Table of Contents INTRODUCTION...........................................................................................................................3 PART 1............................................................................................................................................3 Overview of the organization......................................................................................................3 Explanation on the purpose of the HR function and key roles and responsibilities of the HR functions......................................................................................................................................3 Explaining the benefits of different HRM practices within an organization for both the employer and employees.............................................................................................................4 \Approachestoworkforceplanning,recruitmentandselection,T&D,performance management and reward system.................................................................................................6 Explaining the approaches of effectiveness of employee relation and employee.......................9 Identifying the key areas of employment legislation within which the organisation exist.......10 PART 2..........................................................................................................................................12 Designing the job specification.................................................................................................12 CV for the position of HR Assistant.........................................................................................13 Interview Notes.........................................................................................................................14 Job offer....................................................................................................................................14 Process and the rationale for conducting appropriate HR practices.........................................14 CONCLUSION.............................................................................................................................15 REFERENCES..............................................................................................................................16
INTRODUCTION Human resource management is the department of an organization that handles the employee relations, staff management and hiring the employees. The main purpose of HRM is to focus on the people within the business that ensure best work practices are in place at all times. Present study has been based on HRM that will be presenting the report on Marks & Spencer. It is a British multinational supermarket in UK that also provides the bundle of services or products to the consumer. The main purpose of the study is to evaluate the HRM department and their roles and functions in order to meet out the company's aims and objectives. Further, in the study will discuss about the purpose of HRM and their key functions within the company. Besides, it also explains the benefits of different HRM practices that are conducted by the business. Moreover, this study segment will explain about the employer and employee relation which is the most essential activity of HRM.Further, the study also point out the job specification, CV, job offer letter and the process for conducting appropriate HR practices. PART 1 Overview of the organization Marks & Spencer is a multinational super market chain situated across the world. It has overall 1380 stores. The company operates two segments; first is UK and second is International. The company is selling its own branded products and services such as good, clothing and home products in its stores and online both in the United Kingdom and internationally (Aguenza and Som, 2018). The company is also selling women clothing such as women swear, lingerie, menswear or kids wear. Overall, it helps to generate good amount of profit and results. Besides, in terms of employees relation, M&S hires very talented and educates employees who well manage the customer queries and maintain the customer satisfaction. For that, company also provides the different benefits to employees for their own development. Explanation on the purpose of the HR function and key roles and responsibilities of the HR functions HRM Purpose HRM is the most essential department and function of every organisation. In other words, to maintain the employee relation and their interest is very much necessary so as to perform the productive work. For that, HR manager is the person who take this opportunity and responsibility
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to sustain the employee satisfaction, so this is the main purpose of human resource management in order to accomplish the overall business objectives and goals. Key roles and responsibilities of HRM function:- Recruitment & Selection :This is the foremost function of HRM to captivating, recruiting, screening, evaluate the person potential based on the selection criteria and the requirement from specific job role (Wallace and et.al., 2016). It is the role of HR manager to prepare all these activities to make an effective team within the M&S. Besides, in this function HR is fully responsible for selecting best candidate for the company performance. Orientation :Orientation is the process that is conducted for an employee at the first day of working (Albrecht and et. al., 2015). Besides, this programme is specially conducted for new employees where HR manager is to communicate all company policies, code of conduct and job roles to all employees. Besides, in order to attract employee interest, they also share some company achievements and employee benefits as well. In this manager perform a role in order to organize the plans for employees and guidelines as well. Compensation Benefits :compensation is the essential and necessary term for each and every employee, labour who are working for the company. This is the main function of HR where they are responsible for managing the compensation details of employees. Besides, along with this setting compensation structures and evaluating competitive pay practices is the part of this function as well.HR manager is responsible to manage employee payroll, employee benefits etc. Training & Development :Employee must have needed training as they are freshers and not familiar with the practical knowledge.So in this function HR role is to let them know about the working criteria of M&S and lead all employees into correct direction. Professional development is the part of training that helps employees to learn more about the working. Explaining the benefits of different HRM practices within an organization for both the employer and employees HRM practices is one of the most effective term that used by the HR manager. In within the organization HR manager has been used different kinds of HR practices such as training and development, recruitment and selection, performance management etc. M&S uses all these HR practices in order to enhance the employee skills and productive performance (Human Resource best practices,2018). All such practices of HR such as Training and development, recruitment
and selection, compensation, legal implications etc. all such practices helps organisation to maintained the ethical environment within the business. Benefits to Employer Organizational Culture :HR manager at M&S provides training and Development to employees for their personal development and growth. However, such practices develop the professional culture at workplace.The foremost benefit that gains from HRM practices are to have the positive work culture that motivate employee motivation and healthy working growth. Employer get better results and productive team performance within the company (Benn, Teo and Martin, 2015). HRM practices plays a most crucial role of influencing the company culture within the company. Besides, employer also get working standards, procedures and guidelines which allows the employees to know and learn different things. Planning for change :By motivating employees and confidence company benefited to adopt new change within the organisation. Another benefit that employer get is get time to think about new changes. The reason behind new change is employee satisfaction and good confidence that bring from HRM practices. Planning for change must required a good opportunity for the company that makes big difference in between the world. Besides, it also helps to gin the new working challenges that helps to bring some new opportunities and growth. Management of conflicts :By conducting good HRM practices such as employee benefits, professional growth, reward & recognition, T&D all these practices makes employees motivated and confident (Cascio, 2015). Besides that, there are many movements that arise conflict among employees and employers. However, HR resource manage all those conflicts by different techniques.HR practices also manage and control the conflicts and issues it helps to control the overall activities and manage the goals and opportunities. Healthy & Safety :Health & Safety of employees is must for an employer. For that, HR manageristheresponsiblepersontomakesuretheemployeesafetybyfixingsome precautionary things. So that, this practice make employee beneficial to get better results and outcomes.By applying the all Legal requirement and implication such practices of HRM secure the workplace safety within M&S. Benefits to Employee Professionaldevelopment:Everyhard-workingemployeewantspersonalor professional development by working in the company. HRM is the function who manage all
those employee needs and organise different training & development programmes to satisfy employees. So overall, by providing good knowledge scope, professional growth employee will definitely satisfy and contribute their hundred percent. Increased job satisfaction and morale among employees: employee moral and their job satisfaction is very important thing within the company that handled by HR manager. By providing reward and recognition, compensation, employee benefits. They automatically fulfilled the needs of employees that helps to gain their job satisfaction and commitments towards the company growth (Collings, Wood and Szamosi, 2018). Overall, HRM practices is the most essential and effective in order to enhance the company profit outcomes. This will encourage employees towards the company growth and potential outcomes. HRM practices also helpful to maintained the working culture environment as well. \Approaches to workforce planning, recruitment and selection, T&D, performance management and reward system. Approaches to workforce planning ď‚·In order to perform work effectively, employee requires using Workforce approach. This is the most productive approach to perform the work on time. For that, employee requires setting the work priorities. This approach is useful to reduce the burden of work. ď‚·Before performing any task plan for that, Workload approach is the best approach to start the work and accomplish within time period. Planning helps to let team members know what exactly want to achieve, how it is going to be achieved. ď‚·Incremental planning approach is the another approach through company get all the things and management effective results. Apart from that, this is the best way to fulfil the employee needs and wants. By the help of incremental planning approach it helps to meet out the company wants and effective learning outcomes. ď‚·Various approaches to building programs and makes the best growing performance and developmentopportunitygoals.Anotherapproachthatcanusedbycompanyis Competency approach in which due to high competition employees create its own identity by making good impact on the overall performance. Approaches to recruitment and selection
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ď‚·Equality and diversity approach of recruitment & selection is the best approach that helps to give the good impact on the candidates (Guerci, Longoni and Luzzini, 2016). This approach develops a good image or reputation of the company in front of the candidates. This approach helps to assure that all the new candidates will be considered on the same scale without any discrimination. ď‚·Attracting the right candidates is the another approach that adopted by the HR in which theyattractthecorrectcandidatesbygivingthemgoodjobdescription,person specification, reward packages and along with clear details. This approach enable company to select correct candidate for the vacant job. ď‚·Skills inventory is must have required the best idea and development result in order to fulfil. This is the best way to promote the enlarging result outcomes that makes the good impression on the development areas. On the basis of above approaches M&S should need to be focus on attracting skill full and potential candidates for the staff selection process. this is the best approach that company could adopt. Approaches of T&D ď‚·On the job method is the best way to conduct employee development that helps them to learn more knowledge along with their routine work. This approach or method helps to both employer and employee. ď‚·Understudy is the another approach that can be used by the M&S in which employees learns from their seniors, supervisors and bosses during the working. ď‚·Job Rotation is the another way that company could adopt in which they learn by shifting of an employee from one job to another on regular intervals (Kerzner and Kerzner, 2017). This helps employees to learn different things to perform all works. ď‚·Training & Development of employees can be increased the potential and competency level among employees. Work on special projects is the kind of opportunity that company provides to some employees who are capable to perform those tasks.
ď‚·Experiences is the another approach that company can adopt this is one of the oldest method of on the job training. This is the most effective method that helps me to develop the long lasting decision making approach in order to meet out the best outcome results. ď‚·Commitment assignment trainee become members of a committee that develop the training and development targets in order to meet out the long lasting efforts. ď‚·Coaching is the another method that develop the best target and results in order to meet out the best outcomes and goals. ď‚·Brainstorming is the another beneficial approach that company could adopt. It helps people to solve problems in a new and different way (Kuegler Smolnik and Kane, 2015). Role playing is the best way to contribute the best possible way to enhance the employee motivation level and growth. Role playing is the best target through employee get more knowledge for development. Approaches to performance management ď‚·360 degree is the most common and useful approach that company could adapt to measure the employee performance on every aspects. This is also very time consuming process which takes huge information and resources to perform the task. ď‚·MeasuretheemployeeperformanceonthebasisofQualitativeandQuantitative approach. In which employee go through from the process in which HR manger measure the individual contribution, behaviour, commitments towards the company all things has to be measure. ď‚·By taking feedback of employees in order to evaluate the result target and goals. This is the again most effective target opportunity and task in order to select the best employee for the company. Approaches to reward system ď‚·HR manager can use Equity Theory in order to reward people. This approach helps to make sure that equal pay is provided for work of equal worth. ď‚·On the basis of working performance can be the another approach that company could adapt to give reward to all employees (Liu and et.al., 2017). This is the another most
affective and challenging form of situation that affect the new challenging way of make this effective situational goals. ď‚·Get reviews of motivational challenges and goals affect the overall position and goals that develop the new opportunity and goals. ď‚·Reward and people according to the value they create and also affecting the most effective situational challenges that makes the long lasting effective results and goals. ď‚·This affect the overall situation of the company acquiring the new challenges and growth results. That also helps to determine the new working targets and opportunities and bring long lasting goals. ď‚·Total reward is the another approach that can adopted by the company. ď‚·Result approach is the another way to accomplish the company aims and objectives. Besides, this approach focuses on the product or the outcomes of one effort (Meijerink Bondarouk and Lepak, 2016). Besides, it seeks to identify and evaluate what has been accomplished by an employee subject to appraisals. ď‚·Besides, it also helps to determine the leafing developing targets to get the best approach to analyse the result and growth. Explaining the approaches of effectiveness of employee relation and employee. Employee relation is the primary term for every organisation in order to maintain the standardize work culture. In other words, this term can also be explains by different manner such it is the efforts to manage the kinship between employees and employers. An organization with excellentemployeerelationsprogramsprovidesthefairandconsistenttreatmenttoall employees (Panaccio and et.al., 2015). In order to build an effective relation between employer and employee company can adopt some following approaches from below: this brings the new working styles and new opportunity task in order to meet out the best developing results and growth. Employee engagement is the process to engage employees into the productive activities and goals in order to meet out the business aims and objectives. Employee engagement is the best practices by the company that helps to maintained the standard company environment. Collaborative Approach
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Different organization have their own format of employee engagement. The relation or the effectiveness of employer and employee is very much essential in order to get the best results and outcomes for the future business targets. It helps to define the best advantage and goals in order to build out the best outcome and results in order to full filled the business objectives. Such as M&S committed to driving a sustainable business and socially responsible. This includes employee relations with safe and healthy environment, promotes diversity, work as a team. Psychological Approach This is the another approach which is helpfully to maintained the effectiveness of employer and employee relation. As per this approach oh human resource it defines the difference of individual thoughts either of employee or employer. Due to which it creates misperception and conflicts in the relation of employer and employee. This is the human nature that thinks are different (Utrilla, Grande and Lorenzo, 2015). In order to get overcome from these conflicts. Each person can appreciate each other thought and ideas that helps to reduce the differences among others. Sociological Approach This is the another approach which refers to the society and its community in which different kinds of human beings has been present. Each individual have their own values and customs. In order to reduce that, HR can apply the policies and human resource management is the another best way to create equality and good relation with overall it brings lots of effective learning styles and build the faith among employees and employers. By applying all legal terms and conditions within company environment is helpful to run the business functions in smother manner. Company should need to require employee engagement strategies in order to maintained the employee relation. Such as M&S can adopt any of the above practices into their business functions to get the bet outcome results and goals. Identifying the key areas of employment legislation within which the organisation exist. Employment laws and compliance plays a most crucial role within the organisation. It secures and safe the company management from the government punishments. Employers must adhere all the employment legislation policies and procedures in order to maintained the good relation with employees.
Health and safety Act 1974 :Employers face different kinds of duties and responsibility against the employee safety. According to Health & Safety act 1974 of UK M&S must have obliged all the obligations in order to remove the all chances of human loss. Employer must ensure that there is not any kind of development growth that makes the different opportunity and growth in order to meet out the goals and objectives. Company should maintained the adequate welfare provisions for staff at work. Data Protection 2018:Data protection act is the most challenging and ineffectiveness which brings uncertainties among the departmental goals (Wallace and et.al., 2016). The health and safety at work act explained the British safety council this is the another thing that company needs to talk. The implementation of these regulations does not have to be daunting, time consuming or costly affair. Company should maintained the data of employees in order to maintained the good relation with them. Besides, it also very helpful to get the effective management task and results. Equal Pay 2010 :Equal pay act is the another regulatory legislation that company should need to adopt into their business practices. The equality act 2010 gives both women and men the right to equal for equal work. With women and men being legally entailed to be paid. This is the right of every employee to get the equal pay from the company as per the position and outcomes. Here it helps to grow the business growth in terms of making high impact on the business level.
PART 2 Designing the job specification Job Specification HR Assistance Post & Job Title - HR Assistance Location ď‚·Marks & Spencer London street Block A Working Hours ď‚·9 : 00 AM to 6 : 00 PM Reporting to ď‚·HR Head Responsible for ď‚·For ensuring the employees' satisfaction and maintained their regular activity. Working With ď‚·Team Members and under with Senior Management Purpose of Job ď‚·Maintained the safety of the work force. ď‚·Maintained the working environment and superior workforce environment. ď‚·Developments of the Human resource department. ď‚·Personal Ongoing development. ď‚·Originate new ideas and innovation in order to beat out the best outcome results. ď‚·Create new growth and performance management methods and techniques. Main Duties and Responsibilities ď‚·HR manager is responsible for making employee benefits and planning for compensation management. ď‚·Develop or organise effective training and development program. ď‚·Keep sustaining the Effective employee relations for productive work performance. CV for the position of HR Assistant
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Tara Webster London Street Building-A United Kingdom Career Objectives To work at the position of System Administration and utilize my technical skills to manage the employee data and their manage their satisfaction level. Key skills ď‚·Ability to deal with conflict management ď‚·Ability to sustained employee relation ď‚·Well communicator. Educational Qualification: Completed Master's Degree In Human resource Management in 2018. Work Summary ď‚·Working in XYZ company from 2008 to 2012 as a HR journalist ď‚·Working in Data hardware Company from 2013 onwards as a HR assistant. Extra curricular Activities/ Hobbies ď‚·Interest in Sports ď‚·Lightening to music ď‚·Volunteer skills ď‚·Coordinator Personal Details Name:Tara Webster Date of Birth:7rdNovember 1985 M. No.: +44-8145962458 Marital Status:Single References Available as per requirements Interview Notes Interview notes are the best thing to review an individual interview process. That develops the new effective process and making the working more enthusiastically working.
Interview notes are totally based on the selection criteria. Such as HR manager measure candidateson thebasisof itsown selection criteria basis. Such Candidate should have knowledge of HR policies, skills to resolve the employee queries, helps to fulfil the company aims and objectives on the basis of effective leadership management (Wallace and et.al., 2016). On the basis of selection criteria HR assistant would be choosing in order to fill the position. Selection criteria Selection criteria of the student based on the company policies weather they give preference to qualifications or skills. Hiring decision mainly on job specific qualifications. CriteriaInterviewRating (1-5) PerformanceRating After Hire (1-5) Comments/Lessons Learned Technical Ability 43Aspertheinterview conduct. Candidate is very good at Technical skills. Leadership Skills 34Candidatehavegood knowledge about leadership and know how to handle the Presentation Skills 24Employeeiswell representableandhaving skillofperforminggood work at this level. Notes :However, HR Prepare their own notes in which they note down their own suggestions as per the interview with the techniques. Sometimes HR set the candidate criteria on the basis of qualificationandskills,orsometimestheyselectindividualsaspertheconfidenceand behaviour. Job offer Job Offer Letter
John lewis HR Manager Marks & Spencer London Street Block A United Kingdom. Date Dear Tara, Pleased to inform you that I am writing this offer letter for you on the position of HR Assistance in M&S. Your experience, skills are exactly matched to this profile. Please review the attached documents outlining for the salary benefits. We look forward to welcoming you as part of the M&S Team! Regards, HR Team Process and the rationale for conducting appropriate HR practices. The main reason behind HR practices is to accomplish the employee satisfaction and enhance employee morale towards the company commitments. Besides, the main reason behind HR practices is to motivate employees and workers to increase their motivational level and effective working task opportunities and goals. HR manager of M&S applies the HR practices such as recruitment & selection, Training & Development, Compensation, Incentives & employee Benefits. So all such methods and long lasting results can help to recontinue the work into more efficient manner. The reason behind this all process is to maintained the good environment within the workplace and selects the right people for the right position within organisation. M&S adopt different methods to recruit people such as external methods through online portals, social media sites, company websites etc. internal methods from internal promotion, referral, transfer etc. CONCLUSION As per the above analyses and report discussion, it has been concluded that human resource management is one of the most essential department of the business that helps to achieve the company aims and objectives in order to meet out the company aims and objective.
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Study has been based on HRM which concludes the role of HR and its key functional task in order to meet out the company aims and objectives. Besides that, study also discussed about the different approaches and effectiveness of employees relations and employee that reflect the long lasting behavioural task. Furthermore, report also concluded key areas of employment legislation within the company operates its functional task.
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