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Human Resource Management for Marriot Hotels and Resorts

   

Added on  2020-12-26

10 Pages2007 Words400 Views
Human Resource Management for Marriot Hotels and ResortsHuman Resource Management for Marriot Hotels (Task 2 and 3)Student NameInstitute NameDate

Human Resource Management for Marriot Hotels and ResortsTable of ContentsTask 2..........................................................................................................................................................2Introduction.............................................................................................................................................2Person Specification and Description of Job...........................................................................................3Essential Duties:..................................................................................................................................3Marginal Duties:..................................................................................................................................4Knowledge, Skills & Ability Requirements:........................................................................................5Selection Process and Comparison with Other Organization...................................................................5Conclusion and Recommendation...........................................................................................................7References...............................................................................................................................................7Task 3..........................................................................................................................................................7Introduction.............................................................................................................................................7The HR Practices in Marriott...................................................................................................................8Manpower Planning, Recruitment and Selection in Marriott...................................................................8Training and Development......................................................................................................................8Conclusion and Recommendation...........................................................................................................9References...............................................................................................................................................9Task 2IntroductionThe term job description means a well drafted statement with regard to a specific job vacancywithin Marriott Hotels and Resorts. It is majorly based on the outcomes of the analysis of the jobwhich includes scope, duties, responsibilities, purpose, requirements etc. The job description isbeneficial for both the interviewer and applicant as it gives them an idea regarding the details ofthe job vacancy available.The job specification on the other hand provides the details of information relating to educationalqualification, level of experience, responsibilities of the job, qualities required for the job etc. It

Human Resource Management for Marriot Hotels and Resortsis considered as a written statement. It is useful for both the applicant and interviewer for thedefining the aspects and requirement that the applicant must possess to fit into the availablevacant position.Person Specification and Description of JobJob Description and Person SpecificationFOR THE POSITION OF GENERAL MANAGER IN HILTON HOTELPosition: General ManagerReporting to: Director of Marriott Hotels and ResortsDepartment: Management of Overall HotelSupervision: Entire Hotel Premises Liaison: Director of Marriott Hotels and ResortsScope and Purpose of Job: General Manager is responsible for overseeing various facets of a thehotel premises which includes checking of arrangements of room, maintaining the guest records,security arrangements for the guests, cleaning requirements of the premises, supervision of thelower level of management, evaluation of performance of the employees.Essential Duties:Friendly and professional attitude while approaching the guest and co-workersMaintain a professional relationship with vendors, co-workers and guestsPay attention to the customer complaints and negative feedbacksRespond to the customer complaints and feedbacks timely and ensure the gratification of thesameMaintaining Coordination with the team members and employees of the organization

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