Human Resource Management - UK

HUMAN RESOURCE MANAGEMENT

CONTENTS
INTRODUCTION...................................................................................................................................1
SECTION – 1 (CHOCOLATE PRESENCE)..........................................................................................1
TASK – 1.................................................................................................................................................1
The main purpose of the HR function along with its importance to the firm......................................1
Selection methods – strengths and weaknesses...................................................................................3
Some potential improvements for enhancing the selection process....................................................4
TASK – 2.................................................................................................................................................4
Person specification for receptionist....................................................................................................4
Job advertisement – Advantages and disadvantages...........................................................................5
Recommendation for the job advertisement for the receptionist’s vacancy........................................7
SECTION – 2 (MICROSOFT)................................................................................................................8
TASK – 3.................................................................................................................................................8
Benefit of graduate training schemes and apprenticeship to the employees and employer................8
Determining some of the flexible working options & its significance to employees and employer...9
Evaluating the way Microsoft motivates its worker through designing the job role.........................10
TASK – 4...............................................................................................................................................11
Employee engagement and its significance in effective employee relation......................................11
Employee engagement approaches and its effectiveness in improving communication...................12
Components of UK employment legislation & their impact on HR decision making......................12
CONCLUSION......................................................................................................................................13
REFERENCES......................................................................................................................................14

INTRODUCTION
Discussing in regards with the human resource management, it is one of the key and
strategic approach towards the administration of the most esteemed resource of the firm that
is its people or employees. They all are contributing towards the achievement of a definitive
objectives of the business. Assortments of exercises are being incorporated into the HRM
work among which the most significant is deciding the necessities of staffing and procuring
representatives to fill these requirements (Tyson, 2014). Consequently, the principle point of
the HRM is to help the firm in reaching out its objective by pulling in, keeping up and
dealing with the employees successfully. The present investigation also deals with
understanding the significant standards of HRM by thinking about the instance of Chocolate
Presence and Microsoft. The report will be separated into two area wherein the firm part will
deal with the situation of the previous organization which is engaged into the business of
customized made chocolate the whole way across UK. As a human asset supervisor of the
organization, diverse staffing and selection approaches and the fundamental purpose of HR
function will be analysed successfully. The second segment of the report will concentrate on
Microsoft and its HRM practice. Significance of worker relation and employee legislation
will likewise be assessed in the current report.
SECTION – 1 (CHOCOLATE PRESENCE)
TASK – 1
The main purpose of the HR function along with its importance to the firm
HRM in Chocolate Presence has several purposes. Among them the most
indispensable is connected with the advancement and management of the important resource
of the organization i.e. its employees. Human resource function within the firm tries
endeavours to comprehend the need, wants as well as desires of its workforce and makes
them contended so that they can work adequately (Armstrong, 2011). Further, the HRM
function likewise plans to prepare and build up its workers and supports in using the
accessible assets inside the firm ideally. Their fundamental point is to make improvement in
the current expertise level and capacities of the representatives by keeping up powerful
connection between all. They make plans, methodologies and procedures for procuring,
selecting, overseeing and keeping up the employees inside the company.
Besides, the HR function also assumes the job of a spine for the organization. For any
sort of a business, to accomplish targets and objectives they have to design their resources
effectively and the distinct advantage for them is their people. The most significant function
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of Human Resource Management and its significance to Chocolate Presence are being
characterized underneath:
 Recruitment and selection – This is being viewed as fundamental function of the firm
as it supports the chocolate presence to have successful individuals (Schuler, Jackson
and Storey, 2011). Different methodologies are being utilized by the firm for
enrolling, procuring and choosing the suitable applicant for the empty job position
such as interviews and evaluation tests.
 Human resource planning – This function underpins in assessing the demand and
supply of human asset inside the organization in future occasions. With HR planning,
plan for the applicants required are being made ahead of time so activities and other
assignments of the company are not affected harshly and association get ideal
employees at the correct time and place.
 Compensation and other advantages – Compensation as well as other advantages are
being offered to the general employees inside the chocolate presence for rousing them
to buckle down (Tsui, Delery and Ahmednar, 2017). The administrator inside the firm
ensures that every single individual is given a few or different benefits so that they
can work with their greatest potential.
 Training and improvement – This function additionally assumes an essential role in
the firm as through training and development function the existing abilities level,
aptitudes and skills of the workforce are expanded. The areas that need to be upgraded
are recognized by this function of HRM and preparations for the events are arranged
in like manner to address out those issues.
 Performance management – Managing the performance of the employees is
significant function as it helps in estimating the degree of performance of the staff
members and offers rewards dependent on the assessment. Workers with larger
amount of work are recognized by the team of HR and are being offered rewards that
spurs them to accomplish higher benchmark. This function likewise supports the
chocolate presence to identify the deviation in the performance and encourages the
manager to take remedial actions at right time (Meyer, 2010).
Current problems within the firm
Presently, chocolate presence is confronting few issues in its human resource
management. This function of the firm isn't proficient enough to oversee higher state of
worker turnover inside the firm. Further, the staffing techniques for the organization are not
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adequate. The methodologies concerning to evaluation tests are not sufficient and because of
this, issues relating to reasonableness and biasness is occurring in chocolate presence
continuously.
Future plans for further growth
The human resource management of the organization ought to viably deal with its
human asset by creating vital plans. Various systems related maintenance, collaboration,
inspiration and group building ought to be arranged. Moreover, training and advancement
projects should be arranged successfully for increasing the abilities of the workers in
chocolate presence (Gagne and Deci, 2015). Strategies and methodologies needs to be
consistent with the goals such that the present issue being identified related to reasonableness
can be alleviated. Besides, the organization is also making plans to make use of the
techniques such as written tests rather than evaluation tests for better arrangement of new
workers.
Selection methods – strengths and weaknesses
Present selection
techniques
Strengths Weaknesses
Assessment test
It is useful to select skilled
contender for empty job
position
This strategy isn't reliable and
representatives with sufficient
abilities probably won't be
chosen
References
Looking for assistance from
this strategy, the organization
kick out candidates with
undesirable conduct at their
past employments.
One of the real shortcoming of
this strategy is that it isn't
reliable (Sanders and Gomes,
2014)
Informal interview
It assists the supervisor of the
chocolate presence with
comprehending their up-
comers adequately and makes
them progressively
comfortable (Lasserre, 2012)
It is very protracted and once
in a while such strategy end
ups with part of misdirecting
data on account of the casual
communication
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Some potential improvements for enhancing the selection process
Thinking about the strength, shortcoming and present position of the chocolate
presence, it can be credited that the present techniques being used by the organization are not
compelling and accordingly, they are not ready to deal with the expanding workers inside the
firm. Indeed, even the strategies are seen as out of line and one-sided (Dennis, 2016).
Consequently, it is profoundly recommended to supplant the current evaluation of maths to
aptitude, character and psychometric tests. With these methodologies, the organization will
have better arrangement of candidates. Besides, it is additionally significant for the HRM of
the company to incorporate some social inquiries in their casual interviews to have
compelling cognizance of the thinking procedure of the applicants. In view of the appropriate
responses of that questions, reasonable applicant should be examined and extended an
employment opportunity.
TASK – 2
Person specification for receptionist
Title of the job Receptionist
Recruitment Manager
Human Resource
manager of
Chocolate
Presence
Department Administration
Reporting to Administration
Manager
Date: July 2019
Qualification needed Essential Desirable Met
 For the receptionists of
the Chocolate presence,
NVQ NVQ confirmation
is required
 Some certified courses as
well as certificates in the
areas such as Human
Resource development as
Yes
Yes
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well as communication is
also needed
Required Familiarity
 At least 2 years of
experience is required for
becoming receptionists of
the chocolate presence in
the zones of Human
Resource
 Further, there is
additionally a need of 1 or
multi-year of learning
about the field of client
administration.
Yes
Yes
Individual features as well
as behaviour
 A decent perception of
the data innovation and
fundamental of the PCs.
 Effective time
management skills
 Virtuous communication
as well as inter-personal
skills
 Acquaintance concerning
the grievance handling
and abundant other issues
connected to human
resource
Yes
Yes
Yes
Yes
Job advertisement – Advantages and disadvantages
Talking about the job notice in chocolate presence, in past the job opportunities were
flowed inside to the current staff individuals, family and companions. Moreover, it has
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likewise been promoted externally utilizing the physical opportunity noticeboard on the outer
wall of the site (Gallicano, 2019). Both these strategies have few advantages as well as
downsides and are being explained in the ensuing section:
Existing methods Benefits Drawbacks
Internal job
advertisement
 Focusing towards the
internal strategies for
occupation advertisement
within the organization, this
technique is useful in
propelling the current
workers of the firm. Such
strategies help in urging
them to accomplish higher
work level and leads them to
achieve pre-decided
objectives and goals.
 Moreover, there is one more
benefit of this strategy is that
the progression of activity
won't be affected inside the
firm, as representatives
inside the organization will
be moved and presented on
the required job position.
 This strategy has some
constraint as well. On the off
chance that the enlistment is
being finished by inward
sources than there will no
assorted variety, uniqueness
and development inside
chocolate presence (Bloom
and Reenen, 2011).
 There is one more downside
of this technique that the
organization won't be in a
situation to get inventive
thoughts and opinions and
relating to that there will be
less development in the firm.
Same ability, capabilities and
capacities will be chosen for
the empty job position.
External
advertisement
 Looking for assistance from
this strategy for job
advertisement, there will be
accessibility of assortment of
abilities and experienced
candidates (Lengnick, 2018).
 Moreover, there will be pool
of ability from which the
most fit and productive
 This kind of strategy has
some weaknesses too. It is
extremely long procedure and
expends part of time.
 What's more, almost
certainly, this sort of
procedure of enlistment may
result into enrollment of
inadequate candidate for the
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competitor can be chosen
that suits the position which
is empty.
vacant employment position.
Recommendation for the job advertisement for the receptionist’s vacancy
By considering the current condition and techniques being embraced by chocolate
presence, it can be said that the firm in past had utilized two strategies for example internal to
the current workers of the firm and external, for example putting the notice board outside the
outer wall of the site. By and by, both these strategies of the organization are not sufficient
enough in harvesting out best results according to the human resource management function
of the firm. Relating to this, it winds up fundamental to supplant both these techniques with
new appropriate methodologies (Armstrong and Taylor, 2014). Thusly, for setting the job
notice for the secretary job in chocolate presence, one of the most fit and able strategy is
utilizing print media. In this technique, the HR director of the firm can put the opening of the
job in paper and magazines. It is being regarded as the best strategy for connecting enormous
public and will increasingly adequate for the organization too. Besides, print media is
ordinarily utilized by a large amount of organizations for enlisting and employing individuals
with great degree of abilities set.
Furthermore, this strategy for employment advertisement will likewise assist the
organization in conveying the opportunity in a better way to wide range of individuals.
Additionally, print media are increasingly responsive as individuals reading newspaper and
magazines does not involve in different assignments and in this manner, it makes them
progressively open to the commercial inside the publication (Buller and McEvoy, 2012).
Relating to this, it is proposed that this technique is ideal and adequate strategy for
employment advertisement for the assistant, as it will be more affordable and will help
chocolate presence to keep up their budget and have their very own space for declaration as
well.
SECTION – 2 (MICROSOFT)
TASK – 3
Benefit of graduate training schemes and apprenticeship to the employees and employer
Tossing light in connection with the HRM, it is truly significant resource and pivotal
component in the achievement of Microsoft. The administration of human capital is being
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carried out by adopting different approaches. The HR branch of the organization has made a
culture that cultivates individual and expert advancement of the workers all the while.
Furthermore, it likewise recognizes, offer rewards and advantages to its workforce for
making them roused and recognized (Snell, Morris and Bohlander, 2015). This causes them
to accomplish higher objectives for the organization. Also, various functions have been
performed by the human resource management function of Microsoft, for example, training
and advancement, management of performance, enrolment and selection, adaptable working
arrangements and so on. In addition, the firm likewise offers graduate training plans and
apprenticeship programs which has made buzz all throughout the globe.
In the graduate training scheme, association chooses those graduates which have
magnificent scholarly outcomes and are being designated by the HR experts of Microsoft.
The alumni are being appointed on the grounds that they have zero involvement of the
functional world and such kind of training will assist them with building a hole and offer a
required stage and capacities to graduates. With this, they will probably accomplish able
position in the business world in the coming future. Graduate training keep going for 1 to
multi-year and can be embraced in various fields of business. It is very valuable for the
understudies as they get sufficient chances before picking their definitive profession choices
(Ferner, 2014). Then again, apprenticeship is likewise alluded as that arrangement of training
under which, youthful and new age gets a chance to work and take experience of the practical
world while experiencing training. Apprenticeship programs are by and large done during
office hours and can keep going for 3 to 7 years. After fulfilment of the program’s needs, the
learners get an accreditation of competence.
Benefits of apprenticeship
Benefits to Employer
 Apprenticeship supports Microsoft to decrease the degree of
employee turnover and non-attendance.
 It likewise prompts higher level of production inside the
organization and furthermore, helpful for development in the
connection between the administration and the staff members.
Benefit to Employee
 Looking for assistance from this program, the students get a
chance to accumulate understanding in respects with different
fields. It also upgrades their expertise level and skills
(Agarwala, 2008).
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 Besides, it is very useful in offering chances to the workers to
exhibit their aptitudes and capacities into genuine or real
circumstances
Benefits of graduate training scheme
Benefits to Employer
 This is being viewed as the best technique through which
Microsoft can get the best applicant from assortment of
graduates accessible
 Increasingly able, skilful and qualified workers can be
appointed within the firm with lower compensations. Since,
individuals having knowledge charge more remuneration for a
similar degree of job
Benefit to Employee
 Graduate training programs is best for the individuals who are
great in scholastics and does not have understanding of the
practical world. They get an opportunity to investigate the
world before making stride towards their definitive vocation
choices (Bratton, 2007).
 The learners are offered chances to pivot in different offices
and along these lines, they obtain information of various
functions carried out inside the firm (Mathis and Jackson,
2009).
Determining some of the flexible working options & its significance to employees and
employer
Flexible working plan is that approach which give suppleness to the workers in
connection with the time of work, long stretches of working and spot or place of working.
Microsoft is particularly worried about its workforce and this course of action obviously
demonstrates their objective towards them. Under this methodology, the firm gives various
alternatives to its staff members like, telecommute office, compacted hours, low maintenance
work, work shares and so on (Golding, 2010). As a result of these alternatives,
representatives are better dealing with their work life balance. Moreover, such sort of plans
inside the firm likewise offers various focal points both to the business and its workers and a
portion of the crucial among them are being portrayed in the underneath section:
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 Improved prosperity of the staff members – Because of these choices, generally
prosperity of the considerable number of workers has expanded a ton. It causes them
to stay roused and reinforced for their work. This help in both mental and physical
prosperity of the staff members.
 Increased level of profitability – Pertaining to adaptable working choices, workers for
the most part spares time to drive and this improves their general effectiveness. They
can do their work exercises inside a specified timeframe and increase the level of
production of the firm also. This in turn enhances the overall profitability of the
company (Howard, Turban and Hurley, 2016).
 Decrease in the Costs – Schemes, for example, hot-desking are getting fame in
Microsoft nowadays. Along these lines, the staff members are empowered to utilize
the communal seats just as PCs when they happen to be in office face to face. It
causes in sparing expense to the organization of having bigger office space and
region.
Evaluating the way Microsoft motivates its worker through designing the job role
Throwing light in relation with the motivation, it is being alluded as a procedure that
aides in affecting the conduct of individuals towards the course that prompts achievement of
the company’s objectives. Microsoft with the progression of time embraces assortment of
strategies to make their workers inspired and energized (Microsoft, 2018). The most essential
among them all is rousing employees through structuring job role. Every single employee of
the organization regardless of the level and at the level they work gets an equivalent chance
of being remunerated. Besides, Microsoft likewise offers stock opportunity plans to their staff
members who exhibit more prominent degree of commitment towards their work obligations.
Employees that accomplishes the set benchmarks are additionally given various prizes and
motivators like discounts, sustenance alternatives, kids care, transportation amenities, bonus,
incentives, compensation rise etc. Microsoft is also involved into setting new working
environment and job design for the representatives for confining few issues identified with
human resource of the firm (Bryant and Allen, 2013). In this respects, the HR administrator
of the organization bunches employees together as per their liabilities and builds up a group
fundamentally. This aides in recapturing the lost conviction of the workers.
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TASK – 4
Employee engagement and its significance in effective employee relation
Talking in relation with the employee engagement, it is being viewed as an eagerness
which an individual may feel about his or her activity and work environment. In basic words,
it is the standard idea to understand and characterize the idea of relationship existing in the
midst of the workers and the organization. Staff members who are committed are increasingly
dedicated and enthusiastic about their work and work obligations. They utilize their earnest
attempts to complete the work. In this manner, it is huge to state here that commitment is that
technique wherein representatives end up in a physical, expressive and intellectual way
(Boyer, 2017). There are ordinarily six segments of employee commitment, for example,
duty, fit, proprietorship, mindfulness and accomplishment. Workers are being engaged inside
Microsoft in assortments of way, for example, understanding their style of learning, viable
correspondence level, timely evaluation, tuning in to the requirements of the employees and
offering them challenging undertakings and obligations. In view of all these methodologies,
the firm can diminish employee turnover and is fruitful enough in holding significant workers
as well.
Significance of Employee engagement in effective employee relations
Discussing in regards with the employee relation, it is the endeavours of the
organization towards dealing with the connection between the staff members and the firm.
Organizations with great employee connection programs offers reasonable treatment to its
representatives, there is decreased degree of debates and are productive enough in dealing
with the worker's guilds also (Buyens, 2011). This causes the organization to create
committed workers who are faithful towards them. Microsoft being a global firm is
concentrating on employee engagement as a significant component of employee relation
activity. The fundamental point is to improve the workers relationship. Other than this,
connecting with workers is offering help to the firm in spurring them and they are
accomplishing intensity in the market too. There are numerous reasons recorded beneath that
fundamentally depict that employee engagement is a vital methodology of worker relation:
 Interest in occupation – Those staff members who feel that their activity is entrancing,
repel themselves from battles and tattles. They complete their work obligations
proficiently and achieves the objectives too by their diligent work (Conger, J.A. and
Kanungo, 2018).
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 Engagement – It is appropriately said that a vacant mind is a home to fallen angel.
Staff members who are less engaged into their work obligations and exercises are
progressively more likely to involve in inefficient work. They give reasons and defer
their work more than once. They contend with other individual with no reason. In this
manner, it is basic to engage workers for having harmony within the organization.
 Hectic work routine – Work calendar of the workers at Microsoft is furious in view of
the burden of too many assignments. More often they are occupied with their work.
They does not get time to spread rumour about their fellow members. This encourage
great employee connection amongst all.
Employee engagement approaches and its effectiveness in improving communication
Simply offering cash and compensation to the employees isn't sufficient for
connecting with and empowering them in longer timeframe. Organization is altogether
required to cause them engaged by embracing these three components set up such as creating
trust, making their activity significant and arousing the sentiment of security and fearlessness
(Employee Engagement Summit, 2018). In the summit, various strategies were identified and
examined about the employee engagement. The most vital of all was to appreciate the
supposition and criticism of the employees. It is significant for the organizations to
understand that their workforce is the bedrock on which the entire association is established.
In this manner, their sentiments and perspectives ought to be consider at the time of
fundamental decision making. Along these lines, they will feel enabled, empowered and
regarded. Furthermore, such kind of culture ought to be created wherein inclinations and
styles of each worker is being taken into consideration. Training and other advancement
events must be arranged as per those distinguished needs and learning style of the
representatives. Various methodologies were being embraced by Microsoft for connecting
with the employees like standard correspondence, time to time meeting, preparing and
improvement session etc. Each and every strategy has supported the company in connecting
its representatives towards their activity obligations (Boselie, Dietz and Boon, 2015).
Components of UK employment legislation & their impact on HR decision making
 Health and Safety at Work Act 1974 – Microsoft needs to provide protected, solid and
conductive workplace to its representatives under this legislation. Additionally, safe
instruments to utilize, travel recompense and restorative office should be given. This
will cultivate solid relation between the organization and its labourers and will help
them in accomplishing the ideal objective.
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 Amendment act 2000 – The Amendment Act 2000 was approved by the parliament of
United Kingdom and is ordinarily famous as ‘the sexual offense act’. The
demonstration was passed in view of diminishing the age limit and for making
arrangement in which in a predefined conditions a portion of the sexual
demonstrations are considered as lawful. Thinking about this, Microsoft likewise
needs to deal with all of these perspectives for appropriate execution of the
considerable number of functions (Auer and Cazes, 2010).
 Holiday pay act 1938 – The Human Resource Management decision making inside
the organization is likewise influenced by the Holiday pay act 1983. This legislation
offers principles relating to paid occasions about the representatives working in the
firm. For those representatives whose lowest pay rate permitted by law is fixed are
qualified for getting holidays with compensation.
 Equal pay act 1970 – Last however not the least, this demonstration additionally
impacts the basic decision making of HRM altogether as it refuses the horrible
treatment between men and women in terms of payment and states of the
employment.
CONCLUSION
Thus, it can be concluded from the study that those organizations who are wanting to
lead the entire world needs viable collaboration and contribution of human asset, for
example, clients, proprietor or the significant specialists. It is likewise crucial to deal with the
human capital successfully to accomplish the ideal objectives. In the present report, different
human asset management practices, ideas and components have been investigated and has
reached the resolution that to get into the way of unparalleled triumph, the management of
this vital capital is essential.
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Boyer, S., 2017. Engaging Employees – A Brief Overview for Managers. [Online]. Available
through: < http://www.performancemagazine.org/engaging-employees-brief-overview/>.
Employee Engagement Summit. 2018. [Online]. Available through:
<https://resources.techcommunity.microsoft.com/employee-engagement-summit-2018/>.
Microsoft. 2018. [Online]. Available through: <https://www.microsoft.com/en-us/about>.
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