Human Resource Management in Service Industry (Task 1)

This presentation discusses the role and purpose of Human Resource Management in a service industry, justifies a human resource plan based on supply and demand analysis, assesses the current state of employment relations, and discusses how employment law affects human resource management in a hospitality organization.

HUMAN RESOURCE
MANAGEMENT IN
SERVICE INDUSTRY
(TASK 1)

Table of Contents
 Introduction
 Analyze the role and purpose of Human Resource Management
 Justify a human resource plan based on an analysis of supply and demand
 Assess the current state of employment relations in a selected service industry
 Discuss how employment law affects the management of human resources in a
hospitality organization
 Conclusion
 References

Introduction
Human resources management is the procedure which includes recruitment,
planning, selection, training, motivation and termination of worker within
an organization in best possible manner. HRM is an essential part of every
organization that manages and maintains people and their satisfaction level
in the firm.

1.1 Analyze the role and purpose of Human
Resource Management in a selected service industry
• Planning and forecasting - Planning define as the prediction of future
activities and advance requirement of human resources in the firm in order
to fulfil all duties in better manner.
• Recruiting procedure, concept of employment - HRM is the activity and
function that selects and recruits the necessary number of workers for the
organisation and it is tries to choose the best capable employee who have
required skills and knowledge for the firm duties.

Contd..
• Deployment and monitoring employees, training and development - The
HRM functions and roles that does not stop at the time of selecting new
employees for an organisation but this mainly involves monitoring or
evaluating an employees, monitoring their work whether they satisfying
their duties in better manner.
• Budget monitoring and relationship - The main important responsibility
of human resource management of Hilton hotel is to maintain or manage
the healthily relationship between employees and management.

1.2 Justify a human resource plan based on an analysis of
supply and demand for a selected service industry business
• Human resource planning - It is refers as the procedure which are relates
to the identification of current and future needs of human resource in an
organisation in order to achieving its goals and targets by developing link
between HRM process and entire strategic plan of the Hilton hotel. This
includes estimation number of person which is required to perform the
specific activity and determine how such individuals can be recruited.
• HR plan for an organization – HR plan is an essential investment in
helping the firm which assist in reaching with desired goals and targets.
Hilton hotel set main goals and objectives which required to be
accomplished by organization in better manner.

Contd..
• Need of analysing demand and supply - The analysis of demand and
supply of human resources is an important part of human resource
planning which assist in recognises the availability of human resource in
the industry and this cost of procurement of HR process within Hilton
hotel. Along with this, the competitive environment of the human resource
are required in the industry that can be identify and evaluate the demand
and supply of human resource in the respective hotel industry.

Contd..
• Analysis of demand and supply for Hilton hotel - Hotel Hilton consider
that planning the requirement of human resources for an organisation in
the future on the basis of determining analysing demand and supply of
HRM within the hotel. For examining the existing human resources in
Hilton hotel are identified and compared with current and future needs to
estimate the demand for personnel at hotel.

2.1 Assess the current state of employment relations
in a selected service industry
Employment relation defines as the understanding and cooperation among
employees of an organization that assist them in developing coordinating
with each other to avoid conflicts and confusions. The relation between
employees and managers in the firm contribute towards reaching with
desired goals and targets.

Contd..
• Culture - The culture and corporate standards of Hilton hotel required all
employees to dress formal attire and professional uniform which attract
their guest. The working and culture environment offer from hotel to hotel
in services industry.
• Collective bargains and negotiation - Collective bargaining define as the
procedure through members of trade union and employers are easily
negotiate with the scope of employment relationship in hotel industry.

Contd..
• Reconciliation and consultation - the procedure of reconciliation and
consultation for employee disputes and conflicts in hotel industry is done
with assistance of organization that involves conciliation, arbitration and
advisory facilities or services.
• Employee participation and empowerment - the staff members of Hilton
hotel including the worker and staff are allowed to take participation in the
planning process of organization activities or functions and also describing
the roles and duties of reaching with desired goals and targets.

Contd..
Employee engagement – It is the choice of procedure to act in that way which
provide advantages to their company interest. An engaged workers is one who
are fully participated and enthusiastic regarding work. For engaged with people,
Hilton hotel using face to face interactions with all their staff members every
month in order to assess their problems and issues which resolve them in the
spot.

2.2 Discuss how employment law affects the management of
human resources in a hospitality organization
Health and safety at work act 1974 - This act needed for hoteliers in taking
care of substances that might cause injuries for employees and protective
techniques and also maintain the safety measures from hazardous situations.
Licensing act 19964 - The Hilton hotel provides alcoholic beverages that
required it to hold a license to sell the same. It provides rights and duties to the
hotel in serving alcohol to the guests and there should be separate bar for
serving the beverages.

Contd..
• Data protection act 1998 - this act states that hotel is not allowed to disclose their
guest data and personal details in front of everyone. The data should be safe and
secured and also it should be destroy after specific period of time. When data of
customers does not properly safe and secured by hotel so this will create major
issues such as hacking the personal details.
• Equality act Act 2010 - this act states that hotel does not discriminate between
services providers on the basis of gender, race, caste, sex, religion and age. This
will create conflicts within an organization which directly affects on employees
performance. It is required for Hilton hotel is to maintain equality among all the
employees so this will reduces the chance of conflicts and disputes.

Conclusion
From the described presentation, it can be analysed that main role and purpose
of HRM includes staffing, planning, training, development, motivating and
maintaining them to the organisation and gaining better results of the hotel
for satisfying their guest regarding their services. Human resource
planning is important as it will assist in coping the changes or alterations
by predicting future personnel needs and requirements.

References
• Loorbach, D. and Rotmans, J., 2010. The practice of transition
management: Examples and lessons from four distinct cases.Futures.42(3).
pp.237-246.
• Meredith Belbin, R., 2011. Management teams: Why they succeed or fail.
Human Resource Management International Digest.19(3).
• Oechsler, W. A., 2011. Personal und Arbeit: Grundlagen des Human
Resource Management und der Arbeitgeber-Arbeitnehmer-Beziehungen.
Walter de Gruyter.

Thank You