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Human Resource Management for Hospitality Industry, UK : Report

   

Added on  2020-01-21

15 Pages4361 Words41 Views
Professional Development
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Human ResourceManagement for ServiceIndustry
Human Resource Management for Hospitality Industry, UK : Report_1

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................41.1 Purpose and role of human resource management in Hilton................................................41.2 Plans of human resources on the basis of supply and demand analysis................................5TASK 2............................................................................................................................................72.1 Current state of employee relation in hospitality industry....................................................72.2 Effect of employment laws on human resource management..............................................8TASK 3............................................................................................................................................93.1 Job description and person specification for the position of receptionist in Lensbury Hotel.....................................................................................................................................................93.2 Comparison of selection process in different service industries.........................................11TASK 4..........................................................................................................................................124.1 Contribution of development and training activities for the effective operations..............12CONCLUSION .............................................................................................................................13REFERENCES..............................................................................................................................15
Human Resource Management for Hospitality Industry, UK : Report_2

INTRODUCTIONHuman resource management can be defined as the term which is helpful in describingthe formal system for the administration of the people in an organisation. It can be defined as theproper management of the human resources, who are the key part in success and growth of anorganisation. It is carried out in order to increase employees performance so that they will beable to achieve desired targets of the company (Storbacka, 2011). This report is based on thetopic of Human Resource Management for service industry. Service industries are the kind ofbusiness that operates for a customer, and sometimes provides goods but they are not engaged inmanufacturing. This report is based on the cases of hospitality industries in UK, which are one ofthe main part in the economy of UK. This report will help in understanding the various purposeand role of human resources management in service industry and also helps in analysing status ofemployee relation in an industry. TASK 11.1 Purpose and role of human resource management in HiltonHuman resource management can be defined as the basic function for managing business,which is basically designed to manage needs of human resources in an organisation and alsohelps in maximizing employees performance level. It includes several processes which helps inthe training, recruitment and management of human resources in order to achieve targets ofhospitality industries (Human Resource Management Review. 2017). These industries are theleader in market in the area of service industries. Human resource management is concerned withtraining, recruitment, selection, maintenance, development and motivation of employees inservice industries. Performance of hospitality industry depends on the efficiency and capabilityof human resources involved in working there. According to the current scenario, hospitalityindustries are facing poor conditions and lack of planning for human resource management, forthe solution of such problems it is necessary to analyse HRM' s role in hospitality industry inorder to reduce issues which are being faced by the industries. Main purpose and role of humanresource manager is to hire employees, give training to them and to develop their performancefor the achievement of targets in service industries. Role of HRM in hospitality industry can bedefined as follows:
Human Resource Management for Hospitality Industry, UK : Report_3

Employee's identification: In this step, HR manager analyse the requirement of humanresources and personnel in hospitality industry. In order to meet human resource'srequirements, HR manager make use of recruitment and selection methods, which helpsin the hiring of desired candidates (Sparrow, Brewster and Chung, 2016).Assessment of training needs for employees: Performance of employees has beenanalysed by the HR manager and also assess the needs of training for the existingemployees like manager, staff people of hospitality industry etc. Development andtraining programs are being conducted to enhance employee's performance.Maintenance of relation among management and employees: Identification of the gapwhich create problems must be identified by the HR manager. He has to make sure thatthe relation between management and employees are positive or not and he also analysethe communication gap among them. Staff member's welfare: HR manger is responsible for the welfare of customers andemployees in hospitality industry, and for this working environment has been analysed inhospitality industry which should be secure and safe for customers and employees (Purce,2014). Employee appraisal and reward: After analysing the employee's performance, appraisaland rewards are given to employees on the basis of their performance. These can be inthe terms of non-financial and financial incentives. 1.2 Plans of human resources on the basis of supply and demand analysisHuman resource plan can be defined as the continuous procedure which helps inidentifying current and future requirements of human resources in hospitality industries so as toachieve goals and objectives. This kind of plan is an important part of strategic human resourcemanagement which helps in reducing the employee's turnover and also maintains competitiveadvantage (Wright and McMahan, 2011).
Human Resource Management for Hospitality Industry, UK : Report_4

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