Human Resource Management: A Case Study of Marriott Hotels

This report explores the multifaceted nature of Human Resource Management (HRM) within an organizational context, using Marriott Hotels as a case study. It delves into the purpose and functions of HRM, analyzing its application in workforce resource planning and employee management. The report further examines the strengths and weaknesses of different recruitment and selection approaches, highlighting the benefits of various HRM practices. It also emphasizes the significance of employee relations and employment legislation, demonstrating their impact on decision-making processes. By analyzing the HRM practices implemented by Marriott Hotels, the report provides valuable insights into the effective management of human resources within a corporate environment.

HUMAN RESOURCE MANAGEMENT
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INTRODUCTION
Human Resource refers to employees who operate the different operations of a company as
well as the department which manages them (Armstrong and Taylor, 2014). Employees and
human resource department play an important role in the progress of an organization. This
report demonstrates the various dimensions of the HRM in an organization. The function and
purpose of human resource management in an organization is demonstrated in an
organization. The strength and weakness of the various recruitment and selection methods are
also explained. It also elaborates the benefits of different HRM practices so that appropriate
method can be applied. It further elaborates the different importance of employee relations
and employment legislation and their impact on the decision-making process.
It adopts the case study of ‘Marriott Hotels’ to understand the application of the HRM practices
in the corporate world. Hotel Marriot is flagship brand of Marriot International which is an
American multinational organization that franchises and manages a brand portfolio of lodging
facilities and hotels. The different factors associated with the Human resource are probed in the
context of Marriot hotels.
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P1 PURPOSE AND FUNCTIONS OF HRM, APPLICABLE TO WORKFORCE
RESOURCE AND PLANNING IN MARRIOT HOTELS
HRM is the backbone of an organization, therefore, it is important for an organization to focus
on the effective management of its employees in order to achieve significant growth. Marriot
hotels and resorts is a big name in hospitality sectors. It was founded in the year 1957 and
headquarters in Bethesda, United State. There are more than 560 hotels and resorts operate in
this brand. It operates in different countries across the globe.
The chief reason behind the success of Marriot is its effective strategies to manage its
employees (Marchington, et al. 2016). There are various purpose and functions of HRM in
Marriot. The key purposes of HRM in Marriot are:
 Remuneration
 Employee relations
 Maximization of efficiency and productivity
REMUNERATION
Remuneration is defined as the reward provided by an organization to its employees in the
form of wages, salary, pay, bonuses, incentives etc. HR department of Marriot hotels rewards
their employees for their good performance (Brewster, et al. 2016).
EMPLOYEE RELATIONS
It is one of the key purposes of HR department of an organization to maintain a healthy and
positive relationship with employees. Marriot hotels focus on the development of a healthy
atmosphere are the workplace. HR department plays an important role in avoiding and
resolving different conflicts or disputes.
MAXIMIZATION OF EFFICIENCY AND PRODUCTIVITY
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An effective management of the employees reflects positively on the performance of the
employees. There are different techniques which can be adopted by an organization in order to
maximize the efficiency and productivity of the employees as well as to improve the employee
performance.
There are different functions of HR department which are crucial for the smooth operation of a
company. Key functions of HR department of Marriot hotels are:
Requirement and selection
Training and development
Reward management
Employee administration
REQUIREMENT AND SELECTION
It is very important for a company to recruit or select the best employees in order to
accomplish the different organizational function smoothly as well as efficiently. HR department
of Marriot hotels recruits its staff members including managers, waiter, cook and other
supporting employees for the operating different operations. It adopts internal as well as
external approaches for the recruitment of suitable employees (Board, 2017).
TRAINING AND DEVELOPMENT
Effective training and development of employees are crucial for the smooth and efficient
accomplishment of the different organizational activities.HR department of a company provides
effective training and development of an organization. It provides training to employees
according to their needs.
REWARD MANAGEMENT
It is very important for an employer to appreciate the good performance of the employees in
order to motivate them to deliver better performance. There are different ways which can be
adapted to reward the performance of the employees. Monetary, as well as monetary ways
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such as bonus, incentives, reorganization, salary increment, can be adapted to motivate the
employees.
EMPLOYEE RELATIONS
It is important for a company to build a good and healthy employee-employer relationship as it
can affect the performance of an organization to a great extent. It is the responsibility of the HR
department of the organization to maintain a healthy relationship with the employees. There
are different techniques which can be adapted to nourish the employee-employer relations. HR
department of Marriot focuses on the promoting employee involvement and employee
engagement in order to build a strong relationship with the employees (Kehoe and Wright,
2013).
EMPLOYEE ADMINISTRATION
Employee administration is an important function of HR which deals with the enrolment of new
hiring, selection, tracking of employee performance and other such activities which are
important for the appropriate management of the employees.
HR department of Marriot focuses on all the above-mentioned purposes and functions in order
to achieve better results. It helps it in managing the employees in an effective and efficient way.
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P2 STRENGTH AND WEAKNESS OF DIFFERENT APPROACHES TO
RECRUITMENT AND SELECTION
Recruitment and selection of the employees is an important role and responsibility of HR
department of an organization. There are different approaches which can be adopted for the
proper recruitment and selection of the employees. Internal and external recruitment are Key
approaches to recruitment and selection of the employees (Brewster, et al. 2016).
INTERNAL RECRUITMENT
Internal recruitment is one of the widely used approaches for the effective recruitment and
selection of the employees. In this method, a company fills the vacancy through internal
sources such as promotion, transfer etc. Hotel Marriot used this method to fill the vacancy
through these methods. There are various strength and weakness of these recruitment
approaches which should be considered by an organization for the effective recruitment
(Bryson, et al. 2013).
Strengths –
There are various advantages of this method which makes it one of the effective recruitment
method. It is cost effective as well as time-saving method as there is no need of finding the
candidates outside the company. One of the other advantages of this approach is that the
employees already know about the organizational operations, therefore, it would be easy for
them to perform their roles and responsibilities in an effective manner. It also helps in
developing a healthy relationship between the management and employees.
Weakness –
There are few limitations of this approach which influences the effectiveness of this approach.
One of the main weakness is a limited choice as the company has to select the employees from
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its own current employees. It also creates the vacancy which has to be filled. It also can give
rise to unhealthy competition among the employees (Shackleton, 2015).
EXTERNAL RECRUITMENT
In this method, a company recruit the employees through different methods such as campus
placement, interview, agencies etc. This method helps an organization to recruit and select the
suitable employees for the smooth operation of different organizational functions.
Strengths-
There are different benefits of this method which help the HR department of an organization to
fulfil its vacancy. The key benefit of this approach is that it allows company to select the
employees from the large volume of the candidates. Company can hire the skilled and
knowledgeable employees so that they can perform their assigned responsibilities efficiently in
an efficient manner.
Weakness-
It consumes a lot of time and money to hire the suitable candidates for this approach. The
external recruitment methods such as advertisement are costly as compared to internal
methods. One of the other demerits of this method is that a company don't know much about
the skills, knowledge and behaviour of the employees.
Marriot Hotels applies both the recruitment approach in order to recruit the suitable
employees. It is essential for the company to consider both the positive and negative aspects of
these approaches for hiring suitable candidates (Bryson, et al. 2013).
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P3 DIFFERENT HRM PRACTICES THAT BENEFIT THE MANAGEMENT AND
EMPLOYEES
There are different HRM practices which are crucial for the smooth and efficient operation of
the organizational objectives. HRM practices are advantageous for workers as well as the
management of an organization (Purce , 2014). There are various HRM practices which are
adopted by Marriot hotels which include:
REWARDING EMPLOYEES
One of the best ways to encourage the employee to deliver better performance is to reward
their performance. There are different ways which can be adapted to reward the performance
of the employees. Monetary, as well as monetary ways such as bonus, incentives,
reorganization, and salary increment, can be adapted to motivate the employees. It is also lead
to job satisfaction of the employees as well as it helps in developing better relationship
between employees and management.
TRAINING AND DEVELOPMENT
There are different HR department of a company provides effective training and development
of an organization. It provides training to employees according to their skills and knowledge. It
helps in developing the knowledge and skills of the employees. Effective training and
development of the employees enable them to perform their tasks efficiently as well as it
reflects significantly on the performance of the company. Marriot also focuses on the short
term as well as the long-term development of the employees (Shackleton, 2015).
EMPLOYEE ADMINISTRATION
It deals with the enrolment of new hiring, selection, tracking of employee performance and
other such activities which are important for the appropriate management of the employees. It
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is helpful for the employees as well as for the management. It helps company in developing
effective HR strategies.
All the above-mentioned HR practices are beneficial for the management of Marriot hotels as
well for its employees. It helps employees in improving their skills and knowledge as well a sit
reflect positively on the overall performance of the employees.
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P4 EFFECTIVENESS OF DIFFERENT HRM PRACTICES IN MARRIOT
HOTELS
HRM practices are essential for improving the profitability and productivity of the employees.
The HRM practices of Marriot hotels help it in improving its profitability and productivity.
Training and development are an important HRM practice which is beneficial for the Marriot as
well for its employees. Training helps employees in understanding their tasks and ways to
accomplish them efficiently. An appropriately trained employee is a valuable asset for the
company and help company in accomplishing different organizational objectives. The
development of the employees helps company in making their employees prepare for the
future challenges. It helps employees in improving their skills and knowledge which serves
competitive advantage for the Marriot.
Reward system plays an important role in motivating and encouraging the employees to deliver
better performance. Rewards may be monetary as well as non-monetary. It helps in boosting
up the morale of the employees. The reward system is not only for the employees as well as it
reflects indirectly on the profitability of the Marriot.
Employee administration is also an important HR practice which helps Marriot in developing
better business strategies in order to achieve the organizational objectives. There are different
factors which can be considered by the Marriot in order to develop effective planning for the
proper utilization of the workforce (Wang, et al. 2017).
It is imperative for Marriot hotel to understand the different factors associated with the HR
practices in order to achieve better results. The proper adoption of the HRM practices can help
company in enhancing profitability and productivity (Gatewood, et al. 2015).
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P5 IMPORTANCE OF EMPLOYEE RELATIONS IN MARRIOT AND ITS
IMPACT ON DECISION MAKING
Employees are the main stakeholders of the company which are the lifeblood of an
organization. Employee relations are bond shared between the management and employees. It
is crucial for an organization to build a strong and positive bond with the employees. A healthy
relationship is important for avoiding different conflicts and for the smooth operation of
different organizational activities (Muñoz-Pascual, et al. 2017).
An unhealthy relationship between management and employees can reflect adversely on the
profitability of the company. It can give rise to different conflicts which can give rise to major
problems, therefore, it is impo0rtant for Marriot develop healthy relationship with the
employees.
Marriot gives special attention to the development of healthy environment at workplace. It
applies different techniques for the nourishment of healthy relationship with the employees. It
takes cares of the different needs of the employees and tries to fulfil the needs (Tansel and
Gazîoğlu, 2014).
Relationship with the employees influences the decision-making process of an organization.
Healthy relationship with employees is a positive point for the Marriot hotel as it can make
effective decision without any issue. Management of Marriot hotel considers the views and
ideas of the employees in order to make the effective and strong decision. It encourages its
employees to part actively in the different organizational operations and to share their point of
the view for the improvement of the company. It avoids taking decisions which can give rise to
different conflict.
Healthy relationship with the employees helps Marriot in taking decisions to achieve the
organizational objectives. Employees of the company also deliver their best performance to
make decisions successful (Muñoz-Pascual, et al. 2017).
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P6 KEY ELEMENT OF THE EMPLOYMENT LEGISLATION AND ITS IMPACT
ON THE DECISION MAKING OF MARRIOT
The government has formed the different legislation for the effective management of the
employees. These legislations are beneficial for the employees as well as the management. It
helps an organization to avoid the different issues or conflicts which can affect the different
business activities. It is important for an organization to follow all these legislations for the
effective management of its employees (Budhwar and Debrah, 2013).
There are different legislation which should be considered by an organization. The key
legislation which are associated with the Human resource management are:
EQUALITY ACT 2010
Equality Act 2010 is formulated by the parliament of the UK which is formed to codify the array
of Act which was formed on the basis of Anti-discrimination law. This act ensures the equal
treatment of the employees regardless of their age, gender, belief and sexual orientation. It the
case of gender, pregnant women have special rights. This Act protects the rights of the
employees and takes strict action against the organization which violets this legislation.
DATA PROTECTION ACT 1998
This act is an important act which is formulated by the parliament of UK to protect the personal
data of an employee. It follows the EU data protection directive 1995, processing, protecting
and movement of data. According to data mishandling of the personal information of a person
is an illegal act. This Act also incorporates the eight data protection principles that ensure the
protection of the personal information of the employees.
EQUAL PAY ACT
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Equal pay act is another important act which protects the right of the employees regarding the
salary or wages. It helps employees in getting the proper salary and wages regardless of their
gender.
It is important for an organization to follow all the laws and legislation to avoid the issues or
conflicts. Marriot hotels follow the legislation in order to operate its business smoothly. This
legislation influences the decisions of Marriot. It makes the decision by considering the
different legislations associated with the Human resource management to achieve the better
results.
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P7
JOB SPECIFICATION
Marriot Hotels, one of the leading multinational companies is looking for Front office manager
for the management of reception area. Your responsibility is to act as the face of the
organization and ensure the guests get a heart-warming welcome.
JOB Specification
Tile of job: Front Office Manager
Experience: more than 2 years
Qualification: Bachelor degree in management
Required Skills:
 Excellent communication skills
 Problem-solving skills
 Good organizational and multitasking skills
Note: send your CV at Hrmarriot @ph. Mt com
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CV FOR JOB OF FRONT OFFICE MANAGER
XYZ
123, Abacus street
London, UK
Email ID – XYZ123 @gmail.com
CAREER OBJECTIVES
To work with an organization where I can improve my skills and knowledge and can achieve my
organizational goals.
SKILLS
 Good communication skills
 Problem-solving skills
 Management skills
 Knowledge of Ms Office
EXPERIENCE
1-year experience in Premier Inn as a front desk manager
2 years’ experience in Travelodge as a front desk manager
ACADEMIC QUALIFICATION
Bachelor degree in management
PERSONAL DETAILS
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Name: XYZ
Father's name: ABC
Address: 123, Abacus street, London, UK
Hobby: listing music, reading and writing
DECLARATION
I hereby declare that all the information mentioned above is true and correct to best of my
knowledge and belief
Signature
Date:
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INTERVIEW NOTES
Marriot Hotels, one of the leading multinational companies is looking for Front office manager
for the management of reception area. The HR department of the company has set up the
criteria for the selecting candidates for the role of front desk manager. The criteria for the
selection of front desk manager are as follow:
 Candidate should possess effective Communication skill
 Should possess sound knowledge of Microsoft office
 Should have the ability to work under pressure
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JOB OFFER TO SELECTED CANDIDATES
JOB OFFER LETTER
28 January 2018
Mr XYZ
London, UK
Dear candidate,
Marriot Hotels is glad to inform that you have been selected for the job role of Front Desk
Manager. We are expecting the acceptance for this job from your side also. Joining date for this job
is 15 February 2018. Company would provide you three-month training from the joining date. Your
performance in training period would decide your further journey with us. In training period your
salary would be 7500 GBP and after the successful completion of the training, your salary would
increase to 9000 GBP.
Company request you to make a response regarding this offer letter within the 8 days. For the
further details, you can contact us through our e-mail and website.
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Sincerely
HR manager
Marriott hotels
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APPLICATION OF HRM PRACTICES IN WORK RELATED CONTEXT
An organization applies HRM practices in order to operate various organizational operations
smoothly. There are different factors which should be considered by an organization in order to
achieve better results. Marriot Hotels applies different strategies for the effective management
of its human resources.
Technology is one of the important elements which can be used by an organization in order to
achieve better results. Company adopt all the technological tools for accomplishment of the
different HR practices efficiently.
It uses technology for the recruitment and selection of the suitable candidates.
 Mobile recruitment
 Social media recruitment
 Tracking system
Marriot adopts all the above mentioned technological tools in order to recruit and select the
suitable candidates. Company advertise its vacancy through various technological platforms
such as social media, online job searching apps etc. company also take mobile interviews to
select the employees.
Marriot also focuses on the adoption of different innovative techniques in order to make its
HRM practices more easy and convenient for the employees as well as for the company.
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CONCLUSION
There are different features of HRM which should be adopted by an organization in order to
achieve better results. it is important for an organization to focus on the effective management
of its employees in order to achieve significant growth. There are different approaches which
can be adopted for the proper recruitment and selection of the employees such as internal and
external recruitment. There are different HRM practices which are crucial for the smooth and
efficient operation of the organizational objectives. It is crucial for an organization to build a
positive and healthy relationship with the employees. A healthy relationship is important for
avoiding different conflicts which can influence the organizational tasks. There are different
legislation which should be considered by an organization. It is important for an organization to
follow all these legislations for the effective management of its employees. It may be concluded
that it is important for an organization to focus on the improvement of human resource
management in order to achieve different organizational goals.
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REFERENCES
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resources. Human Resource Management in transition, pp.125-149
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