Identity and Practices of Professionals

NELSON COLLEGE LONDON
Higher Nationals in:
Hospitality Management
Unit 3: Professional Identity and Practice
Student Name:
Student ID:
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Contents
Introduction................................................................................................................................3
LO1............................................................................................................................................4
P1 Determining the key elements and advantages of on-going professional development
for different stakeholders within the Clayton Hotel City of London.....................................5
LO2............................................................................................................................................9
P3: Evaluating an individual operation manager’s skills and competencies for his job role.9
LO3..........................................................................................................................................15
P5: Development plan to enhance chosen skills and competencies within the Clayton Hotel
..............................................................................................................................................15
LO4..........................................................................................................................................17
P6: Providing a job interview for an operation manager in Clayton hotel London.............17
P7: Determining the strengths and weaknesses of an applied interview session.................18
Conclusion................................................................................................................................20
References................................................................................................................................21
Appendix..................................................................................................................................23
CV........................................................................................................................................23
Cover later............................................................................................................................25
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Introduction
Ongoing professional development is the process or the system by which individual person
can track their skills and knowledge along with gathering experiences that help to gain
actively and both inactively from any kind of training and work experience. The ongoing
professional development process is the record by which an individual person can identify his
learning and understanding from any interactive session or training program. Inhospitality
business industry the need for personal and professional development plans help to identify
and determine the skills which need attention to develop. A business industry like- hospitality
industry needs more skills and competences to handle customers and provide proper services
to them.
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LO1
Clayton Hotel Overview
In the city of London, the hotel Clayton is considered as one of the most stylish and modern
interior based hotel to serve their customers. This hotel is situated near the financial hub of
London. The Clayton Hotel City of London is a 10-minute walk away from Liverpool Street
station. From Clayton hotel, the London city airport is very close which approximately takes
21 minutes to drive by the car (The flexibility of Charvet One works well for Clayton Hotel
City of London - Charvet - Premier Ranges, 2020). Clayton Hotel's infrastructure is inspired
by the Victorian textile warehouse. This hotel in London is a 4-star luxury hotel with 212
bedrooms with a London skyline view.
Figure 01: Clayton Hotel City of London entrance (The flexibility of Charvet One works well
for Clayton Hotel City of London - Charvet - Premier Ranges, 2020).
In this luxury hotel, modern rooms and spas are offered with 24/7 Wi-Fi and room services,
onsite gym. Clayton hotel is located near some famous modern music and event venues so
that the customers can enjoy their quality time (Cottrell, 2015). Clayton hotel of London
serves its customers by Vitality breakfast menu, Grill restaurants, provides Private dining,
Globe bar, Afternoon tea along with snacks, and Red Bean Roastery.
P1 Determining the key elements and advantages of on-going professional development
for different stakeholders within the Clayton Hotel City of London.
The ongoing development process is the system of tracking or documenting the development
process of the individual as a professional way of development. For any employee ongoing
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professional development helps to manage their development process on a daily basis (What's
Your Learning Style? - Aspire Training Team, 2020). It contains the document or record of
each individual's work review, learning reflects, and development process.
There are some elements to be an effective ongoing development process like- it needs to be
documented, self-driven, reflect individual learning process, helps to develop self-directed
goals and objectives, and lastly will need to be both active and interactive learning (Cottrell,
2015). In any organization like this chosen hotel Clayton Hotel in London city, there is a need
for ongoing professional development for the stakeholders for example- employees.
Determining the key benefit of ongoing professional development for the key stakeholder of
Clayton hotel is provided below:
Figure 02: Key advantages of on-going professional development for different stakeholders
within Clayton Hotel City of London.
Increasing the productivity rate
Employees of Clayton hotel can be benefited from this ongoing professional development as
it measures the productiveness of any individual employee (Langbridge, 2014). Employees
can measure and find out the lacking which is causing their lack of productivity in the
hospitality business. Organizations like Clayton loves to be benefited from highly productive
employees.
Adds values to CV's for future job search
Employees always search for better opportunities for their future. Every employee wants to
be more successful than the previous job. Increasing learning and knowledge to add values to
find a better job in the future ongoing development process is needed. It helps to define the
employee by building employees' qualifications day by day to prepare him for a future job by
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Increasing
the
productivi
ty rate
Adds
values to
CV's for
future job
search
Gaining
skills
increase
competitiv
e edge
Provides
new
career
opportunit
ies for the
future
Re-
energizing
creativity

adding more to his CV so that he can stand out from the crowd with confidence and
knowledge.
Gaining skills increase the competitive edge
In professional life employers find those employees attractive who ease up their skills and
increases their knowledge. One employee with proper knowledge and skill in the
organization like Clayton is highly appreciated than a useless employee (OLSON, 2020).
Ongoing professional development helps to gather knowledge and increase employee’s skills
through learning and training programs.
New career opportunities for the future
Ongoing professional development helps employees of Clayton hotel to increase their
satisfaction level by measuring their learning and knowledge of the job. If one employee can
increase their knowledge and skills according to the job requirement it is easy for him to get
any related job in the near future (Langbridge, 2014). It can ensure a better quality of life for
the future. Ongoing professional development helps to raise up knowledge and skills of an
individual employee by measuring them.
Re-energizing creativity
Sometimes there are many cases where employees switch their job to other sectors by finding
a passion for another sector. Many stakeholder find ongoing professional development
processes helpful because it helps to increase employee's knowledge and it helps to increase
creativity by opening many doors of knowledge and skills in front of the employees.
P2: Investigating professional employer expectations of skills and competencies within
Clayton hotel.
In Clayton hotel, there are many employees and their skills and knowledge is related to their
job description. If the skills don't match with the employee's jobs then the business will be
operated by a totally useless man (OLSON, 2020). So in terms of job recruitment employers
expect some key essential roles in any candidate. For operation manager in the hospitality
business industry, there are some key skills and knowledge which is expected to be in the
employee such as- decision-making skills, interpersonal skill, team player, well
communication skill along with problem-solving skills and knowledge. In Clayton hotel in
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