Human Resource Management Case Study: Redesigning Jobs, Drawing Shop Workers, Creating Job Descriptions, Key Skills and Abilities

RUNNING HEAD: Human Resource Management 1
Human Resource Management
Case Study
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Human Resource Management 2
Contents
The best process to redesign the internally facing and customer-facing jobs.................................3
The advantages and disadvantages for drawing at least some of the shop workers from existing
staff..................................................................................................................................................4
Process of creating job descriptions and person descriptions for jobs in the shops that do not yet
exist..................................................................................................................................................5
Key skills and abilities of field sales representatives and its difference from shop staff................7
References........................................................................................................................................9

Human Resource Management 3
The best process to redesign the internally facing and customer-facing jobs
There are gaps in between the employees who are directly facing the customers and those who
are working at the back-end. The changes are therefore important to be marked so that the
employees are ready to demark the difference in the organizational changes and improvement.
The purpose here is to attain significant growth and challenges in a long term development. The
organization is facing issue in managing the staff which is directly dealing with the challenges
and matching up with the expectations. The purpose is to manage the balance and getting an
effective growth and development on a long run. This is important enough in synching the
organizational gap and managing the proficiency in allocating the result. The changes in the
organizational growth and advancement need to be managed with a purpose to attain maximum
goal and projecting the organizational growth and development. The challenges in maintaining
the balance is affecting the organization well-being. It is very much affecting the organization
and causing long term ineffectiveness. The ultimate goal is to achieve a balance in between the
employees growth while dealing with the customers. On long run, the purpose is to attain
competitive advantage in matching the interest and allocating the most possible outcome(Noe, et
al 2007, 65). The organizational purpose is to hire employees who are able to match the
competencies and are efficient enough to deal with the customers. There has to be a difference in
choice of people who are working on front end to those who are working on back end. The
strategic approach here is to choose those employees who are efficient in interacting with the
customers. The employees who are working on front end are expected to be more pro-active and
require an effective managerial quality. They are certain for the organizational activities and deal
with the changes in order to define better outcome. It is however important for the organization
to be more effective and carry forward an approach which will enable them in gaining
effectiveness at work(Price,2007, 43). The consistent approach towards the work and a positive
attitude certainly help in gaining long-term sustainable goals. It is certainly important in
managing the quality and pursuing the goals. It is necessary to manage the challenges and
working in a pro-active way which will certainly allow in dealing with the challenges. It is
important for managing the effectiveness and developing the most essential way of gaining
accurate results. The human resource development and effectiveness, therefore resides on
managing effective role. This certainly helps in bringing the best output. The general feature is to