Role and Functions of Human Resource Management in Waitrose Company

This report analyzes the purpose and functions of HRM in Waitrose Company, as well as the effectiveness of HRM practices in rising productivity and profitability. It also discusses the importance of employee relations in influencing HRM decision-making.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
P1- purpose and functions of the Human Resource Management..............................................3
P2-Strength and weakness of recruitment and selection methods of HRM ...............................4
P3- Benefits of HRM practices for both employer and employees............................................5
P4-Effectiveness of HRM practices rising productivity and profitability..................................6
P5 Importance of employees relations in the aspect to influence HRM decision-making.........6
P6- elements of employees legislation and their impact on Decision making............................7
P7- HRM practices in work related context................................................................................8
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Human resource management is the strategic approach of the firm which effectively
management employees of the organization to achieve competitive advantages. It is specially
design to maximize the efficiency of the employees through proper training and their
development.
This report will take Waitrose company for this case study. It is a British retailer
multinational company. This report will analyse purpose and the functions of HRM in the
company and it will also explain the approaches of recruitment and selection method. This report
will cover how HRM works and why it is important for the company to achieve their objectives
and goals.
P1- purpose and functions of the Human Resource Management
HRM plays important role in the company to gain competitive advantages (Aklamanu,
Degbey and Tarba., 2016). This department provide skilful employees to the Waitrose company,
so they can gain competitive advantages in the retail market. There are two approaches of the
HRM which define their functions are soft and hart approaches
Hard HRM
In the hart approaches HR manager of the Waitrose company treat employees simply as
their resources like they are machine. This approach has strong like with the corporate business
planning , in this they analyse what resource their company need and how they will get those
resources and how much it will be cost. HR also focus on the workforce according to the
companies need. They hire new employees if they are needed, and they also fire employees
according to the companies labour turnover.
Soft approaches
In the soft approaches HR treat their employees as a most important resource of the
company to take competitive advantages (Bratton and Gold., 2017). They also motivate
employees through the reward system, so they give their best to achieve rewards and stay
motivated. HRM focus on the long term goals of the company and plan according to it.
Purpose of HRM
Purpose of the HRM to recruit skilful employees and right people for the available job in
the Waitrose company. They focus to recruit employees on the right time, place and people to
make their workforce strong.

Functions of HRM
Here are function of the Human resource management in the Waitrose company.
Recruitment
HR manager of the company recruit new candidates when company need new employees
in their workplace to run their business.
Training and development
HRM department analyse the performance of the employees whop are working in
Waitrose company and provide training on the basis of their performance.
Motivation
HR department motivate employees through their HRM practices which include reward
system, group activities etc.
P2-Strength and weakness of recruitment and selection methods of HRM
There are different type of resource HRM used to run their recruitment process. This
helps Waitrose company to achieve market growth through the skilful employees. Some of the
recruitment sources of the HRM are Job analysis, internal and external recruitment and methods
of selection.
Internal & external recruitment
In the External recruitment process company recruit employees from outside of the
company (DeCenzo, Robbins and Verhulst., 2016). They post adds on some websites to search
skilful employees. Internal recruitment process run inside the Waitrose company, HR manager
of the company give promotion to the employees who are working in this company or part of the
company.
Job analysis
In the job analysis process HRM of the company collect the information about duties,
responsibilities, outcomes and necessary skills required for the particular job in the Waitrose
company. This help them find deserving candidate for the company.
Methods of selection
There are different different methods of selection which is used by the HR manger of the
company to find skilful employees. It includes interview, written test etc.
Strength and weakness of the Selection and recruitment process
Competency approaches

A competency based approaches used by the HR mangers of the company to recruit new
employees in the company. This method focus on the talent and skills needed in the candidates to
perform the job task. The method relies on using a series of the assessment tools which identify
not only the technological skills a candidates passes but his behavioural competency as well.
Strength of this approach – company get skilful employees for the particular job. Weakness -
Candidates should have experience in this filed otherwise their will be no use of their skills.
Contingency approaches
In This method HR manger of the company look for the skills needed in the candidates.
Candidates should have leadership quality and management quality to handle the situations. This
methods are useful to recruit managers and leaders (Koskinen Sandberg., 2016). Strength- helps
to identify quality leaders for the company to mange their employees effectively. Weakness-
leaders should have leadership knowledge and managers of the company should have
management knowledge in the different situations.
P3- Benefits of HRM practices for both employer and employees
HRM practices are beneficial for the both employer and employee of the Waitrose
company. Employees get benefits through the rewards, motivation etc. and employer of the
company get benefit in the company's growth, production etc.
Payroll
Employees pay the salaries of the employees and provide proper salary to the employees
who are working in Waitrose company. If employees are facing any issue in their payment then
HR manger of the company help them to get their salaries. It is beneficial for the employer
because HR manage salaries of the employees, so they can focus on the other necessary work in
the company.
Training and development
Training and development is important for the employees to increase their skills and
perform better in their task (Manzoor., 2016). It is beneficial of the employer because they get
skilful workforce who increase their companies productivity.
Flexible working hours
Flexible working hours practices should be implemented by the Waitrose company
because it will be beneficial for the employer and employees both. Employees can complete
their work and go to their home, so they can spend some time with their family members.

Employer will get benefits from this method because employees will complete their work on
time.
P4-Effectiveness of HRM practices rising productivity and profitability
Human resource management of the company plays important role to rise productivity
and profitability through their practices. Here are some practices which motivate and boost
efficiency of the employees to achieve the goals and objective of the Waitrose company, and
they are able to rise their productivity and profitability.
Performance appraisal
In this method HR manager of the company provide feedback to the employees and
review the performance and their contribution in the company. This help them to know how
much contribution they are giving to achieve success for the company (McKeown., 2019).
Employees will get feedback and according to the feedback they improve their performance. It is
beneficial for the company because employees can improve their performance and company will
able to achieve success in the market. It will also increase their productivity and their growth in
the market.
Training
Training is necessary for the employees because employees get change to increase their
skills and also develop some new quality to perform better in their task. This also increase the
productivity and profitability of the Waitrose company because their employees will able to
perform their task effectively and it will increase the productivity of the company and company
can earn more profit in the retail market.
Reward system
Reward system is also a practise which is run by HR derangement of the companies to
increase their productivity and their profitability. HR manager of the company set the target
which employees have to achieve and after archiving the set target employees get rewards. It
helps to motivate employees and also increase their efficiency to complete their task.
P5 Importance of employees relations in the aspect to influence HRM decision-making
There are some strategies which can help HRM of the Waitrose company to improve
employees relation. Here are some strategies to improve employees relation so company can
achieve success in their business.
Group practices

It is best way to improve employees relation, Waitrose company is the multinational
company and employees come from the different culture, and they speak different languages.
Group activities helps to increase flow of communication in the workplace (Mira, Choong and
Thim., 2019). Employees will help each other to complete the task, and they can understand each
other through the group activities. Every organization should run these activities to improve their
employees relationship. It helps to increase companies growth and company can achieve
competitive advantages.
Healthy workplace
It is important for the HR manager to provide healthy and working environment for the
employees. They should provide health related factuality to employees, so they can work without
any fear or rewards strategies should be implemented by the HR. it will help to create trust
among employees, and they will work to achieve companies objectives and goals.
Stages of HRM decision making
There are 4 stages of HRM decision making which are -
Stage 1
In the first stage of decision making HR department plaining for the right employees for
the company and it also includes training, promotion, lay off etc.
Stage 2
in the second step they decides the benefits which should be given to the employees to
create employees relations.
Stage 3
HR manager of the company make stargates to record the performance of the employees,
so they improve their skills.
Stage 4
They make strategies to improve employees relation in the workplace.
P6- elements of employees legislation and their impact on Decision making
Employees legislation are known as employees law which helps to protect employees
(Rawling and Schofield-Georgeson., 2018). According to the UK employees legislation workers
are entitled to certain employment rights including the minimum wages, statutory sick pay,
statutory, employment relations act, sex discrimination etc. the purpose of employment law is to
establish working conditions which enable people to work in the free atmosphere. They establish

working conditions that prevent harassments. It is important for the Waitrose company to
maintain sanitary and safe working conditions for employees.
National minimum wages
According to the UK government minimum wages are depend on the employees age.
Minimum wages pay per hour almost all the workers are entitled to. The national living wages
are higher to the minimum wages and it is applicable if their age is over 25. it does not matter
how small the employees are, they will get minimum wages.
Sex discrimination low
As an most of the part bin the United Kingdom, This is unlawful to discriminate against
any employee or person because they are having one of the protected characteristic which are
gender reassignment, age, marriage and civil partnership and sexual orientation.
P7- HRM practices in work related context
Job description
Company Waitrose company
Post Manager
Location UK
Report to -
Qualification Bachelor's degree in business, retail industry
knowledge
Responsibilities Manager employees, provide right directions to
employees, ensure company polices are
followed or not.
Title of the job Assistant Manager
Date: 08, Jun 2020
Qualification required Essential Desirable Met
Bachelor's degree in
business, retail industry
knowledge
YES

Need of Experience
3 years of
experience in
retail industry
YES
Personal characteristics
& conduct
Management
skills, knowledge
of management
approaches, able
to make good
relationship with
employees,
effective
communication.
YES
Roles and
Responsibilities
ensure company
polices, manage
employees
relations, provide
good assistance
to senior
managers.
provide right
directions to
employees,
ensure company
polices are
followed or not.
YES
Person pacification
Assistant manager plays important role in every organization. They are responsible to
manager employees and provide them right directions to achieve goals and objectives of the

Waitrose company (Suder and et.al., 2019). Candidates should have effective communication
skills, so they can provide proper information the workers.
Interview questions
Q1 how do you motivate employees at workplace to achieve objectives of business?
Q2 How would you handle agree customers in the stores ?
Q3 Describe your management style in different situation in the workplace ?
Q4 how do you define success ?
CONCLUSION
As per the report has been analysed Role and functions of Human resource management
in the Waitrose company. How they provide benefits to this company by implementing new
statuaries and their HRM practices. This report has been provided brief information about HRM
and their importance in the organization.

REFERENCES
Books and journal
Aklamanu, A., Degbey, W. Y. and Tarba, S. Y., 2016. The role of HRM and social capital
configuration for knowledge sharing in post-M&A integration: a framework for future
empirical investigation. The International Journal of Human Resource
Management.27(22). pp.2790-2822.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
DeCenzo, D. A., Robbins, S. P. and Verhulst, S. L., 2016. Fundamentals of human resource
management. John Wiley & Sons.
Koskinen Sandberg, P. H., 2016. Non-decision making in the reform of equal pay policy. The
case of Finnish gender equality legislation. Equality, Diversity and Inclusion: An
International Journal.
Manzoor, F., 2016. Evaluating the role of human Resource management (HRM) practices on job
performance: An application of employee empowerment as moderator. City University
Research Journal. 6(2).
McKeown, T., 2019. The role of HRM in generating Innovation & Creativity–helping or
hindering??. Journal of Management & Organization. 25(2). pp.173-174.
Mira, M., Choong, Y. and Thim, C., 2019. The effect of HRM practices and employees’ job
satisfaction on employee performance. Management Science Letters. 9(6). pp.771-786.
Rawling, M. and Schofield-Georgeson, E., 2018. Industrial legislation in Australia in
2017. Journal of Industrial Relations.60(3). pp.378-396.
Suder, G. and et.al., 2019. Mind the gap: the role of HRM in creating, capturing and leveraging
rare knowledge in hostile environments. The International Journal of Human Resource
Management.30(11). pp.1794-1821.