Human Resource Management of the Hilton Hotel - Report
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Added on 2020-01-28
Human Resource Management of the Hilton Hotel - Report
Added on 2020-01-28
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Human Resource Managementfor Service Industries
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Analysing the role and purpose of Human Resource Management in Hotel Hilton Stratford......................................................................................................................................................31.2 Human Resource Planning ....................................................................................................5TASK 2 ...........................................................................................................................................72.1 Assessment the current state of employment relation for Hotel............................................72.2 Employment law affects the management of human resources for Hilton Hotel..................8TASK 3............................................................................................................................................93.1) Job description and person specification for receptionist.....................................................93.2) Selection process of Hotel industry and Health care industry............................................12TASK 4..........................................................................................................................................134.1) Contribution of training and development activities to the effective operation of HiltonHotel Stratford...........................................................................................................................13CONCLUSION..............................................................................................................................14REFERENCES..............................................................................................................................152
INTRODUCTIONHuman resource is a process of recruiting and selection of the employee in theorganization. It provides proper orientation, training, development skill, motivating, maintainemployees safety, health, welfare and other benefits. Human resource management is the skillworkforce in the organization with the limited availability which has the proper utilization of thesources (Hendry, 2012). Resources need to be collected it cannot fulfilled itself, for coordinate itthere is a need for human resources. With the help of good human resources the organizationbuilt a good professionals. Human resource management also maintain the work atmosphere anddeveloping public relations. This report is mainly focuses on the human resource management of the Hilton HotelStratford worldwide. In this report there is an explanation of role and purpose of human resourcemanagement in services industry. There is the justification a plan of human resourcemanagement which is based on analysing the supply and demand for the service industry. In thisreport there is the current state of employment relation of Hotel industry and hoe law affects themanagement of human resources for Hotel Hilton. There is also explanation of job descriptionand person specification for Hotel industry and compare the selection process of differentindustries. In this report there is a power point presentation to understand training anddevelopment in service industry business. TASK 11.1 Analysing the role and purpose of Human Resource Management in Hotel Hilton Stratford Human resource management includes managing and hiring employees, training anddevelopment and other benefits of employees (Bratton and Gold, 2012). Human resourcemanagement plays an important role in any industry. There are some important role of humanresource management in Hotel Hilton Stratford are as follows:Staffing:Staffing involves the hiring process of the job. Staffing includes development of policiesto encourage multiculturalism at the workplace which has many people comes from the differentbackground (Flamholtz, 2012). Recruitment and selection involves the finding people to fill thepositions which followed by interview, training, motivation and salary will be negotiated. In3
Hilton Hotel there are the development of staffing plans which includes the selection of staffbased on revenue expectations. Training and Development:Training and development includes training on communication, policy and legal training,job skill training and team- building activities (Cascio and Boudreau, 2010). In Hilton Hotelwhen the Hotel hire a new employees there should be the training of the job and develop the skillof their job. This helps to increase productivity for the Hotel. For the motivation of an employeetraining is the key component. Development of workplace policy:Hotel Hilton has a developing policies to ensure the fairness in the Hotel. Employeesshould act according to the policies made by the management (Werner and DeSimone, 2011).Human resource management and the other departments involves in the workplace policies.Workplace policies includes ethics, vacation time, dress code of workplace, discipline processand internet usage. Retention:Retention is for motivating employees to stay and keep working in the organization.Benefits and other major factors in employees retention (Delahaye, 2015). Employees left the jobbecause of the reason of challenges with their employees, work environment is poor, performingissues in job and cannot fit with the culture of organization. There are some main purpose of human resource management are as follows:Organization and utilization of work force:Organization and utilization involves the organizational framework that establishing thesystem of communication (Budhwar and Debrah, 2013). Human resource maintenance safety,health and worker- management relations. Hotel Hilton maintains the worker- managementrelations. Job analysis:Job analysis determines the nature and responsibility of employment positions, skill andexperiences necessary to adequately perform in the position, industry trends and jobidentification (Guest, 2011). Job analysis is very important for human resource management4
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