Strategic HRM Impacts on Organizational Performance

This assignment delves into the critical role played by strategic human resource management (HRM) in enhancing organizational outcomes, with a focus on environmental management, operational performance, and high-performance HR practices. It also examines the influence of HRM on employees' attitudes and behaviors, as well as their creativity within various work environments.

Human Resources
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Purpose and function of HRM applicable to workforce planning.........................................1
P2 Strength and weakness of different approaches to recruitment and selection.......................4
TASK 2............................................................................................................................................5
P3 Benefits of HRM practices for employer and employees......................................................5
P4 Effectiveness of various HRM practices to raise organizational profit and productivity......7
TASK 3............................................................................................................................................8
P5 Significance of employee relation in respect to influencing HRM decision making............8
P6 Elements of employee legislation and its influence on decision making process.................9
TASK 4..........................................................................................................................................10
P7 Application of HRM practices in work related context.......................................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Human resource management is primarily engaged in enhancement of employee
performance by conducting various impressive training programmes. However, they are
responsible for managing staff members, organizing appraisal events, rewarding, recruiting and
various other activities (Alfes and et. al., 2013). In fact, obligation of HR department fall under
three major sections such as employee compensation or remuneration, staffing and defining/
designing work. John Lewis is one of the largest departmental stores which is owned by Lewis
partnership and having around 49 outlet across the England, Scotland or so on. This assignment
is mainly classified into various parts for explaining the roles and responsibilities of HR team
towards development of overall company. Thus, purpose, scope, functions and methods which
are used by selected firm while hiring process are going to be highlighted in this assignment.
Along with this, benefits of HRM practices to employer or employees are further explained to
understand the rights of staff members in an enterprise. At last, legal bodies have introduced
number of laws in order to prevent employees performing at workplace is also outlined in this
project.
TASK 1
P1. Purpose and function of HRM applicable to workforce planning
John Lewis is a multinational company by having maximum number of stores and high
goodwill in the marketplace due to which they get succeeded in capturing attention of millions of
clients. In fact, selected company is expanding their business operations across international
boundaries by adopting various effective strategies and theories. Along with this, their HR
department also focuses on the performance of employees in order to encourage them towards
personal or professional objectives (Batt and Colvin, 2011). Thus, it is identified that personnel
team of an association plays a vital role in grooming their staff members by accomplishing
various functions in an effective manner.
“HRM is a department whose main motive is to recruit skilled or eligible candidates for
organization in order to fill empty position and liable for conducting various events so that
employees can easily enhance their performance”.
Scope of HRM: - It is primarily concerned with planning of manpower, hiring or
selection of employees, placement, promotions and job transfers as well as conducting
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improvement sessions, compensation and various other things which are related with staff
members.
It has been assessed that number of approaches are identified in management of HR
practices for implementing all the activities effectually. Thus, two major frameworks are
described as follows:-
 Hard: - According to this element, employees are considered as a machinery or buildings
and having greater relation with their staff members as well as higher authority.
Therefore, key features of this approach are highlighted as below:-
1. Short term modification in number of employees
2. Offers minimum wages while recruiting or retaining staff
3. Autocratic leadership style
 Soft: - As per this factor, employees act as an indispensable resource in business
operations and company believes that they are the origin of competitive advantage
(Buller and McEvoy, 2012). It means that they are focussing on long term planning for
overall corporation as well as try to maintain the two way interaction.
After considering above highlighted approaches it has been identified that HR team of
John Lewis perform number of duties with the use of these tools which supports in
accomplishing personnel activities in most appropriate way. Hence, number of functions are
performed by HR department of an organization which are described as follows:- Job analysis: - It is an appropriate process which helps in highlighting the nature of a
specific job as well as specifying requirement of employees such as experience requires
to accomplish specific job role, eligibility and so on. Thus, at the end of this process
overall description of particular job is going to described. It consist of duties, business
activities of workers etc. Staffing: - According to this element, HR department of selected firm is responsible to
hire and select the best candidates from a large pool. Their main objective is to fill the
vacant position of a company by attracting qualified or eligible person towards John
Lewis organization in order to achieve company target in a minimum duration. Training and development: - Personnel manager of an organization needs to conduct
various improvement sessions for enhancing the knowledge of employees which are
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hired at workplace. Along with this, it is essential to motivate them towards occupational
or personal objectives by enhancing their overall personality.
 Performance appraisal: - According to this factor, managerial team of an association is
continuously monitoring the employee’s performance in order to appreciate them at the
time of success. It helps in boosting the morale of staff members and they get encouraged
towards their job role (Dul, Ceylan and Jaspers, 2011).
Above factors show the major functions of HR team which are performed by them in
managing staff members. Apart from this, their main purpose behind accomplishing these
activities are described as below:- Maintaining environment: - As per this element, first and foremost purpose of personnel
department is to maintain a healthy surrounding of an enterprise by removing conflicts or
various issues which affects company’s environment. Employees relation: - They are also liable for creating a mutual understanding between
staff members in order to maintain healthy business relations with employees by
conducting various entertaining sessions or programmes.
 Orientation: - HR team is liable for introducing newly hired employees in front of
existing workers in order to make them more familiar with organizational environment.
P2 Strength and weakness of different approaches to recruitment and selection
Recruitment and selection is a term which means hiring of new employees with the use of
appropriate method in order to fill the vacant position of John lewis. Thus. HR team of an
association uses number of techniques for selecting best alternatives as per job requirement or
eligibility. In fact, three types of methods are identified which is used by selected organization to
recruit employees by considering relevant information or data such as; qualification, eligibility,
knowledge, skills and so on. Basically, it is not easy to conduct this activities in an appropriate
way due to its complex nature which requires specialist or expertise person. Therefore, various
approaches of recruiting or selecting process is described as follows:-
Internal approach:- According to this element, hiring is taking place within the
enterprise by consulting existing employees in various forms. In other words, it means obtaining
candidates for specific job positions from those who are existing at workplace or employed in an
organization (Fulton and et. al., 2011). Thus, various types of internal recruitment is identified
such as; transferring of job from one branch to another, career ladders, internal job boards
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temporary recruitment to fill the vacant position, promotions and so on. Generally, HR
department of John lewis adopt internal job postings and careers ladders while hiring within the
company. Hence, strength and weakness of internal approach is mentioned as follows:-
Strength Weakness
 Very short process.
 Consume minimum time period.
 Inexpensive method.
 Promotions encourage other employees
towards their job role in order to gain
benefits.
 Create job opportunity for others.
 Familiar with business surrounding.
 Absence of mistakes while selection.
 Self development or enhancement of
employees.
 Promotion of one employee create a
chances of conflicts and confusion
which directly affects the environment
of an organization.
 Change the environment due to
transferring.
External approach:- According to this tool an organization recruit employees with the
help of extrinsic tools for example; advertisements through newspapers, trade publication,
announcements, job referrals, websites and so on (Guest, 2011). In fact it is a strategy which is
used by company for selecting candidates from larger pool in more systematic way so that they
can fill the vacant position. Hence, strength and weakness of external recruitment process is
described as follows:-
Strength Weakness
 Availability of maximum alternatives.
 Emergence of new or innovative ideas.
 Skilled or talented employees.
 Team stability.
 Long process.
 Expensive method.
 Unfamiliar with environment.
 High competition.
Thus, these two above methods are mostly used by overall corporate world for hiring best
employees as per position demand or need by considering relevant information or data. Apart
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from these two other method are also available which is used by numerous of organization in
filling their vacant places. For example; third party approach.
Third party approach :- In this method, an organization need to contact with any
mediator for recruiting skilled employees such as; consultant agencies.
TASK 2
P3 Benefits of HRM practices for employer and employees
Employees and employers are seen as a indispensable asset for success of an enterprise
because business activities are executed or finally implemented by them only. Along with this
they are responsible for managing overall company in a most appropriate way by performing
their job role in efficient way (Jabbour and et. al., 2013). John lewis is very much attentive
towards development of their workers by conducting various sessions or improvement sessions
as well as trying to boosting their morale. Thus various HRM practices are available which is
beneficial for both employees and employers in different forms is described as under:-
HRM practices Employer Employees
Learning , training
and development
An organization always conduct
various programmes for enhancing
the knowledge of newly hired
employees which leads to
improvement in employer overall
personality as well as maximization
in their confidence level. It helps
them while decision making
process.
Improvement session is
indispensable for newly
appointed candidates as well as
existing one because it helps
them in enhancing their cognition
or learning. Along with this
gained learning about how to
perform their job role in more
efficient manner.
Flexible working
hours
Supervisors also want free time
period from their hectic schedule in
order to refresh their minds and to
get charged.
Whereas, employees feel
encouraged towards their
occupational goals after getting
refreshment or free time period.
Performance
management
Regular or weekly monitoring of
employer is beneficial for their
Employees get aware about their
presentation and grab
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future success as they get aware
about their small mistakes which
may affects their performance.
Therefore, it helps them in
identifying their hidden issues in
order to learn more things.
opportunity to improve
themselves. Along with this
trying to enhance their overall
personality.
Payment and reward
system
Act as a motivational tool as well
loyalty. Additionally, few
employers are ready to continue the
same business for longer period of
time in order to gain benefits of
customer retention.
Same as employer it means
employees also get encouraged
towards their personal and
occupational objectives by
acquiring rewards, compensation
on their extra work. Moreover,
additional benefits is also offered
to them.
Consequently, HRM practices plays a very crucial role in providing number of
advantageous to employees or employers both by enhancing their overall personality.
P4 Effectiveness of various HRM practices to raise organizational profit and productivity
HR department of referred firm plays a very eminent role in generating maximum
revenue at workplace by increasing the company productivity. As a result they get succeeded in
satisfying needs or demands of consumers with their standardized or best quality products (Jiang
and et. al., 2012). Along with this employees or employers are also happy with policies or
strategies of an enterprise due to which they can perform their assigned job in a better way in
order to maximize their profit or productivity. Thus, effectiveness of several other HRM
practices are described as follows:- Learning, training and development:- According to this element it has been assessed
that improvement in skills or talent of employees is very helpful for overall organization
in attaining set objectives which leads to maximization in profit due to high productivity.
For example; if employees are talented, skilled or fully aware about their job role then
they can easily accomplish assigned task in an appropriate manner.
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 Flexible working hours:- Free time is helpful in encouraging employees by feeling
relaxed in their free time as well as feel free from hectic schedule. Thus, according to this
HRM practices an individual refreshed with their busy life which act as a charger for
employees. Hence, as a result employees motivated towards completion of work in a
minimum duration in order to raise productivity of an association for generating more or
more revenue.
 Compensation or reward system:-Appreciation process is an appropriate technique of
customer retention as if an individual get compensation or remuneration on their efforts
then they automatically enforced to continue a business for longer duration. As a result it
will safeguard the recruitment cost of an organization and aids in reducing unusual price.
Hence, it is assessed that selected firm needs to follow these HRM practices in order to
maximize profit of an association because employees are act as a mandatory asset for company.
Along with this, they also need to take part in a decision making process because human
resources are a key to success.
TASK 3
P5 Significance of employee relation in respect to influencing HRM decision making
In all the association representatives trying to create a positive relation with
administration team and their colleagues who help them to take care of various issues
effortlessly. Therefore, it helps them in encouraging towards their personal work and
destinations (Kakuma and et. al., 2011). For this procedure, HRM design different gatherings of
representatives to construct aim in their brain about viable to work. It will be fundamental key of
association that their workforce are cooperate and be alright with each other to share their
thoughts and opinions. Hence various factors are available which shows that positive connection
between employees is very much significant as it affects decisional process. Here are essential
components that are described below:- Enhance profitability – When representatives of an association are cooperating with each
other than they can easily enhance their efficiency and succeeded in reducing additional
wastage from the firm (Mitchell, Obeidat and Bray, 2013). Therefore, entire staff
members are expressing their thoughts on a particular subject which will aid while
resolving business issues or problems. For example ; healthy connection between staff
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members remove the conflicts which resulted in attainment of goals in a minimum
duration. Capacity to decrease hazard – When bunches of representatives is cooperating with each
other at workplace then there is a minimum shot of further hazard that can be influence
on association's targets. It will happen in light of the fact that representatives will deal
with chance factor that can influence their methodologies. Sharing objective between representatives:- In workers connection, every one of the
labourers are cooperating and share their objective between all. In this procedure, they all
are cooperating to give to help each other and accomplish their allotted task in a defined
time period. This thing will just conceivable if every one of the workers are accept on
different representatives and consent to impart their targets to them. Dedicated towards work– Through this procedure every one of the representatives will
turn out to be more engaged and attentive towards their work in light of the fact that in
this all the workforce of the association are cooperate and they both are support to each
other to make concentrate on their particular destinations.
 Give inspiration:- According to this factor, every single competitor is going to aid to
their colleagues while performing business activities. In everything the applicant are give
diverse thoughts and musings to each other to take care of a specific issue of a person.
Particle this others representatives of an organizations are give them surety and security
that there will be somebody who help and prompted them when they are required. Every
single individual feels get encouraged if there is presence of somebody behind them to
help in every single circumstance.
P6 Elements of employee legislation and its influence on decision making process
Legitimate bodies of UK are responsible for enacting number of laws or acts for
preventing employees from exploitation, fraudulent activities and various other problems. In fact
their main objective is to create a surrounding free from any crime or wrongful acts and they
believe in maintaining equality amongst every member of a nation (Kehoe and Wright, 2013).
Thus, it is essential for higher authority of an enterprise to consider laws, norms, rules and
regulation which is framed by legal bodies while designing their company policies, strategies,
terms and conditions. Hence, various essential acts is described as follows:-
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 Sex discrimination act :- According to this law, it is essential for organization to make
create a environment free from discrimination on the basis of gender, colour, caste and so
on in order to maintain the healthy surrounding of an association. Working time act:- As per this factor, an organization need to take care of working hours
and make sure that employee are release from office on time. Minimum wage act- This act will provide fixing minimum rate of wages in some
employment. The minimum wages act is established in 1948 and this will concerned with
Indian labour law which set the minimum wages which should be paid to unskilled and
skilled labours.
 Health and safety law- This is the act which maintain health and safety in UK.
Employers should protect health and safety at workplace for all the workers and others on
their premises, that includes casual employees, clients, visitors, travellers, common
people, self employed and temps (Meredith Belbin, 2011). This will help in identifying
and assessing the risk in health and safety in the workplace.
TASK 4
P7 Application of HRM practices in work related context
Human resource management includes several activities that are important for an organisation to
hire talented personnels and use them for the betterment of organisation. This concept
emphasises on making workers more efficient in their job roles, so that, they can attain
objectives and goals of company in effective manner (Kakuma and et. al., 2011). These functions
can be applied in work related context of John Lewis. To appoint receptionist for this company,
there are several steps to be followed. These are as follows-
Job analysis- In this process, proper description related with job position is to be
developed in order to invite capable job seekers.
Job description
Organisation name
John lewis
Job profile
Receptionist
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Location
UK
Reports to
HR administrative
Responsibilities
 Welcome visitors with proper greeting and provide them adequate information related
with their query towards organisation.
Roles
4. Greet every client when they arrives and arrange their meetings with appropriate
parties.
5. Attend calls of people in timely manner and provide them proper assessment.
6. Develop travel arrangements and meeting schedules of clients with different
personnels of company.
Qualification required
Graduation in any field.
Skills
 Soft skills.
 Ability to handle pressure.
 Effective personality traits.
Experience required
2-3 years.
Salary
Initial remuneration of 6 to 8 pound per annum.
Once the job is posted, HR department receives various resumes and CV of interested
candidates. Its template is given below-
Curriculum Vitae (CV)
Name:
Address:
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Contact number:
Email Id:
Career objectives: To work in dynamic work environment where I can enhance my personality
and soft skills for the purpose of career growth
Academic qualification:
Graduation
Master in business administration
Experience:
3 years’ experience.
Personal skill:
Punctuality
Soft skills
Effective listening skills
Grievance handling
Declaration:
I hereby declare that all the details provided above are true to my knowledge and expectations.
Preparation of interview- HR department is responsible to conduct proper interview in
order to judge the abilities of applicants. There is need to prepare adequate questions to analyse
eligibility of person. This assists in determining knowledge base and communication skills of
candidates.
Offer letter- After completion of interview process, selected candidates are given offer
letters that includes all the terms and conditions related with job. This also includes information
about company, salary structure, working hours etc.
Performance appraisal- This step includes evaluation of newly joined employees in
order to assess their training needs on the basis of their performance. If there is requirement, then
this department is entitled to design effective training program for these employees to enhance
their capabilities.
CONCLUSION
From the above mentioned report it can be concluded that, HRM practices plays an
important role in development of an company. It ensures proper utilization of human resource of
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an organisation. This assignment was based on HR department of John Lewis. There are several
functions that are played by this functional unit. Main activities are recruitment, selection,
training and development, performance appraisal etc. Apart from this, they uses best suitable
method to hire employees. It is required to assess the training needs of newly appointed
individuals in order to ensure smooth functioning of business. This department is focussed on
motivating employees to generate better outcomes from them. This helps in managing efficiency
and profitability of firm.
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Online
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