Human Resource Planning Process

Human Resource
Management for Service
Industry
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Table of Contents
INTRODUCTION..........................................................................................................................................................3
Task 1..............................................................................................................................................................................3
1.1........................................................................................................................................................................3
1.2........................................................................................................................................................................5
TASK 2...........................................................................................................................................................................7
2.1........................................................................................................................................................................7
2.2........................................................................................................................................................................8
TASK 3...........................................................................................................................................................................9
3.1........................................................................................................................................................................9
3.2......................................................................................................................................................................10
TASK 4.........................................................................................................................................................................12
Covered in PPT..................................................................................................................................................12
CONCLUSION.............................................................................................................................................................12
REFERENCES..............................................................................................................................................................14
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INTRODUCTION
Human resource management is an important function that help the firm in order to
improve the performance of the employees. It is a process which focuses on recruitment and
development of employees that will lead towards success in the market (Armstrong and Taylor,
2014). The firm provides training and development to its new workers to improve their
knowledge, experience, skills and attitude. With the help of these, overall performance can be
improved of the entity. HR manager also provide some rewards and incentives so that motivation
can be increased among all the staff members. The present report is based on Hilton Hotel which
performs its operations in the hospitality industry. The industry improves its HR practices so that
they can provide quality services to their customers. The below mentioned report explains that
what should be the role and purpose of the industry to attract customers. Along with this, it also
focuses on the employee relationship that how this affects the performance of the firm. Further, it
explains the role of training and development in the organization (Daley, 2012).
Task 1
1.1
HRM is an important concept that is used by the organization to recruit and select right
employees for right job. It also provides training and development to employees so that their
performance can be improved. Through the effective training programs, the worker will be able
to improve their core competencies and through this they can also achieve promotion in the firm
Motivation can be increased among employees by following effective human resource policies.
HRM plays different roles to improve the performance of Hilton Hotel (Guest, 2011). This is
concerned with the issue which the manpower is facing in the organization and further helps to
resolve those problems so that worker satisfaction can be increased. Different roles and purposes
of HRM are:
Staffing: The purpose of staffing is to hire the right kind of employees for the right job. It
is the duty of the manager to hire and select employees who can perform better in the
organization. Now, companies are using modern technology but still they need human resource
so that their overall objectives can be achieved. In this function, manager also have to perform
some roles like he have to develop plan and policies for staff members. Along with this, he has to
focus on the process of recruitment and selection.
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Development of workplace policies: The purpose of these policies is to ensure the
smooth functioning in the business environment so that Hilton Hotel can achieve its objectives. It
is an important role of HR manager to develop the policies to ensure smooth functioning in
Hilton Hotel (Jiang and et. al., 2012). Whenever, HR manager take any decision to develop a
policy then he have to coordinate with other higher authority and then communicate the new plan
to all employees. These policies can be related to the leaves, discipline and so on.
Compensation: The purpose of compensation is to motivate employees so that they can
perform better. It is mandatory to increase the motivation among all employees. This is the role
of HR manager of Hilton Hotel that he has to give some rewards, benefits, compensation and
bonuses to their employees so that their performance can be improved. These extra benefits
motivate workforce and they will work hard to achieve all objectives. This compensation can
also be related to the promotion and award (Wright and McMahan, 2011).
Training and development: The purpose of these activities is to increase the productivity
in the business organization. These programs should be conducted by the manager of Hilton
hotel so that new employees will be able to know about their work in the company. Through
these activities, core competencies of workers can be improved and overall production of the
firm can be increased. The manager can provide on the job and off the job training by using
some methods like lecture, practical demonstration and so on. Through this, employer will be
able to retain its staff members and profitability can also be increased of the Hilton hotel.
Retention: The purpose of retention is to decrease employee retention in the Hilton
Hotel. It shows an ability of manager that how he can retain its employees in the organization. In
this process, compensation plays an important role in retaining the workers. Some members of
the organization left the job because they are not satisfied with the work culture of the Hilton
Hotel. . So, it is the role of manager to improve its policies (Purce, 2014). He has to understand
the issues of the members that they are facing because every time people do not leave the job due
to the compensation.
Worker protection: The purpose of this is to ensure the healthy and safe environment to
the workers. Safety is an important role so manager has to make some laws related to health and
safety of workers. Sometimes, government also make some laws that are related to worker
protection so the Hilton Hotel should adopt these laws and follow to ensure smooth functioning
in the industry.
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