Professional Identity and Practice in Hotel Hilton: Assignment
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Added on 2021-01-01
Professional Identity and Practice in Hotel Hilton: Assignment
Added on 2021-01-01
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Professional Identity andPractice
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1LO1..................................................................................................................................................1P1 benefits of ongoing professional development......................................................................1P2 skills and competencies expected by professional employer.................................................2LO2..................................................................................................................................................3P3 Skill audits of Self..................................................................................................................3P4 Learning theories and approaches..........................................................................................5LO3..................................................................................................................................................6P5 personal development plan....................................................................................................6LO4..................................................................................................................................................7P6 a job interview......................................................................................................................7P7 Strength and weakness...........................................................................................................8CONCLUSION................................................................................................................................8REFERENCES..............................................................................................................................10
INTRODUCTIONProfessional development is a process of developing skills and knowledge so that workperformance is improved. Self learning is major tool of professional development. Developmentis done through learning and analysis weaker areas. Present study lay emphases on Hotel Hilton.It is a global hotel which provide room and resort services to customer. It is founded in 1919. Ithas approx 576 hotels worldwide. This assessment explains about importance of ongoingprofessional development. It will frame a skill audit of individual and according to that apersonal development plan is made. It also outlines the strength and weakness that are beinganalysed during job interview.LO1P1 benefits of ongoing professional developmentOngoing professional development refers to the monitoring, documenting and tracking ofthe skills. It is mechanism to keep records of work that has been done in the past, mechanism oflearning from experience and then implementing changes in work process. Development inprofessional career is done through training and learning (Kitto and et.al., 2018). There aredifferent stakeholders present in a hospitality organisation like Hotel Hilton. Stakeholders arelike project team, management of functions, customers, suppliers, project team. Self learning is amechanism to learn through experience. It refers to potential of an individual for doing work inspecified amount of time.Benefits of Continuous professional development1.Increase retention:- In this benefit factor, organisation provides professionaldevelopment options to employees like training and seminars. It depends on the interestof employees for participating in training provided by hotel Hilton. It makes employeemotivated to work for long time in same organisation like Hotel Hilton (McMahon,2017). 2.Building Confidence: after improvement in work performance, it motivates employeesfor increasing their skills, ability and capabilities of doing work. It increases theconfidence level of employees for achieving business objectives. It also improves theconfidence level for interacting with customers in Hotel Hilton.3.Making success planning easier: giving training to existing employees in Hotel Hiltonis better than hiring candidates from outside. It keeps retention of employees for long1
time and also increase their interest to do work in efficient manner by implementingtraining in their work process. 4.Reenergize staff: in between work, exclusive training and seminar are held then, itreenergises employees towards work. It indirectly leads to development of Hotel Hilton.Employees who work with efficient energy attracts more customer and make themsatisfied with full energy (Torgerson and et.al., 2017.). 5.Improving Efficiency: by having skilled training in professional work, it improves thework performance of employees. For example, training for interaction with customermakes employee in Hotel Hilton make them efficient and increase their attracting power.It gains the attention of customers which results in sustainable growth of Hotel Hilton.P2 skills and competencies expected by professional employerProfessional competencies refers to evaluation of skills, attributes, behaviour andknowledge by professional organisation. Professional employer expect some skills andcompetencies for their organisation for achieving business objectives. Some skills andcompetencies are explained below:Customer Service: this factor evaluates the performance of organisation. To keepcustomer happy and satisfied is main responsibility of employer. Hotel Hilton provideroom service to customers so, its necessary to full fill their desired facilities. Respectingcustomers is also a skill of professional employer in Hotel Hilton. Flexibility: It is need of organisation from employers to be flexible. Means they shouldbe capable of adopting changes. Changes are the frequent measures of Hotel Hilton forimproving efficiency of their work ad to attract customers. Flexibility can be like changein location, or doing any field work or can it can be anything. Employees should beflexible (Mitash, Bekris and Boularias, 2017). Time management: To complete work in specified time is main task for employers.They should have the capability of managing work within scheduled time for achievingbusiness objectives timely. If time management is not done properly then employees canlose their chance to show potential of doing work.Advantages of Ongoing professional development2
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