The Impact of HRM on Organizational Performance

This assignment delves into the crucial connection between human resource management (HRM) practices and an organization's overall performance. It examines various HRM strategies, including selection, training, and employee engagement, and analyzes their influence on outcomes such as productivity, innovation, and profitability. The assignment draws upon scholarly research and real-world examples to shed light on the multifaceted impact of HRM on organizational success.

HUMAN RESOURCE
DEVELOPMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
LO 1.................................................................................................................................................3
1.1 Comparison of different styles of learning............................................................................3
1.2 Role of learning curve and importance of transferring learning to workplace.....................4
1.3 Contribution of learning styles and theories in planning learning event..............................5
LO 4.................................................................................................................................................6
4.1 Role of UK government in training and development related to lifelong learning..............6
4.2 Developing competency movement in public and private sector.........................................7
4.3 Contribution of the UK government in training development program of Sun Court Ltd.. .8
TASK 2............................................................................................................................................9
LO 2.................................................................................................................................................9
2.1 Comparison of training need at different level at workplace................................................9
2.2 Advantages and disadvantages of training methods...........................................................10
2.3 Systematic approach use to plan training and development...............................................11
LO3................................................................................................................................................12
3.1 Prepare an evaluation using suitable techniques.................................................................12
3.2 Evaluating the training event..............................................................................................13
3.3 Reviewing the success of evaluation...................................................................................14
CONCLUSION..............................................................................................................................15
REFRENCES.................................................................................................................................16

INTRODUCTION
Human resource development plays an important role in managing the overall employees which
leads to achieving organisation objectives. It also concerned with training and development of
employees in order to enhance the skills and capabilities of working employees so they achieved
their daily targets in efficient manner (Avey and et. al., 2011). If company workforce work in
cooperative and coordinate manner with their superior then it will impact positively in overall
development of human resource in an organisation and help in retaining lifelong learning also.
Under this assignment the company which is pre-freed I.e. Sun court limited engaged in property
management which tell about the importance of learning methods and techniques used in
corporate culture in order to achieved daily targets and productivity of employees. Along with
that the whole project discuss about the major elements like different types of learning styles,
role of learning curve in reviewing employee performance, role of UK government in
development of employees efficiency and overall review of overall training programmes. All
these factors need to consider in order to sustain in external environment.
TASK 1
LO 1
1.1 Comparison of different styles of learning
Learning means to gain new things. Learning is important because change in process lead
to change in operations of organisation. There are many activities in organisation which help to
in compulsion of goals and targets. There is important role manager in guiding personnel which
improves performance of individual. There is important role of HR department in providing them
best way to achieve target. It is important that manager has to provide leadership as per need of
individual. People R Us advise Sun Court to use following learning styles: Auditory learning: This style is useful when person is interested ion learning things
through hearing. Manager has to make arrangements through which it can be easy for
person to gain what changes are important. There is important role of music and other
sounds which are helpful in telling them new ideas and policies (Blume and et. al.,
2010). Verbal learning: In this style manager has important role to play. He has to provide
various knowledge and ideas which are important for their working. In this manager

provide guidance how to perform task otherwise manager can hire some qualified which
help employees to learn new things. Social learning: This is one of the best way of learning, but in case of few people this
style is not appropriate. In this style new things are learn by person with a group. This
will help company to minimise cost of learning because they can train number of people
in group. This style will be more impactful as there is competition among people of
group and they are eager to learn new things(Çalişkan, 2010).
 Kinaesthetic learning: In this style there is hand to hand application of what is person
learning. This method is helpful for employees because there can use their learning into
operations. This will help employees to solve issues at that time only and this will
provide perfection to operations.
Source: Types of Learning Styles. 2018
1.2 Role of learning curve and importance of transferring learning to workplace
Meaning of learning curve
Learning curve is the graphical representation of leaning and experience. This curve
shows that with the increase in experience the learning also increases. Learning curve helps in
achieving goals and objective in best and appropriate manner. According to this curve, learning
is a regular process and it improves performance of personnel also. These days there are many
Illustration 1: Learning styles

changes in environment and to make same image in market Sun Court has to apply that changes
in operations (Daley, 2012).
Role of learning curve in organisation
Learning curve is important to see what is the rate of learning of person. This will help to
improve performance and efficiency of company. With the usage of learning curve Sun Court
improves its quality of goods and services. Manager came to know about need of training and
then this improves revenue of organisation. Manager can promote employees or in case rate of
improvement is not appropriate then he can provide proper learning. In case of any change taken
place in company then it is important to know what has been learned by person.
Importance of transferring Learning to organisation
Personnel has different skills and qualities which they apply to their workplace. Manger
can not make employees to learn everything so it is important that individual has to apply some
common learning to improve quality of product (Gatewood, Feild and Barrick, 2015). This will
help HR manager to see requirement of training and according programme will be conducted.
 Employees while get placed in company, HR manager see that some common skills must
be there which help to achieve their targets. This will help to what has more is required
for workplace.
 Through learning program there is some change in operations, this will help to reduce
production cost and defects.
 There will be optimum utilisation of resources which improves goodwill of company.
Company feels competent with outer world. There are problems in operations which can
be resolved through applying learning.
1.3 Contribution of learning styles and theories in planning learning event
Sun Court is big brand in housing society, there are many activities which help
organisation to achieve their task. Organisation can be run with joint efforts of employer and
employees. There must be proper guidance which help employees to know what has to be done
and in what manner. There is important role of leadership because this is what motivates workers
to give their best. There are various styles of learning but it applies as per personality of
employees (Guest, 2011). These theories help manager to plan their event and perform actions in
most appropriate manner. This will help to improve good will of Sun Court. There are many
campaigns and events which focus on increasing sales. This can be done through motivating

employees to perform their best. There are any factors which affects performance of employees.
Manager has to plan strategies in such a way that their performance is linked with their
career growth. Through learning theories planning regarding events are properly planned and this
will provide smooth operations to business and employees are also aware that in which direction
they have to work. People R Us advise Top level personnel to use combination of two or more
theories which is beneficial in different situations (Hobfoll, 2011). There are some targets behind
having events so it is essential that manger has to check whether that it is achieved or not, this
can be analysed through learning theories and styles. Manager can regularly check performance
of employees and make corrective actions to improve their efficiency.
There are numerous employees having different mindset so it is important to train them
about new changes which help them to improve operations. There are many methods of training
company has to adopt best method which is beneficial of all personnel. It is important that
manager has to give importance to modifications where business is operating (Jiangn and et. al.,
2012).
LO 4
4.1 Role of UK government in training and development related to lifelong learning
UK government plays significant role in overall development of both public and private
sectors. Since, UK is developed nation where large amount of funds collected by government
from large corporations in form of tax revenue and exports also. Hence, training and
development of working employees is vital for overall development of whole economy.
Government formulate different laws and regulations in order to protect the interest of
employees. Company in order to take financial assistance from government required to comply
with certain policies and regulations. UK government initiate by organising different workshops,
programmes in which youngster able to learn corporate skill. They also provide funds and
resources to different organisation in order to enhance productivity and efficiency of workforce
which leads to accomplishment of overall objectives. Important role played by government is
define below:- Establishing policies for public:- In order to maintain decorum and remove all the
criminal activity government formulate certain laws and norm for the protection of
general public. The same will communicate to whole population so they aware about all

legislation laws. Non compliance of strict norms leads to heavy penalty and punishment
to particular individual (Lin, 2011). Implementing HR policy:- Government also formulate some HR policies for all the large
organisation in order to develop the overall personality of employees. These policies
describe the minimum limit of wages, working hours and safety measures which
company has to implement in their HR policies. The main objective behind is to protect
internal employees from the exploitation and injustice of company. Promoting HRD norms: Ethical norms and policies made by company after considering
laws enforced by government which applied to that particular organisation. According to
changes made in external environment Government create awareness among society
about the benefits coming from human resource department which leads to maintenance
of discipline in business operations. Infrastructure development:- Under this point government announced various schemes
in order to develop overall infrastructure of economy. All this can be possible when
government assist all the start up and big company in the form of finance which make
possible for them to implement their upcoming project which leads to the development of
rural area and also improve working quality of staff at the working with professional in
initial stage (Lund and Colin, 2010).
 Counselling programmes: UK government also organise various classroom tarining and
counselling event in which expertise communicate with new employees and provide them
ways through which they use learning tools and techniques in their working operations in
order to get better outcomes in future.
4.2 Developing competency movement in public and private sector
Competencies means ability, skills and capability that individual used at the time of
accomplishment of targets. Under this movement both American and British management
concern with reducing international competitiveness and also the requirement of more efficient
and effective managers. So in case if any company recruited new individual they require proper
training in order to familiar with objectives and working environment of organisation. The main
criteria behind this is to increase strength and remove weakness in that selected individual. In
both public and private sector it is vital for managers to communicate personally with all

employees in order to analyse which skill need to be develop in them in order to make overall
performance more productive (Luthans and et. al., 2010).
Therefore, People R Us need to observe the impact of competency movement in both
public and private sector which discuss below:-
Impact on public sector are:- Improve motivation level:- This movement help in improving the motivation level of
employees because this assist companies to adopt cultural change factor which create
positivity among individuals. Evaluation based on competency:- in public sector competition is high due to already
presence of large company so in order to take competitive advantage both the
competency and rivalry among the workforce put their effort to bring productive output.
In order to accomplish work assignments job competencies are used.
 Enhance coordination:- In order to take advantage of competency movement it is vital
for HR manager to provide training to employees according to the needs and capabilities
require by them. When both monetary and non monetary desire of employee fulfil help in
maintaining coordination among superior and subordinates (Meredith Belbin, 2011) .
Impact on private sector:- Increase efficiency factor:- Competency movement help in increasing productivity and
efficiency of manager because it provide direction to manager regarding the challenges
facing in external environment. Systematic knowledge allows manager to communicate
better ways of performing organisation targets. Building interest:- Under this case interest can be created by dividing the work among
employees according to their specialisation. This allows staff members to put their efforts
in effective manner so that overall task of company achieved in effective manner.
 Benefits:- Performance based on competency allow organisation to review different
benefits for both employer and employees.
4.3 Contribution of the UK government in training development program of Sun Court Ltd.
It is the prime duty of UK government to take care of overall development of companies.
Different types of initiatives taken by government in order to provide full employment and
organise training programmes so they develop skill and ability in their recent jobs. It has been
seen that government intervention in big organisation at the formulating HR policies and

strategies is only with the objective of protecting interest of employees and reduce all the unfair
trade practices they used for gaining profitability in their business.
Therefore, People 'R' Us using different learning styles and methods in providing training
to their employees so they accomplish their work in effective manner(Shuck and Wollard, 2010).
They uses various team building activity which is required to gain proactive output and for the
success of organisation following factors considered:- Improve productivity:- Team work method is used to improve the productivity of
organisation by simplifying all the procedures related to daily operations of business. All
these possible because of the presence of coordination and cooperation in corporate
environment. Foster problem solving:- Cohesiveness attitude among team members help in solving the
problem and provide relevant solution in solving complex issue which leads to
achievement of overall objectives.
 Encourage creativity:- Sun court Ltd. Provides different types of methods and techniques
in order to induce employees to think out of the box. Under complex situation employees
of organisation uses their innovative framework which they used in solving critical matter
and also take advice from team members also.
Different types of department that help in functioning and overall human resource plan which
includes:- Health department, work and pension department, education department(Steffen and
et. al., 2015).
All the above department taking responsibility of designing training and development plans in
operating business. People 'R' Us required to consider all the plans and legal laws of UK at the
making training event of Sun Court Ltd. For smooth running of business.
TASK 2
LO 2
2.1 Comparison of training need at different level at workplace
Training is important in current scenario because there are many changes taking place
frequently. It is important to train personnel which help employees to perform task in best and
appropriate manner and this will make company to have long run with competitors. There are
many training methods which help organisation to achieve goals and targets, it is important to

adopt best method. Manager has to analyse the requirement of training, there is requirements of
different training to employees.
Mainly there are three levels in Sun Court i.e. Top level personnel, middle level
personnel, lower level personnel (Vörösmarty and et. al., 2010). There are different roles of each
department hence it is important that HR manager has to verify which method is best at which
level. Training is important because it helps to improve performance of employee and this will
help to increase sales of company. Training need at different levels are as under- UPPER LEVEL PERSONNEL: Top level personnel includes higher authority of Sun
Court. They are the people who analyse the market and frame policies according hence it
is important that training of this level must be related to environmental factors. This will
help managers to frame policies which help them for betterment of company. MIDDLE LEVEL PERSONNEL: This level is important because they create a link
between top and lower level mangers. Supervisors, team leaders are at this level. They
transfer information and decision from top level manager to lower level ,while problems
and queries from lower level to top level. Hence it is important for them to train them
regarding delivering of information. Role of middle level personnel is important as if
there is improper communication then this create confusion among employees.
 LOWER LEVEL PERSONNEL: They are people who perform actual operations to
accomplish targets of Sun Court. It is important because they perform activities which
aims at attaining targets with full efficiency. There are changes in operational work
through use of machines and different techniques which help company to reduce defects
and improve quality of product and services (Wang and Noe, 2010).
2.2 Advantages and disadvantages of training methods
There are many methods of training which are used in industry. But there is involvement
of cost as well as time so most appropriate method must be used. There are many employees in
company so it is important HR has to adopt method which is fruitful for company. Every coin
has two faces positive and negative, hence training methods also has positive and negative
impact. Human resource department plays important role in analysing what is important and
beneficial and what is not. Broadly training methods is divide into two methods i.e. internal and
external sources of training.

 Internal source of training means techniques which are adopted to train employee
within organisation. E.g. Job rotation, promotion, transfer, etc.
 External source of training means some external source is used to enhance knowledge
of employees. E.g. Conference, lectures, etc.
ADVANTAGES OF TRAINING METHODS
 Training sounds to be interesting and improves performance of overall organisation.
 Employees are satisfied as they feel important component of association. This increases
their performance and boost their morale (Werner and DeSimone, 2011).
 This helps to improve good relations between employer and employee and hence there is
good environment within company.
JUSTIFICATION
There is important role of training as it improves performance of company and skills of
employees. It will provide confidence to employees and they compete with outer world.
DISADVANTAGES OF TRAINING METHODS
 There are many methods which may create confusion in the mind of manager. There are
many employees so this gives problem that which method has to adopt.
 There is involvement of cost and time and it is important to opt best method. If training
method is not proper then there are possibilities of wastage of both the resources.
 There is difference in thought process also of top level personnel. So there are chances of
conflict among them.
JUSTIFICATION
People R Us suggest Sun Court company to use internal source of training when there is
requirement of training for less number of employees (World Health Organization, 2011). While
for new employees and lower level personnel some source must be hired which is beneficial for
them.
2.3 Systematic approach use to plan training and development
Training and development is not easy task. In initial days there was no important role of
HR manager to train people. But as there is change in working style and technique there is
requirement to learn new changes. With training employees can know about requirement of that
change and take corrective measures. There must be a proper plan to train personnel and
manager can take feedback at every step. This will help HR manager to find the reasons of

negative results. This will help to provide proper authority and set proper accountability for
workers. People R Us suggest to use following plan which help for smooth accomplishment of
training programme- Analysis: This is the first step in plan. In this step manager analyse the situation and need
of training. There is requirement of different types of training as per skills of employees. Design: After analysing manager opt the best methods out of alternatives. This will be
important because there are many factors such as cost, time, etc. in this step method of
training is adopted which is beneficial for Sun Court (Avey and et. al., 2011). Development: This is the step where things gets finalise that how training is done,
number of employees, time, etc. are part of this step. This is the last step where
modifications can be done because after this there will be implementation apart. Implementation: This is the step where all the application work start. Employees play
major role in this step, where they have to learn ideas and apply to their operations.
 Evaluation: This is the last step of plan where manager evaluate the results of training.
There will be either positive results or negative. In case of positive results there must be
rewards, while in case of negative case feedback must be taken after every step and find
where plan lacks.
LO3
3.1 Prepare an evaluation using suitable techniques
Their are different types of techniques which has been used by management in order to
evaluate training events within the organisation which described below:-
Kirkpatrick model-
This model consider as relevant factor in order to analyse the overall evaluation of whole
training and development programmes (Blume and et. al., 2010). The whole segment of this
approach divided into four parts:- Reaction: This is common way under which overall attitude of employees can be
measured regarding the whole process of training programmes. Although training
increase skill of employee but it is duty of manager to know the opinion of staff whether
they are beneficial for them or not.

 Learning: Under this point it has been observed that how much employee learned from
overall training programmes and events. This help them apply their learning method in
practical problem in order to get better results. Behaviour: Under this point behaviour of employees are analysed after they particiapte in
whole training programmes which allow manager to conclude relevant suggestion from
overall feedback (Çalişkan, 2010).
 Results: This is last step in this model in which duty of employee is to measure the
overall results from overall session of training programmes. This is a way through which
staff can easily analyse whether they achieved their objectives or not.
CIRO model-
This model is comprises in four parts I.e. context, input, reaction and outcome which
described below:- Context level- Under this case, the trainer easily analyse the need of training in relation to
particular employees and the benefits obtained after considering outcomes obtained from
the training level as well. Input level: In this level information related to quality of standard maintain in goods and
services. From the basis of data manager find out the ways through which quality of
products can be improved by facilitating training to them. Reaction level: This level help in ascertaining the overall behaviour of people who will
undertake the whole training process in order to make essential changes under it.
 Output level: This is the last level in which it has been checked whether overall training
events help in achieving objectives or not (Daley, 2012).
3.2 Evaluating the training event
In order to evaluate the whole training program proper action plans must be taken. Sun
court at the time of evaluating whole training event which they require to applied this approach
to their client company I.e. People 'R' Us” which can be described in following manner:- Activity observation:- This is common way in which employee ability and skills can be
enhance which can be possible when company organise training programmes for their
employees. They can do this by continuing monitoring and reviewing the daily
performance which can be gained from this method only.

 Questionnaire:- this is the most common method under which all those candidate who
attend all training programmes are required to fill questionnaire form in order to know
their opinion about training programmes (Gatewood, Feild and Barrick, 2015). Their are
series of question related to benefits and any negative view point related to events and
solution to overcome from issues. Performance test:- this is another common method under which test of employee taken in
which common question related to training topics are asked by managers. The main
criteria is know new skills and professionalism gained from training programmes.
 Interview:- This is consider most common method used in HSBC bank in which manager
communicate face to face with employee in which certain question asked about their
learning experience they gained from training events.
3.3 Reviewing the success of evaluation
In big organisation when size of employee base is large in such case company need to
evaluate the overall performance of employees. In today dynamic environment changes are made
in frequent manner due to high competition so in order to sustain in external market Human
resource department need to establish such strategies and policies in which organisational
objectives can easily be achieved (Guest, 2011). Manager of company need to collect all the data
from relevant source to observe the success of training events. Therefore, manager of Sun court
Ltd. Prepare such plan through which they collect all the information from employee, customers
and suppliers. The whole assessment programmes of training can be easily evaluated from
Kickpatrick model.
Their are different modes through which feedback regarding the overall training program
can be analysed. Various learning styles and techniques are implemented at the performing
operation of company. The whole success factor can be measured from following mechanism:-
 Ensuring that the whole training programmes help in increasing the motivation and
productivity of employees.
 Continuous improvement in quality of goods and services in order to gain competitive
advantages over competitors.
 Training events make possible in improving skill and capabilities of employees which
leads to enhance productivity and efficiency.

 Enhance goodwill and overall brand image through satisfy customers from their services
in optimum manner.
CONCLUSION
This report says that Human resource department is important in organisation. These days
role of HR department is increasing they have to motivate employees to give their best so that
performance of company increases. This can be done if employees performance is attached with
their promotion. In this report there is detailed description about leadership styles, learning
curve, etc. this will help to improve efficiency f employees. If manager is organise training
program then it must be proper planned and there must be feedback taken so that manger can
check what flaws are there in methods. HR manager has to evaluate performance of employees
before and after training this will create awareness in employees as well that they can be
reviewed. These days government has important role in promoting personnel, hence they have
different centres which train employees. These government institutions are cheap and provide up
to date knowledge.

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