Managing Human Resources Globally

This assignment delves into the complex task of managing human resources (HR) in global contexts, drawing insights from various academic sources. It explores cross-cultural HR issues in India, the management of HR in Russia, and the unique challenges faced by international NGOs. Additionally, it covers broader aspects such as the evolution of supervisor-subordinate relationships over time, managing culturally diverse maritime HR, and the debate between treating employees as resources or capital. The assignment also includes practical case studies from South Asia and Singapore Airlines.

Managing
Human Resources

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 (1.1, 1.3)............................................................................................................................1
Recruitment and selection......................................................................................................1
Task 2 ( 3.1, 3.2, 3.3, 2.1)..............................................................................................................12
Probationary meeting with a training and development plan. .............................................12
TASK 4 ( 4.1, 4.2, 4.3 ).................................................................................................................18
CONCLUSION .............................................................................................................................19
REFERENCES..............................................................................................................................21

INTRODUCTION
Managing human resource refers to the role performed by the manager for the employee
development. This also includes the task like allocating work, managing resources, providing
direction, goals and vision, creating healthy and positive environment, providing motivation,
monitoring employee performance, linking employees and management, establishing work
ethics, listing to issues of employee and many more. Such tasks are very necessary in health and
social care (Stone, 2013). This department is developing rapidly and has vast structure in the
industries. The most important is the quality and services which are being provided to the
patients and public. The quality in health and care services are being taken care and is
considered to be the primary motive. Consistent delivery and high quality services are the main
quality services which must be provided to an individual in this industry. Quality in this industry
is being governed by the external bodies and care quality Commission. For the best services and
better heath care the recruitment process plays a great role. HR recruit only those people who
have the best skills, full dedication in heath and quality care. Moreover, their quality are being
monitored and organization makes sure that their skills stay with them. All such tasks are
completed by the HR in scrutinised way, along with monitoring which helps them to maintain
the quality in this business areas. Moreover, there is major role of ethics and integrity which is
necessary part of firm. This report evaluates managing HR in health and social care firms. To
understand more effectively Churchill Residential Home Care is taken where role of HR is being
discussed. Main objective of the firm is to get different types of staff which can be represented to
various societies. For this, firm is trying to reach new recruits and candidates which can
represent the organization to society in the country. The report contains various aspects which
are necessary during and after the recruitment process by HR.
TASK 1 (1.1, 1.3)
Recruitment and selection
Recruitment and planning are required in the organization as there is demand of talented,
hard-working and motivated man power in the organization. The main objective of the
recruitments process is to get proper effective, efficient and quality of workers which can help
the firm to achieve their goals and objectives. Recruitment is done for the selection of eligible
candidates at right place-time. Being a part of the Churchill Residential Home Care, recruitment
and selection are very necessary so that operational function in the organisation can be easily
1

maintained ( Varma and Budhwar, 2013). For this purpose I need to make plan, develop strategy
and make reliable research. After all this I need to develop those identified skills which are
required in future by the candidate. In order to make the recruitment and selection process I need
to identify the places /position where new applicants and number of candidates required. The
recruitment process needs to be adoptive, cost effective, flexible and responsive enough within
the time limit along with this it should fulfil the immediate demands of the firm. The selection
procedure is little challenging as there are various measures which needs to be developed and
measured. In health and social care at home their communication skills, ethics, decision making
ability, punctuality is measured. Moreover, they should be able to produce, maintain and
evaluate the data in health and social care. At last, through their knowledge and data analysis
they must be able to handle the situation in health and social care. The pay scale, grade, date of
joining and other specific condition must known to me. After all the planning and strategies
made for the recruitment, then advertisement and vacancies are posted on the news papers, T.V.
and internet. Through the advertisement, the required qualification, experience, ability and post
is mentioned. Furthermore details like pay-salary, working time and specified condition can also
be mentioned. By this procedure the interested student who qualify those ability are allowed for
the next stage of interview. After that screening is done and at last the evaluation is done for the
effectiveness and control plays crucial part.
At the beginning the procedure the invitation letter was send by me which includes the
details like post, position, pay scale, qualification, experience, working time and ability required.
Job profile required for the position of housing officer ( they are required by the local authority
or for housing association.
SET 1
JOB DESCRIPTION
2

Organisation Name: Churchill Residential Home Care
Job Designation: Assistant Housing Manager
Location: London,UK
Reports to: Housing Manager
Roles and Responsibilities: Work place would be office and at certain time you need to visit
and inspect homes. Your work will be for the local authority. You need to identify the needs of
people, provide them vacant accommodation, regular inspection, providing guidance to peoples
benefits and welfare, attend meeting and work with other social agencies.
Pay scale: 21000 to 60000 pounds/ year
Working hour: 35 to 42 hours, 5 days a week
For experienced candidates: 60000-70000pounds/year
Application date: 20th June 2017
Interview Date: 22nd June 2017
Interested candidates may mail their CV and Cover letter at [e-mail]
Person Specification:
Qualification: Graduated from the known established University along with certificate in
Chartered Institute of Housing. Moreover, candidates must pass the Disclosure and Barring
service.
Employment conditions: 5 days a weak
Age: 25 to 35 years
Skills and experience: Person must have the knowledge of organisation structure, negotiating
skills and IT skills. Along with this their time-management, analytical and budgeting skills must
be good. Person should have the skills in maths, fluency in English.
3

Through the above, job description few candidates have applied from which 4 CV have
been selected as they were more qualified and had more experience than others. After which
following invitation were send to four students, 2 for the interviewing and 2 are invited for
interview ( Ketchen Jr and et.al., 2017). The mention 4 students have already send their
invitation letter to the company and following mail was send to them regarding the invitation.
Following was one the Cover letter and CV received by me from the candidates which I selected
for the interview.
SET 2
4

YXZ
Abc street, London, UK( 455653) || 33243-132464 || [e-mail]
Dear Mr. Xyz,
As a qualified and skilled assistant Housing manager, I have gone through your posting for the
new Assistant Housing manager with engrossment. My experience and skills are align perfectly
well with the qualification you are searching at Churchill Residential Home Care, in particular
my role as the assistant housing manager at the DD Housing and residential Home care, and I
determined to make valuable service to your organization.
I am having an experience of more than 7 years in the requested field. I am adept in making
data analysis, managing resources, performing social activities, regular inspection, providing
guidance to peoples for their social and health care. Moreover, my current job experience has
provided me great knowledge of handling people with care and providing social advantages to
them. It had made me well round and has specialized me on skills required for the housing
manager. Developing the plan and managing the programs are the abilities were I got more
focused.
My abilities are:
 Welfare Benefits
 Report Writing and program documentation
 Property Inspection
Moreover, to this my experience, knowledge, personal qualities and skills combined, I have
passion towards the social care for the under-privileged people. In addition to this, I am highly
self motivated and enthusiastic about Churchill Residential Home Care focus on the social
welfare and contribution provided by them. I would feel immanence pleasure and feel great
opportunity in working with your organisation and contribute to achieve your goals and
objective.
Please review my CV for the further details like my education qualification and other career
achievements. Further, I would follow up to request for an appointment for the further
discussion about how my qualities and education can support my your company and meet your
needs. I have have no doubt that you will find me well qualified for the position of the Housing
5

Assistant Manager position.
Thank you for your consideration and time in advance.
Sincerely,
YXZ
YXZ
Abc street, London, UK( 455653) || 33243-132464 || [e-mail]
Summary:
Social Worker who have served from past 5 years in welfare of the public. Have experience
from the established firms and positive review of the public. Moreover, specialized in the relief
service and parenting. Able to work effectively in the stressful areas and high performance in
maintaining the data sheets.
Highlights
 Staff development
 Counselling to all age group people.
 Program management
 Emergency response training
 Health and Family care expert.
 Attentive
Experience
3/ 2010 to current: Assistant Housing manager
 Analyse and evaluate the problem in the societies needs and concern.
 Easily manage and regulate the inspection
 Consult other experts for the treatment of specific patients and clients.
 Educate other members of the community
 Identification and developing the solution to the problems which are associated with
the society.
 Efficient in maintaining the details in report and history records.
Education
2008 Master in Business Management (The Chartered Institute of Housing)
6

2006 Bachelor in Business Administration (The Chartered Institute of Housing)
2004 Diploma in Housing (London University)
Proficient and scored A in maths, English and home science
Area of Expertise:
Welfare Benefits
Report Writing and program documentation
Property Inspection
Personal Skills:
Caring
Responsible attitude
Good interpersonal skills
Efficient Organization and social skills
Expert in lecture delivery
Personal details:
DOB: 15/ May/ 1995
Driving licence: yes
Passport availability: Yes
Nationality: British
For the selected candidate as it fulfils the maximum criteria, a mail was send my me to
the specified person for the interview which held on the 22nd June 2017. For this purpose below
was the mail send by me to the applicants which had applied:
7

SET 1
From [e-mail]
To [e-mail]
Cc
Subject Invitation for the interview
Dear YXZ,
We would like to thank you for applying for the post of Assistant Housing manager with
Churchill Residential Home Care in London, UK.
We have gone through your details and considered you better for the next process which is
interview. For this purpose we would like to invite you to our Home care office for interviewing
you for the applied position. Your interview will at Churchill Residential Home Care, London
on May 20th June 2017 at 10:00 am.
For further any details or query feel free to contact me at 656-224-245354 or mail me at
[e-mail]. It a request to you to please be on time.
Sincerely,
Xyz
Xyz
HR department
Churchill Residential Home Care
London, UK
Xyz@ Churchill.com
After this process the interview was held for which I had to prepare the question which
are generally not asked so that more the skills can be identified. The interview was held at the
office only at 10:00 and I suppose all the candidates were ready for the interview (MacDougall
and et.al., 2015). The interview started and at the panel side I with my other team mates was
sitting.
8

SET One:
At the starting for only general introduction was done. Then the ability and qualities were
analysed by us, for this these were the question which were asked by me
Question 1: How will you face the situation when you have lot of work load and stress at
someone else home.
Question 2: Being provided the condition where you need to perform the service at the patient
house for 6 months with proper care and how often can you describe healthcare interpreting.
On the basis of the above questions and interaction with that person following marking sheet was
prepared by me. Moreover, the candidate was selected in the interview round and I was
influenced by the communication and interpersonal skills of the person.
/Marking Scoring of all the candidates
Qualities
Assessment
Person 1 Person 2 Person 3 Person 4
Education
qualification ,
experience and
training
4 3 3 4
Prior Work
Experience
3 3 4 5
Administration
Experience
5 4 3 3
Leadership
quality
4 3 3 3
Service skills for
the customers
4 3 3 2
9

Interpersonal
Skills
4 3 4 4
Candidate
Enthusiasm
4 3 4 3
Complete
impression
5 3 3 4
The following numerical rating was based on
5 – Exceptional
4 – Good
3 – Average
2 – Satisfactory
1 – Unsatisfactory
As per the above scoring or marking candidate 1 was chosen for the place of Assistant
Housing manager at the organization. The quality, skills and ability was shown during the
interview. Moreover, the person has very good qualities in administration experience and over all
performance of the person was also good (Wirtz and Heracleous, 2013). After the interview the
candidates were allowed to leave and were told that final decision will be told through the mail
or a call would be made by me. After the complete discussion with my team members we
selected the candidate 1 and employment letter was given to YXZ on his mail ID. A call was
made by me for the further clarification and request for the security details. Also, all the legal
policies and work was described to the applicant. Following was the letter given from Churchill
Residential Home Care to the selected candidate.
SET One:
10

Mr. YXZ
Abc street,
London, UK( 455653)
Dear Mr. YXZ,
Last week, as you have applied for the position of the Assistant Housing manager, we have
gone through your CV and interview.
It was really a tough decision to select from the group which came for the interview, as all the
candidates were having good qualification and qualities.
I feel immanence pleasure to tell you that are among those who got selected. Our team would
like to work with you. We would like you to join the company and be the part of the company.
Please send the necessary details like your Bonafide certificate and other educational data for
the fulfilling the necessary details in the company. You can start your work from the coming
Monday.
It would be great to work with you Mr. YXZ. For further details please feel free to ask.
Sincerely,
Xyz
HR department
Churchill Residential Home Care
London, UK
Xyz@ Churchill.com
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Task 2 ( 3.1, 3.2, 3.3, 2.1)
Probationary meeting with a training and development plan.
In the firm, the role of HR doesn't ends with the recruitment and selection procedures.
The role of HR further includes the monitoring the work progress and work-performance of the
new recruiters. Now, being HR officer in Churchill Residential Home Care there are various
quality and services which needs to be monitored by me. Performance management can be
described as the evaluation process by which workers achievement is assess in their working
procedures (Armstrong and Taylor, 2014 ). Through this process, I can easily manage employee
to achieve quality health care. There are various ways through which I can monitor the individual
performance like 360-degree feedback, key performance indicator, 360 degree appraisals and
skill-set. All this performance appraisals are popular and mostly used in corporate workplace.
360-degree feedback is implemented in health and social care as it provides the performance
evaluation through the customers service. It's also known as multi source assessment. Key
performance measures are used to identify the leading and lagging performance of the
employees. Key performance indicator is also used for the appraisals process. Performance
measurement like meeting goals, teamwork, job skills, interpersonal communication skills,
decision making and health working habits are included. 360-degree appraisals methods is used
to identify the work progress and areas where training and development are required. Last
method which is used by me for performance evaluation is skill set which includes empathy,
ethics, flexibility, self confidence and time management which are very necessary in the health
and social care. In order to maintain all the work-performance of the new recruits, performance
chart was maintained by me and my fellow members.
For illustration, according to the 360-degree feedback, the performance are evaluated on
the basis of numbers which are marked as 1st for 'weak', 2nd for 'better', 3rd for 'satisfactory', 4th
for good and 5th for 'outstanding' . One of the new employee scored 4th position in the assessment
which was good for him. Another rating which included that training should be provided to the
new employee that too had the ranking structure. Starting from 1-5 and 1 for not important and 5
for essential. Another candidate got 3 which means either of the option or training can be
provided or not. Such evaluation process are evaluated by me and those who are getting low in
any performance needs training and development. Similarly other performance measures are
12

being evaluated. Moreover, the candidates which are getting good performance reports, at the
end of the month they are rewarded. The work performance of the new applicants are necessary
as they represent the organisation to the customer's and in the market (Fechter, Oelberger and
McWha-Hermann, 2017).
As mentioned above, the performance appraisals are used for the measurement of the
individual's performance. Moreover, this tools are also required to identify the areas where the
new recruits lags and which can be developed through the training and development programs.
Training and development programs are used to enhance the ability and work performance of an
individual. For identifying such weakness, eye on their performance is to be kept and data sheet
is to be maintained where all the activities and feedbacks are marked. Moreover, team
performance is also evaluated through the continued professional development (CPD). This is
used to measure the work efficiency and work performance in the groups. If the training and
development programs provided to them are positive them the results can be seen in the services
provided by them to the patients and other people. Furthermore, training and development
programs are provided in order to enhance their knowledge regarding the work and company.
They are also required to update knowledge as well as to enhance the skills so that they can
perform well in their respective position effectively and efficiently. It's considered as the
necessary part of the company. Training and development program provided to the individual
will affect the new applicants retention and improvement in their performance. This factors are
very necessary in this industry. Due to this issue the organization has chosen those employees
which have better skills, experts in their respective field and person those are having
competencies. Due to this issues the performance chart are maintained regularly at certain period
of time. For the new applicants this reduces their weakness and enhance their ability in order to
perform better in the working environment ( Fan and et.al., 2016).
Training and development programs provided by me are based on the performance
analysis, reliable research and by identification of the skills required by the new applicants in
future at the operational work environment in the firm. Training and development in the
company are provided by the expertise who are serving the company from many years. Their
experience and practical knowledge help the new applicants to understand the situations more
clearly. It also provides them to understand their professional career in health and social care.
Moreover, such things also support the employee to achieve more and to progress within the
13

sector. This increases the potential level, flexibility and ability to perform in the work-
environment. They can be further specialized in the particular segment and can continue to
pursue generic route. Training and development is also required at the regular basis as it involves
the enhancing the knowledge of the employees regarding the new policies and regulation which
are implemented by the government in the country. The more clearly the applicants understand
and gain from their training and development programs more they progress in their respective
fields.
CPD is considered as the important part by which new applicants knowledge, skills and
competencies are increased and developed. This is considered as the important aspect in the
industry. Moreover, it helps to develop professional qualities which can be applied and
implemented at the time of practicals or during the service. Social care workers in the company
needs to demonstrate the CPD as they are considered as very important aspects. It also improves
the portfolio which can be used as the growth agent in the company. There are various strategies
made in order to develop the staff members such as
 The employee and the organization relationship which is given the most priority.
Creditability can be seen in the employees if they see trust in the company. More the trust
more will be the improved performance of the individual employees.
 The development programs also done to identify various ability of the employee and to
encourage them to perform more better with their full potential.
 Need of the team work. Strategies are made so that proper work-environment can be
made. Team work help the individual employee to reduce the work load and time in
doing the particular task.
 Planning and strategies are required to manage the task in effective and efficient ways
which could help the individual to perform in better ways. Timely allocating the work
reduces the waste of time (Shields and et.al., 2015).
 Such training and development programs are needed in order to develop their strength
and improve in their weakness. Moreover, strategies are made so that new applicants can
easily adopt the interpersonal skills which are very necessary in the health and social
care.
 Moreover, strategies are made so that employees can be trained with the new rules,
regulation and policies which are required during the time of service. Along with this
14

they are also provided the knowledge related to the new techniques and technology which
are upcoming and required during the operation in the industry.
 At last, strategies are made in order to collect the feedback and provide further
development programs to those who received poor feedbacks.
Such strategies help to grow the ability, performance, strengths, knowledge and skills of
the individual. They also helps the individual to perform in team work and role of team work in
health and social care.
Some of the theories which help the individual to perform better in the team work in
health and social care are Tuck-man's model which includes the five stages for the development
of the complete group. This stages are described as follows:
 Forming: the initial stage which define and develop the structure group process. This
further involves the interaction of the employees with each other and their thoughts are
put together.
 Storming: This is the next stage where individual to start to know other members in the
society and trust is developed between them. Mutual understanding and steadily the
process is completed (Mayo, 2016).
 Norming: Here group finds the group beliefs, norms and follows the ethics and values.
Here members try to understand their work and the individual aim in the group.
 Performing: At this stage individual consult with the other members in group.
 Adoring: Here complete team gets together and completes their individual tasks.
In the firm, health and social care there is great requirement of the group work, mutual
understanding and interaction. Through this the company can easily achieve company goals and
patients or other people can get operated easily. The team in the company have better work
performance and have particular goals. They can easily perform the complex and especial tasks
easily with better care, effectively and efficiently.
Another theory which describes the Team work is the Belbin team roles which describes
the behaviour which can be recognize in the individual. This involves the implementer which
should be disciplinary, in order and task oriented. They must develop the plans and ideas into
simple tasks. The seconds comes the resource investigator whose role is to build lots of contacts
and should have lots of new ideas. They are used to develop and manage the contacts. Then
comes plant which are used as the innovative and original thinkers. Next is monitor which is
15

used for the monitoring, they must be critical, sensible and thoughtful in nature. Next to it is
shaper which is face the main challenges and to make continuous process. They are driven,
passionate and wilful. Coordinator which coordinates the team members. They build trust.
Completer Finisher are used in team to identify the things which can get in problems they are
required to solve those issues. Team-worker are considered to be the most sensitive members at
the workplace. They are used to balance the work and bring harmony to the work. At last is the
specialist which completely checks the work. If there are any issues they sort out them and
provide knowledge to improve them.
In the given company, mentioned are the roles performed in the groups in the health and
social care. Team works helps them to complete their task easily and with in time limit.
 Team of doctors and nurses: Doctors and nurses have to perform the tasks in group.
Doctors provides the instruction to the nurses and during the operation doctors consult
with each other in order to treat and diagnose the patients.
 Management team: they are required to manage all activities which are related to
company (Progoulaki and Theotokas, 2016).
 Caterers: In hospitals they are required to provide the food to patients and their relatives.
 Representative and campaigning team: this are required for making awareness and to
support the other department in the hospital.
The tasks performed by the above teams are in disciplinary, formal and effective ways.
16

DEVELOPMENT PLAN for the individual as part of their professional development
Development
Goals
Relationship
of goals to me
Skills
developed
Development
activities
Deadline Achieved
Goal 1:
Providing
training and
services
New
candidates
need this to
understand
business
structures
They provided
and enhanced
the knowledge
of the new
applicants
Training and
development
through
specialized
person and
good overview
of the
organisation is
told to them.
1st July 2017 24th July 2017
Goal 2:
Enhancing
their personal
ability
This will help
them to work
in practicals
environment
Enhancement
in their
practical
knowledge
More work in
social and
healthcare in
practical field
at home of
patients.
25th July 2017 19th August
2017
Goal 3: Team
work
Develops
organisation
structures
Helps to
complete task
within time
and less stress
is developed
More support
from all the
organisation
members
20th August
2017
5th September
2017
17

TASK 4 ( 4.1, 4.2, 4.3 )
In order to complete the above task successfully for the organisation there are certain
leadership theories are adopted by me in order to deliver the right training and development
programs and effective ways through which I can ensure that correct candidates are chosen for
the job. Being a leader needs the support from the team in order to complete the tasks.
Leadership theories are followed by directing the team and guiding them to perform their tasks.
I need to motivate my team members at every point where necessary (Gupta and Bhaskar, 2016).
Though the approach made by me was tough but those who are selected will do better in their
respective field. The leadership theories adopted by me are transformational Leadership theory
and transactional leadership theory. In the transformational leadership theory the interaction
between the person develops the trust, provides the motivation in extrinsic and intrinsic ways.
Through this I provided the inspirational nature and charismatic personalities. Through this I
created better work environment which can help the new applicants to develop with their full
potential. They can gain more knowledge and can fit under the company. The other theory used
by me transactional leadership theory which is defined as the transaction done between the leader
and follower. It's also known as the exchange theories of leadership. The theory provides the
positive approach towards the employee and is beneficial to both. Here rewards and development
programs are provided by me to new applicants who have performed better or needs the training.
Through the second theory I was able to completely implement my knowledge to the
employees. During the time of leadership following style were adopted by me which are
mentioned below:
 Autocratic Style: Style is used by me to make the forced decision which are necessary
during the time of new recruitments.
 Democratic Style: This style was adopted by me during the time of decision making and
for the invitation. For the development and making the new members familiarize this
methods was used.
 Laissez-faire style: Following method is considered as the democratic leadership style.
This style was used by me so that some new and effective methods can be carried by me.
All the theories and style helped in developing and recruiting the right person in the
company. Moreover, they supported me to implement my knowledge and guidance on the new
applicants.
18

In the cited organisation the roles and responsibilities are very difficult to identify as
health and social care needs complete care of individual at home. In order to perform the task
effectively and efficiently all the team members needs to perform their task according to their
needs. In order to develop and manage the better working relationship by the selected staff
proper coordination and team work was required by all the team members. Without the team, the
work can't be completed by me. There needs to be inter-relation between me and my teammates
to complete all the task considering all the rules and regulation of the firm. Following was the
approach made by me to make better relationship.
I used to generic and friendly in nature during the time of work, there were very little
cases when I need to follow the autocratic rule in the organisation (Clardy, 2014). Every
department was supportive and I try to help my colleagues in every possible ways. Motivation
and team understanding was better in me which helped in making the relationship with the
employees. Moreover, I followed all the rules and regulation of the company and requested for
the feedback which can help me to improve my qualities. At last listening and communicating
with the fellow members supported me in gaining their confidence. Leadership and management
both styles are similar in nature are used to manage the team members. Leadership is required by
me when I have to innovate new things through my team members and management is required
for allocating the task and monitoring the performance.
Leadership management style was used by me in the workplace when I get stress in the
work. At that point I request my fellow members to support me (Suhail and Azhar, 2016). They
provided me solution or support in every possible ways. Moreover, they provided me guidance
so that next time I am not indulge in such situations. Even leadership qualities are adopted by me
when I need to think about the new innovation which must be implemented in the company.
Support from the team helped me to reduce the stress level and manage the team effectively. The
style helped me in improving and maintaining my professional and personal life effectively.
CONCLUSION
The report comprised of the role played by the human resource in terms of health and
social care in Churchill Residential Home Care. Following report contains the details which
includes the theories and strategies needed for the development of the health and social care at
home in the given company. According to the report, it contains the recruitment and
development program of four students which are required by the organization. Moreover, the
19

report describes the planning required in the following field and its necessity. Furthermore how
the rules and regulation affects the organisation structure are evaluated. Along with this the
report contains details about the role of team management in the company and based on this two
theories are described. At last, the leadership theories, working relationship and individual
development influenced by organisational approach is discussed.
20

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Managing Human Resources. 2017. [Online]. Accessed from:
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