Human Resource Management Service Industry Assignment
20 Pages5363 Words281 Views
Added on 2020-12-09
Human Resource Management Service Industry Assignment
Added on 2020-12-09
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Human resource managementfor service industries
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................41.1 Analyse roles and purposes of HRM................................................................................41.2 Preparation of human resource plan.................................................................................5TASK 2............................................................................................................................................72.1 Assessment of current state of employee relations...........................................................72.2 Employment laws affecting the management of human resources..................................8TASK 3............................................................................................................................................93.1 Job description and person specification:.......................................................................103.2 Selection Process..............................................................................................................4TASK 4............................................................................................................................................5CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONHuman resource management is concerned with managing the people in an organisation.Human resources are concerned as the lifeblood of every organisation, hence efforts are made tomanage them properly through proper planning, recruitment and training so as to improve theirefficiency as well as effectiveness. HRM is very important in service industry as it helps inmaintaining workplace culture and environment. British airways, a global airlines companywhich is owned by international airlines group has been founded on march 31, 1974. Thecompany has around 45000 employees currently employed with them. It is one of the largestairline in UK. The report will include roles and purposes of HRM in airline industry, creation ofHRM plan, assessment of current employee relationship as well as employment laws that affectthe management of human resources(Anderson and Caldwell, 2017). Apart from this, jobdescription and person specification of cabin crew would also be discussed and comparison ofselection processes would also be done. Furthermore, guidance notes for trainee managers wouldbe prepared.
TASK 11.1 Analyse roles and purposes of HRMHuman resource management may be defined as a system within an organisation whichhas been established in order to manage the performance of employees by training anddeveloping them in so as to improve the efficiency and effectiveness of the employees.Furthermore, human resource management helps in smooth running of the business,maintaining harmony at the workplace and improving the productivity of employees. Roles of HRM in British AirwaysThese are the 3 major roles of HRMWorking together - In British Airways, all the top level managers and HR department worktogether in order to improve the efficiency and effectiveness of employees by assigning theemployees different roles in an organisation as well as by shifting them in different functionalareas so that they can increase their area of work(Analoui, 2017).Commitment building – one of the important role of HR managers of British airways is toimprove the commitment of employees by motivating them to retain into the company for alonger period of time. Furthermore, HR department should take care at the time of hiringemployees by selecting the right candidate at the right position.Building capacity - HR department of brutish airways is laying down emphasis on building thecapacity of the company as well as its employees so as to gain the competitive advantage byproviding specialised services to its customers and being in a better position than its competitors.Purpose of HRM in British airwaysThe 3 major purpose of HRM are:To improve productivity - the main purpose of HRM is to improve the productivity ofemployees(Bratton and Gold, 2017). British airways has layed down emphasis on improving theproductivity of employees, so that they work better towards the achievement of organisationalgoals effectively and efficiently by serving the customers well.To improve quality of work life – efforts have been made by British airways to improve thequality of work life so that employees remain motivated and retain in the company for a longerperiod of time.
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