HUMAN RESOURCE MANAGEMENT.

Running head: HUMAN RESOURCE MANAGEMENT
Human Resource Management
Name of the student
Name of the University
Author note

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Executive Summary
The primary purpose of this report is to elucidate on the training along with the learning
methods of Southampton Harbour Hotel and Spa. The report also talks about the learning
styles and the approaches in relation to the hospitality industry. The report also throws light
on the learning along with the development strategies pertaining to Southampton Harbour
Hotel and Spa located in United Kingdom. It also talks about concept of performance
management and the approach pertaining to performance management in the hotel. The
report also talks about employment related legislation in relation to Human resources
Management in Southampton Harbour Hotel and Spa. The report concludes that pedagogy
can be used for training the employees of Southampton Harbour Hotel and Spa. The report
brings out the fact that visual along with auditory means can be used for training the
employees of the hotel. The report states that Balanced Scorecard approach along with
Performance Incentive scheme can encourage the employees pertaining to training.

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Table of Contents
Introduction................................................................................................................................3
Training methods along with its appropriateness.......................................................................3
Learning styles and approaches.................................................................................................4
Learning along with development strategies..............................................................................5
Concept and the purpose of the performance management.......................................................6
Performance Management approaches along with practices.....................................................7
Employment related legislation pertaining to HRM..................................................................7
Conclusion..................................................................................................................................8
References................................................................................................................................10

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Introduction
Human resource management (HRM) refers to strategic approach that helps in
effectively managing people within an organization. It plays an important role in helping
business gain competitive advantage. It helps in maximising the performance of the
employees that can help in attaining strategic objectives of the employer (Bratton and Gold
2017). The department of HR oversees the design of employee benefits, training,
performance appraisal along with the rewarding that takes place in an organisation.
Southampton Harbour Hotel and Spa has luxury bedrooms that has breath taking view of
marina. The hotel provides the facilities pertaining to five star accommodation and it provides
exceptional service along with exquisite food to the guests. The Hotel provides seafood that
contains sustainable along with seasonal ingredients. Southampton Harbour Hotel and Spa
provides opportunity to the guests to enjoy the exceptional food within the elegant
surroundings. Southampton Harbour Hotel and Spa is instrumental in introducing the lifestyle
luxury to city and it has transformed the Ocean Village with the inspired design of the super
yacht (Harbourhotels.co.uk 2019). The Southampton Harbour Hotel features contemporary
interior that is stunning and it has rooftop destination bar that is very popular in the city. The
unique design of the hotel reflects the marine culture of Southampton and it offers gateway to
that of beautiful Solent. This report focusses on the training along with learning methods in
Southampton Harbour Hotel and Spa. It also talks about the learning styles, models and
approaches in relation to the Southampton Harbour Hotel and Spa. The report also talks about
the learning along with development strategies of the hotel. The report elucidates on the
purpose pertaining to performance management and the practices pertaining to performance
management in Southampton Harbour Hotel and Spa within United Kingdom. It also talks
about the employment related legislation pertaining to HRM in the hotel and compares it to
the UK law for the identification of similarities along with differences.

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Training methods along with its appropriateness
Training refers to process of the learning that can help in providing the employees of
an organization with the requisite amount of knowledge along with skills that can help them
in performing a job. It helps in reducing the accidents and improves the quality of work
within an organisation. The training is delivered within Southampton Harbour Hotel and Spa
is lecture, role playing along with demonstration. The method of training is cognitive that
provided the written information and helped in demonstrating the relationship that exists
among the concepts (Bailey et al. 2018). The employees of the hotel were trained by taking
recourse to e-learning that can help the students in learning on their own. Emphasis was also
laid on networking in the hotel that can help the employees in learning useful skills related to
the hospitality industry. The training method is skills training at Southampton Harbour Hotel
and Spa that can increase the efficiency of performance of employees of an organisation. The
training within Southampton Harbour Hotel and Spa was on the basis of pedagogy that was
centred on the teacher. The trainer in the hotel plays the role of a learning facilitator who
plays an active role and helps the learners in learning (Brewster, Mayrhofer and Morley
2016).
A learning culture was created in the hotel with the help of knowledge sharing events
along with action learning sets that facilitated the learning of the employees of Southampton
Harbour Hotel and Spa. The lecture and the role playing helped in delivering a large amount
of information in a short span of time to that of large group of the people. There are different
measurement models like Kirkpatrick’s Four Level Approach that can help in measuring the
efficacy of the training approach (Kirkpatrick and Kirkpatrick 2016). The appropriateness of
the training method are ascertained with the help of feedback was collected from the human
resource executives of Southampton Harbour Hotel and Spa that helps in revealing the
effectiveness of the training methods in the organization.

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Learning styles and approaches
The learning style of the employees of Southampton Harbour Hotel and Spa were
visual and auditory. Visual materials were used so that it can train the employees of the
organization. The facial expression and the body language of the trainer was used
appropriately so that it can attract the attention of the learner. The learners were provided
with the opportunity to participate in the discussions that helped in clearing their doubts and
sharpening their knowledge. The discussion can train the employees of the hotel regarding
communication along with interpersonal skills that can help them in managing the
consumers. The learning would focus on the coaching, mentoring, role playing along with
social learning that can be beneficial for the employees of the organization (Prayag and
Hosany 2015). The coaching and the mentoring would be able to rain the employees about
leadership along with team building that are crucial for the employees of an organization. The
hotel managers have to act as strong leaders who can boost the morale of the employees of
hotel. The skills on the aspect of leadership can help him in resolving the issues and assigning
responsibility to that of the team members. The element of role playing in the training can
help the employees in becoming more flexible so that they can adjust to the different kinds of
situations that will arise in the hotel industry. The social learning theory can teach the
employees about interpersonal skills that are of crucial importance for the hospitality industry
(Nieves and Quintana 2018). The learning rewards would be in the form of money along with
certificates that can encourage the employees of Southampton Harbour Hotel and Spa in
United Kingdom.
Learning along with development strategies
Southampton harbour Hotel and Spa fosters a learning culture that helps in training
the employees and keeping them updated regarding the new developments in the hospitality
industry. The learning strategy can help in the identification of needs that can enable self-

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learning in the organisation. The organization has the diagnostic tools that can help them in
analysing the needs of the training in the organization. There exists online feedback system in
the organization that allows the employees in requesting the ad hoc feedback from the
colleagues within the current work stream. The Human Resources members within the
organisation can be trained as coaches that can augment the performance of the employees.
Coaching can act as an empowering form of the leadership that can help the employees in
thinking about themselves (Satharasinghe, Fernando and Sridarran 2018). The trained
coaches play an important role in embedding the learning culture in the organisation and
support the aspect of development in the organization. The employees of Southampton
Harbour Hotel and Spa is provided with different kinds of learning choices that provides
them ample opportunity regarding where they want to learn. Most of the training that the
employees receive is in the form of informal learning and the rest of it is gained by the
employees when they interact with other people. The e-learning methods can provide the
employees of the organization with the opportunity to learn on the basis of their own
convenience that gives them great flexibility in relation to learning (Buang, Hemdi and
Hanafiah 2016).
Concept and the purpose of the performance management
Performance Management is used in an organisation when the employees do not
perform on the optimum level and when the employees are closely observed in an
organization. Performance Management looks at the performance of the individual
employees in an organization that is inclusive of activities like development, disciplinaries
along with progression. Performance Management lays focus on the activities that encourages
the employees so that they can work towards objectives that are aligned to the organisational
goals of Southampton Harbour Hotel and Spa. It is an integrated process that emphasizes on
the corporate along with the individual objectives. Performance Management can be said to

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be a holistic process that incorporates the aspect of performance improvement, developmental
process and the managing of behaviours (Tracey et al. 2015). Performance Management
helps in establishing culture pertaining to continuous improvement and it helps in sharing the
expectations of the employees of an organization. The performance management can
augment the performance of the employees of an organisation and it can enhance the aspect
of individual performance. The performance management can prove to be useful in aligning
the individual goals with that of the organisational objectives (Gannon, Roper and Doherty
2015). The performance management can help in creating a structured approach to the
development process in an organization.
Performance Management approaches along with practices
The performance management approach that is undertaken in Southampton Harbour
Hotel and Spa is the quality approach that helps in measuring the performance of employees.
It improves the satisfaction of the consumer and continuous service improvisation are brought
about with the help of quality approach in relation to performance management (Úbeda-
García et al. 2016). This approach is useful for taking into account both the person along with
the system factors. The employers in Southampton Harbour Hotel and Spa takes the regular
feedback on personal along with professional traits from the managers, peers along with the
clients that helps in resolving the performance of the employees in Southampton Harbour
Hotel and Spa.
The performance of the employees of Southampton Harbour Hotel and Spa is
measured with the help of Balanced Scorecard Approach that helps in tracking the
performance of the employees (Dhar 2015). The Balanced Scorecard approach helps in
providing balance between the financial and the non-financial measures in an organisation.
The Balanced Scorecard helps in dealing with the aspect of team turnover and it proves to be
useful in maintaining the standard of the brand of Southampton Harbour Hotel and Spa. It

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helps the organization in making profits that can make the organization popular in United
Kingdom.
The Performance Incentive Scheme is implemented in Southampton Harbour Hotel
and Spa that rewards the appropriate behaviours along with actions of the employees (Buil,
Martínez and Matute 2016).
Employment related legislation pertaining to HRM
The employment contract of Southampton Harbour Hotel and Spa mentions clearly
the job titles, duties, induction period, salary, working hours and the holidays of the
employees of the organization. The employment contract mentions that the employees are
duty bound to perform the functions in the case of exceptional circumstances. Data protection
is another arena that is dealt into very carefully by the Southampton Harbour Hotel and Spa
(Iclg.com 2019). The customer records of the hotel does not contain old data and the
personal data of the customers are protected from the malevolent competitors and from the
hackers. Data Protection Act of the year 2018 is fit for the digital age as large amount of data
are processed in the present age (Gov.uk 2019). The disciplinary procedures implemented in
the hotel are non-discriminatory that helps in taking care of the fact that all the employees are
treated in an equal manner in the organisation. The organisation gives opportunities to the
employees to state case before decision has been reached. The organization provide the
employees with right so that they are accompanied by trade union at the time of hearing
(Domínguez-Falcón, Martín-Santana and De Saá-Pérez 2016). Employees Rights Act 1996 of
UK states that the employees of the hospitality sector should provide the employees with at
least one week notice before the termination of the employees (Legislation.gov.uk 2019).
The similarities between the local legislation and the UK lie owing to the fact that both talk
about removal of old data in the hotel industry and protection of personal data of the
customers. The local legislation differs from that of legislation of UK regarding the

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termination as it states that notice period should be stated in the employment contract. In the
event of it being less than that of statutory notice period then the statutory notice period will
be applied.
Conclusion
Human resource management is indicative of strategic approach that can manage the
performance of employees in the organization. It helps a business in making profits so that
they can rise above the competitors. Training delivered at Southampton Harbour Hotel and
Spa is in the form of lecture along with role playing. Training method can be said to be
cognitive that helps in stating relationship in between concepts. Learning style is visual along
with auditory in the hotel. Visual materials proves to be of great use in providing training to
the employees of an organization. Learning culture in the hotel keeps the employees of
Southampton Harbour Hotel and Spa updated that helps them in adjusting to new
developments within that of the hospitality industry. Learning strategy identifies needs of the
employees of the organization and it fosters self-learning among the employees of the hotel.
Diagnostic tools are used by the hotel that analyses needs pertaining to training. Performance
Management helps in looking and measuring the performance of the employees. Regular
feedback is taken from managers and the clients that helps them in managing performance of
employees of hotel. Balanced Scorecard is used for tracking performance of employees.

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References
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management. Oxford University Press.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Brewster, C., Mayrhofer, W. and Morley, M. eds., 2016. New challenges for European
resource management. Springer.
Buang¹, F.H., Hemdi, M.A. and Hanafiah, M.H., 2016. Job Hopping Attitude and Turnover
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