P3 Benefits of HRM practices for both the employer and employees

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Purpose and functions of HRM, applicable to workforce planning..................................1
P2 The Strengths and weaknesses of various approaches to recruitment and selections.......3
TASK 2............................................................................................................................................5
P3 Benefits of HRM practices for both the employer and employees...................................5
P4 Evaluation of effectiveness of HRM practices for organisational profitability and
productivity.............................................................................................................................6
TASK 3............................................................................................................................................7
P5 Importance of employee relations that influence HRM decision-making........................7
P6 Key element of employee's legislation and its impact on decision making process of HRM
................................................................................................................................................8
TASK 4............................................................................................................................................9
P7 Illustrate the application of HRM practices in the organisation with examples...............9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Human resource management is an important part of an organisation, in which managers
play an important role in managing the entire workforce. They formulate various plans and
policies in order to handle work of employees. They perform various task like recruiting
candidates within enterprise, provide essential training to them and update their skills and
abilities on regular basis (Schuler, Jackson and Tarique, 2011). These processes help in gaining
high retention of staff members and increase profitability of a firm. In this context, a report has
been made which shows importance of HRM in an enterprise. Thomas cook has chosen in this
assignment which is a British multinational travel company of UK. It operates business in
tourism sector with main aim is to provide better services to travellers and make their journey
memorable. This report has described various approaches of recruitment and selection along with
effectiveness of HR practices in a company.
TASK 1
P1 Purpose and functions of HRM, applicable to workforce planning
Workforce planning refers to a procedure in which HR managers of a company used to
make continuous improvement and design in perfect way. In this process, they used to align
working organisation with priorities and requirement of business. It includes legislations,
regularities and production requirements along with hiring desired employees in firm. In addition
to this, workforce planning includes various strategies which is based on determining workers'
implications, goals and objectives of a business in context with future and current needs
(Functions of HRM. 2017). Thus, HR managers of a company perform various functions in
order to design workforce which aid enterprise in enhancing profitability and productivity of
business in a higher manner. In context with Thomas Cook, which is a travel company of UK.
Currently, near about 22,000 number of workers are working in this tourism industry.
Purpose of human resource management- The main purpose of human resource
management in a firm is to boost productivity of workers. They generally concern with making
improvisation in an association as well as on adopting various approaches and policies. Some
main purposes of HR managers in Thomas Cook are:-
 Create better organisational culture: It is the main purpose of human resource
management of a company in which managers used to form effective working culture.
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In travel and tourism industry, managers are mainly concern with introducing diverge
culture in workplace. It will help in getting highly qualified workers who have gained
knowledge of various languages. Therefore, creating proper organisational culture aid
firm in managing entire functions of business in a systematic manner.
 Law: In UK, Government has established various rules and legislation which helps in
running business organisation in a legal manner. These laws are amendable for all
companies including tourism sector also (Shuck and Wollard, 2010). It includes
employment legislation, union and negotiation etc. These are generally influence
decision-making process of HR in a company which are based on recruitment and
selection, hiring as well as terminating employees and more.
 Managing employees: In an enterprise, the most valuable asset is its workers,
therefore, it is main responsibility of HR to manage their work and provide healthy
working environment to them. In order to this, they should give them proper training,
compensation, reward and more. It would help in increasing productivity of employees
so that profitability of business can be enhanced (Teece, 2012). Since business of
Thomas Cook is increasing at rapid rate, therefore, it necessary for managers to
manage workplace in an effective manner and use various approaches for utilising
manpower.
The main functions of human resource management in Thomas Cook-
 Recruitment and selection – Business of tour and travel industry is enhancing at rapid
rate, therefore, it needs to hire best employees in organisation. For this process, HR
managers used various approaches to attract large number of job seekers who have
possessed high skills in giving effective services to travellers. By getting a list of
applicants, they can choose the best among them through various method of recruitment
and selection procedure.
 Training and development- This is the major responsibility of HR managers of an
association in which they provide essential training to new and existing employees to
increase their skills, abilities and knowledge in a particular people. In Thomas Cook
travel company, managers provide learning programs to employees which gave them
opportunity to gain theoretical, behaviour and functional knowledge. All these skills help
in giving high customer services and retain them with longer period.
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 Payroll management- It is also major responsibility of a firm to introduce payroll
management in enterprise. In this process, managers are needed to review performance of
each employee and give appraisals accordingly.
P2 The Strengths and weaknesses of various approaches to recruitment and selections
Every business organisation need to get best candidates in their workplace who help in
running business activities in a proper manner. For this process, HR managers perform various
activities in order to introduce high skilled workers. But it is not an easy task for them to recruit
and select the best, as this process includes lot of procedures. Along with this, they have to
analyse effectiveness of all sources of recruitment and selection method so that entire activities
can be done in proper manner (Tarique and Schuler, 2010).
External Recruitment: It is the method under which list of candidates are obtained from
external sources such as placement agencies, job portal, media advertisements, employment
exchange and more. Therefore, it helps in bringing high eligible candidates at workplace.
Strengths Weaknesses
 External recruitment helps in bringing
fresh candidates at workplace who are
capable to deliver new ideas and inputs
for success and growth of business.
 When a firm hire candidates from
outside of company then it may give
more opportunity in facing better
competition at marketplace.
 Among various advantages, the most
weak point of external recruitment is
that it consumes much time as well as
expensive too. Therefore, for small
companies, this process may affect
their budget.
 This method also damages morale of
existing employees who are more
capable for a desired position which
may bring heavy labour turnover too in
business.
In Thomas Cook Travel Company, its HR managers use both internal and external
sources of recruitment as per requirement of job. In internal method, they used to move
employees from one position to another by giving either promotion or transfer. While in external
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procedures, they hire candidates by online method of recruitment. For hiring people from
external sources, they use following approaches:- Job analysis: It is an initial phase of hiring employees in staff. In this process, managers
are used to identify needs of people in various department of company and gather
information accordingly. After collection of data, they used to plan whole procedure for
fulfilment of the same. Job Description: It is a part of advertisement in which HR managers are used to promote
their job information in front of various candidates through which they can easily
understood roles and responsibilities of them towards job vacancy within the company. Person specifications: This document has given by companies who are going to recruit
candidates for fulfilment of vacant position in their workplace (Zheng, Yang and
McLean, 2010). It includes important criteria of a person as qualities, qualifications,
skills, abilities and more. It helps job seekers to match their profile with requirement of
job and apply for the same. Job posting strategies: It is major responsibility of HR in recruitment and selection
procedure to formulate appropriate strategies in order to see in what manner they will
conduct activities for hiring employees in firm.
 Multi phase recruitment: This is the best systematic technique which aid managers in
hiring an eligible and high skilled candidates in organisation. This procedure includes
various procedure of selection i.e. taking interview either by face to face or through video
conferencing by using Skype, WhatsApp and more application of internet (Teece, 2012).
Strengths of recruitment and selections
 Internal method consumes less time in giving a position to an employee who is already
familiar with working organisation (Wilson and et. al., 2012). Tarique and Schuler,
2010).
 This method also brings up motivational level of workers when they got opportunity to
work on new and better position.
 External recruitment is the best method of recruitment as through this source, an
enterprise can gain desired employees who have possessed all eligibilities and skills as
required for a particular position.
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 Introducing new person in workplace helps in increasing productivity and profitability of
a company.
Weaknesses of recruitment and selections
 Internal method fails in providing fresh face in workplace (Teece, 2012). So, it is
ineffective when an organisation needs to produce innovative products at marketplace.
 This method also rise various issues like conflicts, feeling of competition, jealousy and
more among workers.
 External recruitment procedure is costly as well as expensive too as HR managers are
required lot of capital for giving advertisements in newspapers, on social sites and for
further process of selection.
 External method is generally consumes much time and requires a lot of verification for
recruiting a candidate in enterprise.
TASK 2
P3 Benefits of HRM practices for both the employer and employees
Human resources management is play vital role with in an organisation that effect their
performance as well as productivity at market place. With in a firm there are two main body are
work employers as well as employees both are interdependent on each others. Thomas cook is a
tour & travel enterprise and their employees has continuously improve clients satisfaction
resulted achieve goals and objectives in limited period of time (Tarique and Schuler, 2010).
There are explain some benefits of HRM for workers and employers as follows:
Employer's benefits
 Focus on tasks or assignment: By hiring human resources manager firm are able to
divided all task as well as activities into manageable action and provide them to
employees according to their skills and capabilities. In this, they are also trying to find
out best suitable ways to competing work in an effective manner.
 Using work time: By implementing all HR policies at work place, all staff members are
appropriately utilise given time in order to competing their task. Thomas cook has
executed all HRM practices in order to achieve goals and aim in given time frame.
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 Reduce absenteeism: Human resources management are increase employees
engagement with their work resulted absenteeism should be reduce as compare to before.
It is very beneficial for Thomas cook in increase their market position, productivity and
growth rate.
Benefits for employees
 Experiences in new areas: HRM practices has also help full for staff members. Through
this, they are experiences new things and get equal opportunities thus help to enhance
skills as well as knowledge related to new area to learning (Schuler, Jackson and Tarique,
2011). Thomas cook has gain higher profitability and productivity in employees work
resulted get customer satisfaction in long period of time.
 Opportunities of training and development: HR manager of Thomas cook conducting
training program in order to enhance employees skills and knowledges. Before this, they
identify individual learning style, needs and capabilities accordingly select method of
training events. Most of time, the company may used on the job training method thus help
to achieve mission in an effective ways.
 Personal satisfaction and cultural interest: HRM practices may develop strategies as
well as plan in order to increase individual satisfaction toward their job role and make
healthy working environment resulted reduce conflict among staff members in long run.
P4 Evaluation of effectiveness of HRM practices for organisational profitability and productivity
Effectiveness of HRM practices in a company can be observed when it helps in hitting
setting goals in a short period of interval. In this process, managers look out on various aspects
of business rules and regulations, strategies and policies, etc. These things are help in managing
workforce and entire operational activities in a systematic manner. In context with tourism
industry like Thomas Cook, it is necessary for managers to adopt various HR practices which aid
in keeping retention of employees for longer period of time (Human resource management.
2018). It would help in increasing productivity and profitability of business in a proper way.
Effectiveness of practices of HR can be seen as:-
Setting of directions and implementation: HR managers are needed to provide complete
information about roles and responsibilities to each employee. Along with this, superiors should
give proper direction and guidelines to workers so that they can contribute their efforts in
achieving the success of goals and objectivities in an efficient manner. Therefore, managers and
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leaders of Thomas Cook, take responsibilities to set achievable goals, mission, strategies and
more.
Excellent performer and innovative staff: In order to compete with other companies who
are dealing in same business, it is necessary for Thomas Cook to make modifications in
organisational system on regular basis (Salvendy, 2012). It includes proper staff at workplace
who have innovative ideas and skills. This would help in making creativity in services, through
which travellers can enjoy their journey in an amazing way. It would lead them to stay long with
services of company.
Individual and team goals by effective communication: HRM practices also seems to be
beneficial in making good relationship with workers. In this process, managers are used to
engage workers in group task, further distribute roles and responsibilities to them as per skills.
Along with this, to make collaboration in them, managers use effective communication with their
workers so that they understand roles and perform accordingly.
Update skills and maintain productivity at workplace: HR managers are required to give
proper training and development to employees in order to update their skills and knowledges.
These programs are necessary when new technologies introduce in organisation for obtaining
higher outcomes.
TASK 3
P5 Importance of employee relations that influence HRM decision-making
Behind success of a project in an organisation, major role is played by its workers. They
contribute their best efforts in completing a task in a given period of time (Rousseau and
Barends, 2011). But as compared to work on individual level, working in team is much more
beneficial. As when employees engage in group task, then they can develop a good relationship
with each other. Along with this, they can share skills, knowledges and opinion through which
difficult can be completed easily without any hurdles. Therefore, mangers of Thomas Cook are
required to make proper collaborations and coordination among staff members as well as provide
them healthy working environment. This would help in accomplishing goals and objective in a
profitable way. In addition to this, it can be said that employee relation influence decision
making process of HRM in a company in following way:-
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Sharing work: By building a strong team in workplace, it becomes easy for HR
managers to gain right work of them and complete a task in more efficient way (Iles, Chuai and
Preece, 2010). In order to this, when workers work in a group and share a good relations, then it
becomes easy for superiors to distribute roles and responsibilities to each in a systematic manner.
Ability to reduce risk: Involvement of workers in group task also useful in reducing
chance of risks in a company. Along with this, it aid Thomas Cook in enhancing profitability as
well as increasing market share.
Increase in sales: For gaining loyalty of workers, managers are needed to make good
relationship with them by interacting them with proper communication. Therefore, HR managers
of Thomas Cook used to include each worker in decision making activities and discuss with
them about new changes in working organisation.
P6 Key element of employee's legislation and its impact on decision making process of HRM
Employment legislations refers as laws that are established by regulatory bodies of a
company (Hobfoll, 2011). These rights are made to protect workers in an organisation and
prevent them from discriminations. In tourism sector, generally workplace has covered with
diverse culture i.e. employees belong from different background, knowledge and skills, so
discrimination in such area can easily be occurred. So, it is necessary for HR managers of
Thomas Cook to follow all amendable laws which impact on decision making. It is necessary
especially at the time of recruitment and selection procedure, in which managers are needed to
provide complete information about rules and regulations of workplace to new recruiters. In
addition to this, they should inform them about their rights in company so that chance of
unionised can be reduced. There are various laws and legislation are made which improves
working condition of employees as well as give them right to demand for their benefits. It
include Equal Pay, Sex Discrimination, Employment Rights, The National Minimum Wage and
more (Decker, Riley and Siemer, 2012). Therefore, if any organisation refuse to follow these
rights then it will be legally penalised.
Sex Discrimination Act: This act gives right to employees to speak out if any abusive
activities are held with them. It was enacted in 1984 for preventing employees from
discrimination which could be occurred on the basis of sexual orientation, marital relationship,
gender identity and more. In this regard, HR managers of Thomas Cook gives employment to
mostly female and disable workers so that equality at workplace can be maintained.
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Equality Act 2010: This act is combination of all acts which are made to reduce
discriminations. It gives right to get adequate salary, employment, compensation, appraisals,
working hours flexibility and more.
TASK 4
P7 Illustrate the application of HRM practices in the organisation with examples
In Thomas Cook Travel Company, managers implement various HRM practices in order
to hire desired candidates in workplace (Bulgurcu, Cavusoglu and Benbasat, 2010). It includes
preparation of various documents like job description, personal specification, interview
procedure, offer letter, induction program and more. It includes:-
Job analysis: In this process, managers are required to give complete information about
job vacancy, roles and responsibilities for specific positions and more. It helps in gaining
attention of right candidates whose profiles match with job requirement.
Job description
Organisation name
Thomas Cook Group Plc
Job profile
Human Resource Manager
Location
Peterborough, UK
Report to
HR Administrators
Roles and Responsibilities
 Develop policies and strategies of HR.
 Maintain environment of workplace and manage work of employees.
 Conduct Performance appraisal.
 Examine budget of the company
 Be able to revert to queries of travellers.
 Evaluate the ways through which they can improve sales.
 Training and development programmes.
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Required Qualification
MBA (Master degree in business administration)
Experience required
5 to 7 years
Salary
10 to 12 lac per annum.
Curriculum Vitae (CV)
Name:
Address:
Contact number:
Email Id:
Career objectives: Seek to grab opportunities in order to show my experience and talents in
travel business and provide high services to visitors.
Qualification:
MBA (Master in Business Administration)
Experience:
8 year of experiences in travel business
Personal skills:
Strong communication skills
Effective Leadership skills
Quick decision-making skills
Problem solving
Declaration:
Hear by I am declaring that all mention information is true as per my experience and
knowledge.
CONCLUSION
From the above report it is concluded that human resources management is very
important for each one organisation in order to manager all manpower in an effective ways. They
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are develop strategies as well as plan in order to enhance employees performance as well as
productivity thus help to achieve goals and objectives in limited period of time appropriately.
Management of Thomas has implemented all employees legislation at their working place
resulted enhance staff members satisfaction about their task with in firm.
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