Human Resource Management: Task 3 and 4

This presentation discusses the job description and person specification, selection process in different service industries, and the contribution of training and development activities to effective operation of an organization.

Human Resource
Management
TASK 3 and 4

Table of Content
• Introduction
• Job description and person specification
• Compare selection process of different service industries busin
esses
• Contribution of training and development activities to effectiv
e operation of an organisation
• Conclusion
• References

Introduction
Human resource management is commonly advert as HR
department, this section is mostly concerned with maximising the
performance of employees that are working in an organisation so
that their own targets can be attained right on time.

Background
Human resource management of Imperial hotel is about to hire a
marketing manager and for this vacant post they prepared job
description which contains job summary that includes task and
actions related to job, key responsibilities that is required to be
performed by new hire person. Marketing manager have to report
human resource manager. Job description also comprises whole
analysis of job.

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After completion of job description, Human resource manager
make a note on attributes and professional skills that they want
from person to perform task and activities. Person specification
includes educational qualification, experience and carrier
objective.
Above stated points are necessary factors that manager consider
while planning a recruitment and selection process for Imperial
Hotel. Without creation of specific job description and person
specification, a good candidate could not get hired in association.

Introduction of Industries
Role of Hotel Industry: it provides help to visitors to stay there for
short or long time when tourist plan their holiday or business tour.
It is a convenience facility that provides stay and food facilities for
their clients who came for tour.

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Role of Airport Authority: Airport is comprises in transportation
industry which belongs to convenience of a person. It is a luxury
facility that everyone can not afford. It is a transportation that
uses aeroplane in order to bring customers from one place to
another.
Role of Restaurant industry: This is a segment of food and
beverages industry that is different from hospitality sector as it
provides only food facility and in hospitality, hotels provide stay
also.

Job Description
Job description is a detail statement that includes all aspects and
figures related to the post that is to be filled by recruitment and
selection method. It comprises roles and responsibilities, task,
missions, job location, compensation packages, work hours etc. It
is a complete know-how that a company provides to its newly
hired employee or to whom they are in queue to get hired.

JOB DESCRIPTION for Human Resource
Manager
Job description: Task of designated person under this is to give training
to employees and to recruit candidates whenever he/she looks a vacant
seat at workplace.
Key roles and responsibilities
Recruiting candidates and giving advertisements on different media
Maintaining the performance of workers
Conducting training and development programmes
Giving reports to supervisors of performance level of workers which
is being given by them
Job type: Abiding
Job location: Southern Buckingham, London
Salary: 15,000 Pounds/ Per Year

Job Analysis
This section comprises requirements and person specifications
that has to be acquired by gathering, analysing, synthesizing and
reporting info about roles and responsibilities of vacant position
along with conditions in which job will be performed. 41 Hotel is
a prominent organisation in United Kingdom that is having
exceptional workplace culture in it.

Person Specification
Specific Crucial criteria Coveted criteria
Training and Qualification Qualification in Human
Resource management
HR manager
Experience Improving performance of
staff members
Experience of 12 months
Skills and knowledge Focus on giving training
and recruiting
Risk taker
Personal characteristics Team handling, hard
worker

Compare the selection process of different
service industries businesses
Selection process is quite different in several industries as their
attributes are different from others. For example selecting a
personnel in airways industry is follows a distinct steps if the
selection steps has to be follow in hospitality sector because these
two segments need personnels with different qualities and
personality traits.

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Selection process of 41 Hotel: This hotel has adopted a selection
process of recruitment of personnel's which could be intensive
but will be relatively simple. Form are gonna be invited on both
methods that is online and offline. After this management
scrutinizes these applications and then further invites people for
second round that is job interview.

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Selection Process of British airways: This sections includes
selection of pilots in British airways. Applications are invited by
filling online application form by them who are interested and
have relative capabilities. Then seniors do screening of these
forms and shortlists candidates with most suitable probable
match.

Comparison of Selection process between
hospitality & Airlines industry
Recruitment and selection process depends upon requirements of
segment and these needs of hotel and airways are different which
is a reason of distinction in selection process. Selection process
of hotel industry is based on judging soft skill of a person. On the
other hand airline industry shortlists personnels by taking
aptitude test along with assessment of sustainability as this
segment carries higher employment cost.

Contribution of training and development
activities
In modern era, training and development programmes plays a
vital role in every single organisation. It improvises skills and
knowledge of individual that certainly put positive impact on
productivity and makes them effective and efficient at workplace.
Ample number of talented staff members firms desires to have.

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Productivity : Training and developing sessions that has been
conducted by management of 41 Hotels can easily improvise
their skills and knowledge and by this they can get motivated
which aid them in becoming more effective and efficient at
workplace.

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Developing skills of staff members : If any changes 41 Hotels
faces and finds that it will put positive impact on business,
supervisors directly adapts them. After implementing the
changes, new update becomes unknown for staff member. Here,
managers can give them training related to modifications that
firm has made. This can continuously improve skills and
knowledge of individuals and also gives workers developing
opportunities to enrich enterprise.

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Profitability : 41 Hotels are looking forwards to reduce cost of
expenses by which profitability can get maximises. Training and
development programmes can lead staff members of 41 Hotels to
work in more optimised manner by which resources can utilised
without wasting them.

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Team Spirit : It is vital for hotel industries to have talented team
that works together without any conflicts. Employee relations can
be improvised by giving staff members opportunities where they
can give suggestions and can put their point of views in group
discussion at training sessions. This can directly put positive
impact on working environment of workplace.

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Quality : Under this context, management can easily improvise
quality of productivity of employees and helps them in becoming
more skilful. This also helps them in giving competition to other
team members. This can show positive results from time to time
in both productivity and profitability.

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Health and safety : Most of people don't know that training and
development sessions also helps in making a positive situation
that can also create healthy environment. Away from this, 41
Hotel's management keeps an eye on security and safety of their
staff members. Under this, from time to time administrators of 41
hotel gives training session that are concerned with their safety.

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Attitudes : T&D programmes improves and increases employees
motivation towards their job, makes them loyal, leadership skills
and etc. 41 hotels, staff members have good communication
acquisitions by which they can influence consumers easily. This
can easily aid them in making long term relations with them.

CONCLUSION
Human Resource Management is an essential functional area that
every organisation must have to manage manpower in company
by providing required and satisfactory compensation package, by
giving them rewards & awards, promotions, incentives and fringe
benefits etc. This is a department that also controls overlapping
of employment cost to company.

REFERENCES
Ball, D. and et. al., 2012. International business. McGraw-Hill
Higher Education.
Batt, R. and Colvin, A. J., 2011. An employment systems
approach to turnover: Human resources practices, quits,
dismissals, and performance. Academy of management
Journal. 54(4). pp.695-717.

Thank You.