Human Resource Management for Service Industries

TASK 4
Understand training and
development in service industries
businesses

Training and Development
• Training is aimed at enhancing the skills,
knowledge and abilities of the employees.
• Enhanced skills of the employees enhances
their ability for perform the tasks in an
effective and efficient manner.
• Development is related to progress in the
career of the employees depending upon their
competency and interest.

• Training proves to be beneficial in filling the gap
between the actual performance and expected
performance of the employees.
• Organizational success mainly depends upon the
quality of the available human resource.
• With increased competition in the labor market,
training and development assists the employees
to remain updated with the skills and thus
provides them the opportunity to grow within
the organization.