Enhancing Healthcare Services through Various Models and Theories

The provided references are a mix of books and research articles from various fields related to health care, including nursing, finance, economics, biomedical informatics, strategic management, and qualitative research. The authors discuss topics such as designing healthy places, professional communication skills for nurses, economic evaluation methods, local opinion leaders, hospital nurses' job satisfaction, geriatric care environments, and the global prevalence of dementia. The references also touch on issues like patient data collection in health care institutions, standardized protocols, and hospital surfaces in the transmission of emerging pathogens.

Health Care Environment

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Role of healthcare manager in achieving effectiveness and efficiency service delivery in
Seven king residential home cares residential care home...........................................................1
Analyse the perspectives of stakeholders in health and social care regarding quality................4
The DEEPEST analysis of Seven king residential home cares residential care home..............6
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Health care is the second fastest growing sector in UK and the main reason behind this is
nowadays people put their main consecration on their health .They want to leave happy and safe
life so it is important for them to take care about their health. Health care environment is a part of
which is an important attribute which creates a positive relationship between the environment
and human health. On the other hand it is also good for ecosystem because it reduces the harmful
effect of on environment and safe save the life of people by spreading the awareness (Swayne
and Ginter, 2012). The health care environment deals with physiological affectseffects on health
and direct pathological affecteffect of various chemicals. The health care environment provides
an information about disease, treatment and the positive and negative impact on human body
(Vardaman and et.al., 2012). For better development in environment, government time to time
change theirintroduces new policies and create some social plans. Through to this, they which
help in creating create a positive relationship between societyies and health care system. World
health organization (WHO) updates their its system and adopt all latest technologies for their
peopleindividuals (Drummond and Torrance, 2015). For this, they need some financial help and
well trained working employees,It increases needs and requirement of funds and human
resources. With the help of these things they can easily take decisions which are related to health
care polices. Present report is based on Seven king residential home cares residential care home,
it is situated in UK and famous for their customers service. In seven residential this report
consider the Hounslow town,ittown, it is situated in south-west in London. This organization
provides all the latest technology facilities to their patients and also provide offers 24 hour
service to them. Moreover,itMoreover, it also induces the role and responsibility of health care
manager and perspective of different stakeholder in health care. Different models and DEEPEST
analysis have beenwill be covered in this report.
TASK 1
Role of healthcare manager in achieving effectiveness and efficiency service delivery in Seven
king residential home cares residential care home
Manager- A manager is person who take a charge of all responsibility and take care
about that all employees for their work on time or not. Moreover, they alsomanager is also
accountable for clear resolving the doubts of employees and provide them good working
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environment (Shortliffe and Cimino, 2013). On other hand, a manger is a person who is
responsible for direction, planning and also explain the role and responsibility of other staff
member. Manager has a power to hire an new employee and all take decisions about promotions,
incentives , etcall things have been decided by this person.
Health care manager- This person is also known as health care executive and
administrative (Weber and Sickbert-Bennett, 2010). This person clear theHealth care manager
communicates role and responsibility to all doctors and nurse. In On the other hand, time to time
update their policies and change them according to changing environment. This person mange all
things like they check all the internal facilities in the clinic and department. Further, it is
managersmanager’s duty to confirm the changing law which are related to heath car law rules
and regulations and apply all things at their department.
The role of health care manager
There are some duties and roles of health care mangers which are described as follows:
Strategic planning- Health care manager are the leading person or businessmen man who
take a charge of all medical practices (Arnold and Boggs, 2015). This person taking all the
administrative decision and make a plan for their employees. This person also clear the
missionCommunication mission and vision of company and clear thedifferent role and
responsibility of all to employees is also one of the major responsibility of health care manager.
This person also prepare a medical budget for the clinic and make sure that all employees feel
happy and secure Inin their job (Cleverley, Cleverley and Song, 2010).
Spoke person- When somebody or media person need some information about the
hospital staff and their facility so this person is liable for anythings the same (Rolim, Koch and
Salvador, 2010). Heath care mangers has a capabilityis capable enough to arrange and manage
all the press conference and deliver the right information to right palace on right time.
Collaborationist- The health care managers of Sevenseven king residential home care
residence creates some collaborates behavior with therm otherother team members. This person
divides whole work into the team and the main reason behind this is, when employees do some
work into the team so they raise their knowledge and increase the trust among all team members
(Flodgren and Eccles, 2011). Moreover, guide the new employees of each department and
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develop their capabilities is also one of the major responsibility of health care manager. Further,
for making any budget plan health manager discuss with all the team leader and according to
their reviews they make a perfect budget.
Staff manager- It is manager’s duty to give an equal opportunity to all staff members
and do not compare them as per their age,sex and gender (McKenzie and Capezuti, 2011).
Moreover, staff manager needs to allot one team leader in each department of Seven king
residential home cares which who guide their whole team members and solve their problem. For
better staff management ,management, manager time to time takes a feedback from each their
employees and according to the review change the managerial strategies as per their reviews.
Training and development- For better development of employees Seven king residential
home care health mangers time to time organizations training section sessions which are based
on latest technology. By these things all doctors can raise their knowledge and clear their doubts
(Pope and Mays, 2013). The training is also based on financial management, budgeting and
strategic planning of the organisation. By this by which all staff members can easily manage
their whole work.
Size of facilities- In Seven king residential home care residential not only individual
doctors are working but there are also so maymany other staff members (Abrams and et.al.,
2012). So it is manager duty to mangemanage whole staff and maintain their responsibility. Clear
all things like who will give the instruction and who will follow it. Moreover, it is head
manager’s duty to promote their employees as per their performance and skills.
Motivation- The health manager of Seven king residential home cares are so innovative
and know how to satisfiesy their needs and requirements of employees. So for this, they time to
time motive them by appraisal and incentive (Drummond and Torrance, 2015). By this, mangers
feel that they all are important part of organization and give their best potential at hospital or
workplace.
Apart from ,all these things, the managing system of Seven king residential home cares
residential are so cooperative and responsible for providing high quality care service to their all
staff members and patients. The main things which are done by health manager is hiringe those
candidates who are well trained and deep knowledge about health care work. Further, they
controlling the financial department of hospital and by feedback they can easily identify need
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and desires of all people form their department (Drummond and Torrance, 2015). For better
boningbonding between the staff member and other department they divide the whole work into
the teamsdifferent team members so by this by which they raise the team capability and increase
the trust power among all of them.
Health care manager of Seven king residential home cares residential care home time to
time change their all old equipment and technology. Further, in clinic all employees are well
trained in their own work. This branch of seven kings updates their its policies and clear the role
and responsibility of each employees. For better and effective partnership firm puts their
concentration their practices and customers services. The reason behind this is by applying new
things they reduce the health issue and task (Arnoldand Boggs, 2015). For better support they
hire those candidates who are capable to give support to weak person in every step.
Nowadays ,itNowadays, it is noticed that the changing and growing age condition do not create
an understanding with old citizen. So it is manger’s duty to hire polite person or employees who
can easily treat other employees (Shortliffe and Cimino, 2013). Further, by proper training they
train their nurses, doctors and other staff members like how to deal with patients and their family
members. There are many types of dander and harmful aspect in workplace (Kongstvedt, 2012).
Due to this the responsibility of mangers goes high so they have to put their main concentration
on health care service. In other hand ,ithand, it is also very important to understanding the
changing environment and apply all the legal ethics and legislation which are provided by the
UK government.
Analyse the perspectives of stakeholders in health and social care regarding quality
Stakeholder- It is a person orstakeholder can be defined as a group which put theirthat
focuses on concentration in the growth of organization. departmentDepartments always consider
stakeholder’s decision then take a final decision. Further, some elements ofmajor stakeholders of
the organization are creditors, directors, employees and government. All stakeholder are not
same some are more important as compare to other.
Stakeholder in health care
Stakeholder in health care Stakeholder's perspectives
Consumers, patients and company They all are the main people who are facinguse
all the facilities which are provided by the
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Seven king residential home care company.
How doctors providee all facilities to their all
customers on same time. Residential policy for
their customers. For better development in
organisationorganization, their head
department set their target all things have been
covered In this segment.
Clinicians and their job professional All medical decision are taken by clinicians
and in this head department time to time guide
them by training and development program. In
this they can conduct a data which are based on
diagnostic treatment and the harmful effect on
patients.
Health care institution like hospital, clinics and
some associations
Many decisions which are based on health care
are based on the structure of the organization.
By applying this Seven king residential home
care residential identify the customer problem
and how they take an appropriate decision.
Purchaser Public endand private purchaser are planplay
an important role in this. According to the
purchaser demand organization change their
technology. For example ,example, in hospital
patients want air conditioner so the head
managers of the clinic provide these facilities
to their all customers (Wimo,Winblad and
Jönsson, 2010). By applying this thing they
create a positive relationship between
customers and company.
Heath care industry and tier associations In this the treatment device manufacturing
process includes. Further, it also includes the
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all detail of their products.
Research institution The Institution are based on latest technology
and provide all latest facilities. By using this
technology researcher can easily evaluate the
current position of organization
Moreover, stakeholder divides into two parts where internal stakeholder are the main
directors of Seven king residential home care residential care home. This person plans a strategy
for the organization and give their suggestions into decision making process. On theIn other
hand, second one is based on external environment in this service provide, patients and buyers
are included (Swayne and Ginter, 2012). This person are followedfollow the rule of organization
and company assigned some duties to them. For better development of Seven king residential
home care,stakeholdercare, stakeholder are important person and there potential are the main
reason behind the success of this organization. This stakeholder has some power and authority
role so by this they can change the management strategies of each department and also take
participation Inin decision making process. In this they can take a decision which are related to
the equipment, technology, services and if organization want to open any new branch in London
so first they have to discuss this thing with their stakeholders.
Factors that influence the achievement of quality in organisation
There are so many factors which put their support in the achievements of quality in
organization and they all are as follows:
Tools and techniques- For better development it is important for the organization
develop their tools and techniques and beat the comparative environment (Vardaman and
et.al.,et.al, 2012). Seven king residential home care residential care home uses different type of
medical equipment which are affordable for the middle class people and by using this pastiest
fell less pain. Moreover, it is easy to understand like how to operate them and by using this,
doctors can easily identify the disease of patients. Moreover,toMoreover, to improve the
satisfaction level of employees and analysis their requirement it is necessary for head department
to analysis the need and desire of their staff members.
Food quality- Seven king residential home care and their branches are famous for their
customerscustomer’s services and satisfaction (Drummond and Torrance, 2015). For this they
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provide a high quality and safe food to their patients and their family members, there pantry is so
hygiene and nobody can enter into the kitchen without permission. Head department time to time
check the quality of o food and their food containing all proteins and vitamins.
Polices and legislation- It plays aban important role in the organization for achieving the
target of the organization. This care home follow all the rules which are provided by the UK
government and provide high security to the patients (Weber and Sickbert-Bennett, 2010). In
other hand,thehand, the working environment for their employees is quitquite good and all staff
members are happy with their working environment.
Infrastructure- The infrastructure of Seven king residential home care residential care
home new branch Hounslows is one of the best infrastructure. The head department provide all
latest technology to their employees and customers (Cleverley, Cleverley and Song, 2010). For
patient air conditioner room, television, moving beds, wheelchair and all the latest devices.
Moreover, according to patientspatient’s feedback they change their infrastructure and make
them better.
Effective behavior and care- The head department of the organization select all eligible
and qualified employees for the organization. The main reason behind this is in Seven king
residential home care residential care home most of the patients are suffering from mental
disease so it is important for their staff members to understand their metal stability and keep
calm. Further, in order to achieve the achievements of quality in health Houslows update their
management planning and by feedback they check their employees fellfeel comfortable or not at
workplace.
Cleanliness and hygiene factors- In health care department it is one of the most
important thing (Rolim, Koch and Salvador, 2010). Maximum number of infection increase by
uncleanliness. So the cleaning department of Hounslows are so strict so for all these things they
put lots of dustbins in every place and also allotted cameras. By this they can check all hospital
area.
Security- The main responsibility of clinic is provided providing the best security to their
patients, so they easily take rest (Flodgren and Eccles, 2011). Without doctor permission nobody
can meet other pastiest. For this whole department are secured with cameras so all things can be
covered. In other hand it is also helpful for the criminal cases.
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The DEEPEST analysis of Seven king residential home cares residential care home
Seven king residential home care residential and their branches always try their hard to
maintain their current image in the competitive market. For this they develop their all
technologies and create a positive relationship between all departmentdepartments. For better
development it is necessary to analysis the various elements of health care which are as follows:
Demographic
 Seven king residential home care residential care London brand Houslows
provideHouslows provide the best service and friendly atmosphere to their all
patients so by this thy feel like home in hospital and recover their illness very fast.
 Due to age factor of geriatric patients they need more attention at hospital so
Houslow hospital staff hire those employees who can ready to give high quality
service to their employees.
 Approximately 80% patients in hospital are suffering from mental unsuitability so
for this organisation train their staff members like how to coordinate with them.
 Increase age of the patients is the major issue behind Seven king residential home
cares and the main reason for extra care (McKenzie and Capezuti, 2011).
 the majority of Hounslow patients are based on 65 years
 In their clinic approximately 13% population of Lewisham are based on above 65
age so it is duty of all heath department to provide the best service to their order
patients and during the service time put their main concentration on partiesparty’s
needs.
Epidemiological
 The negative impact of dementia is it is uncontrollable and become more painful
for the patients
 In such cases it is important for Hounslows to appoint health care staff and
profession. So they can easily handle the typical cases and increase hethe cost of
heathhealth care.
 Approximately 20% above patients are suffering from this disease are more than
85 age.
 In majority of the cases shows that old citizen who are suffering formfrom
dementia lose their mental stability and self controlself-control.
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 Seven king residential home care, hounslows branch should appoints those staff
members who can easily attn understand this kind of patients.
 In hounslows brought, not only metal cases patients are come further there are so
maymany patients who are suffering from other diseases like cancer, sugar etc.
Ethical and legal
 Seven king residential home care residential care home hounslows brought branch
follows all the rules' ad regulation which are provided by the government of UK.
 This organization also provide a good and conferrable environment to their all employees
(Shortliffe and Cimino, 2013).
 If company do not provide a good environment so all employees can leave their
organization .organization.
 All the partners of Hounslows branch shroud share their all details and information to
health care department. This can help the organization to maintain the confidentiality of
all department.
 Organization time to time upgrade their ethics according to the government polices
change their policies and create better understanding (Wimo,Winblad and Jönsson,
2010). itIt is important for Seven king residential home care to do not compare
employees as per gender, sex and religion.
 The legal framework is based on the hounslows so it is important for government to
provide the best quality services to them.
Political
 Seven king residential home care hounslows branch follows all the act like equity act,
discrimination act, pay act in their organization
 With the help of public participation organization manage their environment and decrease
the negative impact on dementia.
 Hounslos follows the Disability discrimination Act at their hospital so by this thye
developed helping nature so that patients with different mental and physical disabilities
are not discriminated.
 Organization research and development center uses all the latest technology and provide
nest medicine to the patients.
 Head department time to time takes a review from the financial department.
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Economically
 The economic system of UK facing so man diversification like recession ,growth and the
negative imapceimpact of people on their health care department.
 The gap between the organization and the pastiest comes into this part.
 Company hire all eligible person so by they can easily reduce their training and
development program cost.
 Seven king residential home care change their agreement with the government and
change into funding department.
 Due to high population the percentage of patients and diseases goes high so organization
hire more hospital staff member.
Social
 The number of old age people are increasing in the hospital and the man reason is in UK
people live their life separately.
 The demand of hospitality services goes high.
 Older people need higher support so for this Seven king residential home care residential
care home hire polite people who can easily understand the other people problem.
 Changing pattern of family.
 Increase the awareness by using social media sites, seminars and some programs.
Technology
 This organization time to time adopt all latest technology, by latest technology doctors
can easily identify the disease and during their operation patients fee less pain.
 In the roams they provide WiFi facilities so patients can use social media sites and divert
their mind.
 Advancement in information technology raise the health care services in recent time and
it also raises the awareness between UK peoples.
 More than 20% people are suffering from mental and physical problems. So the staff of
Hounslow give their best potential to weak patients.
 All hospital are covered with high security technology (Prince and Ferri, 2013).
 For data collection they use much software and save all the data in cloud computing.
 By telly telephonic communication all staff members can easily connect with each other
and share their views and ideas.
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 Data and information exchange between all the department of seven kings have enhanced
because of technological improvisation
Care Quality commission (CQC)
It is a non departmentalnon-departmental body which are based on health care. It is a
regulation heath-act which established in 2009. This quality commission is divided into three
parts and they are as follows:
 Healthcare commission
 commission for social care inspection (CSCI)
 mental health act commission (MHAC)
Hounsflows follow this care quality commission at their clinic and in each department. In
this they head department ensure about each and everything like hospitals, home care, dental care
provide best services to their patients or not. Further, it also checks that hospital update their
technologies or not. Apart from all these things, it also protecting the interest of people which are
based on the Mental Health Act. It also makes sure about the fundamental standard of quality
department and they provide the proper working condition to their employees or not. This care
quality commission check the services of Hounslows and the mission and vision for the patients.
This commission gives a rating to the organisation and it is based on some question and they are
like;
 Hounsflows is safe and secure place for the patients?
 The service is good for the clients?
 The staff are well trained or not like or they can easily handle the mental patients?
 Their head department considered patients and theretheir family membersmember’s
needs?
According to all question the head department rate the hospital, if they give outstanding
so it means all thuingsthings are well established. If they give good ranking it means their
services are followed the format of CQC's expectation. In other hand if they provide inadequate
so it shows they service are not the mark In Hounsflows.
CONCLUSION
According to the present report, it has been concluded that the health care environment
plays an important role especially in Seven king residential home care residential care home. By
adopting the latest technology organization can maintain their current image. Moreover, mangers
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of Hounslows know their roles and responsibility so according to their roles they select best
candidate for the organization . The employees and staff members are much enough for
handlefor thehandling typical cases of dementia. Further, head department dividedivide their
whole work into the teams so by this, they all can easily mangemanage their work. Lastly this
report has also included the various model and theories. By adopting these things firm can easily
beat he competitive market and maintain the current image.
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Cleverley, W.O., Cleverley, J.O. and Song, P.H., 2010. Essentials of health care finance. Jones
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Drummond, M.F. and Torrance, G.W., 2015. Methods for the economic evaluation of health care
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Flodgren, G. and Eccles, M.P., 2011. Local opinion leaders: effects on professional practice and
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burnout, and frustration with health benefits signal problems for patient care. Health
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Prince, M.and Ferri, C.P., 2013. The global prevalence of dementia: a systematic review and
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Shortliffe, E.H. and Cimino, J.J., 2013. Biomedical informatics: computer applications in health
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Swayne, L.E. and Ginter, P. M., 2012. Strategic management of health care organizations. John
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Vardaman, J.M. and et.al., 2012. Beyond communication: The role of standardized protocols in a
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