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Human Resource Management Problems in Beachside Hotel

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Added on  2020-04-07

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Running Head: HUMAN RESOURCE MANAGEMENT HUMAN RESOURCE MANAGEMENT NAMES Institution Human resource management Question 1 Beachside hotel has serious Human resource problems which can be manifested by high employee turnover and lack of customer satisfaction. Question two From the case study, Mary is always busy hiring new employees because of high turnover rate, a situation which makes her not to consider ensuring the staff members are paid on time. This means failing to pay the staff members on time can not only make them lodge grievance to the staff

Human Resource Management Problems in Beachside Hotel

   Added on 2020-04-07

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Running Head: HUMAN RESOURCE MANAGEMENTHuman resource managementNamesInstitution
Human Resource Management Problems in Beachside Hotel_1
HUMAN RESOURCE MANAGEMENT 2Human resource managementQuestion 1Beachside hotel has serious Human resource problems which can be manifested by high employee turnover and lack of customer satisfaction. One of the factors triggering these problems is lack of professionalism among the people in charge of the department [ CITATION Mas13 \l 2057 ]. For example, Mary was in front desk and after being able to serve the customers as expected he was promoted to the HR department. If she does not have the required skills, she can’t be able to manage employees in a manner which can make them feelappreciated. The other problem in this hotel is that Mary does not consider training her employees and has few time for knowing how they perform. She is also too busy to keep up with hiring and fails to ensure employees get payment cheque on time. Failing to have writtenpolicies and guidelines is also another ineffective HR practice which can have an impact in inthe performance of employees in this hotel.These aspects can have a significant impact to the hotel. First, the management will always spend a lot of money on hiring and training new employees because of increased turnover. There will be lack of customer satisfaction because of lack of experience among theemployees. This is because when employees work in a particular department or section for long duration, they acquire experience which can make them undertake tasks to satisfaction[ CITATION Bur16 \l 2057 ]. These problems especially lack of qualified staff in the front desk will make the guests to shift to other hotels which offer customer-friendly front desk services.Lack of policies and guidelines will always make the employees to undertake the tasks the way they want and keep on blaming one another in times of failure.Question two
Human Resource Management Problems in Beachside Hotel_2
HUMAN RESOURCE MANAGEMENT 3From beachside hotel, one of the practices which can make a staff member to lodge a grievance against the hotel or staff member is failing to provide pay cheques to the employees on time. From the case study, Mary is always busy hiring new employees because of high turnover rate, a situation which makes her not to consider ensuring the staff members are paid on time. The reason why late payments can lead to grievance is because employees deserves better treatment because they play a key role in assisting the organization to meet itsgoals [ CITATION Mah13 \l 2057 ]. Paying employees on time is fundamental and is a legal requirement in New Zealand. This means failing to pay the staff members on time can not only make them lodge grievance to the staff member or company, but can also make them take a legal action.Employees can also raise grievances because the company does not train new employees or have set polices or guidelines which can assist them to work as expected. Grievances may also be raised because of poor communication among the departments. The reason why grievances may arise over these issues is because employees expect the management to be supportive and to provide environment which is suitable for proper working [ CITATION Pan13 \l 2057 ].One of the ways which Brian can use to solve grievances is ensuring employees are paid at the right time. This can be achieved through ensuring payment processing starts as early as possible to ensure all tasks are completed before the stipulated time which employeesshould receive their payments [ CITATION Jai14 \l 2057 ]. He can also address them by ensuring there are written policies and guidelines which directs staff members on what they are supposed to do. Brian should also ensure training programs are established to equip employees with skills which can enable them to perform better.Question 3
Human Resource Management Problems in Beachside Hotel_3

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