Human Resource Management in Hotel Industry
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Added on 2020-09-17
Human Resource Management in Hotel Industry
Added on 2020-09-17
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HUMANRESOURCEMANAGEMENT
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK A...........................................................................................................................................1A Role and purpose of HRM..................................................................................................1B) HR plans which are based on supply and demand ...........................................................2C) Current state of employment relations..............................................................................3D) Impact of employment law on HRM.................................................................................4TASK B...........................................................................................................................................4A) Job description and personal specifications......................................................................4B) Selection process of different service industries...............................................................5C) Contributions of training and development activities......................................................6M1:Identifying strategies to find appropriate solutions.........................................................8M2:Selecting and applying appropriate techniques...............................................................9M3:Present and communicate appropriate findings...............................................................9D1:Use critical reflection to evaluate own work and justify valid conclusions...................10D2:Take Responsibility for managing and organising activities.........................................10D3:Demonstrate convergent / lateral / creative thinking.....................................................10CONCLUSION..............................................................................................................................11REFERENCES:.............................................................................................................................11
INTRODUCTIONHuman resource management deals with managing all the resources of the organisation inan efficient manner. The resources can be effectively utilised and thus leads to sustainability ofresources. The impact of human resources on hotel industry. The efficiency of the employeesshould be increased in Hilton hotel so that they can easily achieve the desired goals which areassigned to them. The report contains the study about the relationship of employees in hotelindustry and different roles and responsibilities which are assigned to employees. The demandand supply in Hotels which are based on human relation plans. Current state of employeesrelations in hotel industry (Alfes and et. al., 2013). Job description and job evaluation planswhich are helpful for service industry. Training and development activities which increases theskills and efficiency of employees in Hilton hotel. The employment laws that affects the hotelindustry in planning their rules and regulations.TASK AA Role and purpose of HRMHuman resources deals with the functions that are related with managing the needs oforganisations and focus on maximising the performances of employees. It includes variousprocess which are classified as recruitment, selection, training and development and motivationof employees in the organisation. It helps in achieving the goals of Hilton Hotel. Performance ofhotel is based on the type of the work which is performed by the employees. If any problems arefaced by hotel than an expert is appointed who can find out the solutions of the problem. HRMfocuses on its employment and the employees who are working in hotel.Role of manager in Hilton hotels are classified as:Identification of employees:The manger of Hilton hotel identifies the requirement ofpersons who will be needed to perform the operations in hotel. To fulfil this needs HR manger dorecruitment and selection of the employees so that the best employees can be selected who fulfilsthe needs and requirement of Hilton (Aral and Brynjolfsson, 2012).Training and development: It is important to provide training to the employees as ithelps in increasing their present knowledge and skills. These needs are classified according tothe level of performance of employees at Hilton. For the development of the employees and1
enhancing their knowledge training needs are essential parts of any organisation. The outcome ofthese is that it increases productivity of employees at Hotels.Relationship management: It is vital for organisations to develop effective relationshipbetween employer and employees of the organisation. This help in identifying the problems thatare faced by the employees so that problems which are faced by the workers can be easilysolved. He had to make sure that positive relationship and work environment is maintained in theorganisation so that communication can be effectively applied in organisation.Welfare of members: It is the duty of HR manger to focus on the welfare of thecustomers and the employees of the organisation. This can be done by analysing the workenvironment in which the different activities are operating in Hilton hotel. This helps in ensuringsafe working environment at Hilton. Identification of different services that are provided tocustomers so that the needs and wants of customers are satisfied and thus they feel satisfied.Rewards and appraisal:After evaluation of the performances of the employees theyshould be given rewards for their work performance. Rewards helps in motivation of employeesso that they can work effectively to achieve the desired goals of Hilton. Monetary and nonmonetary incentives can also be given to employees as this helps in motivation and improvingperformances of the employees (Armstrong and Taylor, 2014).B) HR plans which are based on supply and demand Human resources plans are continuous in nature which helps in identifying current andfuture requirement of personnel at Hilton so as to achieve the desired goals. Planning are mainaims of human resource management which helps in reducing employees turnover and achievecompetitive advantages.Planning is important because the internal and external environment factors that operatesat Hilton. Different steps of HR planning are classified as:Assessment of Human Resources: HR manger had to monitor the working of theemployees at the workplace. Performances of employees helps in determining the productivity ofemployees as good performances will increase the outputs for Hilton. The activities which areperformed by the employees should be monitored on regular basis is order to achieve growth and2
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