Industry 4.0 Report 2022

Running head: INDUSTRY 4.0
The Impact of Industry 4.0 on the Supply Chain Operations of ‘Samsung’
Name of the student:
Name of the university:
Author note:

1INDUSTRY 4.0
Table of Contents
1. The scenario for the report.....................................................................................................2
a) Which organization is it? (Type, sector and size)..............................................................2
b) Main products and/or services...........................................................................................2
c) Main customers..................................................................................................................2
2. A literature review..................................................................................................................3
3. Szozda’s case study in the context of Samsung.....................................................................6
How will the company change?.............................................................................................6
Concluding remarks.................................................................................................................10
References................................................................................................................................11

2INDUSTRY 4.0
1. The scenario for the report
a) Which organization is it? (Type, sector and size)
The case organization is Samsung, which is a South Korean based multinational
conglomerate. It is the largest business in South Korea. Samsung serves worldwide areas with
its range of different products and services like consumer electronics and communications
technology. Samsung employs more than 320,000 staff (Images.samsung.com 2020).
b) Main products and/or services
Samsung Electronics is the largest subsidiary of Samsung Company. The subsidiary
makes a huge range of products and services like TVs, virtual reality handsets, tablets, home
theatre and audio, smartwatches, monitors, printers, laptops, desktop computers, home
appliances, memory devices, security systems, etc. (Images.samsung.com 2020). Samsung
also offers many service solutions to its clients situated globally. One of these services is
‘Information and Communications Technology’.
c) Main customers
Samsung’s main customers can broadly be divided into two categories such as those
mentioned below (Images.samsung.com 2020):
1. Age Group (26-50): This age group accounts for the largest share of the target
audience of Samsung. It is because of the higher financial ability to purchase a variety
of Samsung products.
2. Age Group (16-25): This includes teenagers recognized as tech-savvy people.

3INDUSTRY 4.0
2. A literature review
THE PAST:
Carvalho et al. (2018) say that the concept of Industry 4.0 was first used in Germany
in 2012. Passive machines and robots had then significantly replaced the workforce. These
were controlled by a human being. The year could see the number of industrial robots
touching 273 for every 1000 workers in Germany. At that time, industry 4.0 was seen as an
environment where different stakeholders of a business can communicate effectively in real-
time. The technology-enabled each associated section in the network to configure things in
real-time.
Li, Hou and Wu (2017) see the world as moving towards a new development period
where respective technological sectors like the digital, physical and biological technological
sectors will produce their progress of Industry 4.0. This means the world will witness many
innovation works from these technological sectors. According to the authors, the world has
already witnessed the internet of things (IoT), digital platform, big data and cloud computing,
and artificial intelligence and machine learning from the digital technology sector. The
physical technology sector has produced innovation in forms of autonomous cars and 3D
printing. The biological has shown its innovation in genetic engineering and neuro-
technology.
THE CURRENT:
As opined by Romero et al. (2016), human-centric manufacturing had traditionally
been the essence of the manufacturing sector. The current manufacturing is still the same;
however, it also has a fair amount of machines and robots taking care of multiple works such