Higher Nationals in Computing UNIT 3.

Higher Nationals in Computing
UNIT 3
PROFESSIONAL PRACTICE
ASSIGNMENT
No.1
Learner: Vo Van Tin
Assessor: Dang Thai Doan
Class: GCS0804_NX
Learner’s ID: GBS190645
Subject’s ID: 1620
Assignment Due: November 2020
Assignment Submitted: December

Assessment Brief
Qualification BTEC Level 5 HND Diploma in Computing
Unit Number Unit 3: Professional Practice
Assignment Title Planning a training Event
Academic Year 2020 – 2021
Unit Tutor Dang Thai Doan
Issue Date November 2020 Submission date November 2020
Iv Name & Date
Submission Format
The submission is in the form of a completed individual portfolio folder, including the tasks set out
in the Assignment Brief. This assignment involves group work, but each student should submit an
individual portfolio folder.
Part 1: Training schedule (using project management software) for the 1-day event and a training
pack to include a range of activities, seminars, workshops, team-building activities and break-out
sessions.
Part 2: Ten-minute Microsoft® PowerPoint® style presentation with interactive links to suitable
sites and an activity sheet. The presentation slides for the findings should be submitted with speaker
notes. You are required to make effective use of headings, bullet points and subsections as
appropriate. Your research should be referenced using the Harvard referencing system. The
recommended word limit is 500 words, including speaker notes, although you will not be penalized
for exceeding the total word limit.

Part 3: A written evaluation of your performance in this task and your contribution to the team. You
are required to make use of headings, paragraphs, subsections and illustrations as appropriate.
Part 4: A report discussing problem-solving techniques.
Note: All work must be supported with research and referenced using the Harvard referencing
system. The recommended word limit is 500–1,000 words, although you will not be penalized for
exceeding the total word limit.
Assignment Brief and Guidance
You have been asked to support your training and development manager with the planning and
implementation of a professional development event targeted at internal employees within the
organization that you work in.
The training event is scheduled over a one-day period in your center and will include four 1-hour
sessions. The center requires a schedule of the types of activities proposed so that plans can be
finalized. In addition, any guest speakers or motivational coaches will also require a minimum of
three weeks’ notice for all bookings.
You have also been asked to design and deliver a workshop as part your training. The event will be
based on marketing the college courses. (This could be a foundation year, the HND etc.)

Assessment Criteria
Pass Merit Distinction
LO1: Demonstrate a range of interpersonal and transferable communication skills to a target
audience
P1. Demonstrate, using different
communication styles and formats,
that you can effectively design and
deliver a training event for a given
target audience.
P2. Demonstrate that you have used
effective time management skills in
planning an event.
M1. Design a professional
schedule to support the
planning of an event, to
include contingencies and
justifications of time
allocated.
D1. Evaluate the effectiveness
and application of
interpersonal skills during the
design and delivery of a
training event.
LO2: Apply critical reasoning and thinking to a range of problem-solving scenarios
P3. Demonstrate the use of different
problem-solving techniques in the
design and delivery of an event.
M2. Research the use of
different problem-solving
techniques used in the
design and delivery of an
event.
D2. Critique the process of
applying critical reasoning to
a given task/activity or event.
P4. Demonstrate that critical
reasoning has been applied to a given
solution.
M3. Justify the use and
application of a range of
solution methodologies.

Working in small groups (3–4 per group). You must produce an agenda for the event and activities in
the event. You will meet to discuss the event. This exercise will enable you to demonstrate the use of
problem-solving techniques. In the meeting, you will discuss the following:
1. Produce a professional schedule (simple time management techniques) for the development of the
agenda for the event.
2. The one-day event will have two sessions in the morning and two sessions in the afternoon. Each
student will be responsible for preparing one of these sessions.
3. Each student will prepare a ten-minute presentation that will be delivered at the start of the session
to introduce the session. You must prepare the presentation (slides and notes). You will give a mock
presentation to your group. Each student will complete a questionnaire on your interpersonal skills.
After you have all completed your presentation, you will sit around in your group to discuss each of
your interpersonal skills.
4. Produce a report evaluating the effectiveness and application of interpersonal skills during the
design and delivery process. You should also include an evaluation of your performance in this
project and your contribution to the team you worked in.
5. Also, you need to discuss problem-solving and its importance in planning and running an event.
You should include a discussion of various problem-solving techniques and justify the solution
methodologies used during your project. You should also include a critique of the application of
critical reasoning and your experiences of it.

Assignment Front Sheet
Qualification BTEC Level 5 HND Diploma in Computing
Unit Number And
Title
Unit 3: Professional Practice
Submission Date November 2020 Date Received 1st
submission
November 2020
Re-Submission Date
Student Name Vo Van Tin Student ID GBS190645
Class GCS0804_NX Assessor Name Dang Thai Doan
Student Declaration:
I certify that the assignment submission is entirely my own work and I fully understand the
consequences of plagiarism. I understand that making a false declaration is a form of malpractice.
Student’s Signature Tin
Grading Grid
P1 P2 P3 P4 M1 M2 M3 D1 D2
 Summative Feedback:  Resubmission Feedback:
Grade: Assessor Signature: Dang Thai Doan Date:
Signature & Date:

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Table of Contents
I. Introduction ................................................................................................................................. 5
II. My Contents ............................................................................................................................... 6
P1. Demonstrate, using different communication styles and formats, that you can effectively
design and deliver a training event for a given target audience ......................................................... 6
P2. Demonstrate that you have used effective time management skills in planning an event ......... 10
P3. Demonstrate the use of different problem-solving techniques in the design and delivery of an
event ................................................................................................................................................. 13
P4. Demonstrate that critical reasoning has been applied to a given solution. ................................ 15
M1. Design a professional schedule to support the planning of an event, to include contingencies
and justifications of time allocated .................................................................................................. 16
M2. Research the use of different problem-solving techniques used in the design and delivery of
an event ............................................................................................................................................ 18
M3. Justify the use and application of a range of solution methodologies ...................................... 21
D1. Evaluate the effectiveness and application of interpersonal skills during the design and
delivery of a training event .............................................................................................................. 22
D2. Critique the process of applying critical reasoning to a given task/activity or event ............... 23
III. Conclusion .............................................................................................................................. 25
IV. Evaluation ............................................................................................................................... 26
V. References ................................................................................................................................ 28

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Table of Figures
Figure 1- Communication Skill .................................................................................................................................... 7
Figure 2- Statistical statistics of communication skills in 2016 .................................................................................... 8
Figure 3- Verbal Communication ................................................................................................................................. 9
Figure 4- Nonverbal Communication ........................................................................................................................... 9
Figure 5- Group Communication ................................................................................................................................ 11
Figure 6- Send schedule emails to team member. ...................................................................................................... 12
Figure 7- Time management ....................................................................................................................................... 13
Figure 8- This is Gantt Chart of The Second Eyes ..................................................................................................... 15
Figure 9- Estimated Budget ........................................................................................................................................ 16
Figure 10- Problem Solving ........................................................................................................................................ 17
Figure 11- Critical thinking ........................................................................................................................................ 20
Figure 12- Six-Step Problem Solving Technique ....................................................................................................... 25
Figure 13- The Cynefin Framework ........................................................................................................................... 26

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I. Introduction
In this project, our GCS team will create a product for the visually impaired with the project "The
Second Eyes Project". Issues such as:
• The visually impaired needs to go out but cannot see and often encounter obstacles such as
electric poles, vehicles.
• They can use high technology but most of them don't have virtual assistants to help.
When they go out, the most common thing is not identifying where they are?
And that problem has a solution:
• Create level vibration function to avoid obstacles.
• Voice recognition device to handle requests of the visually impaired.
• Determine the location and can connect with relatives.
And the most important part is that when my team launched this product achieves the goal of being a
second eye, help visually impaired people feel more confident when stepping out.

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II. My Contents
P1. Demonstrate, using different communication styles and formats, that you can
effectively design and deliver a training event for a given target audience.
1. What is communication skill?
Communication skills are the ability to send messages that are properly an entirely received and
understood by the target audience. The term often applies to someone’s faculty of exchanging
information effectively with another person or group, in a verbal or written way. For example, a
very significant announcement is supposed to be made person-to-person instead of using an
electronic chat.
Categories of Communication:
There are a wide range of ways in which we communicate and more than one may be occurring
at any given time. The different categories of communication include:
• Spoken or Verbal Communication, which includes face-to-face, telephone, radio or
television and other media.
Figure 1- Communication Skill

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• Non-Verbal Communication, covering body language, gestures, how we dress or act,
where we stand, and even our scent. There are many subtle ways that we communicate
(perhaps even unintentionally) with others. For example, the tone of voice can give
clues to mood or emotional state, whilst hand signals or gestures can add to a spoken
message [1].
The Importance of Communication Skills:
Having strong communication skills aids in all aspects of life – from professional life to personal
life and everything that falls in between. From a business standpoint, all transactions result from
communication. Good communication skills are essential to allow others and yourself to
understand information more accurately and quickly. In contrast, poor communication skills lead
to frequent misunderstanding and frustration. In a 2016 LinkedIn survey conducted in the United
States, communication topped the list of the most sought-after soft skills among employers [2].
2. What Is Verbal Communication?
Verbal communication refers to the use of sounds and language to relay a message. It serves as a
vehicle for expressing desires, ideas and concepts and is vital to the processes of learning and
teaching. Example using affirmative sounds and words like “uh-huh,” “got you,” “I understand,”
Figure 2- Statistical statistics of communication skills in 2016

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“for sure,” “I see,” and “yes” to demonstrate understanding [3].
Why is Verbal Communication Important?
• Clarification is a key component of verbal communication.
• Verbal communication helps to clarify misunderstandings and provides missing information.
• It can also be used as a tool of persuasion and creates opportunities for debate, stimulates
thought and creativity, and deepens and creates new relationships [4].
3. What is Nonverbal Communication?
- Nonverbal communication is the transmission of messages or signals through a nonverbal
platform such as eye contact, facial expressions, gestures, posture, and the distance between two
individuals. For example, when you are talking to someone, a shrug and a roll of their eyes says, "I
don't like you" without saying a word.
Figure 4- Nonverbal Communication
Figure 3- Verbal Communication

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Why is nonverbal communication important?
- Nonverbal communication is important because it gives us valuable information about a
situation including how a person might be feeling, how someone receives information and how to
approach a person or group of people. Paying attention to and developing the ability to read
nonverbal communications is an invaluable skill you can leverage at every stage of your career.
There are several ways nonverbal communication can support your ability to communicate
effectively in the workplace, including:
• Supports your message. When having a conversation, participating in a meeting or
engaging in conversation, nonverbal cues can emphasize and underscore the content of
your message.
• Communicates messages. You may also use nonverbal communication completely to
communicate with others.
• Communicates intention. Your body language may also intentionally or unintentionally
express your current condition. For example, people may pick up nonverbal cues that you
are being dishonest, unengaged, excited or aggressive.
• Conveys feelings. You can also use nonverbal communication to show your feelings,
such as disappointment, relief, happiness, contentment and more.
• Offers support. Nonverbal cues are also a great way to show support. Whether it's a simple
smile or pat on the back, action may speak louder than words in many cases.
• Showcases your personality. Nonverbal communication is a great way to show who you are.
• Indicates a desired action. This might include inching toward a door to indicate your desire to
leave the room, raising your hand to offer an idea or putting your hand out to meet someone
new.
• Deescalates tension. Using a calm tone of voice, open body language, and directive gestures
may help to resolve a difficult situation.

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➢ The most important aspect of both the modes of communication is that both are utilized
towards mutual understanding and ultimately bring about productive and satisfying
results [5].
4. What is Group Communication?
Families, friendship circles, work teams, committees, and sports teams are all examples of
groups. Individuals belong to many types of groups. The quality of people's everyday lives
depends in important ways on the groups to which they belong. Much of the work and many of
the decisions that shape the world depend on the actions that groups take.
Why is group communication important?
Group communication is important to solve problems because in a group there will be many
people with different skills, so using those skills we can solve different problems easily. In group
communication scope for misunderstanding and conflict will be more than inter-personal
communication and in group communication it will be difficult to solve conflicts between group
members. Group communication is characterized by group. Therefore, in group communication
there will be less personal contact. However, it provides better scope for quick and easy feedback
and easy clarification. The group ranges in size from three to twelve or up to twenty. For example,
communication in committees, workgroups, family and so on require communicating with the
Figure 5- Group Communication

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group [6].
Communication with my group:
ID Method Attendance Notes
01 Zalo all 27/11/2020, Choose a topic
02 Message all 30/11/2020, Discuss event schedules
03 Gmail all 1/12/2020, Allocate schedules and send
them to everyone
Figure 6- Send schedule emails to team member.

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P2. Demonstrate that you have used effective time management skills in planning
an event.
1. What Is Time Management?
Time management refers to the way that you organize and plan how long you spend on
specific activities [11].
Figure 7- Time management
It may seem counter-intuitive to dedicate precious time to learning about time management,
instead of using it to get on with your work, but the benefits are enormous:
• Greater productivity and efficiency.
• A better professional reputation.
• Less stress.
• Increased opportunities for advancement.
• Greater opportunities to achieve important life and career goals.
Failing to manage your time effectively can have some very undesirable consequences:
• Missed deadlines.
• Inefficient workflow.

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• Poor work quality.
• A poor professional reputation and a stalled career.
• Higher stress levels. [7]
Why are time management skills important?
Time management skills are important because they help you structure your work in a way that
allows you to accomplish goals. For example, if your goal is to get a job, you need time to update
your resume, search for openings, apply, research companies and prepare for interviews. Setting
aside specific amounts of time per day will help you complete the necessary steps to getting a job.
Being fully present and focused results from strong time management skills. For example, if you
are running late to a meeting and must work on a project you forgot was due while people are
speaking, you might miss important information that could help you be better at your job.
Managing your time well also allows you to have space to be creative and proactive with your
goals. When you have a specific time set aside to complete your tasks, you can also allow for time
to think about the big picture for yourself and your company [11].
2. Planning a training event (group work):
- Description: This project we want to bring is the training of the skills needed to launch
new products.
- Name of the Training program: Training the skills necessary to apply headphones for the
visually impaired.
- Goals of the Training program: The training program will bring the project staff to
understand the importance of using this product and the basic steps to use it.
- Participants: project-related staff, project manager, and application development specialist for
the visually impaired.
- Time: 26/12/2020 – 1/9/2021
-Place: 1st floor, 205, Nguyen Xi Street, Binh Thanh District, HCM City.

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- Agenda:
• 26/12/2020 - 26/2/2021: Determine the project's objectives, analyze necessary functions.
• 26/12/2020 - 27/4/2021: Calling for sponsorship, preparing hardware and software equipment.
• 27/2/2021 - 28/6/2021: Technical processing, assembling IoT.
• 28/4/2021 - 30/82021: Product experimentation, user market survey.
• 20/6/2021 - 29/8/2021: Report writing, risk calculation.
• 27/8/2021 - 30/8/2021: Fixed bugs before launch.
• 29/8/2021 - 1/9/2021: Display products, presentations.
- Gantt Chart:
Figure 8- This is Gantt Chart of The Second Eyes

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- Estimated Budget:
Figure 9- Estimated Budget

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P3. Demonstrate the use of different problem-solving techniques in the design and
delivery of an event.
1. What Is Problem Solving?
- Problem solving is the act of defining a problem; determining the cause of the problem;
identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution. For
example, if a job posting mentions that the company is looking for someone to help improve their
social media presence, you can identify keyways you might aid in increasing awareness of the
brand through various social media platforms.
The importance of problem-solving:
Problem solving is important in every trade. There is no aspect of life that is immune to the regular
onslaught of troubles. Improving your problem-solving skills will give you a divergent edge that will
certainly make you stand out from the crowd [12].
There are five problem solving steps you can use for most problems:
• Define the Problem: The most important of the problem-solving steps is to define the problem
correctly. The way you define the problem will determine how you attempt to solve it. For
example, if you receive a complaint about one of your project team members from a client, the
solutions you come up with will be different based on the way you define the problem. If you
define the problem as poor performance by the team member you will develop different
solutions than if you define the problem as poor expectation setting with the client.
Figure 10- Problem Solving

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• Determine the Causes: If you consider the problem as a gap between where you are now and
where you want to be, the causes of the problem are the obstacles that are preventing you from
closing that gap immediately.
• Generate Ideas: Two great problem-solving methods you can use for coming up with solutions
are brainstorming and mind mapping.
• Select the Best Solution: After you come up with several ideas that can solve the problem, one
problem solving technique you can use to decide which one is the best solution to your
problem is a simple trade-off analysis.
• Take Action: Once you've determined which solution you will implement, it's time to take
action. If the solution involves several actions or requires action from others, it is a good idea
to create an action plan and treat it as a mini project [13].
2. Problem-Solving Tools:
+ Use Hurson's Productive Thinking Model: In his book Think Better, author and creativity
guru Tim Hurson proposed a 6-step model for solving problems creatively. The steps in his
Productive Thinking Model are:
• Ask, "What is going on?" Define the problem and its impact on your company, then clarify
your vision for the future.
• Ask, "What is success?" Define what the solution must do, what resources it needs, its scope,
and the values it must uphold.
• Ask, "What is the question?" Generate a long list of questions that, when answered, will solve
the problem.
• Generate answers. Answer the questions from step 3.
• Forge the solution. Evaluate the ideas with potential based on the criteria from step 2. Pick a
solution.
• Align resources. Identify people and resources to execute the solution.

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+ Use a Fishbone Diagram to See Cause & Effect: The most important part of defining the
problem is looking at the possible root cause. You can get to the root cause with a Fishbone
Diagram (also known as an Ishikawa diagram or a cause and effect diagram). Basically, you put the
effect on the right side as the problem statement. Then you list all possible causes on the left,
grouped into larger cause categories. The resulting shape resembles a fish skeleton. Which is a
perfect way to say, "This problem smells fishy."
3. Problems and solutions in the training event:
+ Different styles: Our team has four members, so we have four different personalities, four different
levels. So, training will also be different for each team member. Solution:
• In-depth needs analysis focuses and identifies the learning interests of each team member of
the project.
• When defining or discussing something, it is necessary to give specific examples, close to
each member of the group.
• Use tools like discussion forums to help people answer questions.
+ Organizing costs: to organize an event, it is necessary to consider a reasonable place in the right
place, people can easily get to. Such problems have solutions such as:
• Work or group meetings on the Internet to exchange ideas, to save time, and optimize work
efficiency.
• Risk management planning, the detailed calculation to control, and unnecessary arising.

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P4. Demonstrate that critical reasoning has been applied to a given solution.
1. What is Critical thinking?
It refers to your ability to think constrainedly and to have reasoning that clearly defines what
beliefs you believe or what you are doing. It includes the ability to use independent thinking and
reflective thinking. For example, friend A says, "C is a poor student", Friend B relies on his
observations and statements during class time and asserts "C is a good student because ...". This is
a critical thinking, but at the same time B must also give the arguments and evidence that he
observes.
Critical thinking is important because it helps to identify problems clearly. It increases one's own
understanding and thinking abilities. Without critical thinking, we only see the superficialities of
things. Everything has good and bad sides, we are not sure we will be completely right, but thanks
to critical thinking, we can see the problem closest.
For example: When discussing problems encountered by the visually impaired in our "Second Eyes
Project" project, every member gives a lot of problems that the visually impaired people often have
thinks that their opinions are correct, but if I am the team leader, I need to look back at the actual
requirements that the visually impaired people often encounter, I will filter out ideas according to the
criteria, general-purpose, and issues. The actual problem that visually impaired people encounter in
everyday life and I will give the reason for it.
Figure 11- Critical thinking

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M1. Design a professional schedule to support the planning of an event, to
include contingencies and justifications of time allocated.
1. Introduction
In this task we must design detail schedule which includes every detail of the planning of our
event and contingencies plan and we also must write justification about time allocation.
2. Time Allocated
It is a period or money which is given to a person to do a certain task in a way. Time allocated is
very necessary for each person in the world because no one is perfect, and they need someone to
help them to do their task.
3. Schedule of an Event:
- We will split into 3 main phases:
+ Make real requirements, suitable policies for customers (2 months).
+ Use related software (4 months).
+ Give products to customers to try (2 months).
Expected progress: December 26, 2020 - September 1, 2021, divided into 3 main phases and in
which phase 2 will be divided into 2 sub-phases:
Phase 1 (December 26 - March 27) (The phase lasts until the middle of phase 2)
- Determine the project's objectives, analyze the necessary functions. During this stage, we will
analyze the customer's business requirements, the product is made based on the demand and
supply of the customer, from there on the product idea, hand over to the design and engineering
team. Skill.
- In our GCS group "Second Eyes Project", our target is the visually impaired (unable to see),
with problems such as:

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• Difficulty moving
• Doesn't like to read
• Not accompanied by eyesight leading to many obstacles along the way.
- With the above problems, our team has come up with solutions such as:
• Development of regional voice recognition to handle requests of the visually impaired.
• Vibration when detecting obstructions, the larger the obstacle, the higher the vibration.
• Can automatically read Vietnamese according to each item.
- Once we have clarified the project goal, we will seek support and prepare hardware and
software equipment. Specifically, during the capital raising period, Duong and Quynh Anh will
list ways to raise capital through a small-scale startup promotion such as Shark Tank Vietnam or
raise capital through the form of fundraising. This phase will start from phase 1 (December 26.)
and end at stage 2.1(April 27).
Phase 2 (February 27 - June 28):
In this phase, our team will process engineering, assemble the IoT and test products, and survey
the consumer market. Specifically, we divided it into 2 small phases such as: Applying WBS
(Work Breakdown Structure) to break the stage, help clarify the problem, and optimize
performance.
+ Phase 2.1 (February 27 - April 27):
Processing technical requirements and assembling IoT will be done by Tin and Minh on the
technical part including a description of technical requirements, outlining of main parameters
hardware and software such as:

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• Competency requirements of employees involved in software development, upgrade, and
modification.
• Requirements for installation, infrastructure, transmission lines, the safety of operation,
exploitation, and use.
• Requirements for logic processing constraints for entering (or converting) data using input
boxes provided by the program interface.
• Hardware processing, sensor assembly, and processor Arduino choose the appropriate
Bluetooth connection protocol to be able to connect to headphones.
+ Phase 2.2 (April 28 - June 28):
After our team has finished analyzing and processing the technical and assembly part of IoT.
• Database response requirements: Technically we will apply Java as the primary language for
our system, and data processing will be done by SQL. the charge server
• Requirements for secure handling: define the security standard used, the testing model, and
the authentication and security of the data. Our team will apply ISO 27001 to help manage
information security effectively. Information here includes data stored in electronic form;
or print data - soft and hard data. Our team will identify the type of information and
identify potential hazards and risks. Then set up the system, set up controls and procedures
to minimize those risks.
Phase 3 (May 28 - August 29):
After testing the product and completing the project, our team will write a report on the entire
process we have carried out, managing product risks, surveying the market in Ho Chi Minh
City.
➢ We will test the product, survey the general market of users (survey about 100 people is
expected), after the survey is complete, we will supplement the user's needs from the

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previous surveys.
Phase 4 (August 29 - September 1):
This is the contingency time to correct errors before the market launches. If the product matches,
we will register the intellectual property rights for this product, and display and introduce the
product on September 1 at Greenwich scientific conference.

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M2. Research the use of different problem-solving techniques used in the design
and delivery of an event.
1. Introduce:
During this assignment, I have consulted and read on various websites about problem-
solving techniques. To solve the problem, I will use primary and secondary research. There
are many problem-solving techniques available to find a solution.
2. Problem-solving techniques:
2.1 Six-Step Problem Solving Technique:
Figure 12- Six-Step Problem Solving Technique
+ Identifying the problems: In our project, the common problem is that team members have too
many ideas and require leaders to synthesize and give appropriate ideas for each solution. choose.
So as the team leader, I need to spend a little time analyzing the problem to listen and take note of
the main points of every member, then I spend a little time identifying the problem and knowing
everyone’s different views on that matter.
+ Understand everyone's preferences: During my time working with the team, to come up with a
satisfying solution, I should first develop a clear picture of the problem that is synthesizing
everyone's opinions. and make the most appropriate opinion based on the group member's opinion
by actively listening with the intention of understanding.

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+ List possible solutions: First, I need to remove the group's concerns such as problems faced by
the visually impaired, and from there team members will think more broadly of the problems that
the group has. concern stifles their ideas. Or create activities to find sponsors and raise funds to
implement the project, in this fundraising phase I will not need to clarify the risk assessments.
+ Decision: This stage is probably the most complex part of the problem-solving process.
However, it does involve carefully analyzing different possible actions, then choosing the best
solution to execute. Be sure to choose the best option out of balance or "bundle" multiple options
together for a more satisfactory solution. In this project, through fundraising, there are many
ideas from members such as: calling community capital, participating TV shows to raise capital,
etc. And each member's idea is related
carefully analyze the activities, then choose the right solution for each idea of each member in the
group.
+ Solution implementation: through the listing of possible solutions, there may be more
problems. It is necessary to clearly identify the initial issues that my group chose, during the
fundraising phase, the group closed the fundraising through two forms: crowdfunding and
participating in capital raising programs.
• Community fundraising: as a two-edged sword for my group, With the form of
crowdfunding, if received having the support and love from the community will create a
good effect. However, if the community doesn't like my team's work then chances are, my
team's project will be in great trouble.
• Raising capital through reality programs: Need to have in hand revenue reports, user surveys
on the product clearly, but the investor will have a stake in this project, But that is not the
concern of my team now, because calling capital through reality programs, in addition to
their investment in our project, our project is consulted by them to solve. the group problems
I have.

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➢ So, my team will choose the form of calling capital through the reality program.
+ Monitoring: The final stage of the problem-solving process is to check if all steps were
successful. To that end, I had to follow up and seek feedback from people affected by the change
of conditions. It is also important that I monitor compliance and compliance and provide
opportunities to review agreements and their implementation.[10]
2.2 The Cynefin Framework:
Doing an Event some of the problem, which is occurs in workplace need complex solutions,
while others can be handled with the most basic of steps. The problem which are face in event
will fall somewhere between those two extremes. No matter, what problem we are facing in the
event Cynefin helps us to get the satisfactory conclusion. It is used to split the problem into the
five contexts. When problem is occurred in the workplace then we place in one of these five
context and it help to get suitable method to solve the problem.
Justification:
Figure 13- The Cynefin Framework

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As per the Question, I have used research about problem-solving techniques for my schedule. The
problem-solving technique is the technique that helps to find the problem and solution. There are
so many problems solving techniques, but I have used three problem-solving techniques. They are
the Six-step problem-solving method, The Cynefin Framework. Six steps problem-solving method
helps us to solve the problem by using six steps. They are Identify the problem, Analyze the
problem, explore information and Ideas, Select the best ideas, Implementation the ideas and
Evaluate the Outcome. It is so simple and easy method. This way helps us to solve the problem
more quickly. The last one is the Cynefin work is used to split the problem into five texts. If the
problem has occurred, then we place a problem in one of these five texts, and it will help to get the
best method to solve the problem.
Conclusion: In this task I have discussed about problem solving technique and with their
different types of problem-solving technique. At last I have also provided the justification of all
this technique.
M3. Justify the use and application of a range of solution methodologies.
1. Introduction
In this task, I am required to discuss the problem-solving methods. I am also required to
disused about a method used to solve the problem.
2. Problem solving method are the steps we use to find solutions to problems and issues. Humans
are naturally quite good at problem-solving, and we often use sophisticated methods that we don't
even know we're using to try to get to the answer. Learning about the methods will enable you to
recognize the approaches you already use and identify other approaches that could be useful for
you.
We choose three problem-solving methods are:
- Trial and error are a way of solving problems by attempting many times by trying something
until we are successful. It is an efficient method to solve the problem when we can base our
attempts based on knowledge and information.

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For example, when my team is talking about how to improve team productivity. To solve that
problem, a team leader tried many principles to help the team work effectively, and so he found a
method to help people increase efficiency. He tried and tried until he found an effective solution
for the group.
Different reduction is about break down a Large task into the small task such as for completing
the basic knowledge of IT Course. I have split their courses into different lecture.
For example: I must follow these steps to complete my team:
• Planning the right way to launch products.
• During the event, I need to create timelines and name them to complete that work.
• Start according to a pre-set schedule.
- With means-ends analysis you compare your current situation and the situation you want to
arrive at, identify the most significant difference between those two situations, and then create a
sub-goal to remove that difference.
For example, if I want to be a talented leader, I would ask myself: "The most significant
difference between where I am and where I want to be is being a leader". That's what's going to be
different in my life to make that happen. Gradually, I will conclude that I don't have the necessary
knowledge or qualifications, but the biggest difference in my real life is my job.[8]
3. Conclusion:
In this task, I have discussed the problem-solving methods. I have also described the method of
problem-solving with the example. Problem-solving methods is trial and error, different reduction,
Means-Ends analysis. I have also provided the justification of all this methodology.

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D1. Evaluate the effectiveness and application of interpersonal skills during the design
and delivery of a training event.
1. Introduction on Interpersonal Skills:
Interpersonal skill is a set of behavior which allow you to interact and communicate with other
people in a face-to-face setting while performing a job. It is all about working with other people.
Interpersonal skills are of different types and they may be verbal communication, non-verbal
communication, listening communication, negotiation, problem-solving, decision-making, and
assertiveness. Negotiation is the process of making joint decision by avoiding the arguments
between different parties.
Problem solving means the process of transforming the details of a problem to reach the solution.
Decision making is a judgmental process of selecting a logical choice from the available options.
Assertiveness is a communication skill in which a person is confident and directly states their
thoughts and feelings while dealing with others. [9]
2. Effectiveness and application of Interpersonal Skills:
I have already discussed interpersonal skills, time management skills, and the use of various
problem-solving techniques in the previous task. So, I have the knowledge of communication
skills that I know how to communicate with others verbally (face-face communication) and non-
verbally (using gestures, postures, body languages, facial expressions, etc.)I also know that to be
a good communicator you need to pay attention to facial expressions, gestures, actions, postures
when communicating. I have also knowledge of how to do seminars, workshops, team activities,
etc., and how to manage the time period during seminars, workshops, or any training events to do
that any kinds of events in proper time.
Now, I can organize seminars or any kinds of events in the future. I know how to solve a problem
with problem-solving techniques with the help of identifying, analyzing and plan and
implementing, and evaluating which are very effective and application of interpersonal skills that I
have applied in the design and delivery of the two-day training events.

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D2. Critique the process of applying critical reasoning to a given task/activity
or event.
1. Introduction:
To meet the demand and requirement of this task, I am going to describe the critical reasoning
that I have applied in the two-day training event as referenced by the earlier task and by critically
analyzing positive aspects I am required to identify in the process of applying critical reasoning
and analyze the aspects that I think I need to improve when delivering the similar events in the
future.
I have solved such kinds of problems in training event scheduling using critical reasoning and they
are listed in the following table:
Problem
Identify
Problem
Analyze
Determining Plan and
Implement
Evaluation
Technical
Problem
It is necessary
to review the
process
affecting
training events.
We can solve a
technical problem
by using another
Arduino instead to
continue the event
without any
disruption now.
I guarantee that if
there is any
unintended error
in this event, I will
continuously fix
the error and fix it
as soon as
possible.
I realize that it is
necessary to carefully
monitor the technical
stage to be able to test
the arising errors and
make the best product
for the visually
impaired.

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Running Out
of Time
The product
launch process
can be delayed
for some
reason, it takes
a bit of time to
complete.
We can review
timetables and
events and
reschedule and
appoint partners at
a nearby date.
I will ensure that if
the time lasts
longer, I will redo
risk management
to be able to detail
the risks in the
coming time, and I
will accelerate the
product launch
process in the
future appropriate
time.
I realize that the
scheduled launch time
will be delayed and
that my team needs to
have effective
methods of working,
set short- and long-
term goals that help
address those aspects
of timing.
Not
Considerin
g The Little
Things
Last minute
tasks may
occur in the
middle of the
end, for
example
forgetting to
retrieve survey
material for the
next test
We were able to
solve this problem
by working with a
team so that I
wouldn't have to
remember a little
thing alone or take
notes in a small
notebook and by
assigning tasks to
my team. and
watch them every
day to see how
everything is
going.
At the beginning
of my project, I
will see what I
took that day and
follow what was
noted.
I find that there are
mistakes in the little
things that require
preparation in advance
on the issue like
teamwork and
assigning work with
them to remember the
little things that is the
best way to solve.
solve that problem.

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Venue
Problem
Lake of
equipment’s,
projection
system
We can solve that
venue problems by
decorating the hall,
by managing the
projection system.
I will make sure
that if there any
problem in venue
then I will talk to
the venue manager
and ask them to
solve the different
activities in an
event.
I have found that we
waste a lot of time due
to the un-management
of the venue but
decoration, free WIFI,
enough equipment is
effective to solve that
venue problem.
In the above table, I have shown how I used critical reasoning to the problems of a training event.
Here we can use critical reasoning to identify, analyze, determine, plan, and implement and evaluate.
Positive aspects of applying critical reasoning:
• It is the ability to analyze the way you think and present evidence for your ideas, rather than
simply accepting your personal reasoning as enough evidence. We can gain several
advantages from mastering critical thinking skills such as better control pf your own
learning and empathy for other points of view.
• It is self-directed, self-disciplined, self-monitored and self-corrective thinking. It entails
effective communication and problem-solving abilities and a commitment to overcome our
native egocentrism and sociocentrism.
• Critical thinking teaches you how to manage your time and resources by analyzing what is
necessary to the process. It also helps you to know that a decision is ultimately a good
one.
• It teaches several skills that can be applied to any situation in life that calls for reflection,
analysis and planning.
• It enhances languages and presentation skills. Thinking clearly and systematically can

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improve the way we share our ideas.
• Good critical thinking promotes such thinking skills which is very important in the fast-
changing workplace.
Aspects that I think I need to improve on when managing similar projects in the future:
• The main step is the need to take reasonable money steps, improve management ability to
make the unexpected risk less and less.
• The second step is to pay attention to the employees' problems and when they understand
their concerns, they will work more efficiently, and of course, their productivity will be
more efficient.
• Ultimately, the whole event needs to be clearly tracked and evaluated to determine if it was
successful, actively receive feedback from nearby surveys, and improve them.

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III. Conclusion
Through this report, I was able to learn some more about interpersonal communication skills, how to
apply reasoning and critical thinking to situations in everyday life. Besides, in this report I also
learned how to effective teamwork, skills like teamwork, problem-solving or management, allocating
time properly to help yourself. I developed a lot better than before. I hope to help the reader achieve
the value that I have gained in this report. Good luck!

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IV. Evaluation
About Strengths:
I was able to develop more issues such as critical thinking, clear problem solving, effective
teamwork. Specifically: In my group, there are four members, through many discussions, myself
and even the other members in the group when speaking out, they all listen to and respect the
opinion.
Some member gives good speech when there is a debate, many opinions happen that require me (as
the leader) to collect and come up with ideas suitable to the group's requirements.
About Weakness:
At first, when I applied the skills as a group, it was still difficult because I was not used to it,
but hopefully in the future, I can master the skills mentioned above in order to develop myself.
more in the future and hope to go further.
About opportunities and future challenges: For yourself to develop better and have a higher
position in the future, it requires continuous self-improvement in knowledge and skills.

37

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V. References:
1. My Accounting Course. 2020. What Are Communication Skills? - Definition | Meaning | Example. [online]
Available at: <https://www.myaccountingcourse.com/accounting- dictionary/communication-skills> [Accessed 19
November 2020].
2. Corporate Finance Institute. 2020. Communication - Importance of Good Communication Skills. [online]
Available at:<https://corporatefinanceinstitute.com/resources/careers/soft- skills/communication/> [Accessed 19
November 2020].
3. Our Everyday Life. 2020. What Is Verbal Communication? [online] Available at:
<https://oureverydaylife.com/what-is-verbal-communication-4934342.html> [Accessed 19
November 2020].
4. Our Everyday Life. 2020. The Importance of Verbal & Non-Verbal Communication. [online] Available at:
<https://oureverydaylife.com/the-importance-of-verbal-non-verbal-communication- 5162572.html> [Accessed 19
November 2020].
5. Wikiwand. 2020. Nonverbal Communication | Wikiwand. [online] Available at:
<https://www.wikiwand.com/en/Nonverbal_communication> [Accessed 19 November 2020].
6. Encyclopedia.com. 2020. Group Communication | Encyclopedia.Com. [online] Available at:
<https://www.encyclopedia.com/media/encyclopedias-almanacs-transcripts-and-maps/group- communication>
[Accessed 19 November 2020].
7. Indeed.com. 2020. [online] Available at: <https://www.indeed.com/career-advice/career-
development/time-management-
skills#:~:text=Why%20are%20time%20management%20skills,allows%20you%20to%20accomplish
%20goals.&text=When%20you%20have%20a%20specific,for%20yourself%20and%20your%20co mpany.> [Accessed 19
November 2020].
8. Study.com. 2020. [online] Available at: <https://study.com/academy/lesson/problem-solving- methods-definition-
types.html#:~:text=There's%20more%20than%20one%20way,%2C%20working%20backwards%2C
%20and%20analogies.> [Accessed 25 November 2020].
9. Indeed.com. 2020. [online] Available at: <https://www.indeed.com/career-advice/resumes-cover- letters/interpersonal-
skills> [Accessed 25 November 2020].

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10. 2020. [online] Available at: <https://uptakedigital.zendesk.com/hc/en-us/articles/115000247813- Six-Step-Problem-
Solving-Process> [Accessed 23 November 2020].
11. Indeed.com. 2020. [online] Available at: <https://www.indeed.com/career-advice/career-
development/time-management-skills> [Accessed 8 December 2020].
12. Youth Incorporated Magazine. 2020. The Importance Of Problem Solving As A Skill - Youth Inc Magazine.
[online] Available at: <https://youthincmag.com/problem-solving-skill> [Accessed 8 December 2020].
13. PM, B. and Techniques, P., 2020. Problem Solving Techniques & Strategies For Project Managers.
[online] Project Management Skills. Available at: <https://www.project-management-skills.com/problem-
solving-techniques.html> [Accessed 8 December 2020].