Human Resource Management Practices in Tesco: Job Advertisement and Selection Process

INDIVIDUAL PORTFOLIO

HUMAN RESOURCE MANAGEMENT 1
Contents
Introduction................................................................................................................................2
Evidence.....................................................................................................................................2
About Tesco............................................................................................................................2
Job advertisement for a customer Service Manager...............................................................2
Selection Process....................................................................................................................7
Conclusion..................................................................................................................................8
References..................................................................................................................................9

HUMAN RESOURCE MANAGEMENT 2
Introduction
This part is about reflection of human resource management practices and this
reflection is based on task 1, 2, and 3 which I have done in previous assignment. Task 1, 2,
and 3 was about human resource practices in an organisation. The organisation that was
selected in previous task is Tesco. In the starting of this individual portfolio report, a brief
introduction of the company will be discussed. After that, a job advertisement for a customer
service manager of Tesco is provided as evidence. At the end of the report, the selection
process for the same job advertisement will be discussed.
Evidence
About Tesco
Tesco is a British multinational groceries and general merchandise retailer. It operates
in seven countries across Asia and Europe. It is retailing in books, electronics, clothing,
furniture, petrol and many others. It is the market leader of groceries in UK which has 28.4%
market share in the market. The company earned $55.9 billion with the help of 4,76,000
employees (Tesco, 2018).
Job advertisement for a customer Service Manager
Customer Service Manager is for leading and motivating a team of staff who ensures
that they are giving their best services. Tesco has a vacancy of Customer Service Manager; it
posts the information on its sites with the application form (Jaakkola, and Alexander, 2014).
The job posting from the website of Tesco is taken and presented below:

HUMAN RESOURCE MANAGEMENT 3