The Role and Importance of Hospitality and Guest Services within the Hotel Industry

THE ROLE AND IMPORTANCE OF
HOSPITALITY AND GUEST SERVICES
WITHIN THE HOTEL INDUSTRY

Table of Contents.
 INTRODUCTION
 TASK.
 Including services that are offering to guest which promote quality of stay .
 Considering roles and function of guest services and importance of hospitality & how hotels meet this.
 Discussing skills that are required by team members to assure that services are delivered to high standard.
 CONCLUSION.
 REFERENCES

INTRODUCTION
 Hotel industry has been performed within hospitality sector from years ago, and has
contributed to increase profitability in competitive manner.
 Hospitality is one of the biggest and most productive sectors in the world, because it has
provided unpredicted guest services to individual person within different manners.
 The current presentation will be based on Yotel and Railway Inn, which falls under the
category of budgetary hotels in the UK.
 The study will explain services that are provided to different forms of guest which promote
their quality of stay within hotels.
 It will also define the role & function of guest services and significance of hospitality.
 The presentation will justify how hotels meet hospitality, and skills that are needed by team
members.