HR Management in Service Industries
Added on 2019-12-04
15 Pages5793 Words151 Views
HR Management in ServiceIndustries
Table of ContentsINTRODUCTION................................................................................................................................3LO 1 Understand human resource management at Hilton Hotel Stratford.........................................31.1 Analyzing the role and purpose of human resource management ........................................31.2 Human resources plan based on Hilton Hotel Stratford........................................................4LO2 EFFECT OF EMPLOYEE RELATIONS AND EMPLOYMENT LAW ...................................62.1 Assessing the current state of employment relations for Hilton Hotel..................................62.2 Employment law's affect.......................................................................................................7LO 3 Understanding recruitment and selection process in Hilton........................................................83.1 Discuss a job description and person specification..............................................................83.2 Compare the selection process of different service industries businesses.........................10LO 4 Understanding training and development..................................................................................114.1 Assessing contribution of training and development activities...........................................11CONCLUSION..................................................................................................................................12REFERENCES...................................................................................................................................13
INTRODUCTIONHuman resource management is a process of selecting, recruiting and providing induction aswell training to the employees. In simple terms it can also be termed as process to of managinghuman resource in an organization (Human Resource Management, 2016). An organization hire theHR manager to perform duties regarding organizing individuals in the business. Human resource isthe most important element of an organization as it yields the output and performance through hardwork and dedication. The organization is required to understand the needs and wants of employeesin order to motivate and inspire them so that they can enhance organization's portability. LO 1 UNDERSTAND HUMAN RESOURCE MANAGEMENT AT HILTONHOTEL STRATFORD1.1 Analysing the role and purpose of human resource management Varied kind of functions will be required to be carried out by the HR team set in HiltonHotel Stratford. These are inclusive of; Organizing – This function is all about working over the location of company, deciding ondepartments, destinations (Hafeez and Aburaw, 2013). Other than this, organizationalchanges such as resignation, transfer, promotion etc. will also be handled by the HR ofHilton Stratford. Handling workplace diversity-This can be regarded as one of the major functions that arehandled by HR. This is as Hilton Stratford hotel is likely to have a set of employees thatwould belong from varied backgrounds, qualifications as well as culture. Hence HR in thiscase, would be formulating objectives to make sure that employee differences areunderstood. There would further starting up of specific programs so as to address issues inthe area of violence (Kleynhans and et.al., 2009). Other than this, steps will also be takenwith respect to personal wellness and spirituality. Payroll – Through this function, the purpose of HR present in Hilton, Stratford would be togather data with respect to employee's time, attendance etc. Performance appraisal - This technique can be defined as a practice by which overallemployee performance can be assessed and feedbacks can be provided for the same(Kunnanatt, 2011). Emphasis can be given on both positive and negative aspects ofperformance. This will provide aid in salary increment, granting promotions as well asdismissal of those employees who are performing ineffectively. Employee development and training – With respect to the given aspect, HR at HiltonStratford would be responsible for understanding the employee training needs so as toinitiate as well as evaluate individual based development programs (Wright and McMahan,
2011). The set programs can range from orientation which is all about acclimatizing the newrecruits to the company. This further includes taking in ambitious education programs bywhich workers can be familiarized with new software system.Managing Disputes – This can be regarded as one of the major functions that have been tobe performed by HR. He/she will manage the disputes that may arise between employeesand the employers. In this regard, the HR department acts as a mediator in order to sort outthe issues in best possible manner (Zhou, Zhang and Liu, 2012). This further includeshearing employee’s grievances. Suitable solutions are then searched by them for sorting outthe issues. In other words, timely actions are taken by them so as to prevent things fromgoing out of order. Management of public relations - This can be in form of organizing business meets,seminars as well as official gatherings on the behalf of the company. This is likely to assistin building harmonious relations in respect to the organisation (Su and Wright, 2012). In fewcases, HR department plays an active role to prepare the business as well as marketing plansof the company. In a crux it can be concluded that HR in case of Hilton Stratford is likely to play a key rolein managing the overall activity. The need of the hotel is to put lot of energy as well as efforts indeveloping an effective HRM. 1.2 Human resources plan based on Hilton Hotel StratfordHuman resource plan is a process to determine the current and future potentials required bythe Hilton hotel. It is necessary to plan before recruiting individuals as it helps in understanding thehuman resource requirement in the organization (López-Fernández, Martín-Alcázar and Romero-Fernández, 2012). The planning of human resource is also relevant in achieving strategies andobjectives designed by the organization. The first step of human resource planning is making objectives.. The main objective ofHilton hotel Stratford will be to hire talented individuals with good skill and expertise. Apart fromthis, another aim will be to attain the current number of employees required by the hotel. The nextstep is forecasting demand i.e. estimating what are the total number of requirement in humanresource department of Hilton hotel. After this, the manager will analyse the supply of potentialindividuals available to the hotel. In this, the manager finds out sources and exact number ofemployees available to be recruited. Then he/she will find out the deficit number (Jiang, Lepak andBaer, 2012). Thus, there may be shortage in demand or in supply as well. After this the final step isto identify the shortage and create an action plan. The action plan is made to find out the strategiesthat will help the manager in achieving goals and objectives of Hilton hotel.
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