This presentation provides an overview of Human Resource Management (HRM) in service industries. It covers the roles and purpose of HRM, HR planning based on supply and demand, the current state of employment relations, and the impact of employment law. The presentation also includes references for further reading.
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Human resource Management For Service Industries (TASK 1 & 2)
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Content Introduction Roles and Purpose of HRM HR plan based on supply and demand Current state of employment relations Affect of employment law Conclusion References
Introduction Human resource management is defined as a process through which the human resourcein the company is planned, selected, trained and retained. It is the strategic approach to effectual management of the employeesintheorganisationsothatthebusinesscangain competitive advantage while operating in the current market.
Roles of HRM Planning and forecasting the manpower:The HRM department in Hilton hotel plays a vital role in manpower planning. The managers evaluates the need of the employee's in an organisation and plans the requirements of the skills and knowledge within firm.
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Roles of HRM Planning and forecasting the manpower:The HRM department in Hilton hotel plays a vital role in manpower planning. The managers evaluates the need of the employee's in an organisation and plans the requirements of the skills and knowledge within firm.
Continue Recruitment of employee's:The main role of the HRM manager is to recruit the right staff that is required for effective working of the organisation. As Hilton is the service provider company, the success of this organisation depends highly on the amount of the skilled employee's.
Continue Motivating employee's:The HR manager has the responsibility to motivate the staffs that is recruit within firm. The main aim of the HR manager in the Hilton hotel is to arrange some extra curricular activities so as to motivate the employee's and make them work efficiently.
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Purpose of HRM Involvement in decision making:The primary duty of the HR manager is to make the employee comfortable in the work environment. The manager engages the staff in decision making process. This will help the employee's to maintain their inner morale.
Continue Responsibilities of the employee's:It is the responsibility of HR manager to make the environment which will make employees to understand that their main should be the clients. Formulate policies– It is a major responsibilities of Human resource to formulatepolicieswhichincludeshealthandsafety,training,salary, development of employees in the organisation. In the context of Hilton Hotel their HR manager have to create specific strategies so that their workforce will be motivated towards the assigned task.
HR Plan HRPisdefinedasaprocessbywhichmanagementcandeterminethe requirement of workforce in order to meet the need of customers. In this process various considerations are required such as skilled and capable employees.
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Continue Analysingorganisational objectives: It is the first step ofprocessinwhichHR manager of Hilton hotel has to analysethefirmobjectives thatincludesfinance, productionandmarketing. Due to this, manager can get the idea attentiveness work to be done.
Current state of employment relations in Hospitality industry RelationshipwithemployeesisanimportantfeatureofHumanresource management.Itdefinestherelationsbetweenthemanagementand employees.Itisnecessaryformaintaininghealthyrelationsinthe organisation due to which, employees get motivated and their morale and productivityisalsobuildup.InHospitalityindustry,satisfactionof employees are essential for this, management have to build the relations with the employees.
For maintaining healthy relations with the employees Collective bargaining:In Hospitality sector, employees are always bargains with management on employment rules and regulations. In this, leaders are the representatives of entire staff in front of management. For the demands of their team members they may be related with their current compensation, working shifts and many other issues.
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Affect of Employment law in Human resource management Employment law is considered as an essential function of HR manager inanorganisation.Itprovideassistancetomanagementin administration of their activities in systematic manner. It provide responsibilitiestoHRmanagerformakingspecificstrategies, legislations and policies in the firm due to which, they can properly perform their functions in effectively manner.
Continue Anti Discrimination Act 1975-This act is define the rights which are given to employees in every organisation. It can be used by the employees when they get aware about their discrimination on the basis of religion and caste in the firm. It provide secured working environment in Hilton hotel to employees due to which, they will work with efficiency without discrimination.
Conclusion It has been concluded from the above project report that managing human resource is most important for HR manager of hospitality or service industry in order to gain maximum support from them in achievement of desired goals and objectives.
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References Ahmed, P. K. and Rafiq, M., 2013.Internal marketing. Routledge. Brewster, C., Mayrhofer, W. and Farndale, E. eds., 2012.Handbook of research on comparative human resource management. Edward Elgar Publishing. Carmichael, F., Palacios-Marques, D. and Gil-Pechuan, I., 2011. How to createinformationmanagementcapabilitiesthroughweb2.0.The Service Industries Journal.31(10). pp.1613-1625.