Understanding HRM in Hilton Hotels

Here is a short summary of the provided content in one paragraph for customers: Hilton hotels has realistic and timely targets to achieve their organizational goals within 1-2 years. HR plays a crucial role in achieving these targets by identifying market competition, implementing strategies, conserving costs, and performing competitive analysis. The report also highlights the importance of Human Resource Management (HRM) in achieving Hilton's objectives, including employee acquisition and skill development. It explains the difference between HRM and personnel management and how HR contributes to the achievement of Hilton's goals.

HUMAN RESOURCES
MANAGEMENT

TABLE OF CONTENTS
TABLE OF FIGURES.....................................................................................................................3
INDEX OF TABLES.......................................................................................................................4
INTRODUCTION...........................................................................................................................5
1. Human resource management.................................................................................................5
2. Aims and objectives of human resource management............................................................5
3. Difference between HRM and personnel management...........................................................7
4. Contribution of HRM in achievement of corporate objectives...............................................7
5. Immediate objectives of Hilton hotels....................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

TABLE OF FIGURES

INDEX OF TABLES

INTRODUCTION
Human Resource Management (HRM) basically refers to function of an organisation
which helps in maximising performance of employees. With the assistance of provided case, the
entire report focuses on various aspects of HRM practices. Apart from this, the report explains
the aims and objectives of HRM at Hilton hotels, UK which is an international chain of full
service hotels and resorts and the flagship brand of Hilton worldwide (Download brochure -
Hilton Worldwide, 2009). In addition to this, the report elaborates difference between HRM and
personnel management. Other than this, a detailed explanation of contribution of HRM in Hilton
hotels is done. The report also explains the immediate objectives of Hilton hotels UK through
which objectives of respective hotel can be identified.
1. Human resource management
Human resource management is inclusive of functions namely planning, organising,
directing and controlling. HRM is involved in various functions that are practiced in the
organisation. Apart from this, manpower plays an important role in recruiting, hiring and
employee retaining process (Marchington, 2015). It helps employees of Hilton hotel to maximise
the performance and skills of working through developing various training and development
program. Other than this, while carrying out work, job designing, workforce planning and
performance management of staff also need to be conducted.
Human resource is the part of multidisciplinary subject which includes study of
management, psychology, communication, economics and sociology. HRM is a continuous
process of Hilton hotel which is involved in building team spirit and team work (Stone and et.al.,
201). HRM helps to develop organisational strategies that are involved in achieving
organisational goals and objectives. Employees also play important role to maintain commitment
within Hilton. Other than this, HRM has concern about employee protection and safety at
workplace. They are also responsible for recruiting higher level managers who are involved with
various other functions of Hilton hotel.
2. Aims and objectives of human resource management
Aims of human resource management: The main function of HRM is to identify that
the organisation is able to achieve its targeted goal and objectives within the fixed period of time
or not. Apart from this, it also allows Hilton hotels to find new opportunities and activities within
5

the organisation. The main aims of HRM are as follows:
 Obtain the skilled staff to Hilton hotels which are involved with organisational
development of the company.
 Develop inherent capabilities of workers of Hilton hotel through continuous development
opportunities for employees.
 Develop high commitment management practices which recognise that employees are
valued stakeholders of the organisation.
 Major function of developing cooperation and mutual trust is formed by HRM of Hilton
hotels which encourages employees and motivate them towards the work.
 Create a climate within the company which build productive and harmonious
relationships between management and employees at Hilton hotels.
 Work for developing an environment in which teamwork and flexibility can be enhanced
(Chen and Miller, 2015).
 Help in balancing the needs of different stakeholders like owners, government authorities,
employees, customers and management of the company.
 Ensure the workforce that all opportunities are equal for all the people.
 Maintain mental well-being of employees through which they can perform better jobs
(Delahaye, 2015).
 Adopt approaches which are based on concerns and fairness of people to manage the
employees at Hilton hotels. Apart from all this, another aim is to develop high performance work system which
includes recruitment and selection process.
Objectives of Human resource management:
Development of human resources: HRM has the objective to develop effective resources
within Hilton Hotels which can help to accomplish various tasks. Resources here refer to
employees working in the organisation. HRM has the responsibility of developing their skills and
abilities through training and development (Romiszowski, 2016).
Organizational productivity: Human resource has the main objective of accomplishing
organisational objectives. This objective can be fulfilled with the help of HRM. This will leads in
enhancement of achieving organisational goals of Hilton hotels.
Employee discipline and moral: Human resource has the objective of developing
6

discipline between employees so that they can achieve their targets more efficiently. This will
help in developing high morale and work discipline among the employees of Hilton hotels.
3. Difference between HRM and personnel management
Table 1: Difference between personnel and HRM
PERSONNEL MANAGEMENT HUMAN RESOURCE MANAGEMENT
It refers to management of employed people. It refers to management of all the employees.
Employees are treated as cost centre. Employees are profit centre.
People are used for organisational benefits. People are used for multiple benefits.
It is a secondary function of management. It is a strategic function of management.
Management actions are based on procedure. Actions are based on business needs.
Management tasks are monitoring. Management tasks are nurturing.
Slow decision making process. Speedy decisions are taken for organisational
growth.
Job evaluation is done for paying employee's
salary.
Salary of employee is based on performance
evaluation over a period of time.
Jobs are designed by division of labour in
personnel management.
Teams are divided for achieving targets and
goals of the organisation.
Management plays transactional role, whereas Management plays transformational role in
HRM of Hilton hotel
Indirect communication takes place within
personnel management.
Direct communication is there in HRM.
4. Contribution of HRM in achievement of corporate objectives
Human resource has major contribution in achieving organisational goals of Hilton
hotels. They formulate strategies which are involved in recruiting, hiring and retaining process of
employees. Apart from this, HRM contributes in overall business operations of the organisation
which promote organisational productivity of the business.
7

Figure 1: Contribution of HRM practices
Training and development: Human resource managers are responsible at Hilton hotels
for developing various training programs for staff members. As enhancing individual
performance will also helps in increasing organisational profits and growth. Their major role in
training programs is to identify training needs of employees and work for improving their
weaknesses and problems of work (Marchington, 2015).
Employee acquisition: HRM of Hilton hotels is responsible for many aspects which are
involved in hiring and developing employees. Their acquisition is very important for Hilton
hotels as it helps in improving employee skills and abilities which are essential for organizational
growth.
Project management: It can be a difficult tool for the HR in meeting their organisational
goals and targets. Involvement of human resources in management of project helps the Hilton
hotel to identify costs, benefits and risks of a project on which organisation are working.
Compliance management: Compliance management deals with labour relation and
disputes of the employee at Hilton hotels. This role will ensure the company that organisation is
familiar with the government policies and regulations which are related with labour and wage
law and facilitating equal opportunities to each and every employee (Brewster, Brookes and
Gollan, 2015).
Cost and quality control: Specialist of HRM helps Hilton hotel to conserve its cost and
expenses while developing strategic plans. Human resource managers also works for
development the quality of product and find new ways through which quality and cost of the
business can be improved. This thing is involved in improving the quality of product which can
help to maintain cost and expenses.
5. Immediate objectives of Hilton hotels
The main objective of Hilton hotel is to become the preeminent global hospitality
company. They want to become first choice of visitors and team members. Apart from all this,
they want to deliver passionate services to their guest which makes them feel special in the hotel
environment. Their aim is become leader of the hospitality industry through which they become
leaders in their field. They also focus on following their business operations through eco-friendly
concepts (Vance and Paik, 2015). Other than this, they have goal to increase their market share
8

with improving their services for customers and satisfying their needs.
Apart from this, Hilton hotels have the vision to fill the earth with the light and warmth of
hospitality. Other than all this, they also want to control their costs and expenses through which
they can improve their profitability in the business (Prayag and Hosany, 2015). Hilton hotels
have to become leader in every field in which they are currently working. Hilton hotels have the
goal to build loyalty towards their customers and also gain more revenue on per visitors. The
organisation is currently working on developing new revenue sources through improving
existing and new products. They also want to convert their revenue into profit through hotel
operations, processes and procedures.
Smart objectives for Hilton hotels:
Specific: The main objective of Hilton hotels is to provide best services to their visitors
and improve employee engagement practices within the organization. Apart from this, they want
to become market leader of hospitality industry across globe and also they have the target of
differentiating products through introducing new services. Reducing cost of services is also one
of the major objective of Hilton hotels.
Measurable: They can measure their cost through comparing it from past expenses and
costs. Apart from this, they can do competitive analysis to measure market competition and
growth of the company. Employee engagement and visitors experience could be measured
through getting feedbacks from them which help to identify customer and employee satisfaction
from Hilton hotels.
Attainable: Hilton hotels are able to attain the objectives they had set, as they have the
skilled and experienced leader working over there which help to make proper strategy for
achievement of those goals. Apart from this, proper training and development programs will be
introduced to improve employee engagement and skills of staff which results in satisfaction of
customers.
Realistic: The targets of Hilton hotels are reliable, as they are already a profit earning
organization and also have efficient resources which are needed in achieving of organizational
goals. Other than this, they also have experienced leader who helps to increase employee
engagement activities of Hilton hotels.
9

Timely: Hilton hotels have the targets to achieve their goals in 1-2 years for which they
are managing their work efficiently. As, they have proper resources 1-2 years are appropriate
time for achieving organizational goals.
Role of HR in achieving targets: HR manager helps to find out the market competition and
strategies through which Hilton hotels can achieve their goals within 1-2 years. HR helps to find
ways in implementing the strategies in the actual market. Apart from all this, he also helps to
conserve costs which is the objective of Hilton hotels. Competitive analysis is done by HR for
measuring competition in market. Employee acquisition is one of the services which can be
performed by HR to improve employee skills and increase overall profitability.
CONCLUSION
The entire report explains the basics of HRM through which Hilton hotels can improve
their performance in the hospitality industry. The report elaborates the meaning of HRM
practices. In addition to this, aims and objectives are also explained which helps to understand
the goals of Hilton hotels. The report helped to understand the difference between HRM and
personnel management through which difference and role of both of them can be determined. It
explains how HRM is different from personnel management. Apart from this, contribution of
human resource in achievement of goals of Hilton hotels is explained through which importance
of HRM can be identified within the company. Lastly, immediate objectives of Hilton hotel are
explained which assess to find the current goal and objectives of the organisation.
10

REFERENCES
Journals and books
Brewster, C., Brookes, M. and Gollan, P. J., 2015. The institutional antecedents of the assignment
of HRM responsibilities to line managers. Human Resource Management. 54(4). pp.577-
597.
Chen, M. J. and Miller, D., 2015. Reconceptualizing competitive dynamics: A multidimensional
framework. Strategic Management Journal. 36(5). pp.758-775.
Delahaye, B., 2015. Human resource development. Tilde Publishing.
Marchington, M., 2015. Human resource management (HRM): Too busy looking up to see where
it is going longer term?. Human Resource Management Review. 25(2). pp.176-187.
Prayag, G. and Hosany, S., 2015. Human resource development in the hotel industry of
Mauritius: myth or reality?. Current Issues in Tourism. 18(3). pp.249-266.
Romiszowski, A. J., 2016. Designing instructional systems: Decision making in course planning
and curriculum design. Routledge.
Stone, D. L. And et.al., 2015. The influence of technology on the future of human resource
management. Human Resource Management Review. 25(2). pp.216-231.
Vance, C. M. and Paik, Y., 2015. Managing a global workforce. Routledge.
Online
Download brochure - Hilton Worldwide. 2009. [PDF]. Available through
:<http://hiltonworldwide.com/assets/pdfs/brands/HiltonWorldwideBrochure.pdf>. [Accessed
on 9th April, 2016].
11