
give their efforts in completing the task. Some of the communication process is given below that
is assisting an organisation in performing in a better way (Ellis and Abbott, 2014).
Verbal: This is the form of communication that is done by using sounds and language
thus, it is the most basic process of interacting with each other. It is a two way conversation in
which there is a sender and a receiver on the other end. Thus, through this the information is
conveyed in a better way.
Written: This is a formal kind of communication, thus, it is required that an individual is
having effective writing skills. Local Hotel is using this method in order to give reply of their
mails, letters and queries. For this, they have build a separate department who help their
customers in resolving their problems.
Non – Verbal: Under this, they uses body language in motivating their employees for
example: eye to eye contact, hand shake etc., managers of Local Hotel is using it to motivate
their workers and appraising them so that they can perform their work effectively (Hunt and
Weintraub, 2016).
Barriers of communication:
Many organisation faces one or another problems and communication barrier is one of
them and this can happen due to certain reasons which are given below:
Language barrier: This is the common problem that every organisation deal with so it is
mandatory that company uses proper tools and techniques in proper interaction.
Psychological barrier: Under this, personal worries and stress is considered because this
may hinder the performance of an individual.
Physical barrier: In this, geographical and environmental conditions are considered.
Hence, it is important that a adequate workplace is provided to their employees so that they can
work effectively.
Attitudinal barrier: This kind of behaviour can lead to conflict between individuals and
because of which poor management can be seen (Islam and et. al., 2015).
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Thus, all these factors that are mentioned above is helping Local Hotel is giving better
services and facilities to their clients and this is assisting them in gaining set targets and
objectives in specific time frame.
Henceforth, company is using all points that are mentioned above for having effective
communication and these are helping them in operating their business in a proper manner. Thus,
it can be evaluated that if company doesn't establish an appropriate communication than
company can face problems in executing the task.
1.4 Analysing the organisational culture and change in selected business
Organisational culture consider all the values and behaviour which is required to run a
business in a proper manner. Thus, it encompasses principles, product, market situation,
strategies and many more.
Factors that helps in shaping structural decision taken:
Scale: The business who are running their operations at larger scales are mostly benefited
by the economies of scale. If there are complexity in managing all the people of the economy
with the basic necessities of life then there is need for ensuring more structured organisational
design in order to achieve higher and efficient economy of scales (Kallas, 2014).
Technology: Under this, the organisation utilises all the latest tools and machineries in
order to get maximum benefits. Local Hotel has implemented recent techniques in their hotel
which is enabling them in giving better services and facilities to their clients and giving
competitive advantages.
Environmental: Local Hotel 's have to understand the modern scenario in hospitality and
for this, they are taking various inputs from external environment. Thus, all these operation is
helping the company in giving better results.
Strategy: By making proper plan of action the organisation can gain success, in order to
achieve maximum profits Local Hotel is making changes in their business process so that they
can sustain in the market for longer period of time.
There are basically eight types of organisational structure by Local Hotel is opting some
of them in operating their business and they are as follows:
Line organisational Structure: This kind of structure helps an organisation in having
vertical relationship between employees and subordinates. Superiors provides guidelines to
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workers and advice them in performing the task and this is done in specialised areas for example:
controlling of the quality, production department (Le Roux, 2016).
Divisional Organisational Structure: Under this, the work is divided on the basis of
different sectors according to the capabilities and level of performance. It can be classified into
project, geographical territory, product etc.,
Types of change:
Directional: Because of the increase in competitive nature in market environment this
kind of change plays an important role. Along with this, it includes factors like policies, pricing
structure and taxation process. Thus, directional change help organisation in implementing
strategies according to the circumstances.
Fundamental change: This helps company in redefining vision and mission so that they
can have an ideas of what task they want to achieve. Thus, it is helpful while volatile situations
in business environment.
Local Hotel is using all the above mentioned organisational structure but apart from this
they have applied hierarchical structure for assigning the resources and gathering the data related
to the growth from delegated authority. By this kind of approach a decency is maintained
between employees and superiors and because of this they are providing better services and
facilities to their guests. Other than this organisational culture is helping them in targeting and
attracting more and more customers. Through this a healthy and supportive environment is
provided along with this they are making rules and regulations according to the current market
situations (McKinney, Evans and McKay, 2016).
Types of organisation structure and culture hotel:
Divisional, functional, matrix and flat are various organisation structure. These are
different kinds of structure which are used by management to distribute members and formulate
team to conduct business activities effectively. In Local hotel, divisional and functional
organisation structure is followed by company to manage resources and deliver quality services
to customers.
Organisation culture is aspect which comprises values, attitude and beliefs which defines
working environment provided by management to employees for making them conduct function
effectively. In Local Hotel, top personnel require to provide appropriate conditions to staff and
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take care that clients get adequate culture in hotel which directly affect on reputation and image
of hotelin eye of guests.
TASK 2
2.1, 2.2 and 2.3 is covered in PPT
TASK 3
3.1 Lead and motivate a team so as to achieve goals or objectives
The prime role f managers is to organise all the activities in a proper way so that all the
goals are attained in a proper manner. Basically, they helps in planning, staffing and managing
the work. Other than this, they assist the organisation in conducting various training programmes
from which employees can enhance their existing skills (Miceski and Tashkov, 2017). Thus,
managers of London King Hotel are motivating their team members so as to achieve the targets
in specific time period.
London King Hotel is established in local level and is providing better services and
facilities to their customers. For achieving better position the company is providing various
schemes and offers which guest can avail according to the preferences. For regular consumers
organisation is giving benefits along with services. According to the given scenario London King
Hotel had to conduct a business event for 40 managers and to conduct the task it is important that
a proper coordination is maintained.
Some role of manager that is required for team building is mentioned below:
Establishing better communication: in order to run a business in an effective manner it
is required that superiors have a good interaction with their employees so that managers can
know about the problems which workers are facing in conducting the activities. Thus, managers
of London King Hotel can help their employees in doing the same (Murtagh and et. al., 2014).
Lead and motivate the team: Under this, head of the hotel is guiding their employees in
order to perform the task in an appropriate manner so that they can fulfil the needs and wants of
their guests effectively. Other than this, managers are using suitable tools and techniques in
giving better outcomes.
Therefore, the manager is using various methods in coordinating with their employees,
proper communication is maintained and it is enabling them in conveying their message properly
to subordinates.
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Henceforth, communication plays an important role in establishing mutual understanding
between employees and subordinates. Some of the points are explained below so as to
understand it in an effective manner.
Body language: Communication whether verbal or non-verbal helps a person in
improving their body language by enhancing their confidence. Thus, it can be said that body
language shows confidence and other traits of an individual in an organisation.
Therefore, helps the organisation in accomplishing set targets in speculated time frame as
through this all message can be delivered in a better manner. Along with this, it decreases
number of conflicts amongst employees and subordinates.
Along with this, communication is used by superiors in order to motivate their employees
so that they can work with appropriate guidance. For motivating its workers most of the
company give them bonuses, performance appraisal and many more who are doing best in their
work.
3.2 Justification of managerial decisions
Managers are considered as one of the essential element for a company, as they a lot the
task according to the capabilities so that the outcome of the task is appropriate. Apart form this,
they control all the factor that may hamper the business operations. Decision-making is the prime
work which manager perform and for this they consider elements that can provide them
maximum benefits (Pegram and et. al., 2014).
Other than this, Superior assist the organisation in making proper plan of action which
they can follow in obtaining their set goals and objectives. In order to make a healthy relation
with customers they are performing certain activities which are mentioned below:
Feedbacks: London King Hotel is taking reviews and feedbacks from their customers
and employees as well so that they can give better services and facilities properly according to
the needs and wants of guests. This is assisting them in gaining customer satisfaction and loyalty
together.
Setting up Mission and Vision: Company is working as per the current market situation
in which they are setting goals through which they can obtain their mission and vision as well.
This will gradually increasing their sales and profitability (Scala, Mota and Delahaye, 2016).
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Healthy environment: It is essential for managers of London King Hotel to provide a
better workplace to their employees so that can work effectively in order to achieve the targets
and set goals effectively.
Excellent services and facilities: By applying appropriate tools and techniques, company
is able to provide excellent quality of services to their guest. This is helping them in increasing
their brand image in front of their guests. Thus, most of the customers are booking their rooms as
they are giving better facilities as compared to others at a very reasonable rates.
From all the points that are mentioned above managers are able to achieve their goals
and objectives on speculated time frame as they are guiding employees in such a manner that
they are becoming more eligible in performing the task. They are conducting meetings on a
regular basis so that a transparency is maintained between all employees and subordinates.
Improve customer service and products: Decision of managers help in improving
services provided to customers as well. This can be improved by determining five major gaps
that are- First is to evaluate difference between expectation of consumers and management's
perceptions in the same. Second step entails with determining gap occur due to different
perception of managers with providing service quality to people. Third gap shows variation
between produce manufacturing and delivering at marketplace. Other than this, fourth gap can be
happened due to lack of communication with consumers which raise wrong perception in their
minds about a product. On the other hand, the last gap in same process actual gap between
expected and obtained service where company fails to fulfil expectancy of customers. Thus, if
managers make proper decision in business like which kind of gap has occurred then it will help
in improving customer service.
Solving existing problems and empowering staff: After analysing major defects in
products, managers' decision aid others in evaluating what kind of measures they are needed to
take so that the same will reduce on time.
TASK 4
4.1 Managerial decision and personal skills will support career development
To obtain a better position and gaining maximum profit it is necessary that an individual
is enhancing the personal skills this assist the person in making decision. Local Hotel is utilising
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various strategies in obtaining better position (Schaper, 2016). Further some of the key elements
is mentioned below that is required for managerial activities and they are as follow:
Communication skills: This will assist me in conveying the message in an appropriate
manner so that every member of the company can be clear about the task which they have to
perform. This help me in maintaining a good relation with all the employees and clients as well.
Time management: As I am the manager of this organisation so, skill of time
management is very important for me it enable me in completing the work in given time frame.
Leadership: Its my prime role to lead every body in an organisation and for this I am
guiding my employees so that they can follow appropriate path in achieving the set targets and
goals (Tabrizi, J. S. and et. al., 2016).
Delegating and coordinating- For implementing any kind of changes it crucial that
managers to conduct meeting on a regular basis
Planning and strategy making- In order to run business in an effective manner it is
crucial that proper planning is being done so as to guide employees for performing the task better
manner.
4.2 Review of career and personal development needs
Goals Current
Experience
Target
Experience
Opportunities/
development
Place where
things can be
judged
Period of
time
Proofs
Communic
ation
related
skills
From the past
experience I
have gained
ample
amount of
knowledge
for example:
while talking
to seniors it is
necessary to
maintain a
I should
make sure
that bad
behaviour is
eliminated
and not
repeated.
Conversation
with
maximum
people will
enhance my
performance.
Taking
proper
feedbacks
will asisit me
in knowing
my pros and
cons.
30 days Attendin
g
seminars
and
worksho
ps in
increasin
g my
knowled
ge.
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decorum.
Learning
related
skills
For
increassing
my
knowledge I
am reading
books and
going
through
internet.
Form past
experiene I
have learned
that reading
lot many
books can
enhance the
skills and
knowledge.
Interaction
with superiors
and scholars
will increase
the
knowledge.
Performance
can be judged
by superiors
and proper
feedbacks can
be taken.
25 days Talking
with
educated
person is
helping
me out
for the
same.
CONCLUSION
From the above report it can be concluded that, manager is required by companies in
order to conduct the business operations smoothly. They assist the organisation in obtaining the
goals and objectives on specific period of time. For this, superiors are making various strategies
in obtaining the better position for longer duration.
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Communication Process Model: Understanding how to master the process of communication.
2016. [Online]. Available through:
<http://www.educational-business-articles.com/communication-process-model/>.
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