Professional Identity and Practice in Hospitality Industry

PROFESSIONAL IDENTITY AND
PRACTICE

Table of Contents
INTRODUCTION.................................................................................................................................3
TASK 1.................................................................................................................................................3
Evaluate the various importance and benefits of ongoing professional development and its impact
upon working as a Front office Manager Job role at Four Seasons London......................................3
Evaluate upon the various skills that an employer expects from the job role of Front Office
manager.............................................................................................................................................4
Assess the various individual skills, competencies and abilities for the job role of Front Office
Manager at Four Seasons...................................................................................................................4
Evaluate the various hard and soft skills that are required for the job role of front office manager at
Four Seasons......................................................................................................................................5
Evaluate the various learning theories and approaches that are required for the personal and
professional development..................................................................................................................6
Explain the various developmental approaches that are required in order to enhance the skills for
the job role of front office manager...................................................................................................7
TASK 2.................................................................................................................................................8
Prepare a development plan that sets various targets, strategies and impact of various learning and
training..............................................................................................................................................8
TASK 3.................................................................................................................................................9
Explain the job interview process along with challenges and the ways to overcome it......................9
Evaluate the various skills that are required for applying for the Job role of General Manager in
hospitality Industry............................................................................................................................9
CONCLUSION.....................................................................................................................................9

INTRODUCTION
A professional identity can be referred to a combination of beliefs, attitude and
knowledge about a person or the individual’s professional role. It is a result of various
activities performed by an individual in aspect of their professional life. The professional
identity can be a theoretical concept which is of dynamic and contextual nature. Professional
identity can be perceived as the perception and conception of an individual’s professional that
they have chosen. There are various professional fields that can be referred to develop in
identity in. The various professional skills vary on the basis of the skills, knowledge and
attitude of an individual (Capulong, King-Ries and Mills, 2021).
Four Seasons is a hospitality sector organization situated in London, UK. The hotel
was established in the year 1970 near the Hyde Park Corner. The hotel comprises of 196
rooms and has 11 floored building that facilitates a luxurious stays for the customers. The
report revolves around the study of career advancing opportunities in the hospitality sector
(Eslamdoost, King and Tajeddin, 2020).
TASK 1
Evaluate the various importance and benefits of ongoing professional development and its
impact upon working as a Front office Manager Job role at Four Seasons London.
A professional development plan has its significance for the employer as well as an
employee. An ongoing professional development is important for the various job roles in a
hospitality organization (Fitzgerald, 2020). The benefits of a professional development plan
are as follows-
Benefits of professional development plan for employer-
 Professional development in organization increases the chances of employee retention
in the organization. The reason behind this is that the employees will look for an
organization that provides opportunities with growth. The ongoing professional
development tends to attract more individuals for the job vacancies in the organization
(Flores, 2020).
 There are certain job areas where the individuals are required to hold a professional
certificate regarding the job roles. These certifications are important in order to avoid
the consequences of law suits or legal obligations for the organization. Hence the
professional development plan is important in order to have the certifications.
Benefits for the employees of the professional development plan-
 The professional development plan helps in enhancing the skills of the employees
that can be proved fruitful for their professional career. This increases the chances of
increase in productivity and efficiency.

 A professional development plan increases the employee morale and the confidence
level among the employees. This is possible due to the trust that an individual possess
in the skills and certifications held by them.
Evaluate upon the various skills that an employer expects from the job role of Front Office
manager.
The various skills that an employer expects from the individual who applies or the job
role of Front office manager at Four Seasons are discussed below-
 The job role of front office manager requires the person to have an attractive
personality as the front office manager is the first person that a visitor interacts with
for the first time. The front office manager is required to greet the visitors and
welcome them whole heartedly (Glucina and et.al., 2020).
 The person deployed as front office manager is expected to coordinate between
various activities like attending calls and customer services along with reservations.
 The front office manager must follow a professional attitude from the behavior to the
attire.
 The front office manager is expected to have leadership skills in order to lead and
monitor the various employees that report to the front office manager.
 The front office manager must have accurate communication skills that help the
personnel to convey the information in an effective and efficient manner to the
various employees and the customers as well.
 The personnel for the front office manager must have efficient listening skills along
with patience in order to deal with the various feedbacks they receive from the clients
at the organization.
Assess the various individual skills, competencies and abilities for the job role of Front
Office Manager at Four Seasons.
There are various individual skills and abilities that can be possessed by an individual
for the job role of Front office Manager. The assessment of the various skills is as follows-
Strength-
 An enthusiastic and inspirational
personality
 Academic and educational skills
 Good listener
 Creative strategy skills
 Multi-tasking skills
 Have excellent communication skills.
 Ability to be calm and work under
pressure
 Teamwork
 Work experience
Weakness-
 Lack planning skills as well as
controlling skills
 Work experience
Opportunities
 A new career direction
 Changes in the industry that favor my
skills
Threats-
 Work experience
 Downfall in the hospitality industry
 Lacking training qualifications