Human Resource Management for Airlines Industry

Human Resource
Management for Airlines
Industry
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Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Role and purpose of human resource management in Airline industry.................................3
1.2 Preparation of human resource plan based on analysis of supply and demand.....................5
2.1 Current state of employee relations in Airline industry.........................................................7
TASK 2............................................................................................................................................7
2.2 Influence of employee laws on human resource management in Airline industry................9
TASK 3..........................................................................................................................................10
3.1 Evaluation of job description and person specification for a particular staff role in British
Airways......................................................................................................................................10
3.2 Comparison between the processes of selection used by British Airways and Transport for
London.......................................................................................................................................12
TASK 4..........................................................................................................................................14
4.1 Contribution of training and development in improving the operational efficiency of
International Airlines Group......................................................................................................15
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................19
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INTRODUCTION
Human resource management can be defined as the approach of the management of any
organisation which aims at effective monitoring and controlling of the most important resource
of the organisation i.e. human resources. Human resource management aims to increase the
efficiency and productivity of the employees to help the organisation gain a competitive edge in
the market and achieve its targets and objectives (Aswathappa, 2013). In this project report, an
attempt has been made to understand the importance and relevance of human resource
management in service industry by the help of a case study of International Airlines Group.
International Airline Group is the parent company British Airways, Aer Lingus, Iberia, LEVEL
and Veuling. It is regarded as one of the largest group of airlines in the world with a total of
more than 550 aircrafts carrying more than 110 million people each to 268 different destinations.
The following reports aims to evaluate the role and purpose of human resource management in
the airline industry and aims to prepare a human resource plan for British Airways based on
demand and supply analysis. An attempt has been made to understand the impact of current
employee relations and employee laws in the management of human resource in the industry. In
the report, a comparison between the selection processes of different organisation in the service
industry is being done. At last, the report aims to evaluate the impact and importance of different
training and development programme in the improvement of overall operational efficiency of
International Airlines Group.
TASK 1
1.1 Role and purpose of human resource management in Airline industry
Human resource management is an important function of the managers of every
organisation in any industry. In the context of airline industry, human resource management is of
vital importance and relevance (Bratton and Gold, 2017). The practices of human resource
management helps in increasing the productivity and efficiency of staff which helps in
improving operational efficiency as well. International Airlines Group is the third largest group
of airlines in Europe and sixth largest group in the world. The company had more than 64,000
employees in the year 2019 which is a huge workforce. Thus, the importance and scope of
human resource management significantly increases in the organisational context of International
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