Human Resource Management for Service Industry

Human Resource
Management for
Service Industry

TABLE OF CONTENT
 Introduction
 Person specification and Job description
 Selection process of various service industries businesses
• Contribution of training and development activities to
effective operation
• Conclusion
• References

INTRODUCTION
Human Resource Management (HRM) plays a significant role
to manage different activities in organisation. This is the
factor which is concerned to recruit new employee for
organisation and determine level of performance of new
and existing employee in organisation. This report
concerned about the role plays by manager of Crowne
Plaza hotel in order to manage different human resource in
hotel. The purpose of human resource manager is motivate
their employee in order to achieve goals and objectives of
organisation.

Person specification and Job
description
It is most important document of every company in which various rules
and norms of individuals are given about the particular job. It is
short brief about the job which is being prepared after doing job
analyses.
 Job Description
 Job Specification
 Curriculum vitae

Job Description
Name of organisation: Crown Plaza Hotel
Department: Marketing Department
Job Title: Marketing Manager
Job location: London
Working hours: 9 hours
Summary of job:
The management of Crown Plaza Hotel decides to appoint marketing manager for the London
branch. So it is mandatory for the applicant have good depth of knowledge about marketing and
there capabilities skills in order to manage different functions of marketing. Applicant has quality to
inculcate with the different challenges of market in proper manner.
Role
Manage different element of budget in effective manner.
Prepare effective strategies in order to provide better service to the loyal customer.
Take various initiative steps which are related to promotion of different products.
Determine the condition of marketing process at regular interval of time. It led to stand before the
rivals present in the marketplace.

Job Specification:
This specification determines the quality of employee and also their qualification
which are necessary to determine the performance of various job and tariff which
are concerned with specific job. It is termed as specification of employee.
JOB SPECIFICATION
Company name: Crown Plaza Hotel
Job Title: Marketing Manager
Qualification: MBA (in marketing)
Essential Criteria:
Have good knowledge about the concept of marketing
Ability to control different functions of marketing
Coordinate with employee in effective manner.
Should have quality to face various types risk and problem in effective manner.