Human Resource Management for Service Industries

Human Resource
Management in service
industry

Hilton Hotel
• Internationally recognised
hotel industry brand.
• Established in 1919.
• Great human resource
management strategies is
one of the core
competencies of the
company.

Different types of training
The different types of training that can be imparted to employees
in Hilton Hotel are:
• On-the-job training
• Off-the-job training
• Induction training

Difference between training and development
Training
The procedure through which
people learn and explore their
capabilities for fulfilling
certain objectives or purpose is
training.
Development
Preparation techniques that
helps in moulding individuals
for future requirements is
development.

Benefits of training
Following benefits can be experienced when effective training is
given:
• Job satisfaction levels of employees is increased with training.
• Motivation and enthusiasm is boosted in corporate culture.
• Productivity is increased that leads to profits of the company.

Effectiveness of training
• Visual growth is the proof of effective training.
• Employees become so efficient that they gain social ownership
and take the responsibility of training other individuals.
• Hilton can check the effectiveness of training by assessing
skills. If level of understanding and processing is increased
that means effective training is implied.

The role and need of training
• Whenever a company realises that there is a need to revise
skills and knowledge of employees, then training need is
realised.
• Training helps in providing tools and techniques for solving
some work based problems.
• Employees can manage and complete challenges with
confidence and enthusiasm with help of training.
• Training plays the role of growth fastener and organisation
developer.

References
Books and Journals
• Sparrow, P., Brewster, C. and Chung, C., 2016. Globalizing human
resource management. Routledge.
Online
• The Role of Human Resource Management in Organizations. 2017.
[Online]. Available Through:<http://smallbusiness.chron.com/role-
human-resource-management-organizations-21077.html>.
[Accessed on 9th February, 2017].