Human Resource Management Assignment - Say it with chocolate (SWC)
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Added on 2020-11-12
Human Resource Management Assignment - Say it with chocolate (SWC)
Added on 2020-11-12
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Human resource management 1
Table of ContentsIntroduction......................................................................................................................................3Task 1...........................................................................................................................................31 a) Purpose of HR and importance to the company...................................................................31 b) Responsibilities of human resource officer..........................................................................31 c) Advantages and disadvantage of current selection methods.................................................41 d) Improvements required in current selection methods...........................................................4Task 2...............................................................................................................................................52a Person specification for receptionist.......................................................................................52 b) Rationale for suitable medium for placing the ad.................................................................52 c) Advantage and disadvantage of previous methods of advertising jobs................................62 d) Questions to be asked at interview.......................................................................................6Task 3...............................................................................................................................................73a) Benefits of apprenticeship and graduate training schemes offered by Microsoft..................73 b) Development opportunities for employees in Microsoft once they get permanent in job role...............................................................................................................................................73 c) Benefits of approaches taken by Microsoft with respect to flexible work practices............73 d) How Microsoft motivates employee through job design and reward system?.....................8Task 4...............................................................................................................................................84 a) What is meant by employee engagement?............................................................................84 b) Why employee engagement is an integral part of employee relations?...............................94 c) Key approaches to engage employees and explain importance in terms of improving workplace communication...........................................................................................................94 d) Key legislations in UK and impact on HR decision making................................................9Conclusion.....................................................................................................................................10References......................................................................................................................................112
Introduction Human resource management is all about effectively managing the staff members of a companyso that effective consumer services can be given and overall profitability can be maintained(Harris, 2017). This aspect should not be overlooked by the company rather emphasis should begiven on creating skilled employees who are a lot more effective than the rival firms. The presentreport has given emphasis on studying the human resource practices within Say it with chocolateand Microsoft firms. Emphasis is given on studying the areas related to scope of Hr. and roles ofHR officer followed by recruitment and selection process in the chocolate company. On the otherhand, practices with respect to employee performance, development, rewards etc. have beenstudied with respect to Microsoft Company. Task 1 1 a) Purpose of HR and importance to the company HRM of Say it with chocolate (SWC) is most likely to play a key role in it current operations aswell as future plans of the company. These are in form of working on the problem of employeeturnover and finding out the issues that are being faced by them. The HR can thus bring changesin the company policies with respect to organisational culture, motivation, salary and appraisaltechniques. It can further organise training and development sessions for the employees inproduction department so that the issue with respect to quality of chocolates can be resolved(Anitha and Begum, 2016). The most important function of HR is also to carry out recruitmentand selection activities followed by training the new recruits who join the company. If thisfunction is carried out in a proper manner then the issue of employee turnover as well as theirfailure in probation period itself can be met. 1 b) Responsibilities of human resource officerThe overall responsibility of HR officer in SWC Company is with respect to supervise all the HRactivities that are going on within the company and provide guideline for the same. Seeing theunemployment rate in the industry and high number of applicants for administrative position theneed on part of officer is to develop proper recruitment and selection processes so that bestemployees can be selected. Compensation and benefits packages are also required to beformulated so that highly qualified applicants can be attracted to the company (Marchington andet.al., 2016). The officer is also required to work on what kind of training and orientation3
sessions are to be given to the employees so that their performance and productivity can beenhanced. The need is also to formulate effective retention strategies and lay focus on resolvingthe work place issues so that turnover rate of staff can be reduced. He may further play a role informulating orientation session for the employees so that they can be adjusted as per the newenvironment. The officer will also be involved in appointing the orienteers for the same. 1 c) Advantages and disadvantage of current selection methods There is a presence of many strengths as well as weakness about the current selection approachesused by the company. The assessment test used by the company is advantageous as the companygets a chance to check the overall English language and basic mathematical skills of theemployee which is a necessary requirement for production and admin jobs. The choice of onlineor in person helps to save the time of company followed by the employees as well (Tu, Lu andYu, 2017). However the need here is to increase the passing criteria as the need is to select thebest candidates rather than creating a mass number of applications who reach the next stage. Thereference check is also advantageous for the company as it may save the firm from legal chargeson account of hiring negligence and ensuring that employees feel secure in the company(Ramesh and Ravi, 2017). The interview session carried to by the company was in form of aninformal chat that was advantageous as it assisted in developing a better understanding of theemployee due to lack of nervousness and increase in comfort zone (Shields and et.al, 2015). Itfurther aided in finding out the real intentions and knowledge levels of candidates. But there isan increased chance that the interview session may go out of track and selection may theninvolve biasness of the interview with respect to caste, colour etc. This scenario somewherehappened in the company as well because of which the applicants complained of unfair selection.1 d) Improvements required in current selection methodsVarious improvements can be suggested in the current selection technique being used by thecompany such as carrying out Psychometric test along with the above ones so as to reduce thechances of human biasness and increase overall accuracy. Test should be carried out in the officepremises only as online test outside the office may led to finding of answers from the internet.The informal interview session is a good one but a formal one should also be introduced thatstrictly focuses on asking job related questions. Both the session should not take more than 15minutes for completion (Mooney and Burdon, 2017). 4
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